Hivelocity Dedicated Server Support
Apr 11, 2009
Been using the Hivelocity dedicated server for a while now and at first was happy with it’s hosting performance, but after using Hivelocity for about 6 months I’m no longer as impressed unfortunately (especially unimpressed with Hivelocity support).
When the dedicated server worked it was fine, but I was finding it down every so often and there’s no remote reboot with an unmanaged Hivelocity server (at least Server4you had remote reboots with their servers) and their support staff on live chat (who have to order reboots manually!) are far from impressive at supporting their customers at times when they really need support!
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Apr 11, 2009
I haven't posted a negative review or thread here so far but my experience over the past month with HiVelocity has been so awful that I really felt it necessary. Their support is absolutely the worst. Especially over the past week, a production server that I'm paying good money for ($200/m) has been down more than up.
Looks like I'm not the only one (today!)
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My tickets are often not read after say 2 hours until I specifically go and chat with the canned response man 'Ron' on the end of the liveperson chat in which case someone then usually responds to it.
When my tickets are finally read, they are certainly not read properly. I have to keep asking the same question often 3 times in a ticket, before someone apologizes for missing the question and responds to it.
The server was previously locking up constantly. They advised of a hardware failure. They cloned both drives AND I paid for RAM and CPU upgrades. The server is still constantly down. Each time I place a ticket, I get told "the server is running fsck" - that is all the information I seem to be able to get out of them. This also seems to take a day now rather than the 30 minutes it did before.
There are clearly hardware problems with the server. An FSCK now takes forever. Any disk or memory intensive task takes about 8 times what it should or did before and often locks the server. IO WAIT stats in 'top' are very high and the server is unable to remain up for more than a few hours. They don't seem to agree, and just keep running fsck on the disk each time I put in a ticket and bringing the server back up after a day often for an hour or two.
Since no one seems able to offer any kind of decent level of support, I've requested them to supply a KVM so that I can detail the exact issues myself. They informed me that they were all in use and one would be available within an hour and that they would contact me as soon as it was available - that wasn't a problem. Well it wasn't a problem 24 hours ago, in the mean time I'm still waiting for it..
I have 4 servers with SagoNet and 8 Servers with UK Solutions and have been doing this for about 5 years now. I only ended up with this server at HiVelocity due to a business that I purchased and this is where the server was located.
I would NOT recommend HiVelocity.
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Apr 1, 2008
to move from shared windows hosting to Dedicated windows hosting. This will be our first dedicated server and experience with dealing it too.
Someone suggested me Rackspace. But they were charging premium rates 440 USD for entry level windows server.
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Apr 8, 2008
If you have a dedicated server and you only need management and support team. how much will that cost. some body who can take care of all aspects including security and in time of trouble can answer support tickets.
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Dec 18, 2008
I have several sites with Godaddy, but their lack of any real support leaves something to be desired. Does anybody know of a decent provider that has options for database support (mysql) and the like?
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Aug 29, 2008
I need a dedicated server sometime in the future and I was wondering if I should use Virtuozzo or Hypervm and how much can I get a dual core or quad core with good support? Thank you for your time.
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Mar 4, 2008
Seven days ago, I purchased a HiVelocity server. A week later and I am still waiting. It has had non-stop problems.
HiVelocity have agreed (after my asking, nothing was offered) to move my start date forward so I don't pay for this downtime, nonetheless, after a week of this I am beginning to feel some other effort is required on there part.
What's normal after a weeks setup time and still no working server? Refund? Upgrade to better working machine? Or just chargeback?
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Oct 7, 2009
This is really my first time ever complaining about any hosting provider. Seeing how HiVelocity is a pretty big name and has quite a few reps here on WHT as well.
So I own one of the $8 VPS I have with them. I don't use it for much other than as one of my DNS cluster servers. I figured I probably won't need much help or support with it anyway.
I recently submitted a ticket to request them to help me install a few modules to the node that wasn't installed during the initial set up. After submitting a ticket in regards to the issue I received a response about 1 hour later asking to state the specifics. However, note that I first had to bring it to their attention via live chat otherwise I'm not sure how much longer I would've needed to wait. About an hour after their reply I replied with the specifics expecting a response within a couple hours. Anyway, I woke up this morning, still no reply. Just got home from work, STILL no reply after 7 hours. I then once again brought the ticket to the attention of their live chat tech support. I'm being told that it should be resolved within the next few hours (which I hope is true).
So far I'm not getting a very positive first impression of HiVelocity's "impressive" support.
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Aug 22, 2008
Which hosting service currently offer Server Name Indication (SNI) support which allows one to use his/her own SSL certificate to enable https support without a dedicated IP...?
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May 27, 2008
Can you reccomend - based on your experience - some dedicated hosting provider with a solid freebsd experience ? By "solid" I mean they will be able to provide a decent freebsd installation (especially if a control panel is requested) on tested hardware, rather than setup their standard server, put on it a freebsd7 iso, do a very poor setup then discover something like the raid card does not work as expekted, scratch their head, embarass themselves proposing centos as an alternative, and similar ridiculous behaviour ...
[I am in the market for a middle range core duo with 4gigs ram. Budget around 180$, 210$ including DirectAdmin. 2000GB bw on a 100mbit port. NY, DC, VA datacenters highly favourite, but also a well-networked chicago one would do, I guess].
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Sep 3, 2007
What is the difference between Dedicated Virtual vs Regular Dedicated Server?
Also what are the pros and cons of going with Virtual?
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Apr 11, 2009
I am currently Hivelocity customer (also have servers with Softlayer).
I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?
I am talking about automated os reinstall (better prices or free like SL does)
I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).
I am talking about free kvm and stuff like that.
I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.
I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).
I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.
I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.
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Nov 8, 2009
I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.
So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..
I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.
So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!
Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!
I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.
So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!
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Oct 17, 2009
Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?
Anyway, I was just at Hivelocity's new Cloud server site www.thecloudiscoming.com and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?
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Jun 23, 2008
I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old managed.com.
Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, Managed.com or Hivelocity?
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Jan 18, 2007
i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, Hivelocity.com is great provider so far.
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Jan 26, 2007
Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.
also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.
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Jul 10, 2007
I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:
1. What's hivelocity's quality/latency like
2. How can Hivelocity be profitable at that rate?
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Dec 7, 2008
HiVelocity VS. SoftLayer
Which one is better overall?
Uptime, support, pricing, etc.
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Apr 26, 2009
I am very disappointed with business practices at Hivelocity. I rent a budget server from them and always pay on time.
Last week I received a reminder claiming an unpaid invoice and was threatened twice my service would be terminated if I would not pay. I checked my debits and all hosting invoices were paid.
I noticed they have sent me another invoice for a remote reboot feature for 3$. I have never ordered such feature and I am very surprised they dare to invoice me for a service I never ordered.
Unless this was an error, I find this very shady to be invoiced for items I never ordered - Yet, to be threatened disconnection of paid services. Neither an explanation why i was invoiced for unwanted items nor an apology was offered. They said I could cancel the service ... but why would I need to cancel an order I never made?
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Apr 20, 2009
This is 4th day i am having network issue on HiVeloCity.
Does anyone else here experiencing the same problem, or its only rack where my server is located?
I am unable to use my server for almost 4 days as i already said, and they still have no solution for me.
Every time i open up a live chat with support, they tell me that they are checking, working on it, having someone see it, etc. but problem is still there.
What should i do?
I am going to post pings from SoftLayer and my home to their main ip (their websites' IP where i see pocket loss as well)
... because of this my websites are opening so slow, and many ppl are complaining about this.
Since there is many experts on this forum i would like advise from you guys.
I would like to stay with HVC if they can fix this, if not looks like i will have to look for another provider.
Softlayer:
PING hivelocity.net (69.46.24.178) 56(84) bytes of data.
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=0 ttl=119 time=30.4 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=1 ttl=119 time=30.0 ms
64 bytes from hivelocity.net (69.46.24.178): icmp_seq=2 ttl=119 time=29.9 ms ...
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Apr 28, 2009
I am trying to purchase a server and HiVelocity gave me a really good quote. But their speed test did not turn out really good.
Anyone can share their views on their network and speed?
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Oct 25, 2009
It would appear that Hivelocity's networks were incredibly, or portions of them were, from 430 am CST to around 630 AM this morning, and once again, god only knows how long it'll be down this time. 1m files were taking upwards of 1 minute to download and traceroutes 45+ seconds to complete, when one can get in the server that is. Anyone else noticing this? Here's a few traceroutes from inside the network (again, when I can actually get in). Quite latent ...
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Apr 26, 2009
What are your overall comparisons -- HiVelocity vs. Softlayer.
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Apr 3, 2009
Any1 else having Network problems with HVC?
My server is not reachable.
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Oct 15, 2009
If any of you are with or going with Hivelocity here are a few things we have encountered today:
We asked to cancel our Virtuozzo lisense at the end of this billing month which would be the 22nd, they then went ahead and cancelled it straight away meaning we had no backups for our VPS clients.
We then asked for them to install windows 2008 server onto our machine it took them from 12pm - 9pm to complete this.
After logging in to our billing system we find a new hard drive added to our server which one we did not ask for and two we do not need adding an extra $150 onto our server bill.
Overall today has been a real pain in the **** with them, yes I agree they are a fantastic host but the fact we have been billed for something we never asked for has completely annoyed me.
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Dec 2, 2008
pc-core.net vs hivelocity.net
What is the best pc-core.net
Or hivelocity.net?
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Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
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Nov 6, 2008
what do you think of pc-core? are they good?
I heard few good things about hivelocity...
I'm standing between 2 deals and dont know which one to take
PC-CORE
PENTIUM-D 820 DUAL-CORE 2.8GHZ 800FSB
2GB DDR RAM
250GB SATA
2000GB BW/MONTH
5 IP Adresses
PRICE: 69.95/m with NO SETUP FEES
and 50% off first month
hivelocity
1x Pentium 2.8 2GB 160 GB--- $75
Look like the pc-core deal is better hardware because of dual core and sata drives
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