Gigenet: First Feedback = MORE THAN BAD

Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.

As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.

A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.

I had to wait TWO days to get a reply, more than short. I emailed him again.

I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.

After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.

I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!

Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.

When you have a real attack please contact us."

What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!

And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?

I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.