Contact Dreamhost Via Telephone?
Jul 30, 2006
I'm having trouble with dreamhost at the moment. From 7pm PST my site was down and it is till now which is 10 hours and i'm losing money
I've message them 4 time throught the support email thing but they haven't replied.
the problem i'm having with my website strange, i get this error message
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
but if i press refresh it does the job, some of the content inside work but some does and it will give you that text again. Anyone suggest what is the reason for this? My other friend who are hosted with dreamhost are fine but accept me. maybe it's on a differnet server that's why but if my site is down i'm expecting to lose around 300usd .
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May 5, 2008
Quality is also important. I need a real 99.99% uptime.
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Aug 29, 2007
if any of you knew a telephone system where callers can be asked to enter a authorization code before being passed on to an agent.
Callers would only be allowed to move on if they type in a code that is matched in a database.
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May 6, 2008
I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
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May 8, 2008
the matter is kind of important and i dont want to discuss it in this thread, but i could not find a contact e-mail on the website. only phone numbers. so I know eurovps people are on this site, can one of them pm me and we can get in contact?
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Nov 5, 2009
I have presale questions, but Ecatel support not answer.
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Mar 3, 2009
looking for any kind of help on how to contact spamhouse. They have banned IP addresses that m using on my server, and ve been trying to contact them for 4 months already to resolve this issue and got no response.
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Jul 25, 2008
anybody here work for serveraxis?
if so. i need to talk with him really fast.
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Oct 12, 2007
how to contact Teleglobe? I have sent a message to hostmaster@teleglobe.net already, waiting if someone answers. Their node in Hongkong is working like crazy. Traceroute from the US to my country shows up to 3800ms, meanwhile it's around 250-300ms usually
9 if-3-0.core1.HK2-HongKong.teleglobe.net (116.0.93.17) 198.109 ms 198.059 ms 198.124 ms
10 * ix-4-7.core1.HK2-HongKong.teleglobe.net (216.6.95.6) 3878.938 ms 3850.810 ms
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Jul 23, 2009
Does anyone have an Global Crossing contact?
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Jul 2, 2009
Does anyone have specific contact information for apple.com or mac.com postmasters? I've tried the standard postmaster/hostmaster addresses at both domains, with no response/autoresponders, etc. One of the IPs in our servers seems to be blocked, but can't find anywhere how to contact their postmaster.
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Jan 18, 2009
Does, by chance, a SteadCom representative visit this forum?
The problem: I can't receive a new password to the client area (no email is sent from SteadCom after I use 'forgot password' feature), the VDS I had is I suppose suspended and I have no means neither to access the user cpanel to pay/renew, nor to use live talk with support - the link on the site does nothing.
Voice communication isn't an option.
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Nov 22, 2008
Anyone have an IM contact for Virpus Networks?
I have Ken on icq but he is n/a.
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Jun 11, 2008
We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?
Does anybody has a good HP sales contact that they can share? Looking for 50-100 of their lower end server (DL120).
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Apr 5, 2008
Is anybody able to get me in touch with Poundhost ? We can't seem to log on to the customer portal - and nobody are answering the phones there. Our server has been down for almost an hour now - I need somebody done immediately.
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Oct 13, 2008
Anyone have any alternative wiresix contact data? I have a ticket open with them marked "urgent" and haven't had a response in over an hour. It should be noted this is very unlike them.
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May 7, 2008
I was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
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May 21, 2007
Should I contact the host or the registrar if the two are separated?
I've received a lot of blog spam lately where someone seems to have hacked certain setups of Joomla that also have a wordpress blog and then installs landing pages for his spam in the wordpress blog. Granted the person on the other end of my complaint is innocent but I just want the frickin Spam to stop.
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May 16, 2008
When we try to browse domain.com get below error.
==============================================
CWebsite.GetWebServerName error '80040403'
Unable to get web server name. Please try again or contact support.
/interfaces/standard/SiteProperties.asp, line 139
==============================================
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Jun 8, 2008
Suddenly Apache started acting weird, I rebooted the server, Disabled suexec, and a lot more thing to make it work..
But I'm not able to figure it out.
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Jan 23, 2007
i have problem in SSH if i want to restart it its say:
sshd has failed, please contact the sysadmin
can any one tell waht i do?
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Jun 20, 2007
My Webhost suddenly does not allow php contact forms! Instead, they expect me to change all forms on 16 sites hosted by them to use a phpFormMail solution they provide. It's a real hassle.
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Jul 23, 2007
Sometime, my server returned this error:-
MailEnable: Message delivery has been delayed.
Message is waiting at xxx.xxxxx.xxx for delivery to e.mx.mail.yahoo.com.
Reason: Mail Server for yahoo.com could not accept your email at this time. MailEnable will keep trying to deliver this message and will notify you of any progress.
After a while, then i could telnet to e.mx.mail.yahoo.com port 25. Sometimes it can't.
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Jun 10, 2007
httpd has failed, please contact the sysadmin
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Sep 8, 2007
Recently I had a "falling out" with DreamHost. I had their downtime and everything everyone else experiences, and I was ok with that. I could look past the small problems and love DreamHost for the good things it offered. The good cheap things(Shared Hosting).
I was running a small video blog(externally hosted videos) with WordPress as my street pimp. Everything was going great. It started out slow, as most sites do, but I was really happy to be seeing 1.5-5K unique hits daily. This went on for a good 2 months lovely. I was very satisfied. Well one day I became "Mr Big" and hit 12K in about 10 hours. DreamHost quickly turned my account off, as I was affecting the other sites on the server that I shared. Understandable. Well they eventually referred me to their VPS (dreamhostps.com)and I quickly signed up, thinking I had just solved all my problems.
Haha, what a lying **** she turned out to be. Promising me love and compassion, but only bringing deceit and pain. Spending an extra $25/mo(250 MB/250 MHz guaranteed) I thought I was golden.
Now I cant get 50 uniques an hour without getting a Internal Server Error. WHY DREAMHOST?! WHY MUST YOU HATE ME??
Im currently looking to get away from DH. I cant stand these problems. I need something that can withstand 15K unique hits on a mildly modified WP site serving external videos. What are my options?
I guess I should also include my budget... which isnt much at all. Im not going above $50/mo, but would love to get something around $35-45.
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Oct 31, 2009
I spent an afternoon completely away from computers, and when I got back, I received this email from the Dreamhost Security Bot:
-----
We have noticed your myacct user causing a large amount of load on the webserver. We also noticed that domains under this user are running outdated web software that may be hackable. Often times when domains get hacked the hackers will launch malicious processes that use a great deal of CPU time and thus increase the load on the machine caused by your user. This does not necessarily mean that your sites are hacked, but they could be. To ensure that your user is not compromised and contributing to server load unnecessarily (and, also not engaging in illegal activity typically associated with these types of hacks) we ask that you review the following and act accordingly.
Comment: so far, so good
Most commonly hacking exploits of this nature occur through known vulnerabilities in outdated copies of web software (blogs, galleries, carts, wikis, forums, CMS scripts, etc.) running under your domains. To secure your sites you should:
1) Update all pre-packaged web software to the most recent versions available from the vendor. The following site can help you determine if you're running a vulnerable version:
[url]
Joomla (v1.5.8) : /home/myacct/disabled site.net/ (OUTDATED!)
I disabled this site six months ago.
Joomla (v1.5.12) : /home/myacct/joomla1512site.com/ (OUTDATED!)
There were three of these
WordPress (v2.8.4) : /home/myacct/wp284site.org/ (OUTDATED!)
There were six of these
- WordPress installations need to be updated to the current release of 2.8.5.
- Joomla installations need to be updated to the respective current secure release: 1.0.15 or 1.5.14.
- Any old/outdated/archive installations that you do not intend to maintain need to be deleted from the server.
The (OUTDATED!) domains above have been disabled by renaming the domain directory to end in "_DISABLED_FOR_POSSIBLE_EXPLOIT__CONTACT_DREAMHOST". Please do not reinstate them until you are ready to immediately upgrade them, or until you have already upgraded them.
-----
So, nine of my sites were disabled, for a period of four hours, with NO ADVANCE WARNING from Dreamhost.
I send them a response, pointing out that:
1. I run a tripwire program, integrit, on a daily basis. It showed no evidence that any of these sites had been hacked.
2. My access logs showed no increase in activity on this date.
They wrote, "We have noticed your myacct user causing a large amount of load on the webserver." Well, I certainly would like some details on this, but I haven't received any.
Here's part of the response I got:
-----
In the case of some of the domains that were disabled your softwares were
years out-of-date.
------
no. Wordpress 2.8.4 was released August 12, 2009. Joomla 1.5.12 was released July 1, 2009. The only software that was "years" out of date was on two sites that had been disabled by me six months ago.
It's clear that these people are making things up as they go along. All they really had to do was send me a note saying, "Hey, Bob, could you update these Wordpress and Joomla sites sometime in the next few days?"
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Jun 8, 2008
I am trying to get a hold of the abuse department of Layered Technologies. They host a splog which is continually ripping my content - takes the content down after a complaint - just to publish it again after a few hours.
I only have sales@layeredtech.com - and even so they promise to forward the request - the latest rip is from yesterday evening and still on the other site.
I really like to have this resolved.
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Nov 28, 2008
Does anyone have contact info for the hetzner.de manager/supervisor? I am currently having an urgent issue that I would like to discuss with their manager directly but cannot find his/her contact info.
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Apr 30, 2008
how to contact hostdime's management? Because I can't get any answer that works for me from hostdime hosting and "no" answer from instantcpanellicense..
I am in a very bad situation now.. I did a special agreement with Hostdime's external cpanel seller brand instantcpanel and they don't reply my tickets since 5 days. I am not sure what to do.. My due date has arrived, I need to cancel some licenses, I need some new ones. Also they have removed my special promotional code without telling me!
I have 3 big problems will leave me in some legit sanctions but I am sure they don't care of me. I am willing to pay the problematic payments again Hostdime that's no problem.
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Mar 27, 2008
I would like to use VoloMP mailing software to send can-spam compliant optin message through a dedicated server - can anyone recommend a host?
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May 23, 2007
will time i restarted server,ssh don`t run
give me error
sshd status root 25754 0.9 2.3 23264 21592 ? S 08:54 0:00 /usr/local/cpanel/whostmgr/bin/whostmgr ./ressshd
May 23 08:54:13 part5 sshd: Stopping sshd failed May 23 08:54:13 part5 sshd: succeeded sshd has failed, please contact the sysadmin.
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