ReliableSite.Net - Good Review

I have been around here for a while, but just decided to take the plunge and register for an account simply because I did notice all of the "negative" reviews about my host reliablesite and thought I should balance things out a bit from a customer that's a little more patient and doesn't expect instant response times from a host that's busy handling issues.

Lets get started - I have had an account with reliablesite.net for a few months, not a long time, but enough to write a review. I just have a basic shared hosting plan, nothing major and have been generally pleased.

For what I pay I have gotten:

1. Good uptime for the most part
2. Good support - usually within 1 hour of the support request
3. Good speeds - site loads up speedy

So now with all of the good stuff out of the way I'll talk about my recent experience with the downtime recently, what I know, what I don't know, etc.

Last I heard from Radic there was a worm that took down 4 servers. Now 4 shared servers, that's a lot, I'm no hosting pro but from how profits work I can see them having 100+ customers on a shared server. So lets say 400 customers without service with their own site included.

So their site was down for several hours, I think I counted around 8 hours. My site was down as well, but this happened a bit after their site went down, so I just sent an e-mail to support@reliablesite.net that my site is down. After the site came back up I finally received a "ticket created" e-mail so I know it was in their ticketing system.

There was a bit of communication via their forum about the issue, not a lot of information, but mentioned that ticket response time may be slow because all of the techs were restoring sites, databases, etc and there were customers that had 3 - 4 tickets in the system (whats the point....?). I noticed the databases were available within a few hours and sites came back up eventually (I think 12 hours or so).

A few hours later I received a ticket response with a quick overview of what happened with the server, nothing in detail, but enough so I can get an idea. This included a quick apology for the downtime.

I later noticed that Radic had posted about SLA credits, I took advantage of it and opened a ticket, a couple of hours later I have credit for the entire month!

So all in all, it's a pretty great service for what you pay for. The few customers that were "pissed off" seemed to be the same ones who made endless posts and harassments on their forum wondering why posts were removed and had no patience whatsoever. When you pay $5/mo for a service, you can't be screaming for much of anything, especially making legal threats for your $5 per month fee (lol). That doesn't even cover 1 hour of minimum wage anymore.

Well good luck to the RS team, I'm really glad everything is sorted (well 98%).

Submitting the domain using the report function like others have done. I will continue to recommend you as I have noticed you're making strides to improve.