Plesk 12.x / Linux :: Mail Server Outgoing Email Error In Settings
May 26, 2014
Since 12.0.18, when I go to Tools & Settings > Mail Server, I get this error message on the page:
"Error: The limits on outgoing mail will not work for the subscriptions that have IP addresses from the white list. To make the limits work, remove IP addresses from the mail server's white list".
However, the whitelist page just contains 127.0.0.0/8 and ::1/128, and all my subscriptions have an external IP address which is clearly not in the whitelist.
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Jun 29, 2015
As the admin user, change the setting for a particular email account called "The maximum number of outgoing email messages" to a value beyond the default. For example if the default is 35, set it to 75. This is common -- often we have customers who send larger quantities of messages than the average user.
Login as a reseller with access to manage the email account and attempt to change any *other* value. For example, you could completely ignore the outgoing mail messages value and change just the Auto-Reply value
Plesk refuses to allow the change and kicks me back to the first tab with the following error:
The value must be in the range 0..35. Only the Plesk administrator can adjust this setting.Click to expand...
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Jul 16, 2014
I have just install on a new server plesk 12.0.18 Update #7 on centos 6.5 final.Added new hosting for the domain on a dedicated IP. All works fine (website, incoming mails etc) apart from outgoing mails.Both webmail (roundcube) and other mail software (outlook 2010, 2013 , android phone etc) outgoing mail i can't get to work.
I have attached screen from webmail with SMTP error (250) : Authentication failed..With Outlook it will allow me to set up account, test account setting... it say all all complete if i don't set secure connection (SSL)/requires authentication. But when you try sending mails you get the error: Your message did not reach some or all of the intended recipients.
Subject:test
Sent:16/07/2014 15:13
The following recipient(s) cannot be reached:
'x@xxx.com' on 16/07/2014 15:13
Server error: '554 5.7.1 <x@xxx.com>: Relay access denied'
When you set the outgoing requires authentication/ advance SSL you get:Send test e-mail message: None of the authentication methods supported by this client are supported by your server.I have tried changing to some outgoing ports to no avail.
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Jun 17, 2014
The Outgoing Mail Control feature is working fine. One missing option with this feature is to view the contents of blocked messages. Unfortunately, sometimes a site gets hacked and is sending spam. which are over the message sending limit, to try to find out where the message came from.
The current problem is that the email message contents of the limitation warning with subject "Attempts to exceed outgoing limits for domains, mail boxes and subscriptions." is not correct. Somehow it only contains the text: date.timezone = "Europe/Amsterdam" (which is a PHP setting) instead of a descriptive message. I hoped it would contain the blocked message contents or some useful text. Can I change the contents of this message to the what is should be? And what should it be?
It looks like a problem I had ones before where the custom PHP settings at the hosting packages level and at the domains level where replaced with some other kind of settings string. But solved by just changing the custom PHP settings
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May 4, 2015
I keep having certain domains being hijacked and mass emails being sent from them somehow. I've disabled mail within domain control panel for each domain and issue keeps occurring. I've limited # of emails as well to 2-5 per hour but now so many are trying to be sent from my server it is clogging up mail queue and I have to log into server via ssh and run postsuper -d ALL every day or two. It is very frustrating. The only way I can stop it is to disable domain in plesk panel but that is not an option.
What can I do to find the cause of this issue and stop it?
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Jun 1, 2015
I am getting an Error at running this command '/usr/local/psa/admin/sbin/mchk --with-spam'
boss@server:~# /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
[Code] ....
The Dump Log of /usr/local/psa/admin/logs/panel.log
[URL] .....
Executing: /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore
Log: [URL] ....
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Oct 9, 2013
Incoming mail on several devices with various operating systems gives me no trouble at all. However I can not find the right settings for outgoing mail for Thunderbird 24.0.
For incoming mail I noticed I had to submit mail.<name>.be and port 143, no authentication and non-encrypted password. And it works.
For outgoing mail server I've tried a lot of options:
mail.<name>.be, all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
smtp.<name>.be , all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
<name>.be, all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
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Mar 11, 2015
I wonder if there is any chance to change the domain that is being shown as the incoming/outgoing mail server to users of the Plesk Panel, when clicking on the "Info"-Icon near an e-mail-account in the mail list (see screenshot).
We only have a SSL certificate for one domain and want our customers to use this domain in their mail client settings, so that the client trusts the domain.
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May 18, 2015
I set multiple mail servers (eg media-26.com) in the black list of server-wide mail settings but i still get spams from these mail servers..does it work properly?
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Dec 5, 2014
so my website is working perfectly fine for a few months now, and im looking to use Roundcube instead of Google Apps.What are the DNS settings i need to change to for my domain registrar?Currently i have the following records, and it can only send email, and not receive.
A Records @ IP Address
A Records webmail IP Address
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Jul 2, 2008
I getting this error when our clients are sending mail from outlook but they are able to send mail from webmail.
we are using exim mail server and whm . i can't understand where is problem , anybody can help me ?
Sending' reported error (0x800CCC6A) : 'Your
outgoing (SMTP) e-mail server has reported an internal error. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP). The server responded: 451 Please try again
later.
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Aug 1, 2014
Since upgrading to Plesk 12 I am experiencing a strange bug:
When enabling the limitation of outgoing email messages, is not possible to RECEIVE emails to a account that is only redirecting the email messages (to a different account which also lies on the server).
I reproduced this behavior on two different servers from which one is a complete reinstall.
The maillog will then show the following error when receiving mails to a redirecting address:
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: REJECT during call 'limit-out' handler
I can find very few information on this error message, but when disabling the limiting feature, everything works as expected.
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Jul 3, 2014
I have some error when the new outgoing spam protection (limitation for outgoing mail) is enabled. Mail clients are unable to use SMTP for sending mails. "My mail client says: The message could not be sent. You are not allowed to use sendmail utility."
I don't undestand the blocking behaviour since the checkbox "Allow scripts and users to use Sendmail" is checked and no limit is exeeded.This is the relevant log part of maillog:
Code:
Jul 3 00:44:36 srv01 postfix/smtpd[3326]: C0E5182A20: client=46.128.x.x.dynamic.cablesurf.de[46.128.x.x], sasl_method=CRAM-MD5, sasl_username=info@domain.de
Jul 3 00:44:36 srv01 postfix/cleanup[3331]: C0E5182A20: message-id=<0A380CA8-AAE3-4FA8-BA7A-A3FDF7CD16E2@domain.de>
Jul 3 00:44:37 srv01 /usr/lib/plesk-9.0/psa-pc-remote[3280]: handlers_stderr: DATA REPLY:554:[B]5.7.0 The message could not be sent. You are not allowed to use sendmail utility.[/B] REJECT
Jul 3 00:44:37 srv01 /usr/lib/plesk-9.0/psa-pc-remote[3280]: REJECT during call 'limit-out' handler
Jul 3 00:44:37 srv01 postfix/cleanup[3331]: C0E5182A20: milter-reject: END-OF-MESSAGE from 46.128.213.43.dynamic.cablesurf.de[46.128.x.x]: 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.; from=<info@domain.de> to=<mail@domain2.de> proto=ESMTP helo=<[192.168.1.20]>
Jul 3 00:44:37 srv01 postfix/smtpd[3326]: disconnect from 46.128.x.x.dynamic.cablesurf.de[46.128.x.x]
Moreover I disabled the line "non_smtpd_milters" in postfix main.conf since my server has same issues discribed in the following thread:
Postfix: mails sent through sendmail binary are blocked because of wrong HELO
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Mar 3, 2015
I upgraded from 11 to 12 (centOS) and set outgoing mail limits for mailboxes, domains and subscriptions, as per the documentation at URL....However, it doesn't appear the limits are limiting outgoing mail. As I can still send far more mail than the current limit using a PHP script.
#### maillog (partial & timestamp + servername removed for brevity) ####
py_limit_out[16427]: ERROR 'NoneType' object has no attribute 'lower'
plesk sendmail[16426]: Error during 'limit-out' handler
plesk sendmail[16426]: handlers_stderr: SKIP
plesk sendmail[16426]: SKIP during call 'check-quota' handler
[code]....
how to configure outgoing mail limits? I've also read through the sendmail documentation but couldn't find anything.
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Apr 3, 2015
Almost all mail adresses on my server is getting a spam mail from same mail marketing company everyday and i want to block them... Normally i just add the mail address to blacklist from "Spam Filter Settings" but this company is opening new addresses everyday and it is impossible to add all of them to blacklist so i need adding it as a regex to the blacklist...
The company i am talking about is opening mail addresses every day like below...
nrt150401@hotmail.com
nrt150402@gmail.com
nrt150403@yandex.com
nrt150404@mynet.com
As you can see all mail addresses begin with "nrt"+"6 digits of day"+"free mail provider", so right now i am using the regex below and it is already added to the blacklist but they are still able to send me... What can i do now?
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Mar 27, 2015
Where do I setup limits for email sent by PHP scripts?
They do not seem to be throttled by the plan's outgoing limits at all.
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Sep 29, 2014
How is the Number of outgoing Mails counted by mails or by recipients?
With a limit of 25 mails per hour is it possible to send 25 mails with 200 recipients each before they will be blocked or will one mail with more the 25 recipients exceed the limit?
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Mar 15, 2015
I've searched, since about update 37 the outgoing mail control has stopped working for all of my domains. I get a hacker sendmail script uploaded sometimes and it used to catch it. Now it allows them to send and isn't detected them, maxing out my relays.
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Oct 16, 2014
The problem is that all the mail that exits my VPS server (OVH) is going to the spam folders of Gmail, Outlook, etc accounts.
I've tried to connect my Gmail account to check via POP3 my inbox on my VPS, and all I get is an SSL error.
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Jul 16, 2014
In the documentation for Plesk 12 there is no information on what is happening if the limit for outgoing mail is reached.
If there is a limit of 50 mails per hour on a mail account and someone is trying to send 60 mails in one hour, what does happen with these 10 mails over limit?
1. Are there send 50 mails and the rest of 10 mails are deleted and will never be sent?
2. Or are these 10 mails sent later?
3. Can there be sent more mails in the next hour or is the mail account now blocked for sending mails?
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Jul 15, 2014
I upgraded Plesk to 12.0.18 on centos5.8 just because of new feature, Outgoing Mail Limit. There was no problem until I had to increase one of my client's domain limit. I set its Mail Box, Domain & subscription limit to "unlimited", but user get limit exceeded warning again. I search this problem on internet, and the only related article was [URL] .... but I didn't got meaning of "server wide limits".
Where is this feature config file?
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Sep 3, 2014
I m trying to get the feature "Outgoing Mail from Exclusive IP Addresses" working, as with an updated Postfix configuration the menu entry for this functions does not appear anymore.
Maybe i am missing something in my configuration that tells Plesk to not show it anymore.
Plesk 12 - fresh installation on Debian Wheezy.
We only changed main.cfnd here is the configuration file (please note that the formatting was a bit corrupted by the plesk panel ):
Code:
alias_database= hash:/etc/aliases
alias_maps= hash:/etc/aliases, hash:/var/spool/postfix/plesk/aliases
append_dot_mydomain= no
biff= no
disable_vrfy_command = yes
header_checks= regexp:/etc/postfix/header_checks
mailbox_size_limit= 0
[Code] ....
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Jul 27, 2014
How do you reset the outgoing mail limits report?I have been doing some testing and I don't want the report to show that some of my domains are over their limits.
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Apr 7, 2015
Plesk 12.0.18 Update #38
Cloudlinux 6.6
Outgoing mail control functions properly for domains, but it does not count or limit subdomains.
For example, if you have a subdomain like:
sub.domain.tld
And an email account on that subdomain, like:
info@sub.domain.tld
Then outgoing mail limits are not applied to that subscription/domain/mail account. You are able to send more emails than the limit.
Also, if you go to:
-> Tools and Settings
-> Outgoing mail control
And try to see statistics for that subscription/domain/mail account, it shows that there are not sent emails, even if you have sent emails. Of course I checked it many hours after sending, or even the next days.
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Nov 13, 2014
When creating a new subscription via the API (Plesk 12) is there a way to specify the Mail settings? More importantly is there a way to turn off Mail when setting up a new subscription? Each time I create a subscription via the API Plesk spits out the following error:
Code:
New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: Empty content was provided for config file /etc/httpd/conf/plesk.conf.d/webmails/horde/demon3zxc.e-worksmedia.com_webmail.conf file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 47 code: 0.
Here's an example of the request I'm sending:
Code:
<packet version="1.6.3.0">
<webspace>
<add>
<gen_setup>
<name>{{domain}}</name>
<ip_address>{{ip_address}}</ip_address>
[Code] .....
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Jan 10, 2015
Is it possible to see what e-mails are blocked/prohibited by Plesk Outgoing mail control? Currently i've set a limit of 20 mails on each mailbox. Yesterday I received an e-mail that there were messages blocked. For me personally it would be good to see what the receivers email adresses are and optionally what the content of the e-mail was. This way I can find out if it was really spam or not.
If the e-mails weren't spam, is there a possibility to release and send them?
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Jan 12, 2015
I have set the values for outgoing mail control low enough to catch the problems without affecting all but one of my clients. I have given him increased limits on certain of his mailboxes.
However when he wants to modify the mailbox, for example change the password he gets the following error.
The maximum number of outgoing email messages (in a pink box)
"The value must be in the range 0..50. Only the Plesk administrator can adjust this setting."
He cannot change the password for this mailbox.
Is there anyway of setting a custom limit on an account and also allow the client to retain the ability to reset his own password.
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Oct 1, 2014
I just configured the limit for outgoing mail. It works well, but I have still some questions.
Normally the server sends bounce messages in HTML and in german. They look nice and what is much more important, the users who do not speak english are informed what is going on.
The message that is send, when the limit for outgoing mail is exceeded uses a different template. It is delivered in plain text and after explaining in german that the mail could not be send, it states the reason in english.
Is there any way to edit this bounce message, so that a translation could be added?
I had some users complaining that the server is not working, because they tried again and again to send a mail and kept the counter over the limit. For they did not understand what was causing it.
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Sep 27, 2014
On the dashboard (intro page) there is the option "Outgoing Mail Control" and there the link "See report". When clicking on "See report" I get a "Warning: Permission denied." error message when being logged in as the full administrator. Is this due to an error in an update or what is going on here?
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Jun 27, 2014
I have upgrade from 11.0 to 11.5 three days ago and yesterday then from 11.5 to 12 due to the need of the outgoing mail control limit feature... but that ist not working.
I have enabled the feature and set a limit for one emailadress to two mails per hour. i have sent definitely more then 3 test mails via this email address but nothing happens.. and when i look into the statistics screen - this email address has sent 0 mails in the last 12 hours - which is definitely wrong. Seems the piece in the middle which counts mails etc is not working... how does the outgoing control limit works? is there some special configuration needed after an upgrade etc?
Good work on Version 12!
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