ReliableSite.net - Not So Reliable

Just wanted to put a little warning out there for people thinking about ReliableSite.net for hosting. I am a web host and designer/developer and I was looking for Windows hosting for one of my clients (I only do Linux) to host a shopping cart called ProductCart on and after searching in here I found ReliableSite.net. I researched them, they seemed to have a good rep, their prices were great and they said they had ASPImage and ASPUpload installed (which we needed specificlly for ProductCart, I was even offered the most current invoice or something to prove they had it). I talked with the sales guy (Radic) a few times before I had my client order services and a few time after.

Once we started having some problems with things not working correclty it was VERY hard to get ahold of Radic and support tickets were taking longer and longer to be answered.

I really don't remember to many of the eariler problems, they were not a big deal, but we hit a major road block when the feature in ProductCart wouldn't work (the image upload and resize feature that is dependent on ASPImage and ASPUpload being installed).

I finally determined that it was becuase the ASPImage and ASPUpload were not liscened correctly (even though they stated it was before we purchased services). I emailed support they took their time getting back to me, then told me it was setup correctly and it must be something with the program we were using.

After contacting support for ProductCart I found a little tester script they provide to test for what version of ASPImage and ASPUpload are installed. That failed and gave an error number. I forwarded this onto support, they responded and said they would look in to it. I was then told that they had found the problem and it was a billing or provision issue. A few days later I still have not gotten an update nor are the componets working.

I am emailing and emailing them and they are ignoring me. I finally get a response and they say they are working on an emergency server restore and everyone is busy with that, we will have to wait, they say they will have it fixed by the next day at 7pm EST. I wait until after that time period, see nothing has happened, I email them a few hours later I get a response that says they still have hundreds of clients down and cannot do it.

By this time it has been close to a week and no action has been taken. We decided to move everything to yet another host (this will be our 3rd) and we never did get an update about when it was fixed, if ever. I then had to email them one last time to ask for the SSL Cert to be exported, took them 10 days to get that to me and by then I had reissued it.