10TB Vs Gigenet
Nov 7, 2008
Both are great companies which causes me to have a hard time deciding which to choose..10TB
-Resold servers from SoftLayer, which is a plus
-SoftLayer offers small to mid range DDoS protection if I am not wrong
-Cost efficient
-Reputable
-And many more..Gigenet
-Cost efficient
-Owns their own datacenter
-Offers a wide range of products and add-ons for a low cost/minimum cost
-Solid SLA
-Reputable
-And many more..
I am also considering going for both, but I still need one of them for a start..
Personally I like 10TB more, for no particular reason, just liking it, but I can't resist what Gigenet offers too.. I wish to go for both too..
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Sep 18, 2009
I started my own hosting business from July, and placed my first three orders to softlayer.com.
I have to cost down now, and place my first order to 10tb.com last friday.
Because I live in Asia, and my english is not good enough.
So...I have to use email or ticket system to ask some questions,
I just want to give you some difference message here.
All the some steps to setup my server when I place my order to softlayer, they just spend 2 hrs.
And about the tickets I have sent to softlayer, They have no more than 15~20 minutes to reply me.
But when I have placed my order at Sep/10/2009 to 10tb.com, the server was ready for 3 days later.....
I think my next billing cycle should be extended three days, right?
And the ticket I have created on the control panel of 10tb.com, they usually reply me about 12~24 hrs later, sometimes more than 24 hrs.
When everything was ready with my server, it's Sep/14/2009.
And two day pass...I found that you are offering a 50% discount(first month) at 10TB.com.
Just one day, I wasted more than $170 USD...
I only complain about it, I hope that you could have best service in the future.
Because I plan to place all my servers with 10tb.com in the future.
And I will appreciate that if you have a great service in the future too.
I have to purchase another server recently, I hope I will get a better experience.
TO Dear eming :
I think 10tb.com provide a good service, but maybe I hope you will be better.
About my experience, you could check the ticket ID#24130306.
And I want to place another order to 10tb, you could see the email I have sent to Tom and you yesterday.
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Apr 4, 2009
i am always searching for an affordable provider offering ddos filtered servers.
I am interested in the offer of 10TB.com, and i really would like have opportunity of test it without renting for the whole month (because i believe they will not protect me)
To verify this theory, I decided to rent a VPS node from VPS.net, assuming they are on the same network. I did some tests, and i was actually not protected (i think i have been null routed after a small flood). Talking with a VPS.net technician, he ASSURED ME 2 TIMES THAT NEITHER VPS.NET OR 10TB.COM ARE DDOS PROTECTED!
This is against all that has always been told from 10tb.com sales. So I returned on 10tb.com site, and asked in live chat some clarify. The man replied that yes, there is no protection. Then told me to wait, and when he returned he told me that 10tb.com servers are ddos protected, VPS are not (!!!). I am very very confused. if there is some 10TB.com sales agent, i kindly ask to have opportunity to make a test for a few days, or have a 7-day money guarantee.
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Jan 15, 2009
Typically I don't post reviews on the forums but I guess I will go ahead with this one . We ordered our first server in November .
First off for those of you who don't know 10tb is under Midphase, which in turn is under UK2. I cannot have enough praise for UK2, Ditlev is an amazing CEO who will help just about anyone and truly does care about every client getting the service they deserve. I have always seen UK2's offers and usually wrote them off for being too good to be true, most recently they had the 10 deals for the birthday special and had the 100mbps unmetered Atom server for an amazing rate (99 GBP if I remember correctly). But anyone who believes their offers to be to good to be true should dismiss that feeling, they do deliver on what they advertise.
Now onto the review of the services:
1. Ordering/Setup - Nick really helped me here and continues to help me when I have issues to this day. Sometimes the sales guys just forget about you after they make the sale, that isn't the way at 10tb. Whenever I have an issue that I am not sure about an e-mail to Nick usually has the right answer or gives me the contact I need very quickly.
Our first server was ordered and setup within a few hours, with absolutely no issues. These servers are at Softlayer's datacenter, which has a great process for deploying servers, and we had an amazing experience. 10TB gave us all the info we needed for using the private network and panel access for the server to perform plenty of task. You are able to do most the features in the Softlayer panel a normal client can do, except sales and support functions.
We have ordered a 2 additional servers from them in the past month and a half as well, setup within a timely fashin, for the most part. The most recent server had a good amount of addons and confusion in a few parts and got deployed in the wrong datacenter at first, but got redeployed in the correct one within a few hours. We were having some issues with the hardware and software and after not having too much luck with support on what they were responsible for I contacted Ditlev who found the right people and had the issue fixed very fast (thanks!) and haven't had any problems with that server since.
2. Server/Network- Anyone who has used Softlayer knows that they really have their network together, since we do internet streaming we are always looking for the best network we can use for the least amount of money. Going directly with Softlayer wasn't an option because of the rates they charge for bandwidth directly, so knowing that 10TB used Softlayer's network we went with them. It is the real thing, there isn't a difference between the network you are on with a direct Softlayer server and a 10TB server. They are on the same private and public networks. We haven't had any issues at all so far (TX Datacenter) with the network and couldn't be happier. Speeds couldn't be better .
There isn't much to say about the servers themselves, besides the nice IPMI feature you get. It has helped to be able to use the console and reboot controls when things have gone wrong.
3. Support- Support has been pretty good at Midphase, sometimes just a tad slower then I would expect but not to the point where I would ever complain. Sometimes they seem to just forget about tickets when they aren't the most important things in the world (like minor sales questions) but if you really need to find the answer you can usually just e-mail someone and they will get the answer very fast. The support has been amazing on important issues like servers not booting and other issues.
Conclusion- If you need plenty of QUALITY bandwidth, there is no one that I have found that compares to deal 10tb provides and the people there that run it. The price can't be beat, and in reality you can sometimes get a more powerful server with more bandwidth at 10TB then you can get directly at Softlayer with 2tb of bandwidth.
Well, that was longer then I expected. Hope it helps someone make a decision if they are thinking about using 10TB or Midphase . Oh yeah, and UK2 has to be one of the best companies at acquiring companies and making them even better.
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Mar 24, 2009
I have a 100 mbps unmetered dedicated server + cpanel = $425 in 10TB.com and I would like to hear if you guys can advice me on a better deal, I have seen lately great offers for less, so I wonder if I am paying more than the average for a 100 mbps unmetered dedicated + cpanel. I don't complain service is good, well theplanet was better but even more expensive.
I have an adult video site so all i need is bandwidth.
I appreciate your feedback on current prices and what i paid there. $425 for unmetered 100 mbps dedicated + cpanel is okay? paying a lot more? After all 10tb is a reseller, so should i go to another reseller that charge less?
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Oct 10, 2008
10TB.com seem to be offering servers at a decent price and I've emailed them regarding some sales issues and they replied in less than a minute! Its a few emails! Pretty fast response I suppose..
But regarding their reliability and support, how is it? Their servers are of low costs and they give 10TB bandwidth, which isn't cheap.
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Oct 11, 2009
Since the 10TB traffic offers seem to appear from everywhere now, I thought it might be good to index what is actually the best offer out there right now.
The basic requirements for most high bandwidth sites are:
100Mbit or 1Gbit port, fully burstable with 10TB traffic limit
Decent HDD drive, say, 250-500GB or low prices on upgrades
$200/mo or less
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Apr 6, 2009
After being with 10tb.com for months I decided to write a review of my experience so far.
A little about why i joined them:
my main reason to moving from 10tb.com was simply because of it's amount of quality bandwidth backed by softlayer.com and the fact my 3 sites were outgrowing my 3 VPS's (knownhost and FDC).
Below I've rated each aspect of my 10tb.com experience.
Uptime: rating 9.8/10
Uptime has been great, the only downtime I've ever experienced in 2 months was 30min I believe.
Managed Support provided by Supreme
Support: 9/10
The first month with 10tb.com I decided to get help with various issues like optimization and security hardening, for the most part it has been great, the only thing that annoyed me was the way some tickets were initially handled. For example sometimes if I requested help with something I'd get half an answer or a do it your self instructions.
Sales: 8/10
My sales experience was a bumpy one,this was because I had my server upgraded to a better special deal which required them to swap my physical server, in the process they issued me a total new invoice which i paid, this resulted in overlapping invoices and tons of confusing with tickets going back and forth and since the time zone difference between Australia and US is quite large this caused it to drag on even longer than it should have.
Although I rated it 8 I believe most people won't experience what I have so it should really be 9/10 -1 for response times for non US residents.
Hardware & Bandwidth speeds: 10/10
Nothing to say much here except everything has been perfect! simply quality stuff backed by softlayer that you can't go wrong with.
Value: 10/10
I've been checking offers on WHT almost daily and still do to this day,and I think I have one of the best deals out there.
for $209 I'm getting a Quad Core Xeon 3220/8gb RAM/2x250gb/Cpanel/20GB NAS/ 10TB tier 1 bandwidth.
That about rounds my experience, I truly hope to continue with them and can see my self purchasing another server in the foreseeable future
Thanks 10tb.com and keep up the good work!
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Jul 22, 2008
Anyone else in USA who does 10TB for around the prices of midphase?
I know of fdcservers already.
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Apr 14, 2009
After been with midphase/10tb for 11 months, things starting to get ridiculous.
this morning all my 7 servers are terminated, according to them it's due to "inability to act on the numerous amount of abuse complaints".
I use two servers for shared hosting, for the last 11 months, i only received about 4-5 DMCA complaints made to my hosting clients, all of complaints were taken care of in a timely manner.
I double checked that I didn't received any complaints for the past two weeks, the last one i received was last month and was taken care of.
I have filed a response to their "termination notice ticket" and called them 20 minutes ago, whoever was answering the phone says someone will look at the ticket, and yet no response to the ticket.
this is just sad, i don't know if i still want to stay with them after this.
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May 28, 2009
I've got such a server with Ecatel:
PE R200 Dual Core Xeon 3065, 2.33GHz/4M 1333FSB
2GB 667MHz Dual Rank ECC Memory (2X1GB)
2 * 500GB SATA2 RAID1
CentOS
100 mbit shared (among 2 servers)
unmanaged
for 125 eur/mo
No need in higher CPU/RAM.
I'm not using 100mbit line but I also can't tell you how much bandwidth are we using (graphs don't work now). Seems like we are using a little bit less than 300 gb/day.
We are a Free Image Hosting - FunkyIMG.com
To make it clear, we do respect laws but we usually have problems with some people uploading some s**t to our server (for example, CP).
As I'm almost the only one man to maintain that server (I do sleep sometimes or even can go on vacation) - I would like to kindly ask my new ISP not to take my server/ip down asap, but to contact me. With LeaseWeb and Ecatel I've managed to wipe all CP in several hours after report (and they gave me much more than 1-15 mins) even if I was in abroad.
We were hosted by PoundHost/UK once - and the server was taken down without any notification.. With other hosters everything is ok - even if I receive ~2 CP abuses a week.
So, suggest me a EU (I think NL, not UK) company with not very expensive shared 100mbit line and friendly people
Can I find something better than:
Quote:
HP DL120G5
Intel E2160
2GB RAM
2x250GB HDD
100mbit guaranteed unmetered dedicated port
Monthly 139 Euro
HP DL120G5
Intel E2160
4GB RAM
2x500GB HDD
100mbit guaranteed unmetered dedicated port
Monthly 159 Euro
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Dec 28, 2008
I have opened an emergency ticket with Midphase/10TB since Dec 23 and until now, no response from support even the ticket was assigned.
The issue is regarding customer privacy which Midphase/10TB leak my direct contract information ( name, address, cellphone..) to 3rd party.
I know it is holidays, but 4 days without reply is very bad.
Anyone have experience the same issue(no reply)?
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Oct 11, 2009
Please do share if you know of a 10TB colo offer in either east or west. I know co-location is bandwidth-based but this is what we're looking for right now. Here are the requirements:
10TB (up and/or down) transfer on at least 100Mbps port
Good uptime history (BGP mix, A/B redundant power feeds, redundant hvac, etc)
Friendly crew (willing to help rack up 1U's if it's remote)
20A circuit (willing to consider 10A)
Access to KVMoIP
Ethernet drop
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Oct 23, 2009
I'm in the market to purchase a handful of dedicated servers here in the next few months. I'm looking for the most "bang for the buck". And preferably don't want to pay more than $700 - $800/server/month. I stumbled onto 10tb, I've been doing a little bit of research, and so far have not found any negative reviews other then people trying to user their vps servers from outside the US and expecting 1Gbps speeds.
Anyway, I digress, their price tags are definitely in my price range. About $638 for an 8core server 2.26Ghz 12GB ram 2x250hdd, 100mbps unmetered. Best deal I've seen yet.
So far I like what I see with 10TB but i want to verify that I can expect to get the results I need. I've talked to support and they say it is dedicated bandwidth which means I can burst into 100mbps for long periods of time. I care about this more than anything. Most of these servers are going to need that connection, and I expect to max it out quite often. We plan on launching several game servers so bandwidth is definitely a necessity.
I will also be hosting our web-servers as well and will be looking to deploy load balancing when the time comes. So I would also like the ability have these servers in a private vlan.
Are there any 10TB customers out there using their 100Mbps unmetered plans with heavy loads? I know soft-layer has an amazing network. I just want to make sure this is dedicated bandwidth and I can loadup the port for days if needed. Without experiencing problems, server being shutdown, or extra fees coming into play.
I can probably expect to be at a normal load of about 60% or more bandwidth usage per server.
10TB really stands out to me because its on soft-layers network, and they have 3 different locations I can locate these servers. Which since we'll be deploying game servers is great to ensure low pings to all our clients.
I am open to looking at other hosts as long as they can provide me with the above requirements. I'm very interested in what 10TB costumers have to say.
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Apr 10, 2009
I need not expensive more dedicated server with configuration:
CPU - (P4 other not specifically)
Memory 2Gb
4 x 1000Gb HDD
Uplink port 100Mbps
Bandwidth 10.000Gb/per month
(~ 20-30 Mbps unmetered)
OS: CentOS (only ssh root)
Did you know good DataCenter fast support/phone.
Good uplink speed / out USA or Europe
Not expensive more than 200-300$
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Apr 30, 2009
I signed up for a basic dedicated server (carbon.aeflexmedia.com/69.65.42.26) from Gigenet back in September. It's now almost May, and I've got one simple thing to say about Gigenet - they are incredible.
I had a small issue when first getting the server, where I was supposed to have VPN/KVMoIP access and didn't have it, but a quick phone call to their support team, and a couple of hours later, I had the server setup with VPN and KVMoIP. Aside from that, as well as a few tickets regarding IP/PTR requests, I haven't had to use the support very much, but when I do contact support, replies come typically within 5-10 minutes, sometimes even less.
The network is incredible, definitely the best network in the Midwest, maybe even the US. It's never down, and latency is always low to my location in suburban Chicago, on both DSL and Cable. If there are any issues, their team are always willing to solve the issue.
The server's an Intel Core2Duo E7200, with 2GB of RAM, and a 250GB Hard Drive. The hardware is top notch, and I haven't had any issues with it. The server also has KVMoIP/IPMI, which is accessible through the control panel, as well as through VPN.
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Aug 18, 2008
as our business is expanding so no we are planning to have 1 More server now and i found gigenet.com
so just wanted to know anyone here using them?
are they high quality provider?
how is their support and services?
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Jan 1, 2009
what's your opinon for gigenet.com ?
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Jan 6, 2009
I've never written a review before neither have i really remained active on these forums, but i'd like to give you my small updated review of Gigenet if it would help.
I can honestly say i've only been with these for a week at the most thus going to give a monthly update on my hosting experience with Gigenet. If you don't fancy reading through this whole post then let me make it quick for you, i've purchased a dedicated server from them and they're fantastic - i would highly recommend them to anyone. But if you fancy reading through my so called detailed review then feel free to read on.
The Setup
-----------
I ordered at about 10pm GMT (what time this is in the US i do not know) but i woke up the following morning with all the details i needed to start working on the dedicated server. The time was 23:23:51 when i receieved details for the server so the setup was a little under 1 hour and a half. I'll let you discuss the setup time, but i thought it was fantastic.
The Support
-----------
I'm very new to the web hosting industry (i've had experience with resellers before) so i've required a lot of help from their sales and support - which i can happily say has been the best experience i've had from a company such as theirselves before. They've been able to reply to all my support tickets within 5 minutes and i've started about 5 different tickets on numerous occasions requiring help, they gave a prompt reply with everything i needed to know.
The Staff
------------
Brilliant support staff and very helpful, just what you'd want to pay for. The staff make sure you're happy with the support they have given you, fantastic support usually very detailed helpful responses. Just like to say a personal thanks to each staff member for being polite and helpful with all my requests. Not forgetting the sales staff either, Brandon Hale - very helpful guy, i'm sure the others are as well.
The Pricing
-------------
I'm assuming it's not the lowest pricing in the world, it's always possible to find better deals elsewhere but i would seriously pay more for the service Gigenet has to offer, it's well worth it. If the service they have provided so far is going to continue which i'm sure it will, then i'm going to be using these guys for years to come.
The Uptime
-------------
It's just what you'd expect for a weeks of hosting really, 100%. But the service they run is definately professional so i can't see any problems persisting, but i'll update you all with this information as time passes. I've not met any other problems as of yet either, but again i'll update you on my progress.
Again, i can't emphasise enough how happy i am to be a customer of Gignet's and i'm going to be a customer for a while to come. I hope this small review has been of any help to anyone currently researching Gigenet. I also really apreciate the fantastic service Gigenet has currently provided, so i thought i'd show some apreciation and post a review for them.
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Jun 10, 2009
i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?
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Jan 8, 2009
We have servers in many DC's FDC, Singlehop, DedicatedNOW, ThePlanet, but no one set up our servers faster than Gigenet. I placed the order and 2 hours later I get my server login details and all the plugins I needed were also installed. I also read on their website that 95% of the servers get deployed within 2 hours which is great! I have contacted support 2 times and they replied quickly and they did exactly what I asked for. So far so good and will update everyone in a couple of months on how everything goes.
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Aug 5, 2009
i've been trying to contact Gigenet Sales for over 24hours via email and live chat, but no reply from both email & live chat.
is gigenet reliable?
i've seen many great review about Gigenet but why can't they reply my sales inquiry?
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May 30, 2009
if someone who has used both the providers could help me decide between the two.
I need an unmanaged server and location for both is fine for me.
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Oct 18, 2008
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.
As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.
A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.
I had to wait TWO days to get a reply, more than short. I emailed him again.
I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.
After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.
I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!
Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.
When you have a real attack please contact us."
What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!
And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?
I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
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Nov 1, 2008
how TB10 is VS Gigenet? I have Gigenet as my host and for DDOS protection. Due to the sluggish times, I've been hit hard on my primary income earning sites. Since I am paying Gigenet for both hosting and DDOS protection, my costs have gone up quite a bit. I was thinking of moving my two servers over to TB10. It would considerably save me a nice some of money. I only have one question. Is TB10's service (hosting and DDOS protection) as good as Gigenet?
Its mainly a pricing issue. I'd cut around 1500 a month in hosting costs.
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Dec 4, 2008
Does anyone know of a reseller (as gigenet doesn't sell them directly AFAIK) of VPSs at the gigenet datacenter?
I need a new VPS for a new project and I'm looking at one located in the midwest and Chicago seems a perfect location. My project isn't big enough to require a dedi, but I was hoping to find a vps company who has nodes at gigenet.
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Sep 30, 2008
I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ).
I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports.
For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong.
[url]
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The things that makes me worried about choopa are:
* 12 Months contract
* "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics.
* Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it.
The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet.
Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?
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May 28, 2009
Here is my GigeNet review. I am about 8 months with them and I thought I own them one review.
I applied for managed dedicated server and in few hours I got message that my server is ready. It was windows 2008 data center box with Hyper-V which I use for VPS hosting. Soon after it was setup I had problems with routing my VPS machines to outside world. I got response in 3 minutes with solution . After that I requested support many times, on different issues, like setting up my own BW monitoring for VPS, windows licensing, firewalls, CPanel (I have some Linux VPS too), and each time I got prompt response from their very kind support. I really have feeling they have 3 people working just for me.
Later on I bought another server, requested all kinds of stuff from them like transferring IP blocks from one server to another and changing CPU on live server (with 15 minutes of downtime, I don't know how they did that ), and they were prompt and professional every single time.
In the past I had few horror stories, but finally I found dedicated server company which is almost too good to be true.
I really recommend them to everyone, especially if you can get one of theirs special offers, when they basically give you all above mentioned for the price of unmanaged server.
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Jun 11, 2009
I had a quick firewall question because I am a little confused on the subject. When I spoke with Gigenet, they told me that their firewalls are "Dedicated" as opposed to Softlayer's firewalls, which are shared. I spoke with Softlayer concerning this and they gave me the long way around it but it sounded like it was a shared firewall.
My question goes out to past or present customers, does anyone know if this is true and if it is, does it really make that much of a difference?
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Apr 30, 2009
Never ever go for gigenet.com if you want a dedicated server. Here is the story:
I needed a VPN access to their infrastructure and asked to their sales if this is possible with them, because i loved it with softlayer. They said yes. 1 week after i ordered a bargain basement server to see their service quality and so. After i got my server and instructions to login to server and their client portal, i realized that there was no VPN available for me. After a few days of talks with their sales and techs along with a cancelation request, they confirmed to make it available for me.
They opened up a vpn access and a put a nic card on the box. Everything was dealed and was going good. Then i recieved an email from gigenet sales Brandon Hale that they processed my cancelation request and pulled the server offline immidiately (at the begining of the month where i paid for full month) and they cant refund me my money.
Gigenet is an epic fail. Here is a list of reasons:
1) Sales and Techs have lots of communication problems.
2) Sales promise all the things but never make it happen after you order the things.
3) Their infrastructure is very unfriendly. You get like four different passwords for
each interface you get. one for support one for portal one for vpn, etc etc...
4) They cut off the connection immidiately when you place a cancelation. They dont even wait for the remaining days for the month.
my conclusion is, if you really in need of a quality service just go for softlayer.
This post is not a bump up post for Softlayer but SL is the win.
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