Plesk 12.x / Linux :: External SMTP Relay Not Sending Email From Panel
Apr 8, 2015
I have Plesk 12 on CentOS 7. I have only MSMTP installed not Postfix or Qmail. No matter what settings I use in the external SMTP settings the mail is never sent and I cannot find any error logs.
I have tried gmail smtp, sendgrid smtp and another smtp server that I own.
This is not a firewall issue as far as I can tell since if I install postfix it just works. Also any Wordpress or Joomla installs that use SMTP settings with gmail or sendgrid work just fine.
Screenshot for information only. I used accurate usernames, passwords, etc.
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Quick update. I tried the recommended CentOS 7 with the same result. Can installing Plesk 12 without a mail server and using the msmtp relay option actually works?Click to expand...
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Feb 23, 2015
actually i want to know is this sending this email by my smtp server?
Feb 23 14:49:36 nsxxxxxx /var/qmail/bin/relaylock[9836]: /var/qmail/bin/relaylock: mail from 187.5.81.179:51251 (187-5-81-179.bsaco701.dsl.brasiltelecom.net.br)
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: Handlers Filter before-queue for qmail started ...
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: from=Frederick59c@brasiltelecom.net.br
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: to=info@xxxxxxxxxx.be
Feb 23 14:49:37 nsxxxxxx qmail-queue-handlers[9838]: handlers_stderr: SKIP
[code]....
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Jan 7, 2015
We are trying to use a configure settings for an external SMTP server within Plesk (Windows 2008 R2 Plesk 12) but are receiving the following error message:
Error: Unable to encode IDN email address 'username': email address is invalid
We are trying to use a username for SMTP authentication as we do not have the option of using an email address with our current SMTP relay provider.
Is there any way around this so that we can use a username rather than an email address?
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Mar 13, 2015
My postfix is sending huge amounts of e-mail that I was forced to stop postfix.
Even if I set relaying to closed, disable message submission and disable sendmail spam is still being send..
Outgoing mail control reports nothing at all, and if I check my server with online tools to be sure it is not relaying everything is reported fine.
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Dec 8, 2014
Plesk 12.0.18 #27
CentOS 7.0.1406
I have followed the instructions here to send Plesk notifications through External SMTP (overuse, new domain creation, etc): URL....Here is the error I see in the panel.log: ERR [panel] Unable to send mail.
Is there another log that I'm missing with a more detailed error? Sending through an external SMTP works fine on sites hosted on the same server (Wordpress, Joomla).
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Aug 15, 2014
I'm using a 1blu.de vServer. On my VPS is Plesk 11.5 with centOS 6 installed. I created my Webspace [URL] .... and removed the Mail Services and activated the MSMTP plugin because I'm using the webserver from the hoster 1blu.de.
I activated the Firewall with the "allow any connection" rule.
In Plesk Tools & Settings > External SMTP Server I filled in the server informations smtp.1blu.de password & username. I checked all three boxes -> SMTP needs auth, allow user scripts ...
I installed Wordpress 3.9.2 with a Theme that uses PHP Mail function. The contact form is not sending any messages out. So I tried other php mail scripts but it doesn't work.
[URL] ....
Code:
<html>
<head><title>PHP Mail() test</title></head>
<body>
This form will attempt to send a test email. Please enter where this test should be sent to
<br><p>
<form action = "sendmail.php" method = "post" name="sendmail">
Enter an email address: <input type = "text" name = "to"><br>
<input type="submit" value="Send" name="submit"><input type="reset" value="Reset" name="reset"><br><p>
[URL] ....
Where can I find the log file that could give me information?
I just want to use php mail for my wordpress contact form and for a project application.
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Jul 14, 2013
I am using Plesk Panel 11.0.9 (latest updates applied) on CentOS 6.4. at Strato. Unfortunately I can not send email from outside of the server (thunderbird). As I am not familiar wwith mail server configuration at all I would expect that plesk panel does that for me (right?)
* I can send emails via web mail.
* I can receive emails in thunderbird, but sending runs into a timeout.
* The plesk firewall configuration does have a rule for smtp (but I don't see for which port), so I would expect it is not a firewall issue
* I would like to send with some security (starttls and encrypted password), but sending does currently also not work with any combination of (non-)security setting.
My domain has been migrated from another provider, I added it myself via Plesk panel later. The only mail-related change I did without plesk panel was to copy the mailboxes from my old server to /var/qmail/mailnames. But this should not effect sending email...
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May 28, 2015
I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.
It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?
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Jul 10, 2015
After setting up a new server on Plesk12, I successfully ran some test mail outs using phpmailer using the SMTP server on this machine
However, there was an issue in creating new local mail accounts in plesk with an error message each time.
Investigating this issue led me to a solution that I should run mail_restore from the Plesk scripts
This cured the problem of setting up new local accounts but outgoing SMTP mail is always failing with 'relay access denied'.
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Jul 8, 2015
I can receive email from all accounts and all domains.
The problem is that when sending an email to an external email (gmail., hotmail, outlook.com .... etc) this is sent to mail queue and do not leave that place.
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Oct 19, 2007
I got plesk 8.2 on a linux machine (CentOS 4.3).
I'm having probs sending emails.
I created a few email accounts for a client. they can receive emails with no prob.
however, if I set my server as the outgoing server, they are unable to send emails.
could I be missing some packages?
I'm using smtp.domainname.com as setting.
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Aug 29, 2014
I am currently running a trail of plex to see if it meets our requirements.
My domains are currently being hosted by an external provider and I have made the dns entry to point it the the server running plesk.
Now we can access the site created through plesk but the emails are not working not the webmail or even trying to forward the mails.
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Oct 7, 2014
Plesk delivering email locally to a not existing mailbox instead of sending it to an external party. First I was using a local mailbox, but my client wanted to control the email using their own server. So I've changed the MX records to this new server. Deleted the inbox in Plesk and turned off Mail support for this domain.
New situation: DNS server for domain.com is hosted on a different location and points to my Plesk server for the website and the MX records point to the clients server for the mail.
Email send from email addresses like gmail are send correctly to the clients server. Email addresses from my PLesk server and forms from the website are send locally.
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Jul 29, 2014
I've a box running Linux Plesk 12.0.18 + Postfix and hosting mydomain.com. Email service is hosted by an external provider.
The problem is that I can't write to postmaster@mydomain.com because Postfix tries to deliver it locally.
What I've already done:
Configured MX record on DNS to point the external provider's server.
Disabled mail service for the TLD from plesk panel or with:
/usr/local/psa/bin/mail --off mydomain.com
The problem still remains.
I think I'm facing on Plesk 12 the same problem described here and elsewhere on this forum for Plesk 9: [URL]
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Jun 20, 2014
We were using the mailserver on our linux install, but have since changed over to an ms exchange server. With that I removed the mailserver and installed MSMTP relay only mailserver (SMTP client) option.
I configured the External SMTP Server settings under Tools & Settings / Mail with a valid email address password host name and port of 587. When I save it says settings saved.
Since doing this I have been unable to use the email link option for share files in the file share portion of my domain. When I try to select a user from the list to send the email to or even type an external email all I get is the error "Unable to send email".
When I checked the maillog file in /usr/local/psa/var/log, I get this error "Jun 20 15:42:59 u16271698 msmtp: host=smtp.1and1.com tls=off auth=on user=to@email.ca from=psaadm recipients=to@email.ca errormsg='cannot use a secure authentication method' exitcode=EX_UNAVAILABLE"
Where I have proper emails configured where I placed "to@email.ca"
How can I get this working with the MSMTP relay only mailserver (SMTP client) option installed?
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Jun 21, 2014
I need to sending health notification emails to another email.
I change admin : /usr/local/psa/bin/init_conf --update -email xxx@xxx.xx
Admin change, but health notification email not change.
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Jun 25, 2015
I am having trouble with setting up an email account to set up the email I go to Mail > Create Email Address > and enter email address (info@example.com) and check the "access to control panel" and create a password and also check "mailbox" .
But in the email client, when I go to use SMTP and I enter the following info:
- SMTP Server: example.com
- username: info@example.com
- password: password I created above
- port 25
- user TLS
I get this error: Your other email provider is responding too slowly. Please try again later, or contact the administrator of your other domain for further information.
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Dec 25, 2014
I use postfix/smtp plesk12 centos7, I create mailbox add password. For example my domain is a.com from roundcube all work no problem.
My script isn't working look like this:
SMTP CONFIGURATION (LEAVE DEFAULT IF YOU USE mail() )
SMTP HOST smtp.a.com
SMTP PORT 587
SMTP Secure tls
SMTP Auth true
SMTP USERNAME test@a.com
SMTP PASSWORD my password
And the script dont send emails to user, say that Mailer Error: SMTP connect() failed. In dns settings I don't have smtpa.com host only have mail.a.com why from scripts don't send email to users?
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Jun 3, 2008
i have this weird problem of emails not gettign delivered and i am hosting with theplanet. Every email is sitting on the queue and not delivered.
i checked with dnsreport and it says
Timed out [Last data sent: [Did not connect]]
and my exim_mainlog shows
R=dk_lookuphost defer (-1): host lookup did not complete
2008-06-03 04:49:59 SMTP command timeout on connection
i have restarted exim, checked firewall and still i am unable to fix my problem!
update:
i again checked with dnsreport and my nameservers are failing
NS FAIL NS A timeout occurred getting the NS records from your nameservers! None of your nameservers responded fast enough. They are probably down or unreachable. I can't continue since your nameservers aren't responding. If you have a Watchguard Firebox,
it's due to a bug in their DNS Proxy, which must be disabled (31 Jul 2006 UPDATE: several years after being informed of this, there is a rumor that there is a fix that allows the Watchguard DNS proxy to work).
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Mar 7, 2015
The problem is, can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. The problem was lapping Plesk 11.5 via 587 port. That was timeout connection or authorization error with the correct settings. Mail may be sent, sometimes not. No longer working than working. At the same time when working with e-mail clients(example, The Bat) work fine. In Plesk 12 same problem. Port 465 - e-mail clients(example, The Bat) work fine. But can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. When using Cpanel with Exim - all work perfect. But the Plesk e-mail with Postfix - constant problems.
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Nov 11, 2014
I have two sites that register a high amount to SMTP traffic. Both sited have only forwarding email addresses.
Do forwarding addresses accumulate SMTP traffic on the log?
Also, if a forwarding email is created without a mailbox is it necessary to add a password so that "others" cannot use the blank SMTP server to send email out?
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Feb 18, 2015
When a PHP script is sending a mail, there is added an return path in mail header. How to change that mail address in return path?
We are using Postfix and CentOS 6.5
Plesk is setting the mail address of the owner of the hosting account. When changing the owners mail address in Plesk, the return path is still the same and is not updated...
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Jul 16, 2014
I have just install on a new server plesk 12.0.18 Update #7 on centos 6.5 final.Added new hosting for the domain on a dedicated IP. All works fine (website, incoming mails etc) apart from outgoing mails.Both webmail (roundcube) and other mail software (outlook 2010, 2013 , android phone etc) outgoing mail i can't get to work.
I have attached screen from webmail with SMTP error (250) : Authentication failed..With Outlook it will allow me to set up account, test account setting... it say all all complete if i don't set secure connection (SSL)/requires authentication. But when you try sending mails you get the error: Your message did not reach some or all of the intended recipients.
Subject:test
Sent:16/07/2014 15:13
The following recipient(s) cannot be reached:
'x@xxx.com' on 16/07/2014 15:13
Server error: '554 5.7.1 <x@xxx.com>: Relay access denied'
When you set the outgoing requires authentication/ advance SSL you get:Send test e-mail message: None of the authentication methods supported by this client are supported by your server.I have tried changing to some outgoing ports to no avail.
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Mar 21, 2014
If I change DNS using Plesk Panel the DNS server does not send a notification to the slave server, however if I change DNS directly through the DNS Manager it does send the notifications. Looking around the only thing I can find is an old post [URL] .... I'm not sure if this is related.
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Jun 17, 2014
today i changed the password for the admin panel for a customer (username eg. mylogin). 10 minutes later he called me and said that he cannot get into his emailaccount anymore. Checked the password and saw that the emailpassword for his emailaddress (eg. mylogin@mydomain.com) is now the same from the admin panel login. So i changed the emailpassword and checked the admin panel login - it now has the emailpassword. What a mess.. I'm running Plesk Panel 11.5.30 MU47.
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Jun 27, 2008
I have a cPanel server with CSF installed.
Today I face a problem having SMTP Relay attack
I Enabled SMTP Tweak inside WHM and it prevent the relays
But I am still seeing a huge attack inside my exim_mainlog through one of the domain hosting in the server.
I Delete the domain DNS zone, Change the domain name server, it still doesn't stop the attack. How do I go with this? Need help for those experienced in this...
H=mail1.data393.net [208.42.234.80] F=<> rejected RCPT <305stevengan@techobceat.com>: mail1.data393.net [208.42.234.80] is currently not permitted to relay through this server. Perhaps you have not logged into the pop/imap server in the last 30 minutes or do not have SMTP Authentication turned on in your email client.
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Oct 9, 2009
I'm searching for a smtp service that lets me send email from several different emails (domains), lets me connect to non standard port numbers, and which is not banned/do not accept spam.
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Jul 17, 2008
I'd like to describe an issue and see if this sounds familiar to anyone, or if there is a solution that I have not thought of yet.
CAUSE: My ISP (yeah, it's comcast) began blocking port 25 inbound so my personal mail server was no longer receiving mail.
RESOLUTION: I worked through a new DNS re-router to change the port that would now receive mail: from port 25 to port 587. It took me a while to get the routes pointed correctly, but I finally got the messages to route, get through my firewall, and hit the mail server.
NEW PROBLEM: After some IP and DNS routing issues, I finally got things to work, the email that gets sent finally arrives at my mail server. However, the mail server (Alt-N MDaemon) now requires AUTH from the incoming DNS re-direct.
BIG QUESTION: How do I configure MDaemon mail server (or any other mail server, for that matter) to accept the mail from the new re-route server? Mail now re-directed to the new port ALWAYS comes from that route (mx-routes01.editdns.net). Where in the configuration settings of MDaemon do I set it up? I've tried including the host name and the IP address into every WhiteList list I can find, added it to the trusted host name list and everything. I'm at a loss, since it's impossilbe to configure the re-route server to provide AUTH credentials to my mail server. MDaemon now replys to every mail reuqest with : 530
Authentication required (in reply to MAIL FROM command)
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Jun 17, 2007
Anyone know of a good place to do SMTP relaying through?
We have legitimate clean email that we need to send for my site that gets filtered as junk mail for the major free email services (Hotmail, Yahoo mail, AOL mail, etc.). Unfortunatley it is legitimate email that needs to get through to the end user to register their account.
Right now we use the free 250 smtp relays per day that come with our free GoDaddy hosting account but we are quickly approaching the need to send more than 250 a day and GoDaddy charges a healthy amount for more than 250 a day.
Anyone know of a good economical SMTP relay service?
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Apr 27, 2008
I am using Qmail for most of my email accounts which is taking up a lot of my Singapore bandwidth which is extremely expensive. Anyway to configure such that POP goes to my Singapore servers, while I setup a pair of servers in USA for my SMTP needs?
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