Reliablesite - No Support And Server Down
Feb 16, 2009
I am using a shopping cart using php and mysql which was setup long back on my account with Reliablesite.net. Now, it is suddenly down mentioning database not found. I have submitted a ticket 9 hours back but not heard anything. The support as always is non-existent and is only available from 9-5 mon-fri. I am very much frustrated as there is no other means of contacting them. No phone number and no one is there to attend the tickets. Can someone help me how to contact them as I cannot afford to keep website down till they open their offices tomorrow morning.
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Apr 22, 2008
This thread is mostly for me to keep track of how things go with this host and hopefully to benefit any others that might be thinking of hosting with them in the future.
I'm going to try and keep my interactions with this host updated here over time.
04/22/08
Posted a pre-sales question in their forum, answer received 58 minutes later. (Good sign, but presales/sales generally have fast response times)
3:30pm
Decided to give them a shot, ordered the following package (some upgrades from the default package).
Hosted Domains: Unlimited $0.00
Disk Space (Upgradable): 3,000 MB $0.00
Bandwidth (Upgradable): 30,000 MB $0.00
Microsoft SQL Server 2005 Databases (Upgradable): 3 Databases $1.75
MySQL 5 Databases (Upgradable): 5 Databases $2.00
ASP.NET: ASP.NET v1.1, v2.0, v3.0, v3.5 + ASP.NET AJAX $0.00
ASP Classic: ASP Classic Version 3.0 $0.00
PHP: PHP Version 5.2.X $0.00
Sub-Domains (Upgradable): 10 Sub Domains $0.90
Domain Aliases / Pointers (Upgradable): 1 Domain Alias $0.00
E-mail Inboxes/Addresses with POP3 + IMAP4 Support (Upgradable): 5 E-mail Addresses + 5 Free E-mail Aliases $0.00
Mailing Lists (Upgradable): 1 Mailing List $0.00
Mailing List Size (Upgradable): 10 Contacts $0.00
FTP Accounts : Unlimited FTP Accounts $0.00
Statistics: Unlimited Domains Site Statistics using SmarterStats $0.00
Virtual/Application Directories: Unlimited Virtual Directories $0.00
Secure/Password Protected Folders: Unlimited Secure Folders $0.00
Dedicated Application Pool/Process: Yes, For Each Hosted Domain $0.00
Web Data Manager for MS SQL Server 2005: Yes, Includes Backup and Restore Tools $0.00
Remote Connections Enabled for SQL Server: Yes, Using SQL Server Management Studio 2005 $0.00
PhpMyAdmin for MySQL 5: Yes, Includes Backup and Restore Tools $0.00
Additional Components: ASPUpload, ASPJPEG, and ASPE-mail $0.00
Webmail System: Latest Version of SmarterMail $0.00
Automatic Customer Billing: Yes, With Multiple Payment Gateways $0.00
Confirmation page says my site will be setup within 24 hours. Not promising as far as auto provisioning goes.
3:35pm
Checked my email for order confirmation. I'm happy to see my site has already been provisioned! The email states that it might take longer (up to the previously mentioned 24 hours) for some of the upgraded items to take affect, I'm ok with this.
The email also contains all of the information I need to get things going, IPs, URLs, etc.
I'll update again later with any new information.
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Jul 9, 2008
I was a ReliableSite customer for over an year. Infact, due to their decent service initially, I moved some of my client websites (database-driven apps) to their servers. But in the past 2 months, their quality of service has degraded to a level where I've totally lost faith on their service, and finally moved to another host.
Lately, they keep having issues with their server or their network or something else. A 24 hour downtime earlier this week, and no prior notification (atleast I didn't receive any email). Their support forums were down as well. And then when the server went up, I was shocked to notice that the database server had changed, that too without any prior notification. All my websites stopped working, and these website cater to our paid customers, which meant a loss of goodwill and revenue for us.
Even after all this, none of the ReliableSite staff has offered a public apology to their customers for the pathetic service they offer now. I have realized that ReliableSite takes hosting as a 'play business'. They seem to think that their customers will bear any bulls**t. Well, they are so wrong.
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May 9, 2008
Is able here able to send email through reliablesite.net's SMTP?
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Jun 30, 2008
My website -- www.beywiki.com -- has been hosted with reliablesite.net since its opening in October. Originally, things started okay. Bumpy, but okay. There were little glitches and hitches, some related to RS themselves and some with my website. However, the RS staff were always very accommodating and I greatly appreciated that.
However, there have been catastrophic downtimes with them. There has never been a month where there wasn't a significant amount of downtime. I was given three months free as a result of a large amount of downtime, but that's run out and the issues are still persisting ... already in the past week was almost 24 hours downtime.
The support is not as present as it was when I started with them, they are almost never on AIM or MSN anymore and there are times where I don't receive a response to my tickets for many hours.
One look at their forums -- forum.reliablesite.net -- shows that there are many dissatisfied customers right now. They have been deleting messages that have been deemed to critical, often without any warning.
RS.net does not seem to feel the need to contact users about scheduled downtime or about downtimes that may be occurring; in my entire time with them, despite a large amount of downtime, I only ever recieved an e-mail about it once.
That being said, regrettably I think I have no choice but to look for another host. If anyone reading this has any suggestions, I am looking for about $5 a month for roughly 1GB of space and 10GB of bandwidth.
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Jun 29, 2008
my website hosted at reliablesite.net is down!
and I can't access [url]
reliablesite staff please advise when we will get our websites back.
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Aug 6, 2008
Just wanted to put a little warning out there for people thinking about ReliableSite.net for hosting. I am a web host and designer/developer and I was looking for Windows hosting for one of my clients (I only do Linux) to host a shopping cart called ProductCart on and after searching in here I found ReliableSite.net. I researched them, they seemed to have a good rep, their prices were great and they said they had ASPImage and ASPUpload installed (which we needed specificlly for ProductCart, I was even offered the most current invoice or something to prove they had it). I talked with the sales guy (Radic) a few times before I had my client order services and a few time after.
Once we started having some problems with things not working correclty it was VERY hard to get ahold of Radic and support tickets were taking longer and longer to be answered.
I really don't remember to many of the eariler problems, they were not a big deal, but we hit a major road block when the feature in ProductCart wouldn't work (the image upload and resize feature that is dependent on ASPImage and ASPUpload being installed).
I finally determined that it was becuase the ASPImage and ASPUpload were not liscened correctly (even though they stated it was before we purchased services). I emailed support they took their time getting back to me, then told me it was setup correctly and it must be something with the program we were using.
After contacting support for ProductCart I found a little tester script they provide to test for what version of ASPImage and ASPUpload are installed. That failed and gave an error number. I forwarded this onto support, they responded and said they would look in to it. I was then told that they had found the problem and it was a billing or provision issue. A few days later I still have not gotten an update nor are the componets working.
I am emailing and emailing them and they are ignoring me. I finally get a response and they say they are working on an emergency server restore and everyone is busy with that, we will have to wait, they say they will have it fixed by the next day at 7pm EST. I wait until after that time period, see nothing has happened, I email them a few hours later I get a response that says they still have hundreds of clients down and cannot do it.
By this time it has been close to a week and no action has been taken. We decided to move everything to yet another host (this will be our 3rd) and we never did get an update about when it was fixed, if ever. I then had to email them one last time to ask for the SSL Cert to be exported, took them 10 days to get that to me and by then I had reissued it.
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Apr 7, 2008
So I've been with ReliableSite for 1 year and 5 months (domain already verified by the_pm) and for the most part it's been a pretty good experience.
Uptime - 9/10
There isn't much to say here, when they say Reliable they mean pretty reliable. I track my site with hyperspin, and outside of the planned downtime (...the wonderful migration...I'll explain below) my site has been up for a reported 99.994% over this period of time, which is pretty amazing for a $7 per month plan.
Support - 8/10
The staff at reliablesite have been pretty good for the most part at giving me support. The response times have varied between 20 minutes - 3 hours (depending on the complexity of the issue). The only time I've ever had a big delay with support was during the datacenter migration. It took them a few days to get back to me, but everything was resolved and I had minimal downtime (a few hours), but that was due to my misunderstanding of the instructions at first.
Site Performance 10/10
This is the one thing that keeps getting better and better about rs. My site no matter what time of day always loads in a flash, especially after they put in the new servers at the new datacenter.
Technology Support - 9/10
I've really liked how rs has constantly been including all of the latest releases of everything .net, php, etc to the line-up. Whenever I shoot over a request for something to be installed I usually get back a "this is already available on your server". They've also installed a few other components for me like JMail. There are a few things that I'd like to see that they won't implement such as RoR, but other than that I have no complaints.
Overall - 9/10
If you're looking for a good host for the price, you may want to give them a try. I'm generally an easy to please kind of guy .
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Jul 17, 2008
I have been around here for a while, but just decided to take the plunge and register for an account simply because I did notice all of the "negative" reviews about my host reliablesite and thought I should balance things out a bit from a customer that's a little more patient and doesn't expect instant response times from a host that's busy handling issues.
Lets get started - I have had an account with reliablesite.net for a few months, not a long time, but enough to write a review. I just have a basic shared hosting plan, nothing major and have been generally pleased.
For what I pay I have gotten:
1. Good uptime for the most part
2. Good support - usually within 1 hour of the support request
3. Good speeds - site loads up speedy
So now with all of the good stuff out of the way I'll talk about my recent experience with the downtime recently, what I know, what I don't know, etc.
Last I heard from Radic there was a worm that took down 4 servers. Now 4 shared servers, that's a lot, I'm no hosting pro but from how profits work I can see them having 100+ customers on a shared server. So lets say 400 customers without service with their own site included.
So their site was down for several hours, I think I counted around 8 hours. My site was down as well, but this happened a bit after their site went down, so I just sent an e-mail to support@reliablesite.net that my site is down. After the site came back up I finally received a "ticket created" e-mail so I know it was in their ticketing system.
There was a bit of communication via their forum about the issue, not a lot of information, but mentioned that ticket response time may be slow because all of the techs were restoring sites, databases, etc and there were customers that had 3 - 4 tickets in the system (whats the point....?). I noticed the databases were available within a few hours and sites came back up eventually (I think 12 hours or so).
A few hours later I received a ticket response with a quick overview of what happened with the server, nothing in detail, but enough so I can get an idea. This included a quick apology for the downtime.
I later noticed that Radic had posted about SLA credits, I took advantage of it and opened a ticket, a couple of hours later I have credit for the entire month!
So all in all, it's a pretty great service for what you pay for. The few customers that were "pissed off" seemed to be the same ones who made endless posts and harassments on their forum wondering why posts were removed and had no patience whatsoever. When you pay $5/mo for a service, you can't be screaming for much of anything, especially making legal threats for your $5 per month fee (lol). That doesn't even cover 1 hour of minimum wage anymore.
Well good luck to the RS team, I'm really glad everything is sorted (well 98%).
Submitting the domain using the report function like others have done. I will continue to recommend you as I have noticed you're making strides to improve.
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Jan 28, 2008
Anyone know where I can find a list of installed ASP components on both of these hosts? I am specifically looking for items like ASPMail, ASPUpload, ASPImage, etc.
Softsyshosting.com lists the components under their windows 2003 shared hosting plans, but they are not listed under the SQL 2005 plans. Since I am interested in signing up for the SQL Server 2005 plans, I would appreciate it if anyone can confirm the availability of those components under the SQL plans.
Reliablesite.net doesn't have any components listed. Again, I would appreciate it if anyone can provide a list of installed components.
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May 12, 2008
reliablesite has filtered 100% of the spam emails
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Jun 26, 2008
I am very unhappy with Reliablesite. Their servers are down since 48 hours and I feel down. There is no response from the support team. The same happened to the other server as well some days back and they are continously having having hardware issue.
I am just wondering what happened to the marketing blurb that reads:
"Fully Redundant: More uptime starts with multiple backbones of Tier 1 only providers to fail-over servers which kick in instantly."
Where are these fail-over servers and why did they not "kick in instantly" when everything went FUBAR?
The control panel is now just giving the error:
Bad Request (Invalid Hostname)
All of my domains have been down for over 48 hours with either a server error message appearing or an IIS7 "Sites currently being restored. Please see bear with us." message. Every database I have now returns the error message "login failed" for each user as well.
This is an unacceptable amount of downtime, I will now have to list every domain I own and create new users for every database. I find this quite disturbing that I now have an extra amount of work put on me for something that should have been handled by the "fail-over" servers which don't seem to have kicked in at all.
I think they are faking their advertisement of "fail-over" and they should change their name to "Unreliablesite.net".
I think this company's English skills are a bit off when they brag about their "Fully Redundant fail-over servers". Judging from their performance, I think what they were actually trying to say is that their servers are "fell over" servers. You know, the kind of servers keep falling over...again and again.
Sad part about it is they actually believe they're helping people with their lame attempts to explain what the problems are. They are so wrapped up in "damage control" they think their customers are complete idiots and will believe anything they post.
Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."
What does 25 persent of the sites mean or tell me about when my sites will be up. Twenty-five percent of what?!! Well that was 36 hours ago when they made that claim and many others and they still both down.
All I know is I keep getting Emails from support reading, "It should be fixed now".
Simply accessing the URL reveals that the problem is indeed not fixed. Just a little bit of checking and investigation can go a long way. RSNET, this is getting ridiculous. Please DO NOT send me anymore "it is fixed" Emails until it the problem is actually fixed. I have been patient as and as understanding as I can possibly be through the latest string of outages but my patience is wearing thin. PLEASE just get the sites running again and soon.
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Aug 13, 2008
Would you rather have your site hosted on a server that goes down frequently, but with support that is constantly monitoring it, and resolves all of your issues in a timely fashion?
or
Would you rather have your site hosted on a very reliable server, but when a problem does arise, support is either not knowledgeable enough, or is incredibly slow at fixing the problem?
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Apr 11, 2009
Been using the Hivelocity dedicated server for a while now and at first was happy with it’s hosting performance, but after using Hivelocity for about 6 months I’m no longer as impressed unfortunately (especially unimpressed with Hivelocity support).
When the dedicated server worked it was fine, but I was finding it down every so often and there’s no remote reboot with an unmanaged Hivelocity server (at least Server4you had remote reboots with their servers) and their support staff on live chat (who have to order reboots manually!) are far from impressive at supporting their customers at times when they really need support!
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May 16, 2008
When we try to browse domain.com get below error.
==============================================
CWebsite.GetWebServerName error '80040403'
Unable to get web server name. Please try again or contact support.
/interfaces/standard/SiteProperties.asp, line 139
==============================================
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May 3, 2008
Things have become a little hectic.
I decided to go for a budget dedicated server because the shared hosting I was using was grinding to a halt several times a week.
I haven't used a dedicated server before, and wasn't 100% sure what I needed, so after lot's of going round in circles, I found the 123-reg £49.99 server and unlimited bandwidth, so I ordered it....and waited, and waited. Not so much as an order confirmation, or reply to my emails asking what was going on. Not a great start, so I cancelled the order.
OK, I have a budget of around £60 a month.
I need the server to be able to do mod_rewrites.
Unlimited, or a generous amount of bandwidth per month is important.
Good service if it all goes wrong is essential.
Preferably UK based, but will consider other countries if contacting them isn't a problem.
I need some kind of control panel as well.
i will be running a Vbulletin + VBSEO (hence the mod_rewrites) installation and a joomnla installation with lots of large images if that makes any difference.
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Jun 21, 2008
I am getting a 100Mbit unmetered dedicated server,
Is there any formula to calculate how many slots (listeners)
at 128k can this server support?
Since this server is unmetered, I can use how much bandwidth I want, but since its shared,
I was inform that I should expect 15-30Mbit/s transfer speeds and 5TB-9TB monthly data transfer.
Also, if possible I would like to get some help to understand how this all thing with IPs work on the hosting software.
The server comes install with CPanel and I am thinking about using Cast-Control or Centova,
Where I am complete lost is the domain I give to each client account.
Can I make a different IP for each client, or not?
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Jul 5, 2008
I Foolishly entrusted a server migration to seeksadmin recently... however they seem unable to provide the required level of support to complete this task... Up to now the average response time per query is between 12 to 24 hours... amazing as we have paid for one hour response package.
We have a small window of opportunity to complete a seemless migration tonight... but again seeksadmin are nowhere to be seen...
We have coordinated with our datacentre and informed our customers that the move will take place tonight, however seeksadmin are either asleep or just can't be bothered to respond... which leaves us with no other option than to try and locate an alternative support company to assist with this migration...
All accounts are copied... it is just a case of hardening the server and installing third party softwares, ensuring all data is up to date and addressing any issues which may arise...
Can anyone suggest a tech/support company who can help out at short notice? Migration will start at CET 01:00 and needs to be completed during the night before my users come back online in the morning...
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Mar 7, 2008
This is an important project so I need 100% uptime, high quality host, with very good support.
Which host is the leader in highest-quality dedicated servers and support?
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Mar 12, 2008
Is there a good windows server support company? There seem to be plenty for linux and Cpanel but not for windows. We are looking to do a per issue or per ticket support plan as we have multiple servers. We would also like someone that knows windows VPS - virtuozzo.
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Apr 8, 2008
If you have a dedicated server and you only need management and support team. how much will that cost. some body who can take care of all aspects including security and in time of trouble can answer support tickets.
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Nov 26, 2008
asp.net 2.0 + mssql server 2005 + ajaxtoolkit support
I need windows hosting with asp.net 2.0 + mssql server 2005 + ajaxtoolkit support for a website project that is being developed. It can probably be launched on shared hosting, but I would prefer at least a VPS. With any success this site would eventually need to be hosted on a dedicated server.
I have been offered a 1U Dell server for free with Windows Server 2003, Dual Xenon Processors, 2 GB ram and 2 x 80gb hard drives. It would probably serve the site well for a long time, but I would need to set it up (or get it setup $) for the above requirements and get it colocated somewhere. BTW, I'm not too familiar with Windows hosting.
To launch the site, I don't really want to spend more than $100 per month. And I'd prefer to stay in the $50 per month range if possible.
Open to any and all suggestions, comments, questions at this point? I've searched and see a lot of suggestions for shared hosting, but I'd really like your opinions on colocating the dedicated server.
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Oct 16, 2009
Im having problems contacting 1paket.com support. The site is mighty slow and unreachable at times.
I have sent two requests and got no reply. is there phone number for 1paket support?
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Dec 18, 2008
I have several sites with Godaddy, but their lack of any real support leaves something to be desired. Does anybody know of a decent provider that has options for database support (mysql) and the like?
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May 27, 2008
I plan to run the live support script for my website. Since these kind of script cause alot of traffic on the site, i am looking for a second server to host it. I think a VPS would be good for it. Anyone here has experience about this or has any reommend for a good VPS server?
I am running a PHPlivesupport.com sript for live support
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Jul 26, 2007
one of my clients wanna run an ASP.NET script on his site but all of my servers runing Linux and Apache not Windows so it can't support ASP by default so i wanna know how to make it support ASP or what's the essential software to run it on my server to enable it support ASP.NET
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May 5, 2015
I'm working on transferring my Hostings to a new server, but ran into some problems.
Transferring the data from one Plesk 12 server to another works quite well using the migration manager, although you have to create the service plans by hand as well as you need to work through the server configuration parameters.
After re-creating the service plans I wanted to link and sync them to the subscriptions, but unfortunately I have no success to do so, because everytime I try to get them in sync, it tells me that Apache ASP support is enabled for the subscription and needs to be disabled. Plesk then tells me, the setting is disabled, but next time you try to sync the subscription... ASP is back enabled.
Problem is that on the old server I had Apache ASP enabled and used it in my hostings.
I tried to solve the problem using the command line tools, but "./subscription -u domain.name -asp false" returns "SUCCESS: Update of domain 'domain.name' completed.", but you can guess, same problem.
As a last resort I disabled Apache ASP support for my hostings on the old server, deleted everything on the new one and I got no warnings before migrating about the missing ASP feature.
But unfortunately this procedure ended up with the same problem as before.
Is there a way to remove the ASP support from the existing subscriptions?
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Aug 29, 2008
I need a dedicated server sometime in the future and I was wondering if I should use Virtuozzo or Hypervm and how much can I get a dual core or quad core with good support? Thank you for your time.
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Jun 18, 2014
Every time i use Dovecot secure IMAP server with Sieve support.I can not receive emails note. Upgraded from 11.5 to 12
Jun 18 08:03:36 CO6302 postfix/qmgr[1523]: 284FAA0E86: from=<my@gmail.com>, size=1943, nrcpt=1 (queue active)
Jun 18 08:03:36 CO6302 postfix-local[2036]: postfix-local: from=my@gmail.com, to=the@domain.com, dirname=/var/qmail/mailnames
Jun 18 08:03:36 CO6302 postfix/pipe[2035]: 284FAA0E86: to=<the@domain.com>, relay=plesk_virtual, delay=336, delays=335/0.01/0/0.19, dsn=4.3.0, status=deferred (temporary failure. Command output: lda: Error: user the@domain.com: Error reading configuration: Invalid settings: postmaster_address setting not given lda: Fatal: Internal error occurred. Refer to server log for more information. 4.2.1 Message can not be delivered at this time )
[code]...
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