Gigenet
Apr 30, 2009
I signed up for a basic dedicated server (carbon.aeflexmedia.com/69.65.42.26) from Gigenet back in September. It's now almost May, and I've got one simple thing to say about Gigenet - they are incredible.
I had a small issue when first getting the server, where I was supposed to have VPN/KVMoIP access and didn't have it, but a quick phone call to their support team, and a couple of hours later, I had the server setup with VPN and KVMoIP. Aside from that, as well as a few tickets regarding IP/PTR requests, I haven't had to use the support very much, but when I do contact support, replies come typically within 5-10 minutes, sometimes even less.
The network is incredible, definitely the best network in the Midwest, maybe even the US. It's never down, and latency is always low to my location in suburban Chicago, on both DSL and Cable. If there are any issues, their team are always willing to solve the issue.
The server's an Intel Core2Duo E7200, with 2GB of RAM, and a 250GB Hard Drive. The hardware is top notch, and I haven't had any issues with it. The server also has KVMoIP/IPMI, which is accessible through the control panel, as well as through VPN.
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Aug 18, 2008
as our business is expanding so no we are planning to have 1 More server now and i found gigenet.com
so just wanted to know anyone here using them?
are they high quality provider?
how is their support and services?
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Jan 1, 2009
what's your opinon for gigenet.com ?
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Jan 6, 2009
I've never written a review before neither have i really remained active on these forums, but i'd like to give you my small updated review of Gigenet if it would help.
I can honestly say i've only been with these for a week at the most thus going to give a monthly update on my hosting experience with Gigenet. If you don't fancy reading through this whole post then let me make it quick for you, i've purchased a dedicated server from them and they're fantastic - i would highly recommend them to anyone. But if you fancy reading through my so called detailed review then feel free to read on.
The Setup
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I ordered at about 10pm GMT (what time this is in the US i do not know) but i woke up the following morning with all the details i needed to start working on the dedicated server. The time was 23:23:51 when i receieved details for the server so the setup was a little under 1 hour and a half. I'll let you discuss the setup time, but i thought it was fantastic.
The Support
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I'm very new to the web hosting industry (i've had experience with resellers before) so i've required a lot of help from their sales and support - which i can happily say has been the best experience i've had from a company such as theirselves before. They've been able to reply to all my support tickets within 5 minutes and i've started about 5 different tickets on numerous occasions requiring help, they gave a prompt reply with everything i needed to know.
The Staff
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Brilliant support staff and very helpful, just what you'd want to pay for. The staff make sure you're happy with the support they have given you, fantastic support usually very detailed helpful responses. Just like to say a personal thanks to each staff member for being polite and helpful with all my requests. Not forgetting the sales staff either, Brandon Hale - very helpful guy, i'm sure the others are as well.
The Pricing
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I'm assuming it's not the lowest pricing in the world, it's always possible to find better deals elsewhere but i would seriously pay more for the service Gigenet has to offer, it's well worth it. If the service they have provided so far is going to continue which i'm sure it will, then i'm going to be using these guys for years to come.
The Uptime
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It's just what you'd expect for a weeks of hosting really, 100%. But the service they run is definately professional so i can't see any problems persisting, but i'll update you all with this information as time passes. I've not met any other problems as of yet either, but again i'll update you on my progress.
Again, i can't emphasise enough how happy i am to be a customer of Gignet's and i'm going to be a customer for a while to come. I hope this small review has been of any help to anyone currently researching Gigenet. I also really apreciate the fantastic service Gigenet has currently provided, so i thought i'd show some apreciation and post a review for them.
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Jun 10, 2009
i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?
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Jan 8, 2009
We have servers in many DC's FDC, Singlehop, DedicatedNOW, ThePlanet, but no one set up our servers faster than Gigenet. I placed the order and 2 hours later I get my server login details and all the plugins I needed were also installed. I also read on their website that 95% of the servers get deployed within 2 hours which is great! I have contacted support 2 times and they replied quickly and they did exactly what I asked for. So far so good and will update everyone in a couple of months on how everything goes.
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Aug 5, 2009
i've been trying to contact Gigenet Sales for over 24hours via email and live chat, but no reply from both email & live chat.
is gigenet reliable?
i've seen many great review about Gigenet but why can't they reply my sales inquiry?
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May 30, 2009
if someone who has used both the providers could help me decide between the two.
I need an unmanaged server and location for both is fine for me.
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Oct 18, 2008
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.
As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.
A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.
I had to wait TWO days to get a reply, more than short. I emailed him again.
I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.
After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.
I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!
Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.
When you have a real attack please contact us."
What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!
And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?
I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
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Nov 1, 2008
how TB10 is VS Gigenet? I have Gigenet as my host and for DDOS protection. Due to the sluggish times, I've been hit hard on my primary income earning sites. Since I am paying Gigenet for both hosting and DDOS protection, my costs have gone up quite a bit. I was thinking of moving my two servers over to TB10. It would considerably save me a nice some of money. I only have one question. Is TB10's service (hosting and DDOS protection) as good as Gigenet?
Its mainly a pricing issue. I'd cut around 1500 a month in hosting costs.
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Dec 4, 2008
Does anyone know of a reseller (as gigenet doesn't sell them directly AFAIK) of VPSs at the gigenet datacenter?
I need a new VPS for a new project and I'm looking at one located in the midwest and Chicago seems a perfect location. My project isn't big enough to require a dedi, but I was hoping to find a vps company who has nodes at gigenet.
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Nov 7, 2008
Both are great companies which causes me to have a hard time deciding which to choose..10TB
-Resold servers from SoftLayer, which is a plus
-SoftLayer offers small to mid range DDoS protection if I am not wrong
-Cost efficient
-Reputable
-And many more..Gigenet
-Cost efficient
-Owns their own datacenter
-Offers a wide range of products and add-ons for a low cost/minimum cost
-Solid SLA
-Reputable
-And many more..
I am also considering going for both, but I still need one of them for a start..
Personally I like 10TB more, for no particular reason, just liking it, but I can't resist what Gigenet offers too.. I wish to go for both too..
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Sep 30, 2008
I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ).
I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports.
For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong.
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The things that makes me worried about choopa are:
* 12 Months contract
* "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics.
* Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it.
The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet.
Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?
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May 28, 2009
Here is my GigeNet review. I am about 8 months with them and I thought I own them one review.
I applied for managed dedicated server and in few hours I got message that my server is ready. It was windows 2008 data center box with Hyper-V which I use for VPS hosting. Soon after it was setup I had problems with routing my VPS machines to outside world. I got response in 3 minutes with solution . After that I requested support many times, on different issues, like setting up my own BW monitoring for VPS, windows licensing, firewalls, CPanel (I have some Linux VPS too), and each time I got prompt response from their very kind support. I really have feeling they have 3 people working just for me.
Later on I bought another server, requested all kinds of stuff from them like transferring IP blocks from one server to another and changing CPU on live server (with 15 minutes of downtime, I don't know how they did that ), and they were prompt and professional every single time.
In the past I had few horror stories, but finally I found dedicated server company which is almost too good to be true.
I really recommend them to everyone, especially if you can get one of theirs special offers, when they basically give you all above mentioned for the price of unmanaged server.
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Jun 11, 2009
I had a quick firewall question because I am a little confused on the subject. When I spoke with Gigenet, they told me that their firewalls are "Dedicated" as opposed to Softlayer's firewalls, which are shared. I spoke with Softlayer concerning this and they gave me the long way around it but it sounded like it was a shared firewall.
My question goes out to past or present customers, does anyone know if this is true and if it is, does it really make that much of a difference?
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Apr 30, 2009
Never ever go for gigenet.com if you want a dedicated server. Here is the story:
I needed a VPN access to their infrastructure and asked to their sales if this is possible with them, because i loved it with softlayer. They said yes. 1 week after i ordered a bargain basement server to see their service quality and so. After i got my server and instructions to login to server and their client portal, i realized that there was no VPN available for me. After a few days of talks with their sales and techs along with a cancelation request, they confirmed to make it available for me.
They opened up a vpn access and a put a nic card on the box. Everything was dealed and was going good. Then i recieved an email from gigenet sales Brandon Hale that they processed my cancelation request and pulled the server offline immidiately (at the begining of the month where i paid for full month) and they cant refund me my money.
Gigenet is an epic fail. Here is a list of reasons:
1) Sales and Techs have lots of communication problems.
2) Sales promise all the things but never make it happen after you order the things.
3) Their infrastructure is very unfriendly. You get like four different passwords for
each interface you get. one for support one for portal one for vpn, etc etc...
4) They cut off the connection immidiately when you place a cancelation. They dont even wait for the remaining days for the month.
my conclusion is, if you really in need of a quality service just go for softlayer.
This post is not a bump up post for Softlayer but SL is the win.
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Apr 7, 2009
Does anyone here use Gigenet Proxyshield that protects your server from DDOS attacks? They don't list the price on their website here:
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So i'm guessing it's probably expensive. Anyone know how much it costs?
Also, on their order form it asks you for an "ATTACK SIZE". What does this mean and what would you write?
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Oct 4, 2009
I bought Gigenet.com server.
How long after the server opens
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Oct 23, 2008
GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features.
I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..
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Dec 7, 2008
I am planning on moving to a dedicated server from my VPS.
I found out about LSN and Gigenet and cant decide which one to go for.
Major factors to set on these two are 100mbps connection, good up to date CPUs with massive 8GB ram on similar prices.
Well, Gigenet is $65 more expensive with a very similar setup but I think their servers are managed, I am not sure if Limestone's are managed.
I was wondering what I would be getting extra if I decide to go with Gigenet apart from the support or is Limestone just as fine?
I already send an email to Limestone today asking a list of questions and will send one to Gigenet however I would appreciate if people who have been using these companies
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Oct 17, 2009
It's been close to a month since we've migrated away from our former provider to Gigenet, and after monitoring the activity and health of our new servers, I felt it was time to write a review.
This isn't about bashing our old partners, the data center and our former managed hosting provider. I'm leaving names out of this, and I'll appreciate it if the couple people on WHT who know our old providers keep that info to themselves, because this is not about them; it's about Gigenet.
Support
Tickets/support is about as good a place as any to start. Our old setup had all management running through our managed hosting provider, and tickets were either closed unanswered, or we might wait days to get a response, which was too often less than helpful.
Our setup now includes standard management through Gigenet, and we've contracted Rack911 to handle management of some very specialized services and security requirements we wouldn't expect Gigenet or any other data center-based management team anywhere to handle. That's another (very positive) review for another day.
During the course of migrating (five servers during three weekends), we opened perhaps 10 tickets regarding server config, IPs, provisioning certain services, etc., and the longest we had to wait for any ticket to get answered was 9 minutes. In all but one case, the first response resolved the ticket - the remaining ticket did require more back-and-forth communication, which is to be expected. Even better, instead of hearing about everything that can't be done (something we'd come to expect from our previous provider), they focused on what could be done, and they did it. Things were handled properly and professionally every time.
Best of all, I can actually call my admins or chat with them, sort out issues in minutes instead of days or months.
Hardware Performance
Despite how much happier we are with the response we're getting from our admins, this benefit pales in comparison to the performance increase we've seen since we moved.
We have a single client who accounts for three of the five servers we're hosting right now. Again, I'm leaving names out, because this is not their endorsement of Gigenet - it's our endorsement. The performance boost we've seen since moving has been nothing less than astonishing.
Of those three servers, let's consider the old Web server config:
- Xeon Quad Core, one of the mid-2008 E series
- 6GB RAM
- Public 100MBPS connection
- SATAII 250GB HD
And now the new Web server:
- Core i7 920
- 8GB RAM
- Public 100MBPS connection
- 10k Raptor 147GB x2, RAID1
So, it's a step up. Is it a significant step up? I'll leave that to hardware geeks to debate. But I don't think anyone can argue that the increase in hardware does not match the increase in performance when you look at these numbers:
Old Web Server
Typical Load: 2 - 5
High Traffic Load: Always 15+, often 40+, sometimes reaching 200+ and requiring a restart
Typical Idle: 85%
High Traffic Idle: 0%, and it could stay buried for 15-30 minutes at a time!
New Web Server:
Typical Load: .1 - .3
High Traffic Load: .5 - 1 (I've only seen it go above 1 twice)
Typical Idle: 95-100%
High Traffic Idle: 80-90%
We have even more revealing numbers from when we did some post-migration stress testing. I won't get into details here (I might be doing a more thorough write-up about this in the future), but the general conclusion was that the new server could handle 6x the traffic of the old server and still serve pages faster than the old server did even with all traffic already routed off that server.
I attribute this to three things (caveat: I'm not a hardware expert, and this is my best guess).
1) The hardware is a step up, and that will account for some performance boost.
2) Rack911 optimized this server from day one.
3) The components/build are simply higher quality.
If you happen to know the client who uses these three servers, again, please keep this info to yourself, but try surfing their site now, and you tell me whether it's faster, like maybe 3-4x faster! They've been getting quite a few people complimenting them on their site's performance over the last few weeks. I'd like to take credit for that, but I can't.
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So there you have it - another satisfied customer of Gigenet (and Rack911). I hope over time my experience with them continues to be the same quality it is now. We're paying a bit more than we were before (for both hosting and administration), but we're getting so much more for our money!
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Nov 5, 2008
Considering a dedicated box at Gigenet, as their configurations and prices look good. However, I don't know any customers there.
We're looking for a basic unmanaged box with decent latency to both coasts and non-idiotic people to respond to tickets.
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Dec 1, 2008
I another thread recently I done a 5 year review for another provider hover circumstance changed and I took on a couple of Gigenet servers ( relatively high end)
Sales were extremely efficient working with me to achieve what I needed at a price I was comfortable with, replies were fast and concise so I ended up with 2 new machines and backup service.
Normally I don't need a lot of support and for the first few weeks nothing bar rDNS set ups - However I ran into some serious post migration issues over the past few days that had me stumped, support has been some of the best I have ever received both in speed and efficiency -
Anyway I sincerely hope I will be coming back to this thread in 5 years time to update it.
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Jun 5, 2009
My entire experience with Gigenet has been very bad. I will post a 30 day review once I have completed my first and only billing cycle with them. This topic will be solely focused on the way Gigenet handled my server being down for 17 hours and 50 minutes. I have paid Gigenet for 30 days of service, one billing cycle. My account is set to be terminated on the 7th of June.
I pay Gigenet to actively monitor my server. These services are called "NOC Response from Monitoring" and "Host Ping (ICMP) and TCP Service Monitoring". The extra "service" cost $10/mo.
I realized that my server was down after 7 hours of downtime. I sent in a "critical" support ticket at about 3 AM.
Here is a timeline of my support ticket with Gigenet
Quote:
Originally Posted by ME - 05 Jun 2009 03:11 AM
My Server is down. Any reason for the down time?
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:24 AM
Can I at least get a confirmation that this issue is being worked? It's 3:32 AM...I have to work tomorrow morning and would prefer to get some sleep.
Thanks...
* Note: I am not exactly clear why the time stamp and the time mentioned by me in the ticket don't line up.
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:24 AM
I'm looking into your issue now, all updates will be posted here.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:29 AM
I have server monitoring. Can you also explain to me how SEVEN HOURS of down time was over looked by your "server monitoring"?
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:37 AM
This server has been marked for cancellation.
I see that the date set was for June 7th and today is the 5th, I will need to speak to a Billing representative before I can re-enable this device. The Billing Department will not be in until 10am, I will leave this ticket open and I will speak to them first chance I get.
* Note my server is still down at this point.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:44 AM
Yes, because canceling my service two days earlier makes a lot of sense. I paid Gigenet for 30 days, I should get all 30 days. Maybe I'm misunderstanding something?
Please respond so I can get to bed...
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:55 AM
I understand your concern, but your server port was administratively shutdown and I was able to find the cancellation ticket. I need to speak with someone from Billing concerning this issue. This looks to be a mistake on our end, but I don't have all the details in front of me. I will attempt to contact my manager and get this straightened out. All further updates will be posted here.
It was nearly 4:00 AM at this point. I had to be at work by 6:30 AM. My server was still down, so I went to bed.
The next day I received this response:
Quote:
Originally Posted by Gigenet Posted On: 05 Jun 2009 01:43 PM
Hello,
Your server should be back online until the 7th. We're very sorry for the inconvenience. I've confirmed the server's availability via ping from my workstation. Please let us know if you have problems accessing it and we'll take another look.
At this point in time my server was restored. The total downtime was 17 hours and 50 minutes. I monitor my server with a third-party service called "HyperSpin".
Seeking an answer to explain nearly 18 hours of downtime; I sent this response.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 04:14 PM
What is the reason for the downtime? Is 17 hours and 50 minutes of unexplainable downtime something that I should expect from Gigenet?
Quote:
Originally Posted by Gigenet -Posted On: 05 Jun 2009 04:22 PM
Hello,
Unfortunately I' not exactly sure what happened. I think the server may have been prematurely canceled, but I'm not totally certain. The server should be back up and I've put in the necessary ticket to make sure it stays on until the 7th, as you requested. We're very sorry for this inconvenience.
So, the best I can get out of Gigenet is that my server may have been shutdown prematurely. I don't understand why Gigenet can not fully explain nearly 18 hours of downtime. No one seems to know exactly what happened...
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Dec 28, 2008
when i odered the server i got the server in 4hrs-from this point iam very happy
support-is very good there reply are less than 5min,i must say special thanks to Alex Roman,Nicole Smith,Chris Manfre and Omar Ali they helped me in short out all my issues
uptime and network-there network is very good,i dont have faced any downtime in my 30days time
billing-still now no issue in billing part
Overall iam a happy client of gigenet
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Apr 21, 2008
I am about to get dedicated server with Gigenet.com.
Is this company good as they say they are?
How stable is it?
Can they really handle multi gig DDOS attacks?
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Apr 23, 2009
it nearly 7months with them
so i have correct time make review on them!
there support has been perfect there is nothing i can able to make wrong comments on them
my months has been closed(there no wrong or lack in support to tell)
there server had and hardwar is superb
but the main is uptime,i need to have good uptime to have my server perfect,being with 7month i dont had any downtime till yet,so single sec of outage.
this main thing to have server with them for 7months
there sales so friedly,my special thanks to brandon how helped me in lot of sales quetion,he very very helpfull to me
also i should thank ameen for running nice hosting with good staffs
i recommand gigenet for all "who need 100% uptime"
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Jun 1, 2009
I was thinking of using Gigenet as my web host but I am unsure as to how good their "Managed Services" are. I need something fully managed and 99.9 % to 100% uptime is a must. Does anybody know if Gigenet immediately takes care of a problem (if the problem arises) as opposed to first opening/submitting a ticket then resolving the issue?
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