Plesk 12.x / Linux :: SMTP Outgoing Email Error Webmail And Outlook
Jul 16, 2014
I have just install on a new server plesk 12.0.18 Update #7 on centos 6.5 final.Added new hosting for the domain on a dedicated IP. All works fine (website, incoming mails etc) apart from outgoing mails.Both webmail (roundcube) and other mail software (outlook 2010, 2013 , android phone etc) outgoing mail i can't get to work.
I have attached screen from webmail with SMTP error (250) : Authentication failed..With Outlook it will allow me to set up account, test account setting... it say all all complete if i don't set secure connection (SSL)/requires authentication. But when you try sending mails you get the error: Your message did not reach some or all of the intended recipients.
Subject:test
Sent:16/07/2014 15:13
The following recipient(s) cannot be reached:
'x@xxx.com' on 16/07/2014 15:13
Server error: '554 5.7.1 <x@xxx.com>: Relay access denied'
When you set the outgoing requires authentication/ advance SSL you get:Send test e-mail message: None of the authentication methods supported by this client are supported by your server.I have tried changing to some outgoing ports to no avail.
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Jun 25, 2014
installed on CentOS 6 and Plesk Version 12.0.18.
I initially had trouble where everytime i tried to load webmail.domain.tld i would have a DNS error, I've resolved this by correcting the DNS settings on my domain and now i can login to the webmail and recieve emails. Now, whether i use Horde or Roundcube i get this authentication error for my SMTP. I'm very new to this stuff and i'm not sure where my log files are or what the issue could be or even how to fix it.
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May 26, 2014
Since 12.0.18, when I go to Tools & Settings > Mail Server, I get this error message on the page:
"Error: The limits on outgoing mail will not work for the subscriptions that have IP addresses from the white list. To make the limits work, remove IP addresses from the mail server's white list".
However, the whitelist page just contains 127.0.0.0/8 and ::1/128, and all my subscriptions have an external IP address which is clearly not in the whitelist.
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Jun 25, 2015
I am having trouble with setting up an email account to set up the email I go to Mail > Create Email Address > and enter email address (info@example.com) and check the "access to control panel" and create a password and also check "mailbox" .
But in the email client, when I go to use SMTP and I enter the following info:
- SMTP Server: example.com
- username: info@example.com
- password: password I created above
- port 25
- user TLS
I get this error: Your other email provider is responding too slowly. Please try again later, or contact the administrator of your other domain for further information.
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Aug 29, 2013
After migrating our existing client base from legacy Plesk 9.x servers and Expand to PPA, clients phoned in with mail sending problems. These clients are using submission port 587 because their ISPs intercept port 25.
Existing client, Outlook error message:
"None of the authentication methods supported by this client are supported by your server"
Testing with Thunderbird, error message:
"An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your Mail preferences and try again."
It seems a "fresh" PPA requires STARTTLS on e-mail clients. It is furthermore confirmed that Thunderbird detects the e-mail server settings as dependant on TLS.
The problem is that TLS doesn't seem to work properly by default.
In order to preserve our existing customer base, we follow: [URL] ....
Bottom line, in your /etc/postfix/master.cf, change the line that says "submission" from this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=yes -o smtpd_tls_security_level=encyrpt -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
to this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=no -o smtpd_tls_security_level=may -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
then do:
/etc/init.d/postfix reload
This is just a quick fix to get you going and stop the phones from ringing. Ideally we would like to re-enable TLS and have information as to why it is not working.
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Nov 4, 2014
When i try to login from outllook pop3 is ok but smtp is error.
When i check mail log file:
Code:
Nov 4 16:28:07 server1 courier-pop3d: Connection, ip=[::ffff:176.43.150.48]
Nov 4 16:28:07 server1 courier-pop3d: LOGIN, user=test@xxxxxxxxxxxxx.com, ip=[::ffff:176.43.150.48], port=[23885]
Nov 4 16:28:07 server1 courier-pop3d: LOGOUT, user=test@xxxxxxxxxxxxx.com, ip=[::ffff:176.43.150.48], port=[23885], top=0, retr=0, rcvd=12, sent=39, time=0
[Code] ....
I try to past pci compliance,but now this is not importand. If there have some repair postfix command? Default configuration? Or how can i send emain from outlook.
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Aug 1, 2014
Since upgrading to Plesk 12 I am experiencing a strange bug:
When enabling the limitation of outgoing email messages, is not possible to RECEIVE emails to a account that is only redirecting the email messages (to a different account which also lies on the server).
I reproduced this behavior on two different servers from which one is a complete reinstall.
The maillog will then show the following error when receiving mails to a redirecting address:
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: REJECT during call 'limit-out' handler
I can find very few information on this error message, but when disabling the limiting feature, everything works as expected.
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Jul 3, 2014
I have some error when the new outgoing spam protection (limitation for outgoing mail) is enabled. Mail clients are unable to use SMTP for sending mails. "My mail client says: The message could not be sent. You are not allowed to use sendmail utility."
I don't undestand the blocking behaviour since the checkbox "Allow scripts and users to use Sendmail" is checked and no limit is exeeded.This is the relevant log part of maillog:
Code:
Jul 3 00:44:36 srv01 postfix/smtpd[3326]: C0E5182A20: client=46.128.x.x.dynamic.cablesurf.de[46.128.x.x], sasl_method=CRAM-MD5, sasl_username=info@domain.de
Jul 3 00:44:36 srv01 postfix/cleanup[3331]: C0E5182A20: message-id=<0A380CA8-AAE3-4FA8-BA7A-A3FDF7CD16E2@domain.de>
Jul 3 00:44:37 srv01 /usr/lib/plesk-9.0/psa-pc-remote[3280]: handlers_stderr: DATA REPLY:554:[B]5.7.0 The message could not be sent. You are not allowed to use sendmail utility.[/B] REJECT
Jul 3 00:44:37 srv01 /usr/lib/plesk-9.0/psa-pc-remote[3280]: REJECT during call 'limit-out' handler
Jul 3 00:44:37 srv01 postfix/cleanup[3331]: C0E5182A20: milter-reject: END-OF-MESSAGE from 46.128.213.43.dynamic.cablesurf.de[46.128.x.x]: 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.; from=<info@domain.de> to=<mail@domain2.de> proto=ESMTP helo=<[192.168.1.20]>
Jul 3 00:44:37 srv01 postfix/smtpd[3326]: disconnect from 46.128.x.x.dynamic.cablesurf.de[46.128.x.x]
Moreover I disabled the line "non_smtpd_milters" in postfix main.conf since my server has same issues discribed in the following thread:
Postfix: mails sent through sendmail binary are blocked because of wrong HELO
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Nov 17, 2014
I have recently migrated from one server with Plesk 11 to another server with Plesk 12 and cant get the alias emails work properly like they worked before the migration. I can send emails from any alias@alias.domain (via Outlook), but cant receive them.I can receive emails only from the mailbox email of the main domain, but not for the alias-email of that mailbox for an alias domain that worked well for Plesk 11. Where might be the problem?
I have created a webmail.domain.tld in the Webmail-Services (where it says Horde 6.2.1 is installed), but the webmail.maindomain.tld is not working. I get displayed only the "webservers default page". Webmail.maindomain.tld worked well in Plesk 11.There is also no "Webmail" link in the domain control pannel like it used to be in the Plesk 11.I have created a new abonnement with a new domain to test this, but there is no Webmail link for this abonnement as well.
You message for <alias@alias.tld> from 2014/11/17 could not be delivered. 4.0.0 smtp; 454 4.7.1 <alias@alias.tld>: Relay access denied
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Jun 17, 2014
The Outgoing Mail Control feature is working fine. One missing option with this feature is to view the contents of blocked messages. Unfortunately, sometimes a site gets hacked and is sending spam. which are over the message sending limit, to try to find out where the message came from.
The current problem is that the email message contents of the limitation warning with subject "Attempts to exceed outgoing limits for domains, mail boxes and subscriptions." is not correct. Somehow it only contains the text: date.timezone = "Europe/Amsterdam" (which is a PHP setting) instead of a descriptive message. I hoped it would contain the blocked message contents or some useful text. Can I change the contents of this message to the what is should be? And what should it be?
It looks like a problem I had ones before where the custom PHP settings at the hosting packages level and at the domains level where replaced with some other kind of settings string. But solved by just changing the custom PHP settings
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May 4, 2015
I keep having certain domains being hijacked and mass emails being sent from them somehow. I've disabled mail within domain control panel for each domain and issue keeps occurring. I've limited # of emails as well to 2-5 per hour but now so many are trying to be sent from my server it is clogging up mail queue and I have to log into server via ssh and run postsuper -d ALL every day or two. It is very frustrating. The only way I can stop it is to disable domain in plesk panel but that is not an option.
What can I do to find the cause of this issue and stop it?
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Jul 14, 2015
I have a plesk12 webhost linux. We are having an issue about horde webmail. Weird because one of the email user cannot open email coming from specific email address and this is the message:
Error Message: Error when communicating with the server and There has been no contact with the server for several minutes. The server may be temporarily unavailabe or network problems may be interrupting your session. You will not see any updates until the connection is restored.
Now upon checking to the error logs of httpd, I found the ff:
[Tue Jul 14 16:53:09 2015] [warn] [client 202.X.X.X] mod_fcgid: stderr: PHP Fatal error: Class 'Math_BigInteger' not found in /usr/share/psa-pear/pear/php/Horde/Mapi.php on line 172, referer:http://webmail.domainsample.com/imp/dynamic.php?page=mailbox
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Nov 29, 2014
I have used plesk 11.5 and never had problem before. I installed Plesk 12 and Migrated sites + created new email to test as well. When I go to webmail webmail.domain.com
I get the login screen from round cube which i want.
Then I enter login + password and I get 500 Internal Server Error.
Apache Server at webmail.domaincom Port 80
It worked fine on 11.5
Linux CentOS 6.6
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Apr 30, 2008
I want to cap users on outbound emails ....
Example: User A sends an email to 100 people (using To,cc and bcc) . However the server needs to stop sending that message and cap a limit of 5 recipients per email
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Jun 1, 2015
I am getting an Error at running this command '/usr/local/psa/admin/sbin/mchk --with-spam'
boss@server:~# /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
[Code] ....
The Dump Log of /usr/local/psa/admin/logs/panel.log
[URL] .....
Executing: /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore
Log: [URL] ....
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Dec 25, 2014
I use postfix/smtp plesk12 centos7, I create mailbox add password. For example my domain is a.com from roundcube all work no problem.
My script isn't working look like this:
SMTP CONFIGURATION (LEAVE DEFAULT IF YOU USE mail() )
SMTP HOST smtp.a.com
SMTP PORT 587
SMTP Secure tls
SMTP Auth true
SMTP USERNAME test@a.com
SMTP PASSWORD my password
And the script dont send emails to user, say that Mailer Error: SMTP connect() failed. In dns settings I don't have smtpa.com host only have mail.a.com why from scripts don't send email to users?
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Feb 23, 2015
actually i want to know is this sending this email by my smtp server?
Feb 23 14:49:36 nsxxxxxx /var/qmail/bin/relaylock[9836]: /var/qmail/bin/relaylock: mail from 187.5.81.179:51251 (187-5-81-179.bsaco701.dsl.brasiltelecom.net.br)
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: Handlers Filter before-queue for qmail started ...
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: from=Frederick59c@brasiltelecom.net.br
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: to=info@xxxxxxxxxx.be
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: handlers_stderr: SKIP
[code]....
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Mar 7, 2015
The problem is, can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. The problem was lapping Plesk 11.5 via 587 port. That was timeout connection or authorization error with the correct settings. Mail may be sent, sometimes not. No longer working than working. At the same time when working with e-mail clients(example, The Bat) work fine. In Plesk 12 same problem. Port 465 - e-mail clients(example, The Bat) work fine. But can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. When using Cpanel with Exim - all work perfect. But the Plesk e-mail with Postfix - constant problems.
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Nov 11, 2014
I have two sites that register a high amount to SMTP traffic. Both sited have only forwarding email addresses.
Do forwarding addresses accumulate SMTP traffic on the log?
Also, if a forwarding email is created without a mailbox is it necessary to add a password so that "others" cannot use the blank SMTP server to send email out?
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Jul 10, 2013
This error occurred always when I try to send one email using my server and authentication STARTTLS. Here message From mailer daemon:
Signature: Postfix SMTP server: errors from unknown[187.75.4.156]
Message:
Transcript of session follows.
Out: 220 age1.com.br ESMTP Postfix
In: EHLO [192.168.1.101]
Out: 250-age1.com.br
Out: 250-PIPELINING
Out: 250-SIZE 20480000
[Code] ....
For other details, see the local mail logfile
/usr/local/psa/var/log/maillog
Code:
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: cannot get RSA certificate from file /etc/postfix/postfix_default.pem: disabling TLS support
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: TLS library problem: 26508:error:02001002:system library:fopen:No such file or directory:bss_file.c:355:fopen('/etc/postfix/postfix_default.pem','r'):
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: TLS library problem: 26508:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:357:
[Code] .....
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Apr 8, 2015
I have Plesk 12 on CentOS 7. I have only MSMTP installed not Postfix or Qmail. No matter what settings I use in the external SMTP settings the mail is never sent and I cannot find any error logs.
I have tried gmail smtp, sendgrid smtp and another smtp server that I own.
This is not a firewall issue as far as I can tell since if I install postfix it just works. Also any Wordpress or Joomla installs that use SMTP settings with gmail or sendgrid work just fine.
Screenshot for information only. I used accurate usernames, passwords, etc.
↑
Quick update. I tried the recommended CentOS 7 with the same result. Can installing Plesk 12 without a mail server and using the msmtp relay option actually works?Click to expand...
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Nov 29, 2014
My requirement is to redirect all hosted domain's webmail to the main hosting webmail url .. how can this be achieved ?
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May 15, 2007
I have run a server for some time with no troubles. All of a sudden the server will not allow outlook, outlook express, eudora etc to send emails. I can connect and receieve emails fine, but sending is another matter. I get a connection timed out message when I attempt to connect and send emails.
Sending email via Horde Webmail works 100% fine, it only seems to be when you send from a client side email app.
what might be causing this, or where to start looking? My experience with Linux is very, very limited.
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Aug 11, 2008
I have WHM with centos and I have a customer who needs to send large attachments of 25 or 30 mb, he uses webmail. So the question is... how do i increase the load time?...
since i believe that is not a problem of data capacity... maybe his connection is too slow, and therefore he cant send large data.
And also how do i increase load time for the customers who use outlook aswell?
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Oct 11, 2009
I am using CPanel,I have thousands of messages and it takes time to access them via webmail; I have moved all inbox mails to Outlook but I am looking for a solution to upload my sent messages to Outlook so that I 'll never have to use webmail.
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Oct 15, 2014
I have a client with a dedicated server running. Spec below.
The problem I am having is with incoming email. When I set up a new email account it can take about 10 attempts to log on to the incoming mail server. Once it has connected it will be ok for a short while then I will get a connection error and no emails will come through.
This is happening across all platforms, PC / MAC / iPhone and iPad.
I am a web designer with limited knowledge of the setting up of the server and was looking to set up email server within plesk.
General
CPUGenuineIntel, Intel(R)Core(TM) i5-2400 CPU @ 3.10GHz
VersionParallels Plesk Panel v11.0.9_build110120608.16 os_Ubuntu 12.04
OSUbuntu 12.04.4 LTS
Key numberPLSK.02873817.0002
System Uptime: 60 day(s) 10:03
Hostname
IP address
OSUbuntu 12.04.4 LTS
Panel version11.0.9 Update #62
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Jul 10, 2014
I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.
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May 18, 2015
we regularly get this message in boxmail of adress used to send email from server.This is the mail system at host DOMAIN.fr. You can delete your own text from the attached returned message.The mail system
<1@SERVERNAME.HOSTER.com> (expanded from <1>): User unknown in virtual
alias table
If i look in maillog i see that :
May 18 16:48:52 SERVERNAME postfix/error[22737]: F22521B4E45: to=<1@SERVERNAME.HOSTER.com>, orig_to=<1>, relay=none, delay=0.07, delays=0.04/0.01/0/0.02, dsn=5.0.0, status=bounced (User unknown in virtual alias table)
Just after that we can see email go normally :
May 18 16:48:59 SERVERNAME postfix/smtp[22736]: F22521B4E45: to=<EMAIL@DOMAIN.com>, relay=mx3.mail.icloud.com[17.158.8.50]:25, delay=7.3, delays=0.04/0.03/2.4/4.8, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
The problem is in error message (at top) the message attached is the one sent to EMAIL@DOMAIN.com. So we can think the message is not sent to EMAIL@DOMAIN.com. SERVERNAME, HOSTER and EMAIL@DOMAIN are here to mask real data.
OS: Debian 7.7
Plesk version: 12.0.18 Update #46
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