Plesk 11.x / Linux :: STARTTLS Authentication - SMTP Error
Jul 10, 2013
This error occurred always when I try to send one email using my server and authentication STARTTLS. Here message From mailer daemon:
Signature: Postfix SMTP server: errors from unknown[187.75.4.156]
Message:
Transcript of session follows.
Out: 220 age1.com.br ESMTP Postfix
In: EHLO [192.168.1.101]
Out: 250-age1.com.br
Out: 250-PIPELINING
Out: 250-SIZE 20480000
[Code] ....
For other details, see the local mail logfile
/usr/local/psa/var/log/maillog
Code:
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: cannot get RSA certificate from file /etc/postfix/postfix_default.pem: disabling TLS support
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: TLS library problem: 26508:error:02001002:system library:fopen:No such file or directory:bss_file.c:355:fopen('/etc/postfix/postfix_default.pem','r'):
Jul 10 14:15:37 ip-172-31-27-123 postfix/smtpd[26508]: warning: TLS library problem: 26508:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:357:
[Code] .....
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Jun 25, 2014
installed on CentOS 6 and Plesk Version 12.0.18.
I initially had trouble where everytime i tried to load webmail.domain.tld i would have a DNS error, I've resolved this by correcting the DNS settings on my domain and now i can login to the webmail and recieve emails. Now, whether i use Horde or Roundcube i get this authentication error for my SMTP. I'm very new to this stuff and i'm not sure where my log files are or what the issue could be or even how to fix it.
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Jan 24, 2013
I have a new Plesk 11.0.9. #34 server with Centos 6.3 64bit.
I made a few changes in order to be PCI Compliant.
I created a domain and try to send email with no luck.
----------Maillog------------
Jan 24 16:01:28 server7 pop3d-ssl: Connection, ip=[::ffff:X.X.X.X]
Jan 24 16:01:34 server7 pop3d-ssl: IMAP connect from @ [::ffff:X.X.X.X]ERR: LOGIN FAILED, ip=[::ffff:X.X.X.X]
Jan 24 16:01:34 server7 pop3d-ssl: Unexpected SSL connection shutdown.
Jan 24 16:01:48 server7 pop3d-ssl: Connection, ip=[::ffff:X.X.X.X]
[Code] ....
As you can see from the logs, the pop/imap connection is successful. I login to webmail with the username/password successfully. I can't send from Outlook/thunderbird etc.
Tried to rebuild emails with /usr/local/psa/admin/sbin/mchk --with-spam but no luck.
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Jul 10, 2014
I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.
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Oct 9, 2014
I'm currently experiencing a lot of problems, using Horde. Users are not able to log-in due to this error:
Code:
2014-10-09T10:00:54+02:00 EMERG: HORDE Uncaught exception 'Horde_Exception_PushApp' with message 'User xxx@yyy.tld is not authorized for Horde.' in /usr/share/psa-pear/pear/php/Horde/Registry.php:1555
Stack trace:
#0 /usr/share/psa-pear/pear/php/Horde/Registry.php(1198): Horde_Registry->pushApp('horde', Array)
[Code] .....
I've already tried re-installing Horde, but without success.
There's an article in your KB, but `/var/lib/php/session` does not exist and `/var/lib/php5/sessions` has the required perms.
I've also tried to set session.save_path to `/var/lib/php5/sessions` in `/etc/psa-webmail/horde/horde/php.ini` and after a restart, sessions are written into that directory. But the problem still exists.
Code:
_b|i:1412842564;_r|i:1412864164;horde|a:25:{s:11:"auth/authId";s:13:" xxx@yyy.tld";s:12:"auth/browser";s:110:" Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.101 Safari/537.36";s:16:"auth/credentials";s:4:" imp";s:15:"auth/remoteAddr";s:15:" my.ip.addr.ess";s:11:"auth/userId";s:13:"
[Code] .....
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Apr 29, 2015
I've just installed a Plesk 12 vServer and created a customer with a email adress. I took the informations shown in the Power-User-Panel under "emails" with the correct ports. After clicking on "finish" it shows that Thunderbird has a problem with a certificate from Plesk.
I don't want that this error message will be shown for customers.My primary domain of the vServer has a SSL-certificate. Could I use this primary-domain to avoid the error message (the server-adress would be different)? If I use the primary domain inside the server-adress Thunderbird will say "there is no email account on this server".
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Mar 13, 2015
I have a client using a very old email client ( Eudora on Mac OS 9 ) and he cannot send email using our Plesk server.
The error reads...
I said: RSET
And then the SMTP server said: 530 5.7.0 Must issue a STARTTLS command firstClick to expand...
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Jun 25, 2015
I am having trouble with setting up an email account to set up the email I go to Mail > Create Email Address > and enter email address (info@example.com) and check the "access to control panel" and create a password and also check "mailbox" .
But in the email client, when I go to use SMTP and I enter the following info:
- SMTP Server: example.com
- username: info@example.com
- password: password I created above
- port 25
- user TLS
I get this error: Your other email provider is responding too slowly. Please try again later, or contact the administrator of your other domain for further information.
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May 12, 2014
Plesk Panel, 11.0.9, #61, Windows 2008 R2 SP1, x64
PROBLEM:
With reports configured to send out to an email address local on the Windows server configured through PLESK, if local relay isn't enabled at 127.0.0.1 on the SmarterMail server, the reports are never delivered.
- server is [domainx].com
- email to receive reports from PLESK is plesk444@[domainx].com
-this email address is able to send and receive internally or externally to and from any client w/ SMTP auth enabled.
If SmarterMail is configured with SMTP Authentication Bypass for 127.0.0.1, we get the scheduled report emails as we should. Without the SMTP Authentication Bypass enabled, none of the clients or administrators get any reports or notifications at all.
QUESTION: How can I configure PLESK Panel 11 itself to use that SMTP Authentication to send those reports out?
--is there a configuration file or registry value I can add or modify?
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Jul 16, 2014
I have just install on a new server plesk 12.0.18 Update #7 on centos 6.5 final.Added new hosting for the domain on a dedicated IP. All works fine (website, incoming mails etc) apart from outgoing mails.Both webmail (roundcube) and other mail software (outlook 2010, 2013 , android phone etc) outgoing mail i can't get to work.
I have attached screen from webmail with SMTP error (250) : Authentication failed..With Outlook it will allow me to set up account, test account setting... it say all all complete if i don't set secure connection (SSL)/requires authentication. But when you try sending mails you get the error: Your message did not reach some or all of the intended recipients.
Subject:test
Sent:16/07/2014 15:13
The following recipient(s) cannot be reached:
'x@xxx.com' on 16/07/2014 15:13
Server error: '554 5.7.1 <x@xxx.com>: Relay access denied'
When you set the outgoing requires authentication/ advance SSL you get:Send test e-mail message: None of the authentication methods supported by this client are supported by your server.I have tried changing to some outgoing ports to no avail.
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Jun 26, 2014
We have more than 10 domains on the same webspace, sharing the same document root. When we try to add a new domain on the same web space (sharing the same document root) Plesk takes a long time to create it (about 10 minutes). While domain creation, all the other domains sharing the same document root and web space get an authentication error. When Plesk finishes, all domains work again.
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Jun 8, 2007
I use Exim + Dovecot for my mail server. We can get mails through pop3 protocol without a problem, but when we try to send mails, exim does not permit relay. My passwords are stored in a mysql database for dovecot. Is it possible for exim to do authentication based on that? If it will be easier, i can create a text file with md5 passwords on it for my users.
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Mar 2, 2007
Where I have to configured Cpanel Exim Smtp Authentication for ASSP-Deluxe.
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Jul 24, 2014
I trying to create authentication Key in SSH with plesk 11.5.30 CentOS Linux box...I followed the following KB article to create authentication key. URL...The authentication key not working.
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Aug 12, 2014
Lately I've been spending a lot of time grok'ing the Postfix logfile (i.e., /usr/local/psa/var/log/maillog) and I've been noticing a lot of authentication failures (and even one successful break-in).
Most entries are just a simple pair of log entries that includes the source IP address and then the details of the mailbox name, like this one:
Code:
Aug 12 08:08:18 www postfix/smtpd[4805]: warning: unknown[162.255.86.250]: SASL LOGIN authentication failed: authentication failure
Aug 12 08:08:20 www plesk_saslauthd[4434]: failed mail authenticatication attempt for user 'media@example.com' (password len=6)
[Code]....
How are these entries generated? i.e., Why mailbox name given right away some times (like the first example) while - other times - the account name isn't displayed for several seconds - almost ninety seconds in the second example?
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Oct 17, 2007
I have a customer that wants to send emails using Exim and SMTP (using outlook), withouth authentication. Now.. the big question is ... how can I configure the Exim server to work withouth any authentication?
I know the risks of this withouth any authentication, but is my customer's server and he want to work in this way.
He is also asking if he is able to send emails withouth authentication using SMTP for certain IP addresses.. is that possible? Can be done for only 1 domain, or for the entire server?
Im using Exim 4.6.8 and RHE 4 + cPanel.
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Jun 27, 2013
I am using plesk 11.0.9 and I want disable ssl anonymous authentication. A vulnerability exists in SSL communications when clients are allowed to connect using no authentication algorithm.
How I can disable anonymous authentication
Plesk apache + nginx running
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Jul 28, 2014
I have a brandnew server with CENTOS 6.5 Final with Plesk 12.
For some reason unknown i'm not able to configure Postfix as smtp server and accept plain text autentication. It only accept TLS autentication both on port 25 or 587. If i install Qmail everything works without any problem.
There my configuration files.
(Main.cf)
queue_directory = /var/spool/postfix
command_directory = /usr/sbin
daemon_directory = /usr/libexec/postfix
[Code].....
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Jun 24, 2015
Two days ago we have upgrade a Plesk Panel 11.5 to 12.0.18. It have been working properly until today. Lots of mailboxes doesn't work with the error
Jun 24 13:30:12 hosting2 plesk_saslauthd[19704]: No such user 'mailbox@domain.tld' in mail authorization database
Jun 24 13:30:12 hosting2 plesk_saslauthd[19704]: failed mail authenticatication attempt for user 'mailbox@domain.tld' (password len=10)
The /usr/local/psa/admin/bin/mail_auth_view show only a few mailboxes.
The /usr/local/psa/admin/sbin/mchk --with-spam does´t fix the problem.
If we change the password of one of the crashed mailbox, it works until the /usr/local/psa/admin/sbin/mchk command is executed.
If we try to clear a new mailbox in one of the domains that doesn't work, we adquire the error "mailmng-outgoing failed"...
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Aug 9, 2014
I installed the Google Authenticator extension, and the inevitable happened: my phone died.So now I am left without access to the Plesk panel.How can I disable the authentication in the SQL database, so I can login again?
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Aug 29, 2013
After migrating our existing client base from legacy Plesk 9.x servers and Expand to PPA, clients phoned in with mail sending problems. These clients are using submission port 587 because their ISPs intercept port 25.
Existing client, Outlook error message:
"None of the authentication methods supported by this client are supported by your server"
Testing with Thunderbird, error message:
"An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your Mail preferences and try again."
It seems a "fresh" PPA requires STARTTLS on e-mail clients. It is furthermore confirmed that Thunderbird detects the e-mail server settings as dependant on TLS.
The problem is that TLS doesn't seem to work properly by default.
In order to preserve our existing customer base, we follow: [URL] ....
Bottom line, in your /etc/postfix/master.cf, change the line that says "submission" from this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=yes -o smtpd_tls_security_level=encyrpt -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
to this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=no -o smtpd_tls_security_level=may -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
then do:
/etc/init.d/postfix reload
This is just a quick fix to get you going and stop the phones from ringing. Ideally we would like to re-enable TLS and have information as to why it is not working.
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Jun 29, 2013
After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:
Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resourceClick to expand...
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