Gigenet - 17 Hours 50 Minutes Of Unexplainable Downtime
Jun 5, 2009
My entire experience with Gigenet has been very bad. I will post a 30 day review once I have completed my first and only billing cycle with them. This topic will be solely focused on the way Gigenet handled my server being down for 17 hours and 50 minutes. I have paid Gigenet for 30 days of service, one billing cycle. My account is set to be terminated on the 7th of June.
I pay Gigenet to actively monitor my server. These services are called "NOC Response from Monitoring" and "Host Ping (ICMP) and TCP Service Monitoring". The extra "service" cost $10/mo.
I realized that my server was down after 7 hours of downtime. I sent in a "critical" support ticket at about 3 AM.
Here is a timeline of my support ticket with Gigenet
Quote:
Originally Posted by ME - 05 Jun 2009 03:11 AM
My Server is down. Any reason for the down time?
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:24 AM
Can I at least get a confirmation that this issue is being worked? It's 3:32 AM...I have to work tomorrow morning and would prefer to get some sleep.
Thanks...
* Note: I am not exactly clear why the time stamp and the time mentioned by me in the ticket don't line up.
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:24 AM
I'm looking into your issue now, all updates will be posted here.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:29 AM
I have server monitoring. Can you also explain to me how SEVEN HOURS of down time was over looked by your "server monitoring"?
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:37 AM
This server has been marked for cancellation.
I see that the date set was for June 7th and today is the 5th, I will need to speak to a Billing representative before I can re-enable this device. The Billing Department will not be in until 10am, I will leave this ticket open and I will speak to them first chance I get.
* Note my server is still down at this point.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:44 AM
Yes, because canceling my service two days earlier makes a lot of sense. I paid Gigenet for 30 days, I should get all 30 days. Maybe I'm misunderstanding something?
Please respond so I can get to bed...
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:55 AM
I understand your concern, but your server port was administratively shutdown and I was able to find the cancellation ticket. I need to speak with someone from Billing concerning this issue. This looks to be a mistake on our end, but I don't have all the details in front of me. I will attempt to contact my manager and get this straightened out. All further updates will be posted here.
It was nearly 4:00 AM at this point. I had to be at work by 6:30 AM. My server was still down, so I went to bed.
The next day I received this response:
Quote:
Originally Posted by Gigenet Posted On: 05 Jun 2009 01:43 PM
Hello,
Your server should be back online until the 7th. We're very sorry for the inconvenience. I've confirmed the server's availability via ping from my workstation. Please let us know if you have problems accessing it and we'll take another look.
At this point in time my server was restored. The total downtime was 17 hours and 50 minutes. I monitor my server with a third-party service called "HyperSpin".
Seeking an answer to explain nearly 18 hours of downtime; I sent this response.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 04:14 PM
What is the reason for the downtime? Is 17 hours and 50 minutes of unexplainable downtime something that I should expect from Gigenet?
Quote:
Originally Posted by Gigenet -Posted On: 05 Jun 2009 04:22 PM
Hello,
Unfortunately I' not exactly sure what happened. I think the server may have been prematurely canceled, but I'm not totally certain. The server should be back up and I've put in the necessary ticket to make sure it stays on until the 7th, as you requested. We're very sorry for this inconvenience.
So, the best I can get out of Gigenet is that my server may have been shutdown prematurely. I don't understand why Gigenet can not fully explain nearly 18 hours of downtime. No one seems to know exactly what happened...
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May 3, 2008
like to clarify this is not a post to bash liquidweb.
I have been a loyal customer of LW for the past 2 years (almost)
My websites have been down since Thursday 3:00 a.m due to "DDos Attack"
on Friday night, the network engineer told me the "DDos Attack" has stopped and problem should have been resolved. However, no websites were accessible.
On Saturday, I ensure you I have made many phone calls to Liquidweb dedicated server support and try to resolve this issue. (Never once did I raise my voice and they were being very polite.)
I believe the server admins that were helping was at the end of their shifts and every time I try to make a phone call to the person that was assisting me to get an update, liquidweb would tell me that he has gone home. Every time the server admin finishes his shift, the support ticket is not assigned to anyone else that is working until I make a phone call to them stating my problem.
I own quite a few large sites that generate over 3 millions hits per day and every hour of downtime means I will be losing valuable clients and revenue. That is why I am extremely frustrated with the 63 hours downtime as it seems like the results of working hard for the past 2 years is slipping away from me as the clock keeps ticking.
I am sorry, I am just trying to share this with fellow webmasters as I really need a place to express my feeling. (None of my friends will understand online business.)
Again, I am not bashing liquidweb...I must have really bad luck myself.
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Jun 26, 2008
Is Nick Laws here? Someone knows where to call him or managemybox.com?
I have 3 servers with them. One of them is down for almost 16 hours now, and it has been 4 hours without notice. Tech replied saying is a harddrive crash and they will replace it, I have lost a lot of dollars because all important clients on this server are running out.
Now, can someone help me contact Nick? I sent him a message a minutes ago, but his techs are nto replying and one of my clients is really in a bad mood saying he will take legal actions against me.
Anyone can say a word? This is really bad and I dont get even a reply, just a word last night saying a few hours.
This is the ticket:
Dear Felipe,
ssh down too, will have a tech reboot and clear firewall, will take about 15 minutes
Thank you for choosing ManageMyServices, we appreciate your business!
Administrator: managedservices
Ticket Department: Sysadmin
Ticket Category: ALL
Assigned Administrator: ALL
Importance: Urgent
Company Area: ManageMyBox-Dedicated
Ticket Status: closed
Reply By felweb - 26-06-2008 01:57
Any news from your end on this ticket, or at least on the other 2?
This is taking way too long and it is affecting this a lot ....
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Aug 26, 2007
I've got two websites on my server.
As soon as I turn on site #2, apache starts eating up the ram.
After 30 minutes server goes into swap, and the sleeping processes starts increasing.
Reason why I know it's apache, is if I stop apache, the amount of free ram immediately starts increasing.
Is this a misconfiguration of Apache?
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Jul 28, 2007
Code:
[Sat Jul 28 21:40:09 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:45:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:45:18 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Digest: generating secret for digest authentication ...
[Sat Jul 28 21:45:19 2007] [notice] Digest: done
[Sat Jul 28 21:45:19 2007] [notice] LDAP: Built with OpenLDAP LDAP SDK
[Sat Jul 28 21:45:19 2007] [notice] LDAP: SSL support unavailable
[Sat Jul 28 21:45:19 2007] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:50:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:50:08 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
........
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May 26, 2007
This just started a few hours ago. This is in my inbox:
06:54:01 PM cpanel@server.mydomain mysql on server.mydomain failed
06:45:11 PM cpanel@server.mydomain mysql on server.mydomain failed
06:36:25 PM cpanel@server.mydomain mysql on server.mydomain failed
06:27:34 PM cpanel@server.mydomain mysql on server.mydomain failed
06:18:46 PM cpanel@server.mydomain mysql on server.mydomain failed
06:09:57 PM cpanel@server.mydomain mysql on server.mydomain failed
06:01:05 PM cpanel@server.mydomain mysql on server.mydomain failed
05:51:46 PM cpanel@server.mydomain mysql on server.mydomain failed
05:42:58 PM cpanel@server.mydomain mysql on server.mydomain failed
05:34:08 PM cpanel@server.mydomain mysql on server.mydomain failed
05:25:19 PM cpanel@server.mydomain mysql on server.mydomain failed
05:16:31 PM cpanel@server.mydomain mysql on server.mydomain failed
05:07:43 PM cpanel@server.mydomain mysql on server.mydomain failed
04:58:53 PM cpanel@server.mydomain mysql on server.mydomain failed
04:50:05 PM cpanel@server.mydomain mysql on server.mydomain failed
04:41:09 PM cpanel@server.mydomain mysql on server.mydomain failed
04:32:15 PM cpanel@server.mydomain mysql on server.mydomain failed
04:23:28 PM cpanel@server.mydomain mysql on server.mydomain failed
04:14:36 PM cpanel@server.mydomain mysql on server.mydomain failed
04:05:48 PM cpanel@server.mydomain mysql on server.mydomain failed
03:56:57 PM cpanel@server.mydomain mysql on server.mydomain failed
03:48:09 PM cpanel@server.mydomain mysql on server.mydomain failed
And they're still arriving to my inbox. When you look at the time stamps, it's failing every 9 minutes. I looked in the crontab and there is nothing running every 9 minutes. Not even close. But there's something happening every 9 minutes. Where do I look?
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May 2, 2009
Even though I have set notification_interval from 120 to 120m. It might take the changed interval_limit from nagios.cfg.
I am receiving far too many e-mails and text messages in case of downtime at the moment. We're testing our monitoring servers at the moment, but we don't need a new notification every 25 minutes...
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Jul 16, 2007
I recently signed up (just yesterday) with this company on the grounds of pricing and reviews. I especially noted the fact that they respond "in minutes" well. I have opened 2 tickets thusfar:
first:
Created On: 15 Jul 2007 04:54 PM Last Update: 15 Jul 2007 06:06 PM
second:
reated On: 16 Jul 2007 02:25 AM
I am new to the VPS hosting game. Are support times generally longer than with shared hosting? Or am I just encountering some bad luck? To me, you should want to be impressing newly registered customers. Especially concerning support and when the client has stated VPS is new to him.
I am currently on this plan:
Managed
cPanel - Platinum
450GB 512MB 1.5GB 30GB 2 IPs cPanel: $44.95
Any others out there with quick support times (livechat?) and a comparable package/price? (price is important)
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Dec 27, 2007
Our new server crashes about every 30',causing high high load(80!)
After mysql restart,everything its ok.
System:
Dual Core @ 3Ghz
1GB Ram
Sata Drives
Centos 5
---
My.Cnf config:
--
Code:
[mysqld]
socket = /var/lib/mysql/mysql.sock
safe-show-database
old-password=1
max_connections=500
interactive_timeout=100
wait_timeout=30
connect_timeout=30
thread_cache_size=8
key_buffer=32M
join_buffer=8M
max_allowed_packet=32M
table_cache=1024
sort_buffer=32M
record_buffer=8M
thread_cache_size=128
max_user_connections=30
thread_concurrency=4
myisam_sort_buffer_size=64M
query_cache_limit=2M
query_cache_size=32M
query_cache_type=1
old-passwords = 1
[safe_mysqld]
err-log=/var/log/mysqld.log
open_files_limit=8192
[mysqldump]
quick
max_allowed_packet=32M
[mysql]
no-auto-rehash
# Remove the next comment character if you are not familiar with SQL
#safe-updates
[isamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_bufer=16M
[myisamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_buffer=16M
[mysqlhotcopy]
interactive-timeout
----
Top Process,showing in whm and status2k:
--
/usr/sbin/mysqld --basedir=/ --datadir=/var/lib/mysql --user=mysql --pid-file=/var/lib/mysql/server3.zaxihosting.com.pid --skip-external-locking --socket=/var/lib/mysql/mysql.sock
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Mar 3, 2007
How long is a reboot issued through DirectAdmin supposed to take?
My server specs:
CPU: Celeron D 2.66 Ghz
RAM: 512 MB
HD: 80 GB IDE. Swap: 2 GB
OS: CentOS 4.4
Control Panel: DirectAdmin newest version
It has already taken over 21 minutes and the server is still not up or at least not able to serve any pages or anything.
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Jul 15, 2006
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.
Dear Bluehost Customer,
This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.
For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.
The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.
Thanks for you patience,
Matt Heaton / President Bluehost.com
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Sep 16, 2008
Do you trust in 10 minutes response time guarantee?
Sharkspace.com guarantee that for their clients.
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Jul 31, 2008
How do I get a cron job to run every
1 hour 10 mintues, so basicly 10 mins past the hour
Also
1 hour 15 mintues, so basicly 15 mins past the hour
Is it ?
10 * * * * and 15 * * * *
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Apr 30, 2009
I signed up for a basic dedicated server (carbon.aeflexmedia.com/69.65.42.26) from Gigenet back in September. It's now almost May, and I've got one simple thing to say about Gigenet - they are incredible.
I had a small issue when first getting the server, where I was supposed to have VPN/KVMoIP access and didn't have it, but a quick phone call to their support team, and a couple of hours later, I had the server setup with VPN and KVMoIP. Aside from that, as well as a few tickets regarding IP/PTR requests, I haven't had to use the support very much, but when I do contact support, replies come typically within 5-10 minutes, sometimes even less.
The network is incredible, definitely the best network in the Midwest, maybe even the US. It's never down, and latency is always low to my location in suburban Chicago, on both DSL and Cable. If there are any issues, their team are always willing to solve the issue.
The server's an Intel Core2Duo E7200, with 2GB of RAM, and a 250GB Hard Drive. The hardware is top notch, and I haven't had any issues with it. The server also has KVMoIP/IPMI, which is accessible through the control panel, as well as through VPN.
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Aug 18, 2008
as our business is expanding so no we are planning to have 1 More server now and i found gigenet.com
so just wanted to know anyone here using them?
are they high quality provider?
how is their support and services?
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May 4, 2007
We've had a VPS for just over a month now. I am not going to mention the host by name (yet) but they advertise here and other people here reported liking them.
Sadly it's not my experience and I regret my purchase.
Every morning for the past few weeks, we get load spikes every 30 minutes that make our site unusable for a minute (on our VPS, any load over 1.0 is sluggish, over 2.0 is virtually unusable, over 3 is unresponsive)
Here's a series of days as an example:
[url]
The worst part about this is the host insists 1. either it's not happening or 2. they can't find it
I know it's happening because when I try to load a page on the half-hour, it takes over 13 seconds (less than 1 second normally). And it's fairly obvious it's someone doing a cron job with some nasty downloading, uploading, or maybe a massive mysql update.
Someone tell me what to tell them because this is driving me out of my mind. The load is NOT being caused by ourselves, I've made sure all our cron jobs don't happen on the exact half hour and we get lots of traffic later in the day without loads.
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Nov 22, 2007
Recently we have launched our new cpanel server, We have some problems on that.
When we restart httpd, all things will be good before 15 min, but after that, speed goes down to 1/10 and after some hours that will get as low as nobody can view pages on the server.
We are using cPanel latest release and CSF on CentOS4.5.
Apache 1.3.7 and PHP4.4.7 is running on the server with Zend.
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Jan 1, 2009
what's your opinon for gigenet.com ?
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Jan 6, 2009
I've never written a review before neither have i really remained active on these forums, but i'd like to give you my small updated review of Gigenet if it would help.
I can honestly say i've only been with these for a week at the most thus going to give a monthly update on my hosting experience with Gigenet. If you don't fancy reading through this whole post then let me make it quick for you, i've purchased a dedicated server from them and they're fantastic - i would highly recommend them to anyone. But if you fancy reading through my so called detailed review then feel free to read on.
The Setup
-----------
I ordered at about 10pm GMT (what time this is in the US i do not know) but i woke up the following morning with all the details i needed to start working on the dedicated server. The time was 23:23:51 when i receieved details for the server so the setup was a little under 1 hour and a half. I'll let you discuss the setup time, but i thought it was fantastic.
The Support
-----------
I'm very new to the web hosting industry (i've had experience with resellers before) so i've required a lot of help from their sales and support - which i can happily say has been the best experience i've had from a company such as theirselves before. They've been able to reply to all my support tickets within 5 minutes and i've started about 5 different tickets on numerous occasions requiring help, they gave a prompt reply with everything i needed to know.
The Staff
------------
Brilliant support staff and very helpful, just what you'd want to pay for. The staff make sure you're happy with the support they have given you, fantastic support usually very detailed helpful responses. Just like to say a personal thanks to each staff member for being polite and helpful with all my requests. Not forgetting the sales staff either, Brandon Hale - very helpful guy, i'm sure the others are as well.
The Pricing
-------------
I'm assuming it's not the lowest pricing in the world, it's always possible to find better deals elsewhere but i would seriously pay more for the service Gigenet has to offer, it's well worth it. If the service they have provided so far is going to continue which i'm sure it will, then i'm going to be using these guys for years to come.
The Uptime
-------------
It's just what you'd expect for a weeks of hosting really, 100%. But the service they run is definately professional so i can't see any problems persisting, but i'll update you all with this information as time passes. I've not met any other problems as of yet either, but again i'll update you on my progress.
Again, i can't emphasise enough how happy i am to be a customer of Gignet's and i'm going to be a customer for a while to come. I hope this small review has been of any help to anyone currently researching Gigenet. I also really apreciate the fantastic service Gigenet has currently provided, so i thought i'd show some apreciation and post a review for them.
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Jun 10, 2009
i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?
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Jan 8, 2009
We have servers in many DC's FDC, Singlehop, DedicatedNOW, ThePlanet, but no one set up our servers faster than Gigenet. I placed the order and 2 hours later I get my server login details and all the plugins I needed were also installed. I also read on their website that 95% of the servers get deployed within 2 hours which is great! I have contacted support 2 times and they replied quickly and they did exactly what I asked for. So far so good and will update everyone in a couple of months on how everything goes.
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Aug 5, 2009
i've been trying to contact Gigenet Sales for over 24hours via email and live chat, but no reply from both email & live chat.
is gigenet reliable?
i've seen many great review about Gigenet but why can't they reply my sales inquiry?
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May 30, 2009
if someone who has used both the providers could help me decide between the two.
I need an unmanaged server and location for both is fine for me.
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Oct 18, 2008
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.
As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.
A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.
I had to wait TWO days to get a reply, more than short. I emailed him again.
I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.
After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.
I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!
Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.
When you have a real attack please contact us."
What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!
And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?
I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
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Nov 1, 2008
how TB10 is VS Gigenet? I have Gigenet as my host and for DDOS protection. Due to the sluggish times, I've been hit hard on my primary income earning sites. Since I am paying Gigenet for both hosting and DDOS protection, my costs have gone up quite a bit. I was thinking of moving my two servers over to TB10. It would considerably save me a nice some of money. I only have one question. Is TB10's service (hosting and DDOS protection) as good as Gigenet?
Its mainly a pricing issue. I'd cut around 1500 a month in hosting costs.
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Dec 4, 2008
Does anyone know of a reseller (as gigenet doesn't sell them directly AFAIK) of VPSs at the gigenet datacenter?
I need a new VPS for a new project and I'm looking at one located in the midwest and Chicago seems a perfect location. My project isn't big enough to require a dedi, but I was hoping to find a vps company who has nodes at gigenet.
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Nov 7, 2008
Both are great companies which causes me to have a hard time deciding which to choose..10TB
-Resold servers from SoftLayer, which is a plus
-SoftLayer offers small to mid range DDoS protection if I am not wrong
-Cost efficient
-Reputable
-And many more..Gigenet
-Cost efficient
-Owns their own datacenter
-Offers a wide range of products and add-ons for a low cost/minimum cost
-Solid SLA
-Reputable
-And many more..
I am also considering going for both, but I still need one of them for a start..
Personally I like 10TB more, for no particular reason, just liking it, but I can't resist what Gigenet offers too.. I wish to go for both too..
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Sep 30, 2008
I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ).
I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports.
For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong.
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The things that makes me worried about choopa are:
* 12 Months contract
* "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics.
* Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it.
The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet.
Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?
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