Canadian VPS With Telephone Support
May 5, 2008Quality is also important. I need a real 99.99% uptime.
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List Of Good Hosters With Good TELEPHONE Tech Support
May 6, 2008I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
Contact Dreamhost Via Telephone?
Jul 30, 2006I'm having trouble with dreamhost at the moment. From 7pm PST my site was down and it is till now which is 10 hours and i'm losing money
I've message them 4 time throught the support email thing but they haven't replied.
the problem i'm having with my website strange, i get this error message
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
but if i press refresh it does the job, some of the content inside work but some does and it will give you that text again. Anyone suggest what is the reason for this? My other friend who are hosted with dreamhost are fine but accept me. maybe it's on a differnet server that's why but if my site is down i'm expecting to lose around 300usd .
Telephone System With Authorization Code
Aug 29, 2007if any of you knew a telephone system where callers can be asked to enter a authorization code before being passed on to an agent.
Callers would only be allowed to move on if they type in a code that is matched in a database.
Canadian Dedicated
Jan 25, 2007I have decided to go with a canadian dedicated for seo purpose's does anyone know where I can find a good server with comparable prices to the US, I have looks and everything seems to be about $100 more then what theplanet offers.
View 14 Replies View RelatedCanadian Servers
Aug 19, 2008I see lots of folks on WHT selling servers at very reasonable prices (3-500), however, shippping to CanadaLand is often about the same as the server.
With that being said, does anyone know of any Canadian outlets, people, persons, or business that offer used 1-5u servers?
I know Dell and HP are out there, but I am looking for used.
Canadian Reseller
Mar 17, 2007Can anyone recommend a reliable hosting company located in Canada, preferably in Ontario? I am looking to resell hosting to a variety of clients. Excellent customer support is an absolute must. Also need an easy-to-use interface with maybe cPanel, access to eCommerce software, the whole nine yards. I know that NetworkSolutions (U.S.-based) operates in Canada. Anyone deal with them? I do deal with hosting companies in other parts of the world but have some clients who wish to remain domestic.
View 5 Replies View RelatedCanadian Web Hosting
Feb 6, 2007Does anyone know of any really good Canadian web hosting companies?
View 13 Replies View RelatedCanadian And All Hardware In Canada
May 10, 2008I have been happy at site5. Due to the Patriot Act, the stricter Canadian PIPEDA law, and my Canadian residency, I am looking for a comparable Canadian host.
I have a number of domains. My research has not revealed any Canadian hosts that offer something comparable to the convenience of Site5's MultiSite. Looks like to operate multiple domains under a single account in Canada the administration is via subdomains or domain pointers rather than what MultiSite does. Is anyone aware of a Canadian host that offers MultiSite like functionality.
The company and all of its hardware must be in Canada so the data does not become subject to the laws of other jurisdictions.
Canadian Dedicated Providers
Apr 28, 2008Can any one recommend any Canadian dedicated server providers except iWeb? We have already spoken to them and they do not support our preferred server operating system and control panel.
View 14 Replies View RelatedCanadian Host With Separate Accounts?
Nov 2, 2009Anyone aware of a hosting company with all of their hardware in Canada who offers in their basic accounts the ability to host multiple domains without using sub-domains or sub-folders.
I want to host several domains with individual administration and security so that a bad script or hack of one wont affect the other domains.
Hoping to do it with a single account.
Preferred Currency At Canadian Datacenters
Oct 18, 2007We currently have a managed server at a datacenter in Ontario, and the provider had always charged us in USD. This is fine with us, as most of our revenue is in USD and then we're not subject to currency risk.
Now that the Canadian dollar has reached parity and then exceeded the USD, I'm wondering more about this policy. Is it typical that datacenters in Canada price in USD, or is our provider the exception? They list prices on their site only in USD, despite being a Canadian company and only having facilities in Canada.
Looking For Canadian Hosting Allowing Adult Sites
May 19, 2009I am looking for a Canadian host who necessarily have their servers in Canada who offer dedicated hosting and who hosts adult sites. I don't have anything particular specifications as of now since my sites are overall small (1k/day).
View 14 Replies View RelatedCanadian Data Centers/ Server Companies
Apr 23, 2008I would like to know how many dedicated server companies are based in Canada who do colo or have there own Data Center. I do know iweb is one. There are few more like peer1 and who else is there. I know there is search option but its giving too many results and i have very limited internet connectivity atm
We are looking to add canadian data center in our portfolio as well. And I am in Canada these days on business trip.
Canadian CoLocation Servers In United States
Feb 4, 2008I have a questions for you other Canadians out there co-locating machines in the United States. How do you deal with shipping back servers to you that need repaired? I had to ship a server back to me via UPS recently and to my surprise it arrives to me with a $150 COD charge on it. I ended up talking to UPS and it ended up being $50 for brokerage fee's. But I'm wondering if there is any secret some of you are using to get the machines back without crazy border fee's? This is the first instance I've had to ship something back as the provider would not diagnose the machine on site or even help with shipping I had to go through UPS and then had to rely on the provider marking the right reason for shipping which they did not do.
View 11 Replies View RelatedWill Canadian IP Adress Affect Search Engine Rankings
May 10, 2008I am considering a server from Iweb wich is based in Canada.
My question is about search engines especially google. My site will be targeting US visitors and I am in the US. When google and other search engines see that my IP address is in Canada will it have any affect on search engine ranking for the regular us google.com? I don't care much about rankings on google.ca since my visitors will mainly be in the USA. anybody have any insite on this? I also want to mention my domain name will be a .com domain
Flash Support And Real AudioVideo Support?
Mar 13, 2008Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
Softlayer Support Vs Theplanet Support
Jul 12, 2008I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
Hivelocity Support, Or No Support
Nov 23, 2008I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Vps That Support Vpn?
Nov 7, 2008Do you know any vps that support vpn ?
View 0 Replies View RelatedVPS Support
Aug 18, 2007How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
Will VPS Support Do This
Jun 1, 2007how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedHostGators Support
Aug 4, 2006Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
How Many % Of Hosts Support ZIP In PHP?
Nov 25, 2008How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Oct 27, 2008IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
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Support Tickets
Sep 29, 2009Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage Support
Jul 31, 2008GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
Liquid Web Support
May 19, 2009I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
Web Hosting That Support SVN
Jun 1, 2009I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
On-Call Support
Mar 26, 2009We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies View RelatedFantastico Support?
Nov 25, 2006Fantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?