I just saw in another thread that edited support tickets are put to the end of the queue.
Seems the wrong thing to do.
When I report a problem I often do more research and if I find more detail that will help the support person I add it to the ticket.
If that makes the ticket drop down the queue that is a major disincentive to being helpful
I've got an odd issue here. I have a client who insists on hosting his website with register.com because he knows how to use their editing interface. But, for our purposes, he needed a store set up on my server. So I logged into his register.com account and created an A record for his domain, store.got-harmonica.com and pointed it to my server. I didn't modify the existing records in any way. Now, however, got-harmonica.com (the main site) isn't loading..it just sits and waits and waits. store.got-harmonica.com loads beautifully on my server. Is register.com's webhosting down right now or is it something I've done?
View 6 Replies View RelatedI get an alert that The exim delivery queue size currently has 3000 emails in it waiting to be processed.
View 5 Replies View RelatedDo you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
i've been in vpsland for a while and i know they usually reply to tickets very quickly.
But for about three days they've not been answering any of my tickets!
Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
View 10 Replies View RelatedIs there anyone here who is with server.lu dedicated servers.
I have submitted some ticket via my.server.lu - and have not got any respons since 26.03.2009 - 20.59.
Is that normal?
Would then like to say, that I in no way, is dissatisfied with the services provided. It is only the response time I ask for.
I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...
God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.
Imagine my surprise when it turned out it was them breaking there own spam policy.
Here's the ticket /SPAM for those interested:
--
Dear Customer,
Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.
You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.
Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:
[url]
Enter the following promotional codes to take advantage of the special pricing.
$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas
Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!
I would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedOne of our accounts has been suspended by Dotable.
It is under quota for diskspace and bandwidth and has been paid for in advance.
Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.
I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).
Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?
I wonder if is it possible to clean Queue for specific client on my box. For example: "if queue for specific email is too long clear it".
Got sendmail, spamassasin, spamdyke, plesk
onboard.
Might be a weird question, but I have a test server setup with a single domain name and I am trying to figure out an easy way to get a bunch of emails to stay in the queue, anyone have an idea?
View 4 Replies View RelatedI can receive e-mails from another server, as well as another domain on this server. I can send e-mails to another domain on this server, but anything out to another server, gets stuck in the queue. I am using Plesk 7.0.2
Plesk Queue info shows:
Messages in queue: 0 not preprocessed, 0 local, 630 remote, 630 total.
In the maillog, I see " deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connecti
on._(#4.4.1)/"
after an outbound e-mail.
Thanks
How can I view the email que? I have no control panel using CentOS5
View 10 Replies View RelatedThis feels like an unusually newbie question for me, but... I think my exim queue isn't running. I was born and raised on qmail :-)
I discovered on a relatively new server that the message queue was backed up nearly a month with messages. Fortunately it wasn't a crazy amount, some were double-bounces, and with the help of exiqgrep I got it caught up manually in about a day on and off.
But today it's obvious messages that fail the first time (ex: greylisted) NEVER get retried. Is this a missing cron job? Or command-line param for exim? I would think a relatively stock cPanel install wouldn't suffer from this but... where do I start checking?
Code:
/usr/sbin/exim -bd -oX 587
2008-03-09 04:02:15 exim 4.68 daemon started: pid=13511, no queue runs, listening for SMTP on port 25 (IPv4) port 587 (IPv4) [127.0.0.1]:10025
I mean, that seems fairly obvious right there, but I want to make sure I fix it the right way... in case this is merely a checkbox in cPanel or something...
Getting alot of these on one domain, two email accounts (quota nearly 0 used out of 50MB)
2007-02-08 19:26:17 1HFKWm-0008Rw-0a => emily@sendingdomain.com <Emily@sendingdomain.com> F=<matthew@receivingdomain.com> P=<matthew@receivingdomain.com> R=lookuphost T=remote_smtp S=17049 H=smtp.sendingdomain.com [198.203.146.90]:25 X=TLSv1:AES256-SHA:256 CV=no DN="/emailAddress=postmaster@sendingdomain.com/C=US/ST=TEXAS/L=HOUSTON/O=CORPORATE SERVICES/OU=CORPORATE SERVICES/CN=USHOUXCF01.sendingdomain.COM" C="250 +OK message queued for delivery." QT=1s DT=1s
I notice that in my WHM Mail Queue Manager I get a few emails pointing to something that looks like this:
Quote:
Everyone looks like this,
1FnPkc-0000rR-VQ 516 22h Delete Deliver Now
root@host.mydomain.com
and also some emails going to root about backup etc.
I don't have any email addresses set in the "Change System Mail Preferences" options, I left it blank. Should I set a valid email address or is there any way to stop these emails being sent in the first place?
Recently, I keep getting an email from my dedicated server company (godaddy, plesk 8.2 windows) that I've reached my daily limit of 1000 emails when I only send like 20-40 a day max.
So I want to take a look at whats going on, what emails have been sent/received and are still in queue?
Can can I access my mail queue using Plesk? And then how can I delete them?
Not by choice but I got a machine running qmail with vpopmail on it. The queue on this thing is ridiculously long and doesn't seem to be getting any smaller due to the large amounts of spam sent to several domains under it.
Most of the spam is coming in the form of a@domain.com aa@domain.com ect. So I figured rather than bounce the mail back to these non existent addresses rather go the route of /dev/null. Now for qmail you'd just do # but seems for vpopmail that does not work.
So my .qmail-default have the following currently:
/usr/local/vpopmail/bin/vdelivermail '' /dev/null
Unfortunately it still sends mail back to the user who sent the mail but it sends it was delivered to /dev/null.
So any suggestions on to get that working and ways to manage this queue a heck of a lot better?
here is my problem.. i am running qmail on a plesk control panel. my load average around 15.. when i quit qmail it drops below 1.. when i clear out the queue it drops below 1, then it slowly starts rising back to 15.. i ignored my queue for a little while and it stacked up to 26k in the local queue and 1k in the local queue. overnight it builds up to 2k in the local queue and 12 in the remote.. i thought a php script was exploited so i tracked down every script using the mail function that i thought might be doing it and disabled them. i noticed some difference but the queue is still building up rapidly.. i also altered the /usr/sbin/sendmail so it will log all mail sent and that doesn't pose a problem as only 10 emails have been sent via /usr/sbin/sendmail in the last 24 hours. i also tested my server for open relays via abuse.net and it passed the open relay tests. what else could be happening? all the email in the queue is spam.. where is it coming from? some is being sent to users on the server and some is not.. i am at a total loss right now, and really need to get this problem solved. thanks for any help.....
View 4 Replies View Relatedwhere to check mail-queue in cPanel ??
my friend has an vps and he has some trouble sending mail to 1 particular host such as hotmail, all the remaining hosts the mails are sent, but only to tht particular mail host the mails are not sent regularly, some times they recv it some times they don't
checked webmail, couldn't see any failed/bounced mail mail msg, so not sure why this is happening, so I want to check the mail-queue for him to check the status of tht particular host, if I could try to sort them out directly with the mail server for him.
I had this spam problem on my server. Some perl scripts uploaded to /tmp folder were generating lots of spam email. We stopped sendmail, cleaned the server from all the bugs and erased all the messages in /var/spool/mqueue. Yet when I start sendmail again I begin receiving lots of autoresponders and returned emails. Where are those incoming mails located? In which queue?
View 3 Replies View RelatedThis is following on from:
[url]
So I need to execute a list of commands via a cron job rather than having the script 'wait' for the shell to finish processing (as this was leading to time outs and all sorts of issues).
I'm guessing the way to do this is to have my php set up a cron job to occur at some point in the near future (like current time + 1 min), then to prevent the job from repeating the next hour, it removes itself from the cron list as the final command.
Does this sound like a reasonable way to go about executing a queue of shell commands from the browser that take an indefinite (possibly long) amount of time?
My VPS load high because of much mails in mail queue. And when I mails it gone to normal. Is there any script which delete mails in queue in every hour or any other solution for this?
View 4 Replies View Relatedi am having a one issue, that in my server 2003 i was installed the cdonts dll. whole configuration is fine and port number 17 is also responding to the esmtp service. But when i am testing a email from the asp or any script it always send the email to queue then bad mail folder.
I have done all the configurations correctly..
data center is softlayer.
I contacted the guys who I pay to watch over my linux Cpanel server and I do not think they know how to fix the problem. When I look in my mail queue manager in WHM I always see these spam type emails. I also see that my site IP gets blacklisted on:
[url]
I delist and then it appears again a couple of days later. My server is only used to send emails such as registrations and user notifications that they have subscribed to. Could anyone please tell me how to get rid of the spam?
How can I set a command that it will delete all bounce and frozen emails every 12 hours?