Softsyshosting.com & Reliablesite.net - Installed Components
Jan 28, 2008
Anyone know where I can find a list of installed ASP components on both of these hosts? I am specifically looking for items like ASPMail, ASPUpload, ASPImage, etc.
Softsyshosting.com lists the components under their windows 2003 shared hosting plans, but they are not listed under the SQL 2005 plans. Since I am interested in signing up for the SQL Server 2005 plans, I would appreciate it if anyone can confirm the availability of those components under the SQL plans.
Reliablesite.net doesn't have any components listed. Again, I would appreciate it if anyone can provide a list of installed components.
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Feb 17, 2009
I went ahead and created a SoftSysHosting account after my ordeal with GoDaddy. I want to tell you alittle about my initial experiences to help you evaluate if you want to go with this site as your Windows Hosting Provider. Now, take note that this is my initial experience and so far nothing terrible, but wanted to share.
First, I created a Silver account. You are required to pay quarterly, but you have a 15 day trial period.
After creating an account and paying via palpal I was sent an email welcoming me and I was able to log into the control panel. The control panel is made by WHMCompleteSolution and is rather easy to navigate in. The first thing I wanted to do is setup my website and after clicking a few menu options I found it under 'My Products and Services'. I clicked on view Details and it had the status of my site with a link to login to DotNetPanel. Nothing was intuitive about what to do, so alittle experience goes along way here. As I clicked into DotNetPanel I was displayed a popup stating that my creditials were locked. Closing the window I finally noticed that my account website status was at 'pending'. So, I am assuming there is a setup time for this to occur.
The next thing I figured was to try and find out how long it takes before websites are changed from pending to active after a purchase, but the sites knowledgebase is really limited. Not finding anything about a time associated with the site becoming active, I figured the next step would be to find something about which DNS servers to point my domain to. I failed to find anything in the knowledgebase, but am assuming this might be knowledge within the DotNetControlPanel, which I currently have no access to.
As I was skimming the knowledgebase I ran accross a pdf for the HELM interface and directions. Opening the pdf I saw a control panel I havent seen yet and at that moment was wondering if I got lost. Not having ever used HELM before, it wasn't obvious to me that this was a 'resellers' control panel until I noticed the below the link was this 'Follow this link in order to download the Helm Reseller Guide' So, putting 2 and 2 together, I guess this is for reseller accounts.
Anyways, as of right now, waiting on my account to be made 'active' and hopefully I can find the information I need.
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Jul 2, 2008
Im glad i have chosen Softsyshosting as our primary ASP/C# Windows web host provider.
Recently we paid big bucks to godaddy.com, XO.com, network solutions and they failed to support our special c#/asp/flv/flash coded website.
Each host could not support one or the either of what we needed. We needed these key features :
1. Domain Aliasing
2. Supports ASP
3. C# Support
4. MIME support
5. Domain Masking
6. Bandwith speeds
7. Stable but decent storage
8. Good Support Team
9. Pricing
After going back and forth with bunch of different hosts who guranteed us that they would be able to support of our requests, they all failed.
This is when i ran into RICK from Softsyshosting.
I had contacted him in regards to our special rollout for this project and he guranteed me that everything will be fine.
Rightaway i purchased a domain with Softsyshosting, uploaded the files, pages started loading perfectly!
I contacted support team on numerous occasions regarding some issues i was experiencing, and guess what? They were GREAT! I got responses in less then 20 minutes contact. GREAT JOB GUYS!!
Impressed as i was, i then contacted softsyshosting and purchased another domain, and set things up there, BOOM!
That went flawless!
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Jun 15, 2009
If you need a hosting provider, reliable with logical prices and fantastic support then you should consider SoftSysHosting.com
I'm developing web sites since 1995 and through all these years I have changed many hosting companies always looking the best for my clients. BUT what are the basic 2 critical factors for a website?
1) Reliability -stability - fast loading
2) Excellent support staff.
SoftSystHosting.com has also logical prices for Windows2008 hosting needs.
Whenever I needed to open a new ticket during the process of domain transfer I always was getting a reply in minutes. Also the support staff is very gentle, experienced and always looking for to satisfy your needs. You need Full Trust for your domain? No problem. Just open a ticket and in 5 minutes you'll have it.
One main reason I left from one of my previous hosting provider was Full Trust. They offered only Medium Trust.
I left also another hosting provider since support system was horrible. I opened a ticket and I wasn't sure when it will be answered. In cases of troubles a complete absense of support may ruin your business. I usally do changes at night or weekend when my clients do not work. What happen if something goes wrong and there is no one at the other side of support to help you? I have faced such situations that the 24x7 support was 8x5.
So if you want to be free from anxiety and have reliable hosting with a fanatical support team, then I suggest you to join SoftSysHosting.com
SoftSysHosting.com Support rocks.
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Apr 22, 2008
This thread is mostly for me to keep track of how things go with this host and hopefully to benefit any others that might be thinking of hosting with them in the future.
I'm going to try and keep my interactions with this host updated here over time.
04/22/08
Posted a pre-sales question in their forum, answer received 58 minutes later. (Good sign, but presales/sales generally have fast response times)
3:30pm
Decided to give them a shot, ordered the following package (some upgrades from the default package).
Hosted Domains: Unlimited $0.00
Disk Space (Upgradable): 3,000 MB $0.00
Bandwidth (Upgradable): 30,000 MB $0.00
Microsoft SQL Server 2005 Databases (Upgradable): 3 Databases $1.75
MySQL 5 Databases (Upgradable): 5 Databases $2.00
ASP.NET: ASP.NET v1.1, v2.0, v3.0, v3.5 + ASP.NET AJAX $0.00
ASP Classic: ASP Classic Version 3.0 $0.00
PHP: PHP Version 5.2.X $0.00
Sub-Domains (Upgradable): 10 Sub Domains $0.90
Domain Aliases / Pointers (Upgradable): 1 Domain Alias $0.00
E-mail Inboxes/Addresses with POP3 + IMAP4 Support (Upgradable): 5 E-mail Addresses + 5 Free E-mail Aliases $0.00
Mailing Lists (Upgradable): 1 Mailing List $0.00
Mailing List Size (Upgradable): 10 Contacts $0.00
FTP Accounts : Unlimited FTP Accounts $0.00
Statistics: Unlimited Domains Site Statistics using SmarterStats $0.00
Virtual/Application Directories: Unlimited Virtual Directories $0.00
Secure/Password Protected Folders: Unlimited Secure Folders $0.00
Dedicated Application Pool/Process: Yes, For Each Hosted Domain $0.00
Web Data Manager for MS SQL Server 2005: Yes, Includes Backup and Restore Tools $0.00
Remote Connections Enabled for SQL Server: Yes, Using SQL Server Management Studio 2005 $0.00
PhpMyAdmin for MySQL 5: Yes, Includes Backup and Restore Tools $0.00
Additional Components: ASPUpload, ASPJPEG, and ASPE-mail $0.00
Webmail System: Latest Version of SmarterMail $0.00
Automatic Customer Billing: Yes, With Multiple Payment Gateways $0.00
Confirmation page says my site will be setup within 24 hours. Not promising as far as auto provisioning goes.
3:35pm
Checked my email for order confirmation. I'm happy to see my site has already been provisioned! The email states that it might take longer (up to the previously mentioned 24 hours) for some of the upgraded items to take affect, I'm ok with this.
The email also contains all of the information I need to get things going, IPs, URLs, etc.
I'll update again later with any new information.
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Jul 9, 2008
I was a ReliableSite customer for over an year. Infact, due to their decent service initially, I moved some of my client websites (database-driven apps) to their servers. But in the past 2 months, their quality of service has degraded to a level where I've totally lost faith on their service, and finally moved to another host.
Lately, they keep having issues with their server or their network or something else. A 24 hour downtime earlier this week, and no prior notification (atleast I didn't receive any email). Their support forums were down as well. And then when the server went up, I was shocked to notice that the database server had changed, that too without any prior notification. All my websites stopped working, and these website cater to our paid customers, which meant a loss of goodwill and revenue for us.
Even after all this, none of the ReliableSite staff has offered a public apology to their customers for the pathetic service they offer now. I have realized that ReliableSite takes hosting as a 'play business'. They seem to think that their customers will bear any bulls**t. Well, they are so wrong.
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May 9, 2008
Is able here able to send email through reliablesite.net's SMTP?
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Jun 30, 2008
My website -- www.beywiki.com -- has been hosted with reliablesite.net since its opening in October. Originally, things started okay. Bumpy, but okay. There were little glitches and hitches, some related to RS themselves and some with my website. However, the RS staff were always very accommodating and I greatly appreciated that.
However, there have been catastrophic downtimes with them. There has never been a month where there wasn't a significant amount of downtime. I was given three months free as a result of a large amount of downtime, but that's run out and the issues are still persisting ... already in the past week was almost 24 hours downtime.
The support is not as present as it was when I started with them, they are almost never on AIM or MSN anymore and there are times where I don't receive a response to my tickets for many hours.
One look at their forums -- forum.reliablesite.net -- shows that there are many dissatisfied customers right now. They have been deleting messages that have been deemed to critical, often without any warning.
RS.net does not seem to feel the need to contact users about scheduled downtime or about downtimes that may be occurring; in my entire time with them, despite a large amount of downtime, I only ever recieved an e-mail about it once.
That being said, regrettably I think I have no choice but to look for another host. If anyone reading this has any suggestions, I am looking for about $5 a month for roughly 1GB of space and 10GB of bandwidth.
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Jun 29, 2008
my website hosted at reliablesite.net is down!
and I can't access [url]
reliablesite staff please advise when we will get our websites back.
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Aug 6, 2008
Just wanted to put a little warning out there for people thinking about ReliableSite.net for hosting. I am a web host and designer/developer and I was looking for Windows hosting for one of my clients (I only do Linux) to host a shopping cart called ProductCart on and after searching in here I found ReliableSite.net. I researched them, they seemed to have a good rep, their prices were great and they said they had ASPImage and ASPUpload installed (which we needed specificlly for ProductCart, I was even offered the most current invoice or something to prove they had it). I talked with the sales guy (Radic) a few times before I had my client order services and a few time after.
Once we started having some problems with things not working correclty it was VERY hard to get ahold of Radic and support tickets were taking longer and longer to be answered.
I really don't remember to many of the eariler problems, they were not a big deal, but we hit a major road block when the feature in ProductCart wouldn't work (the image upload and resize feature that is dependent on ASPImage and ASPUpload being installed).
I finally determined that it was becuase the ASPImage and ASPUpload were not liscened correctly (even though they stated it was before we purchased services). I emailed support they took their time getting back to me, then told me it was setup correctly and it must be something with the program we were using.
After contacting support for ProductCart I found a little tester script they provide to test for what version of ASPImage and ASPUpload are installed. That failed and gave an error number. I forwarded this onto support, they responded and said they would look in to it. I was then told that they had found the problem and it was a billing or provision issue. A few days later I still have not gotten an update nor are the componets working.
I am emailing and emailing them and they are ignoring me. I finally get a response and they say they are working on an emergency server restore and everyone is busy with that, we will have to wait, they say they will have it fixed by the next day at 7pm EST. I wait until after that time period, see nothing has happened, I email them a few hours later I get a response that says they still have hundreds of clients down and cannot do it.
By this time it has been close to a week and no action has been taken. We decided to move everything to yet another host (this will be our 3rd) and we never did get an update about when it was fixed, if ever. I then had to email them one last time to ask for the SSL Cert to be exported, took them 10 days to get that to me and by then I had reissued it.
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Feb 16, 2009
I am using a shopping cart using php and mysql which was setup long back on my account with Reliablesite.net. Now, it is suddenly down mentioning database not found. I have submitted a ticket 9 hours back but not heard anything. The support as always is non-existent and is only available from 9-5 mon-fri. I am very much frustrated as there is no other means of contacting them. No phone number and no one is there to attend the tickets. Can someone help me how to contact them as I cannot afford to keep website down till they open their offices tomorrow morning.
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Apr 7, 2008
So I've been with ReliableSite for 1 year and 5 months (domain already verified by the_pm) and for the most part it's been a pretty good experience.
Uptime - 9/10
There isn't much to say here, when they say Reliable they mean pretty reliable. I track my site with hyperspin, and outside of the planned downtime (...the wonderful migration...I'll explain below) my site has been up for a reported 99.994% over this period of time, which is pretty amazing for a $7 per month plan.
Support - 8/10
The staff at reliablesite have been pretty good for the most part at giving me support. The response times have varied between 20 minutes - 3 hours (depending on the complexity of the issue). The only time I've ever had a big delay with support was during the datacenter migration. It took them a few days to get back to me, but everything was resolved and I had minimal downtime (a few hours), but that was due to my misunderstanding of the instructions at first.
Site Performance 10/10
This is the one thing that keeps getting better and better about rs. My site no matter what time of day always loads in a flash, especially after they put in the new servers at the new datacenter.
Technology Support - 9/10
I've really liked how rs has constantly been including all of the latest releases of everything .net, php, etc to the line-up. Whenever I shoot over a request for something to be installed I usually get back a "this is already available on your server". They've also installed a few other components for me like JMail. There are a few things that I'd like to see that they won't implement such as RoR, but other than that I have no complaints.
Overall - 9/10
If you're looking for a good host for the price, you may want to give them a try. I'm generally an easy to please kind of guy .
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Jul 17, 2008
I have been around here for a while, but just decided to take the plunge and register for an account simply because I did notice all of the "negative" reviews about my host reliablesite and thought I should balance things out a bit from a customer that's a little more patient and doesn't expect instant response times from a host that's busy handling issues.
Lets get started - I have had an account with reliablesite.net for a few months, not a long time, but enough to write a review. I just have a basic shared hosting plan, nothing major and have been generally pleased.
For what I pay I have gotten:
1. Good uptime for the most part
2. Good support - usually within 1 hour of the support request
3. Good speeds - site loads up speedy
So now with all of the good stuff out of the way I'll talk about my recent experience with the downtime recently, what I know, what I don't know, etc.
Last I heard from Radic there was a worm that took down 4 servers. Now 4 shared servers, that's a lot, I'm no hosting pro but from how profits work I can see them having 100+ customers on a shared server. So lets say 400 customers without service with their own site included.
So their site was down for several hours, I think I counted around 8 hours. My site was down as well, but this happened a bit after their site went down, so I just sent an e-mail to support@reliablesite.net that my site is down. After the site came back up I finally received a "ticket created" e-mail so I know it was in their ticketing system.
There was a bit of communication via their forum about the issue, not a lot of information, but mentioned that ticket response time may be slow because all of the techs were restoring sites, databases, etc and there were customers that had 3 - 4 tickets in the system (whats the point....?). I noticed the databases were available within a few hours and sites came back up eventually (I think 12 hours or so).
A few hours later I received a ticket response with a quick overview of what happened with the server, nothing in detail, but enough so I can get an idea. This included a quick apology for the downtime.
I later noticed that Radic had posted about SLA credits, I took advantage of it and opened a ticket, a couple of hours later I have credit for the entire month!
So all in all, it's a pretty great service for what you pay for. The few customers that were "pissed off" seemed to be the same ones who made endless posts and harassments on their forum wondering why posts were removed and had no patience whatsoever. When you pay $5/mo for a service, you can't be screaming for much of anything, especially making legal threats for your $5 per month fee (lol). That doesn't even cover 1 hour of minimum wage anymore.
Well good luck to the RS team, I'm really glad everything is sorted (well 98%).
Submitting the domain using the report function like others have done. I will continue to recommend you as I have noticed you're making strides to improve.
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Aug 11, 2009
I've been getting my prices from scan.co.uk and i've found their range is poor. Any suggestions as to where I should go?
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May 12, 2008
reliablesite has filtered 100% of the spam emails
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Jun 26, 2008
I am very unhappy with Reliablesite. Their servers are down since 48 hours and I feel down. There is no response from the support team. The same happened to the other server as well some days back and they are continously having having hardware issue.
I am just wondering what happened to the marketing blurb that reads:
"Fully Redundant: More uptime starts with multiple backbones of Tier 1 only providers to fail-over servers which kick in instantly."
Where are these fail-over servers and why did they not "kick in instantly" when everything went FUBAR?
The control panel is now just giving the error:
Bad Request (Invalid Hostname)
All of my domains have been down for over 48 hours with either a server error message appearing or an IIS7 "Sites currently being restored. Please see bear with us." message. Every database I have now returns the error message "login failed" for each user as well.
This is an unacceptable amount of downtime, I will now have to list every domain I own and create new users for every database. I find this quite disturbing that I now have an extra amount of work put on me for something that should have been handled by the "fail-over" servers which don't seem to have kicked in at all.
I think they are faking their advertisement of "fail-over" and they should change their name to "Unreliablesite.net".
I think this company's English skills are a bit off when they brag about their "Fully Redundant fail-over servers". Judging from their performance, I think what they were actually trying to say is that their servers are "fell over" servers. You know, the kind of servers keep falling over...again and again.
Sad part about it is they actually believe they're helping people with their lame attempts to explain what the problems are. They are so wrapped up in "damage control" they think their customers are complete idiots and will believe anything they post.
Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."
What does 25 persent of the sites mean or tell me about when my sites will be up. Twenty-five percent of what?!! Well that was 36 hours ago when they made that claim and many others and they still both down.
All I know is I keep getting Emails from support reading, "It should be fixed now".
Simply accessing the URL reveals that the problem is indeed not fixed. Just a little bit of checking and investigation can go a long way. RSNET, this is getting ridiculous. Please DO NOT send me anymore "it is fixed" Emails until it the problem is actually fixed. I have been patient as and as understanding as I can possibly be through the latest string of outages but my patience is wearing thin. PLEASE just get the sites running again and soon.
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Dec 4, 2007
Which ASP components do developers ask for on a regular basis?
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Jan 5, 2007
In the components part of Plesk 8.01 you can install a "ruby on rails support" component, does anyone know if this is actually Ruby? And how can I see if Ruby is actually running, through SSH?
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Dec 11, 2007
I've heard of software that notifies the root admin when physical components in the server are slowing down and are about to die (such as hard drive, processor, memory, etc). It gives you advanced notice that you need to replace a server's component before the component fails. It helps in keeping downtime to a minimum.
What is this software called and are there any available that you know of? What has been your experience with such software? Looking for both free and paid software. If anyone knows anything about this,
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Feb 20, 2015
I'm having the following issue:
Whenever I click on the Plesk panel link "Add or Remove Components" he will open a new browser window and runs into a timeout.
Browser: "Error code: ERR_TIMED_OUT"
I can't see any error messages in the panel.log and everything else from the panel is working fine.
System is running CentOS 5.11 with Plesk 12.0.18 Update #35
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Oct 12, 2014
OS: CentOS 6.4 (Final)
After upgrading components as suggested by "Tools&Settings->Plesk->Updates and Upgrades" item, components remained the previous version (PHP 5.3.3 and MySQL 5.1.73) as stated by phpinfo() result and by "Tools&Settings->Server Management->Server Components" list, though "Update Components" is no more permitted as if there is nothing more to update.
I need both PHP and MySQL servers updated in order to run Joomla 3.3.6.
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Apr 15, 2015
I am using Plesk 12 on Centos 6.
The Add and Remove Product Components panel lists various options to install.
There are options to add PHP 5.6, PHP 5.5, PHP 5.4, PHP 5.3 and 5.2 support. None of these are installed.
At the same time under a heading Web hosting features there is a PHP5 support that is installed.
What is the difference between these two references for same PHP5?
Does the panel allow installing PHP5 from two places?
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Dec 5, 2014
How to update out of date components included in VPS? For instance...
rkhunter is at v1.3.4 whereas the current version is 1.4.2. Why both about updating? Well, in part to reduce the number of false-positive warnings and in part to gain more current protection.
A yum update isn't possible as 1.4.x has moved on quite significantly from 1.3.x and while downloading and installing rkhunter isn't terrible difficult, trying to get it to update the 1.3.4 version included with VPS seems somewhat more difficult...
SpamAssassin is at v3.3.1-3 whereas 3.4.0 is the current release version and 3.3.2 is no longer supported, meaning 3.3.1 is definately way out of support. Why bother? Better spam detection and blocking
When VPS will update to something nearer current versions of both of these components?
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Aug 30, 2014
Yesterday I tried to install Fail2Ban on centos 6.5.
Set up for 30 seconds due to, I don't have much domains on plesk.
Fail2Ban stopped working and failed really bad, and it stopped working.
Later on we tried to uninstall Fail2Ban through Add/remove components and we were stack on logging. (about 20 hours same thing)
Right now, add/remove components comes with an error message (Can't connect to backend. No such file or directory)...
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May 28, 2014
My ver: 11.5.30 Update #45. on Windows 2008 R2 STD.
I need to apply latest updates for installed components but the Update Components button is grayed out!
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May 15, 2014
I can't login to Add or Remove Components - Parallels Installer
Before, when I made a clic on link, it was just loading options to add or remove components. Now, it takes me to a login page, with root user.
If I enter a bad password, it shows me an error
If I enter the correct root password, it returns to same login page again, without any error
I am using Plesk 11.0.9 Update #61
CentOS 6 x64
I recently installed an KASPERSKY ANTI-VIRUS trial. I stopped kaspersky app, with same result...
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Jul 5, 2014
Joomla now requires PHP 5.3.10 or above but PHP 5.3.3 is installed. I rely almost exclusively on Plesk to keep the server components up to date and now I can't update my Joomla websites. I tend to avoid working at the command prompt, which is why I lease Plesk. I see that Plesk supports dual (or multiple) PHP versions, but the panel doesn't seem to deploy other versions. Does Parallels plan to allow customers to install multiple versions of PHP from the control panel so that PHP won' break legacy software but the newer apps will be able to run also?
(IMHO a better solution would have been for PHP 5.4 to be fully backward compatible)
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Feb 20, 2015
I found that in the Autoinstaller that there is an option to remove the Plesk Panel as a component. One of my customers ended up selecting this option and nuked all the psa functions. As you can imagine this was a nightmare for them since Plesk went away on them.
Is there a way to disable this feature either pre or post Plesk installation (or both) so future customers don't have this option? If there is a way to do this (and of course enabling it again if necessary)....
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Jul 23, 2007
All my .php pages are returned blank because a developer I hired installed php 5.0.4 WITHOUT mysql support as you see in the following:
PHP 5.0.4 Info:
Code:
Configure Command './configure' '--build=i386-redhat-linux' '--host=i386-redhat-linux' '--target=i386-redhat-linux-gnu' '--program-prefix=' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/usr/com' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--cache-file=../config.cache' '--with-libdir=lib' '--with-config-file-path=/etc' '--with-config-file-scan-dir=/etc/php.d' '--disable-debug' '--with-pic' '--disable-rpath' '--with-bz2' '--with-curl' '--with-exec-dir=/usr/bin' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--enable-gd-native-ttf' '--without-gdbm' '--with-gettext' '--with-gmp' '--with-iconv' '--with-jpeg-dir=/usr' '--with-openssl' '--with-png' '--with-pspell' '--with-expat-dir=/usr' '--with-pcre-regex=/usr' '--with-zlib' '--with-layout=GNU' '--enable-exif' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-sysvsem' '--enable-sysvshm' '--enable-sysvmsg' '--enable-track-vars' '--enable-trans-sid' '--enable-yp' '--enable-wddx' '--with-pear=/usr/share/pear' '--with-kerberos' '--enable-ucd-snmp-hack' '--with-unixODBC=shared,/usr' '--enable-memory-limit' '--enable-shmop' '--enable-calendar' '--enable-dbx' '--enable-dio' '--with-mime-magic=/etc/httpd/conf/magic' '--without-sqlite' '--with-libxml-dir=/usr' '--with-xml' '--with-apxs2=/usr/sbin/apxs' '--without-mysql' '--without-gd' '--without-odbc' '--disable-dom' '--disable-dba'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /php.ini
Scan this dir for additional .ini files /etc/php.d
Now I'd like to recompile php WITH mysql support but I don't know where its located on the server and how should I recompile.
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Apr 27, 2009
which OS have you installed on your server, and why?
what features of that OS attracted you to use it.
If you have any other reason like it is the only OS supported by xyz panel, share it, if you want to.
Let's find out most popular OS among WHT users.
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