What's Your Opinon For Gigenet.com ?
what's your opinon for gigenet.com ?
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Gigenet.com
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I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ). I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports. For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong. [url] [url] The things that makes me worried about choopa are: * 12 Months contract * "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics. * Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it. The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet. Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?
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Does anyone here use Gigenet Proxyshield that protects your server from DDOS attacks? They don't list the price on their website here: [url] So i'm guessing it's probably expensive. Anyone know how much it costs? Also, on their order form it asks you for an "ATTACK SIZE". What does this mean and what would you write?
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GigeNet Sales & Servers
GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features. I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..
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Gigenet: First Feedback = MORE THAN BAD
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action. As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection. A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts. I had to wait TWO days to get a reply, more than short. I emailed him again. I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection. After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference. I went to bed as I am in another TZ, thinking that I will get his email during the night. Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks! Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you. When you have a real attack please contact us." What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection! And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action? I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
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Gigenet - Quick Initial Review
I another thread recently I done a 5 year review for another provider hover circumstance changed and I took on a couple of Gigenet servers ( relatively high end) Sales were extremely efficient working with me to achieve what I needed at a price I was comfortable with, replies were fast and concise so I ended up with 2 new machines and backup service. Normally I don't need a lot of support and for the first few weeks nothing bar rDNS set ups - However I ran into some serious post migration issues over the past few days that had me stumped, support has been some of the best I have ever received both in speed and efficiency - Anyway I sincerely hope I will be coming back to this thread in 5 years time to update it.
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Gigenet - 17 Hours 50 Minutes Of Unexplainable Downtime
My entire experience with Gigenet has been very bad. I will post a 30 day review once I have completed my first and only billing cycle with them. This topic will be solely focused on the way Gigenet handled my server being down for 17 hours and 50 minutes. I have paid Gigenet for 30 days of service, one billing cycle. My account is set to be terminated on the 7th of June. I pay Gigenet to actively monitor my server. These services are called "NOC Response from Monitoring" and "Host Ping (ICMP) and TCP Service Monitoring". The extra "service" cost $10/mo. I realized that my server was down after 7 hours of downtime. I sent in a "critical" support ticket at about 3 AM. Here is a timeline of my support ticket with Gigenet Quote: Originally Posted by ME - 05 Jun 2009 03:11 AM My Server is down. Any reason for the down time? Quote: Originally Posted by ME - Posted On: 05 Jun 2009 03:24 AM Can I at least get a confirmation that this issue is being worked? It's 3:32 AM...I have to work tomorrow morning and would prefer to get some sleep. Thanks... * Note: I am not exactly clear why the time stamp and the time mentioned by me in the ticket don't line up. Quote: Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:24 AM I'm looking into your issue now, all updates will be posted here. Quote: Originally Posted by ME - Posted On: 05 Jun 2009 03:29 AM I have server monitoring. Can you also explain to me how SEVEN HOURS of down time was over looked by your "server monitoring"? Quote: Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:37 AM This server has been marked for cancellation. I see that the date set was for June 7th and today is the 5th, I will need to speak to a Billing representative before I can re-enable this device. The Billing Department will not be in until 10am, I will leave this ticket open and I will speak to them first chance I get. * Note my server is still down at this point. Quote: Originally Posted by ME - Posted On: 05 Jun 2009 03:44 AM Yes, because canceling my service two days earlier makes a lot of sense. I paid Gigenet for 30 days, I should get all 30 days. Maybe I'm misunderstanding something? Please respond so I can get to bed... Quote: Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:55 AM I understand your concern, but your server port was administratively shutdown and I was able to find the cancellation ticket. I need to speak with someone from Billing concerning this issue. This looks to be a mistake on our end, but I don't have all the details in front of me. I will attempt to contact my manager and get this straightened out. All further updates will be posted here. It was nearly 4:00 AM at this point. I had to be at work by 6:30 AM. My server was still down, so I went to bed. The next day I received this response: Quote: Originally Posted by Gigenet Posted On: 05 Jun 2009 01:43 PM Hello, Your server should be back online until the 7th. We're very sorry for the inconvenience. I've confirmed the server's availability via ping from my workstation. Please let us know if you have problems accessing it and we'll take another look. At this point in time my server was restored. The total downtime was 17 hours and 50 minutes. I monitor my server with a third-party service called "HyperSpin". Seeking an answer to explain nearly 18 hours of downtime; I sent this response. Quote: Originally Posted by ME - Posted On: 05 Jun 2009 04:14 PM What is the reason for the downtime? Is 17 hours and 50 minutes of unexplainable downtime something that I should expect from Gigenet? Quote: Originally Posted by Gigenet -Posted On: 05 Jun 2009 04:22 PM Hello, Unfortunately I' not exactly sure what happened. I think the server may have been prematurely canceled, but I'm not totally certain. The server should be back up and I've put in the necessary ticket to make sure it stays on until the 7th, as you requested. We're very sorry for this inconvenience. So, the best I can get out of Gigenet is that my server may have been shutdown prematurely. I don't understand why Gigenet can not fully explain nearly 18 hours of downtime. No one seems to know exactly what happened...
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1Month Review About Gigenet - Happy To Be Here Client
when i odered the server i got the server in 4hrs-from this point iam very happy support-is very good there reply are less than 5min,i must say special thanks to Alex Roman,Nicole Smith,Chris Manfre and Omar Ali they helped me in short out all my issues uptime and network-there network is very good,i dont have faced any downtime in my 30days time billing-still now no issue in billing part Overall iam a happy client of gigenet
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What If You Can't FTP Into A Site?
i've got a client who gave me their PW and ID to log into their servers. But for whatever reason, i can't seem to login despite them giving me the right PW and ID. I want to know if there are other possible reasons for not being able to login via my FTP client [which is filezilla]?
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Can't Post With @ Symbol
I am running on a VPS system, and I have some auction software and I run Vbulletin as well.. When someone trys to do a Private MEssage via Vbulletin using anything with the @ in it.. Like an e-mail address. And hit submit, it says " /private.php access is denied. But it also does it when I post news in the auction site. Which leads me to believe their is something screwed up with one of the server settings.. But I dont know what?
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Don't Use Bluehost
So when you got a website for a service and it says "$6 per month for 3 years" would you take that as they charge you monthly, $6? Well Bluehost doesn't. They charged me $250 and I didn't realize what they were doing until the charge went through. I called within 24 hours and spoke to billing. I cancelled the entire service. She said it was only a "hold" on my account and she would make the hold credit me back and it would be done within a few hours and that I would receive an email from her confirming. Well, I got another confirmation email NOT a we are cancelling the service email. Then, one $250 charge dropped off... AND TWO MORE APPEARED. In one of the confirmation emails they sent there was an email address for the help desk. So I emailed this to them. I am not speaking to them on the phone. I want it in writing this time. Two seconds after I sent the email I got an auto response telling me they don't read the email and I must formally put in a ticket. I didn't think I would be able to since my account was supposed to be cancelled. Well, it did let me log in. She didn't cancel it and if she did she went and put it back in again twice. DON'T BUY ANYTHING FROM THESE PEOPLE.
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Diss'd By Ipowerweb
After 3 and 1/2 years of using an ipowerweb shared server for my site, they have decided to no longer provide the needed PHP extensions. They no longer have these extensions enabled. dom dom-xslt dom-exslt xslt xslt-sablot swf gd jpeg png xpm ming imap kerberos mbstring mbstr-enc-trans mbregex mcrypt safe-mode I don't need the language extensions, but without the encryption and image extensions my site is "broken" and I was hoping to use more XML this winter. I am looking for another LAMP host with these extensions enabled.
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What's Bandwidth Worth?
So I run a small music forum site. We used to have the ability for our users to download music track sets. We had over 100 files that are generally around 80MB and the users could add more so our space requirements would increase over time. We initially set this up with dreamhost.com (unlimited bandwidth/space) but they eventually asked us to stop using the space as a data repository and wanted to charge $1 per GB transferred (which at that time was about $100-120/month). The Problem: This is something our users want and would probably pay for. I'm sort of asking for advice on how to approach this problem. Need to figure out how we could set this up and what to charge the users for downloading the music files (price per file, monthly plans, etc). Considering we want to keep it cheap enough that users will pay and the hosting costs would probably rise with the demand and exposure of the program. What sort of hosts should I be looking for?
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Downloading And Streaming.... Use's Up The Same Mb?
I have a friend who we were debating about this. He says he called up the internet company and upgraded his monthly plan to 60 gig or downloading a month, because he loves watching steaming videos(not youtube) im talking about actual movies. They told him if he downloaded a 700mb movie or if he watched the exact same movie it would use up 700mb So according to them downloading or streaming uses the same mb. I found this hard to believe. But i have no wa of proving it. What is the answer?
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VLAN Routed IP's
So I have a bunch of IP's that are routed a VLAN a bunch of machines are on which is great. They can be put on any machine, but the problem right now is it is taking up to 4 hours for them to route from one machine to another (I am doing it one IP at a time not by blocks) The process of adding and removing ip's is being done through cPanel's WHM. The reasoning for this is due to ARP on the router for the specific IP. This is a big issue if you're looking to migrate IP's from one machine to another that contain customers this is a long wait. Now from the datacenter I was told you're going to need to wait the 4 hours for the refresh. Now what's strange is I was also told virtuozo apparently can swap ip's to other boxes without issues because it apparently it has a mechanism in place to release the ip's from the router/switch by communicating to it so the old arp is gone. I also asked someone using OpenVZ and they said theirs was instant as well to swap between boxes. So is there a special command I should be issueing to get the router/switch to drop the IP instantly? Or any suggestions on how to get this to be more instant than ~4 hours for an IP to route to the correct machine.
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OpenVZ - HN Can't Ping VE
I'm running my own OpenVZ server with a few VPS's running on it and have a small network issue. I can't ping any VE from the HN. All the other networking is working ok (strangely I can ping the HN from the VE) apart from this. It's a simple setup with one network card connected to the internet. OpenVZ the latest stable version running on CentOS 5.2 I'm pretty sure it's not a firewall problem but is something to do with arp or routing and one of the settings in sysctl.conf Has anyone else seen this?
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Lunarpages - It's A Big Truck
Lunarpages - it's a big truck I've been helping a friend with a site hosted at Lunarpages for a few years, a very low traffic business site in a shared hosting account, no real complaints. But 48 hours ago they got an odd email from Lunarpages describing the relocation of their server to a new datacenter, which involved 3-4 hours of downtime to drive the server from LA to San Diego, plus another hour or so of setup. Now this was confusing because I thought that the internet was not a big truck -- it's a series of tubes, right? In fact, I thought that the whole point of the internet was not having to move your data by truck. But hey, this is an inexpensive shared account, so maybe Lunarpages does move all their data by truck. Kinda short notice on that, but okay, fine. A couple hours downtime. The website and email go dead at noon. The exact time was not announced in the notice, and mid-day mid-week seems like an odd time to deliberately schedule downtime, especially when it involves a long drive in traffic on the 5 freeway. But it is an inexpensive account, so... we wait. And wait. And wait. Six hours later, we contact Lunarpages support asking what's up with the server. This being my friend's business website, business email, gone for most of the day. Was there an accident on the freeway? Did the truck driver get lost? Did the data end up in a cul-de-sac in Orange County? Were they stopped while making a run for the border? An hour later, we finally hear back on the ticket -- Lunarpages hasn't heard from their "admins" (presumably due to a bad battery in their CB radio) but they hope to have things migrated "soon." So we wait. Eleven hours after the site and email went down, we send a reply on the ticket asking a few more questions. 1) Any update on that migration? 2) Could you explain this whole deal with the truck driving the data from city to city? 3) Do you have any compensation for ridiculous downtime? An hour later, the Lunarpages reply: Migration done soon. Sorry for the inconvenience. No compensation at all, especially for "scheduled" downtime. As of now, the server is still down and has been offline for about 14 hours. While I do hope the driver of the truck is okay, I have no such benevolent feelings for Lunarpages. When (if??) the site comes back up, we're transferring to a host that doesn't rely on the the LA freeway system to migrate their data. I hear there's this newfangled "network" thing the kids are in to. We'll probably try that out instead. Lunarpages sure is cheap. And most of the time, they work okay. But you should probably avoid them if you value advance scheduling of downtime, rapid support, clear communication, or reliable access to your website and email.
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.FR Domain Can't Be Hosted On GoDaddy?
I have a .fr domain purchased from Gandi.net. I have webhosting with GoDaddy.com. After setting the DNS to point to GoDaddy.com (ns51 and ns52...) I get an error message and the DNS revert back to the default settings (gandi's DNS). AFNIC's(.fr regulator) zonecheck fails with the following error: Primairens51.domaincontrol.com.208.109.14.47 Secondairens52.domaincontrol.com.208.109.255.26 Progression ....
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