2161DS's Serial Port Not Responding

May 21, 2007

I got my hands on a used 2161DS (unit only, no cables etc), but somehow it doesnt seem to respond on the hyperterminal to any keyboard input.

As its used it doesnt have any support directly from Dell and Dell is unable even to give us a cost estimate as the service tag number is not in their system. Anyway...

When I power up the 2161DS KVM-Over-IP switch all I get in the Hyperterminal is

---
Verifying subsystem flash versions...
<snip>
DELL 2161DS Console Ready...

Press any key to continue
---

From there on its not working. The keyboard and mouse directly connected to it are working. Also all the menus, but we can set the network address, do firmware updates etc, only from the serial port connection (once the serial port is working).

I checked the hyperterminal settings (9600 baud, 8 bit, 1 stop bit, no parity, no flow control).

Is there anything that I might be missing?

Perhaps I have to use something like a crossed serial cable instead of a straight one ?
Character set issues?
Terminal type issues?

We have spent days in front of the machine and on the phone with Dell without really getting anywhere. Its our first 2161DS so I still want to believe that we must be missing something.

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[code]....

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