Support Tickets
Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
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Aug 15, 2007
I would like to know a good reliable vps with online and phone support 24x7.
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Oct 19, 2008
I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
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Feb 8, 2009
it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
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Jan 23, 2008
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
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May 27, 2008
I just saw in another thread that edited support tickets are put to the end of the queue.
Seems the wrong thing to do.
When I report a problem I often do more research and if I find more detail that will help the support person I add it to the ticket.
If that makes the ticket drop down the queue that is a major disincentive to being helpful
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Jul 31, 2007
i've been in vpsland for a while and i know they usually reply to tickets very quickly.
But for about three days they've not been answering any of my tickets!
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Jul 15, 2007
Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
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Mar 30, 2009
Is there anyone here who is with server.lu dedicated servers.
I have submitted some ticket via my.server.lu - and have not got any respons since 26.03.2009 - 20.59.
Is that normal?
Would then like to say, that I in no way, is dissatisfied with the services provided. It is only the response time I ask for.
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Sep 2, 2008
I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...
God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.
Imagine my surprise when it turned out it was them breaking there own spam policy.
Here's the ticket /SPAM for those interested:
--
Dear Customer,
Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.
You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.
Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:
[url]
Enter the following promotional codes to take advantage of the special pricing.
$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas
Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!
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Aug 26, 2008
One of our accounts has been suspended by Dotable.
It is under quota for diskspace and bandwidth and has been paid for in advance.
Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.
I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).
Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Nov 7, 2008
Do you know any vps that support vpn ?
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Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
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Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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Aug 4, 2006
Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
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Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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May 19, 2009
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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Mar 26, 2009
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
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Nov 25, 2006
Fantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
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Apr 30, 2009
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
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Oct 24, 2009
I'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
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Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
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Oct 22, 2009
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
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Apr 2, 2009
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
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Oct 16, 2009
Jaguar PC seems to have some aggressive pricing. Can anyone speak to their level of support once you are a customer?
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