Reliablesite Is Fake, Liar And Unreliable

I am very unhappy with Reliablesite. Their servers are down since 48 hours and I feel down. There is no response from the support team. The same happened to the other server as well some days back and they are continously having having hardware issue.

I am just wondering what happened to the marketing blurb that reads:

"Fully Redundant: More uptime starts with multiple backbones of Tier 1 only providers to fail-over servers which kick in instantly."

Where are these fail-over servers and why did they not "kick in instantly" when everything went FUBAR?
The control panel is now just giving the error:

Bad Request (Invalid Hostname)

All of my domains have been down for over 48 hours with either a server error message appearing or an IIS7 "Sites currently being restored. Please see bear with us." message. Every database I have now returns the error message "login failed" for each user as well.

This is an unacceptable amount of downtime, I will now have to list every domain I own and create new users for every database. I find this quite disturbing that I now have an extra amount of work put on me for something that should have been handled by the "fail-over" servers which don't seem to have kicked in at all.

I think they are faking their advertisement of "fail-over" and they should change their name to "Unreliablesite.net".

I think this company's English skills are a bit off when they brag about their "Fully Redundant fail-over servers". Judging from their performance, I think what they were actually trying to say is that their servers are "fell over" servers. You know, the kind of servers keep falling over...again and again.

Sad part about it is they actually believe they're helping people with their lame attempts to explain what the problems are. They are so wrapped up in "damage control" they think their customers are complete idiots and will believe anything they post.

Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."

What does 25 persent of the sites mean or tell me about when my sites will be up. Twenty-five percent of what?!! Well that was 36 hours ago when they made that claim and many others and they still both down.

All I know is I keep getting Emails from support reading, "It should be fixed now".

Simply accessing the URL reveals that the problem is indeed not fixed. Just a little bit of checking and investigation can go a long way. RSNET, this is getting ridiculous. Please DO NOT send me anymore "it is fixed" Emails until it the problem is actually fixed. I have been patient as and as understanding as I can possibly be through the latest string of outages but my patience is wearing thin. PLEASE just get the sites running again and soon.