Gigenet: Post-migration Review

Oct 17, 2009

It's been close to a month since we've migrated away from our former provider to Gigenet, and after monitoring the activity and health of our new servers, I felt it was time to write a review.

This isn't about bashing our old partners, the data center and our former managed hosting provider. I'm leaving names out of this, and I'll appreciate it if the couple people on WHT who know our old providers keep that info to themselves, because this is not about them; it's about Gigenet.

Tickets/support is about as good a place as any to start. Our old setup had all management running through our managed hosting provider, and tickets were either closed unanswered, or we might wait days to get a response, which was too often less than helpful.

Our setup now includes standard management through Gigenet, and we've contracted Rack911 to handle management of some very specialized services and security requirements we wouldn't expect Gigenet or any other data center-based management team anywhere to handle. That's another (very positive) review for another day.

During the course of migrating (five servers during three weekends), we opened perhaps 10 tickets regarding server config, IPs, provisioning certain services, etc., and the longest we had to wait for any ticket to get answered was 9 minutes. In all but one case, the first response resolved the ticket - the remaining ticket did require more back-and-forth communication, which is to be expected. Even better, instead of hearing about everything that can't be done (something we'd come to expect from our previous provider), they focused on what could be done, and they did it. Things were handled properly and professionally every time.

Best of all, I can actually call my admins or chat with them, sort out issues in minutes instead of days or months.

Hardware Performance
Despite how much happier we are with the response we're getting from our admins, this benefit pales in comparison to the performance increase we've seen since we moved.

We have a single client who accounts for three of the five servers we're hosting right now. Again, I'm leaving names out, because this is not their endorsement of Gigenet - it's our endorsement. The performance boost we've seen since moving has been nothing less than astonishing.

Of those three servers, let's consider the old Web server config:
- Xeon Quad Core, one of the mid-2008 E series
- Public 100MBPS connection

And now the new Web server:
- Core i7 920
- Public 100MBPS connection
- 10k Raptor 147GB x2, RAID1

So, it's a step up. Is it a significant step up? I'll leave that to hardware geeks to debate. But I don't think anyone can argue that the increase in hardware does not match the increase in performance when you look at these numbers:

Old Web Server
Typical Load: 2 - 5
High Traffic Load: Always 15+, often 40+, sometimes reaching 200+ and requiring a restart
Typical Idle: 85%
High Traffic Idle: 0%, and it could stay buried for 15-30 minutes at a time!

New Web Server:
Typical Load: .1 - .3
High Traffic Load: .5 - 1 (I've only seen it go above 1 twice)
Typical Idle: 95-100%
High Traffic Idle: 80-90%

We have even more revealing numbers from when we did some post-migration stress testing. I won't get into details here (I might be doing a more thorough write-up about this in the future), but the general conclusion was that the new server could handle 6x the traffic of the old server and still serve pages faster than the old server did even with all traffic already routed off that server.

I attribute this to three things (caveat: I'm not a hardware expert, and this is my best guess).

1) The hardware is a step up, and that will account for some performance boost.

2) Rack911 optimized this server from day one.

3) The components/build are simply higher quality.

If you happen to know the client who uses these three servers, again, please keep this info to yourself, but try surfing their site now, and you tell me whether it's faster, like maybe 3-4x faster! They've been getting quite a few people complimenting them on their site's performance over the last few weeks. I'd like to take credit for that, but I can't.


So there you have it - another satisfied customer of Gigenet (and Rack911). I hope over time my experience with them continues to be the same quality it is now. We're paying a bit more than we were before (for both hosting and administration), but we're getting so much more for our money!

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WiredTree 1 Year Review (Re-Post)

Mar 24, 2009

I have been a WiredTree customer for about one year and I am very happy with their services. One of the top VPS providers available on the world, WiredTree runs its servers in its own datacenter and it is the real peace in mind company. On January 15th 2008 I've started a VPS 512 in WiredTree using a a WHT promo offer and encountered not only one problem with billing, hardware, software, support!! I'm running 16 monster websites of my selected customers on this VPS under cPanel optimized for VPS release 4-R32603 - WHM 11.24.2 - X 3.9. OS: CENTOS 4.7 i686 on Virtuozzo. I've recently rebooted my VPS by command line (SSH) due a new app install exigence and this task was performed in few seconds without only one problem with cPanel!! The VPS 512 has this spec:

WiredTree Fully Managed VPS512 with Cpanel
* Intel Dual Xeon Clovertown (8 CPU Cores)
* 512MB Guaranteed SLM RAM
* 2048MB Burstable RAM
* 500GB Bandwidth (100Mbps Uplink)
* 50GB RAID-10 Disk Space
* Fully Managed - 24x7 Toll-free Phone + Helpdesk Support
* 24x7 Proactive Monitoring and Service Restoration
* ServerShield Server Hardening
* 4 Dedicated IPs
* cPanel / WHM
* Virtuozzo Power Panel
Nightly Off-Server RAID Backups included

A great point in this VPS 512 is the number os disk inodes allowed for its 50GB disk space: 10,485,760 (in generally default VZPP disk inodes for 50GB are only 600,000). Disk inodes number it is a very important item in VPS spec because with much disk inodes you can host much directories and subdirectories; if the inodes number is little you will fill an entire virtual HDD (your VPS) quickly if you are hosting websites with a long files tree.

I did my order using the verified corporate PayPal account of @Macarlo Networks, Inc. and in few hours I received a phone call from WiredTree and then, few minutes after this, the welcome e-mail with my login. WiredTree is not a reseller and control it's own NOC in Chicago, Illinois, a best point for all bandwidth requests from U.S. and other countries.

My rating after one year with WiredTree:

Uptime: 10/10
Management: 10/10
Support: 10/10
Price: 10/10
Billing: 10/10

Domain for verification:

For evaluate the WiredTree's VPS 512 for this review I hosted there the above referred 16 websites, all setup in few minutes by cPanel version 11.15 with Fantastico De Luxe and more...Using a tarball downloaded also in few minutes from our external backup server, in Nedw York (BQBackup) I put all 16 websites data in my VPS 512, registered in my partner Dotster, Inc. the new name servers for and after the propagate proccess I started all websites just fine and in high speed, including for same extra-heawy webpages we have just for evaluations on VPSs and physical dedis.

Then I started the WHT Unixbech test on January 2009 and see the output below: ....

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Gigenet Review

Jan 6, 2009

I've never written a review before neither have i really remained active on these forums, but i'd like to give you my small updated review of Gigenet if it would help.

I can honestly say i've only been with these for a week at the most thus going to give a monthly update on my hosting experience with Gigenet. If you don't fancy reading through this whole post then let me make it quick for you, i've purchased a dedicated server from them and they're fantastic - i would highly recommend them to anyone. But if you fancy reading through my so called detailed review then feel free to read on.

The Setup


I ordered at about 10pm GMT (what time this is in the US i do not know) but i woke up the following morning with all the details i needed to start working on the dedicated server. The time was 23:23:51 when i receieved details for the server so the setup was a little under 1 hour and a half. I'll let you discuss the setup time, but i thought it was fantastic.
The Support


I'm very new to the web hosting industry (i've had experience with resellers before) so i've required a lot of help from their sales and support - which i can happily say has been the best experience i've had from a company such as theirselves before. They've been able to reply to all my support tickets within 5 minutes and i've started about 5 different tickets on numerous occasions requiring help, they gave a prompt reply with everything i needed to know.

The Staff


Brilliant support staff and very helpful, just what you'd want to pay for. The staff make sure you're happy with the support they have given you, fantastic support usually very detailed helpful responses. Just like to say a personal thanks to each staff member for being polite and helpful with all my requests. Not forgetting the sales staff either, Brandon Hale - very helpful guy, i'm sure the others are as well.
The Pricing


I'm assuming it's not the lowest pricing in the world, it's always possible to find better deals elsewhere but i would seriously pay more for the service Gigenet has to offer, it's well worth it. If the service they have provided so far is going to continue which i'm sure it will, then i'm going to be using these guys for years to come.
The Uptime


It's just what you'd expect for a weeks of hosting really, 100%. But the service they run is definately professional so i can't see any problems persisting, but i'll update you all with this information as time passes. I've not met any other problems as of yet either, but again i'll update you on my progress.

Again, i can't emphasise enough how happy i am to be a customer of Gignet's and i'm going to be a customer for a while to come. I hope this small review has been of any help to anyone currently researching Gigenet. I also really apreciate the fantastic service Gigenet has currently provided, so i thought i'd show some apreciation and post a review for them.

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Gigenet - Quick Initial Review

Dec 1, 2008

I another thread recently I done a 5 year review for another provider hover circumstance changed and I took on a couple of Gigenet servers ( relatively high end)

Sales were extremely efficient working with me to achieve what I needed at a price I was comfortable with, replies were fast and concise so I ended up with 2 new machines and backup service.

Normally I don't need a lot of support and for the first few weeks nothing bar rDNS set ups - However I ran into some serious post migration issues over the past few days that had me stumped, support has been some of the best I have ever received both in speed and efficiency -

Anyway I sincerely hope I will be coming back to this thread in 5 years time to update it.

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1Month Review About Gigenet - Happy To Be Here Client

Dec 28, 2008

when i odered the server i got the server in 4hrs-from this point iam very happy
support-is very good there reply are less than 5min,i must say special thanks to Alex Roman,Nicole Smith,Chris Manfre and Omar Ali they helped me in short out all my issues
uptime and network-there network is very good,i dont have faced any downtime in my 30days time

billing-still now no issue in billing part
Overall iam a happy client of gigenet

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Best Host "GIGENET" Review

Apr 23, 2009

it nearly 7months with them

so i have correct time make review on them!

there support has been perfect there is nothing i can able to make wrong comments on them

my months has been closed(there no wrong or lack in support to tell)

there server had and hardwar is superb

but the main is uptime,i need to have good uptime to have my server perfect,being with 7month i dont had any downtime till yet,so single sec of outage.

this main thing to have server with them for 7months

there sales so friedly,my special thanks to brandon how helped me in lot of sales quetion,he very very helpfull to me

also i should thank ameen for running nice hosting with good staffs

i recommand gigenet for all "who need 100% uptime"

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Sep 14, 2006

I am running on a VPS system, and I have some auction software and I run Vbulletin as well..

When someone trys to do a Private MEssage via Vbulletin using anything with the @ in it.. Like an e-mail address. And hit submit, it says " /private.php access is denied.

But it also does it when I post news in the auction site. Which leads me to believe their is something screwed up with one of the server settings.. But I dont know what?

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Another Vaguhost Post

Feb 4, 2008

Well i started off with them in december. here is my review

- Waited a week after payment for service. ticket replys "will be up tonight" or "working on it now" now came a week later.

- then when it did come online cpanel/whm licence was invalid, resulting in 4 more days of "will be fixed today" replys to my tickets

- finaly server up and whm working, fantastico licenc invalid, here foes another 5 days

- same time as fantastico: whmcs licence invalid guess how long? (had to threaten to cancel to get it)

Dispite all this when i finally got online they promised a free month for the issues, server ran great for about a week and i was happy at this point.

then ran into several small issues, ftp shutting down, site downtime, not being able to edit files and folders, nothing major just little things, but lots of them.

cron issues, RV took a week to get installed. wrong amount of ips that to this day was never corrected.

support tickets started to disapear, and respond times grew massivly, bandwidth exceeded pages sprung up daily and randomly on all mycustomers pages, and mail to this day has never worked properly.

then i get invoiced in the middle of jan for another 3 months. not only did i not have my time i paid for but didnt get the free month for the issues, at this point they try to upsell me to pay the full year at discounted price and my issues still are not fixed.

At this point im through with this, i havent spent 3+ years building the customers i have to loose 3 in 1 week due to there serice. After seeing other simmilar posts here and how they reject refunds, I was promised in both msn chat and there own ticket system they DO offer a money back guarantee and have 7 screen shots of different convos with it being guaranteed. PayPal will not interfere as its a service therefor if i do not recieve 2 of the 3 month i have paied fore i am doing a credit care charge back.

Jeff has lied far too often. We have even checked into his "Llc" which he is most definetly not. and this is illegal.

Jeff when you read this no BS responces not "we dont refund" this is not a choice for you, it is an understanding on my part that you keep one of the three months payment or i will do a 100% credit card chargeback which will result in your paypal deducting it and charging you $15 for the process. refund 2 months, and i want it this week, not next month. Dont bother deleting my tickets and email/msn convos i have everything screenshoted. your a crook, and a fraud. I cant believed that in between all this the 1 or so week it did somewhat work i actually posted positive reviews and supported/defended your business.

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May 26, 2007

We were able to get the score up to 62/70. Will need the server management company's advice and help to try and get rid of more of the red warnings.

What is your score and which red warnings do you have left? Post them please.

Score: 62/70.

Will ask server management company about these red warnings:
A1. /dev/shm isn't mounted with the noexec,nosuid options (currently: none). You should consider adding a mountpoint into /etc/fstab for /dev/shm with those options
A2. You should install the mod_evasive apache module from source to help prevent DOS attacks against apache. Note that this module breaks FrontPage functionality
A3. You should modify /usr/local/lib/php.ini and set:
enable_dl = off
This prevents users from loading php modules that affect everyone on the server. Note that if use dynamic libraries, such as ioncube, you will have to load them directly in php.ini
A4. On most servers anacron isn't needed and should be stopped:
service anacron stop
chkconfig anacron off
chkconfig --del anacron

Probably going to leave these red warnings for now:
B1. For ultimate SSH security, you might want to consider disabling PasswordAuthentication and only allow access using PubkeyAuthentication. For more information read this article and this article
B2. You should modify /usr/local/lib/php.ini and disable commonly abused php functions, e.g.:
disable_functions = show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open
Some client web scripts may break with some of these functions disabled, so you may have to remove them from this list
B3. To reduce the risk of hackers accessing all sites on the server from a compromised PHP web script, you should enable phpsuexec when you build apache/php. Note that there are sideeffects when enabling phpsuexec on a server and you should be aware of these before enabling it
B4. You have package updating disabled, this can pose a security risk as OS vendor and cPanel security updates may not be applied in a timely manner WHM > Update Config >cPanel Package Updates > Automatic

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May 9, 2007

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After months of reading about internet security, SSL, XSS, mod_security docs etc. etc.

I've managed to get the 'add' page working by escaping the $_POST stuff and making things in general less dynamic in order to make the SQL statements less open to attack and avoid getting the error again.

Now I'm back to the 'edit' page and I seem to have escaped everything and basically built it in exactly the same way as the add.php page, except using different SQL and a little SQL beforehand to drag out the database entry, and I'm still getting error 500.

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Dec 30, 2008

This is a 2 months update for hosting and i must say i was wrong when i said they are a gold hosting, because they are more than a gold hosting. I am sorry serverboost because i said that, they are your only friends in the time of need. When everything goes wrong in your website this the adress you need to remember and this only. So i thought to myself wait this is not gold. this is more than that. This is friendship and it worth more than gold. I feel like i am home , its your new family and this is worth mre than gold pireod. Experience 10/10 Bandwith 10/10 Availbility 10/10 Support 10/10 They use a datacenter in Netherlands on We-Dare network.

and remember if you think there prices is a little high just contact them in the chat and i am sure you will never go out.
my website is [url]

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Apr 30, 2009

I signed up for a basic dedicated server ( from Gigenet back in September. It's now almost May, and I've got one simple thing to say about Gigenet - they are incredible.

I had a small issue when first getting the server, where I was supposed to have VPN/KVMoIP access and didn't have it, but a quick phone call to their support team, and a couple of hours later, I had the server setup with VPN and KVMoIP. Aside from that, as well as a few tickets regarding IP/PTR requests, I haven't had to use the support very much, but when I do contact support, replies come typically within 5-10 minutes, sometimes even less.

The network is incredible, definitely the best network in the Midwest, maybe even the US. It's never down, and latency is always low to my location in suburban Chicago, on both DSL and Cable. If there are any issues, their team are always willing to solve the issue.

The server's an Intel Core2Duo E7200, with 2GB of RAM, and a 250GB Hard Drive. The hardware is top notch, and I haven't had any issues with it. The server also has KVMoIP/IPMI, which is accessible through the control panel, as well as through VPN.

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Aug 18, 2008

as our business is expanding so no we are planning to have 1 More server now and i found

so just wanted to know anyone here using them?

are they high quality provider?

how is their support and services?

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Jan 17, 2007

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Anytime some creates a new thread or sends a new pm, it will ask them to download the .php page after submitting the POST. I am wondering if anyone else has had this problem and what can I do to resolve it?

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Jan 1, 2009

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Jun 10, 2009

i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?

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Jan 8, 2009

We have servers in many DC's FDC, Singlehop, DedicatedNOW, ThePlanet, but no one set up our servers faster than Gigenet. I placed the order and 2 hours later I get my server login details and all the plugins I needed were also installed. I also read on their website that 95% of the servers get deployed within 2 hours which is great! I have contacted support 2 times and they replied quickly and they did exactly what I asked for. So far so good and will update everyone in a couple of months on how everything goes.

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is gigenet reliable?

i've seen many great review about Gigenet but why can't they reply my sales inquiry?

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Gigenet: First Feedback = MORE THAN BAD

Oct 18, 2008

Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.

As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.

A first chat with Derek at was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.

I had to wait TWO days to get a reply, more than short. I emailed him again.

I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.

After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.

I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!

Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.

When you have a real attack please contact us."

What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!

And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?

I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "" will probably be without result.

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