SoftLayer Is Using Tickets To Send SPAM

Sep 2, 2008

I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...

God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.

Imagine my surprise when it turned out it was them breaking there own spam policy.

Here's the ticket /SPAM for those interested:

Dear Customer,

Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.

You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.

Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:


Enter the following promotional codes to take advantage of the special pricing.

$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas

Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!

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Best Way Send A Few Thousand Email Per Day- Not SPAM.

Oct 22, 2008

way to send up to a few thousand emails per day.

These emails are simply replies to people contacting me first then I reply with ONE message from an autoresponder. No further contact is made unless they write me back again.

This is not really something that would work with aweber, getresponse, or a similar service.

And most email service providers seem to have a limit of 250/messages a day.

I'm guessing I will need a dedicated server for this?

Anything else I need on the dedicated server? I only have a few mailbox accounts I use that I access via outlook.

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I sent a ticket to them and asked when they are going to release a new version and they did not answer, I asked them for a refund and no answer.

1) What do you think about this whole situation? You don't think they should refund us? (or release a new version)

2) Which live chat alternative do you recommend?

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Is there a way to stop this from Happening? ....... Besides changing my email address?

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Could it be that he or she dsnt want to lose customers thats the way i think it.

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At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.

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I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..

Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.

Thanks for your cooperation.

--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.

Dear Mr,

Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.

In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.

Timezone: GMT -2:00

The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol

The e-mail contact it was gotten by the following consultation:
whois -h

% Joint Whois -
% This server accepts single ASN, IPv4 or IPv6 queries

OrgName: FDC, LLC
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US

NetRange: -
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
RegDate: 2003-08-18
Updated: 2004-02-26

OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304

OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304

OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228

# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Jan 22 11:51:08.961984 > S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 > S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 > S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 > S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 > S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 > S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 > S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 > S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl

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