WireSix.com - Holding Servers And Payment Hostage
Apr 22, 2008
I had two servers with wiresix, for the most part support was OK (not the best, but not really bad) and Ryan was responsive to AIM and emails. At one point I no longer needed my dedicated server with them as I had moved everything over to my Colo server. I submitted a ticket to cancel the server (i gave 45 days) and request confirmation from them which I never got. AS the time got closer for that server to go away I started getting longer and longer response times to IM and support. Because of this I felt the need to cancel my colo box and get it shipped to a DC by me as not to be left stranded by a host that didnt care.
I submitted another cancellation request (about 6 weeks in advanced) and again got no response. About this time the dedicated server was supposed to go offline. I got invoiced and charged for it so I opened another ticket asking for a refund for a server that had been canceled. No responses, on anything. Now it comes time for the colo box to be taken offline...
I requested it be taken offline and shipped out a little bit earlier then the actual date. I provided shipping information. I also noted they can use the payment that should have been refunded to cover the shipping costs. This was the first of April. I am borrowing a server from a coworker for my customer who is supposed to be on the colo server. No big deal right, borrow a server for a few days and then move the customer back to the new server...Right?
Wrong. As of this date Ryan still has all my servers online, in the rack and will not even respond to my tickets or AIM. I cant even get in touch with him (or the rest of wiresix) to allow a friend of mine to goto the datacenter and pick up the server. The refund? Who knows... At this point I am convinced Ryan is angered that I am leaving and is hold my colocated server and my payment hostage. I have no other explanation.
I have attached an image file (with some information whited out) with the tickets and the last response times intact. Please I urge everyone DO NOT USE WIRESIX. If you do, do not ever cancel or you will never see your hardware.
At this point, I do not think I have any other choice but to contact my lawyer or the Atlanta Police department for the theft of my hardware.
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Sep 4, 2008
I signed up for 3rd Rock Hosting's smallest plan and pre-paid a year because it was inexpensive and after EpicVPS's server magically deleted everything I had no reason to use a bigger host as my data was gone and my most recent backup was too old to do me much good.
The account got set up immediately, however there were problems such as my bandwidth allocation and number of email accounts and such were half of what they were quoted to be on the webpage. Ok, got a ticket in and got that sorted out no problem.
Then, something happened to 3rd Rocks upstream host and the site was down for two days about two weeks into hosting. They've had this problem before and I knew about it and decided to chance it. Bad decision I guess.
A week ago or so I got an email telling me to change my DNS as they moved to a new server. What? New name servers? Ok. I use my own DNS but updated the A records to the new IP's. This is where the trouble began, once everything resolved I could access my panel but none of my pages load! It just loads a blank screen and even view source doesn't show any of my php pages. I logged into the account via FTP and sure enough my files/data are there.. just nothing loads.
Not having to want to deal with this headache I politely asked my account be canceled and the 30 day refund honored. I was greeted by Mark asking if I changed my nameservers and when I told him I had modified my nameservers to reflect the new IP's he offered me two free months.
I stated that with the trouble I've had in the last 30 days; going past the 30 day trial would give me no 'out' if more trouble occurred. Mark stated he'd give me a refund 'ASAP'. This was Sept 1st. There's been no refund and I've shot off two more questions in the support ticket without answers. My 30 day 'guarantee' ends in just a few more days so I'm trying to get this done before hand of course.
I'm -> <- this close to filing a paypal complaint and escalating it. Being incommunicado with me for 2 days while you scrounge up $20 bucks is baffling.
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Sep 22, 2008
what is the setup time of leaseweb servers after payment?
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Oct 13, 2008
Anyone have any alternative wiresix contact data? I have a ticket open with them marked "urgent" and haven't had a response in over an hour. It should be noted this is very unlike them.
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Feb 11, 2008
I have recently been asked to work on some SEO issues for a car dealer. His site is hosted by a company that bundles the deal with templated designs that can only be superficially changed.
This comany does not allow the customer to generate new pages, no changes to scripting, no ability to change the names of images or even use the "alt" attribute...etc.
The result is that search engines do not see info that would gain the website owner in search results. I am going to suggest today that they dump their hosting but I doubt that they will do that. I can add text to the pages but I need to do so in a way that won't alter the product display. Guess I'll put the text at the bottom of the page! yipee!
The point here is that hosting companies that limit the customer in such a way that they MUST use the design and update services of that company are not honest. I urge anyone that is even thinking about web hosting to research the host completely. Avoid "bundled" deals that seem like money savers. Go with a hosting company that will allow full freedom and access to your files.
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May 1, 2009
For the time I had their services, I was very pleased. Every time I had a slight problem with my services, they were ontop of it. I'm proud to be a customer of Server Hostage, and if I still decided to keep my website, I'd continue to use them. My forum is/was MyBB and when I needed my modifications and themes installed, they handled it within minutes. This is definitely getting what you pay for. The other thing I loved about Server Hostage, was its uptime. My site was never down, and I think that's hard to come by. Thank you Server Hostage. My site is under ground wrestling . net with out the spaces.
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Dec 3, 2008
How can I determine the minimum specs for a server that will hold several VPS? Dividing the resources by the total number of VPS machines, is this any good? (Processor, Ram, ...etc)
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Oct 13, 2009
So heres the short story:
1) I had a VPS account at [url](now hosting.com) for 2+ years.
2) My credit card expired so they suspended/disabled my account because they couldn't charge it.
3) I decided that I wanted to find a new host.
4) I asked for my files.
5) They said no because the account is disabled because of non-payment for 40+ days and that I'd need to pay the balance and then reactivate my account at the new pricing structure (which is $30+ more per month).
Is this even legal? Seems like extortion to me, but then again I am not a lawyer.
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Jan 3, 2009
I signed up with La(m)nehost not a short while back, I now wanted to make use of the guarantee since i'm not happy with there service.
I issued a ticket the 27th december 2008, requesting my money back since I wasn't happy with there services and they offer a 60back not-happy-money-back guarantee.
Till this very day it seems as Lanehost is REFUSING to respond to the ticket! I asked about the issue on the chat and just got a lame answer "you should log a ticket"...
What can I do against this? I paid around 150dollar for a year (stupid enough).
I was about to start my own hosting company, and this just sets me back alot.
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Jan 22, 2009
I am planning to build my own site, but the problem is that I still don't have a domain and a hosting site..
I wanted to buy one but they all requested for a credit card number.. I'm still a student now and unfortunately I have no credit card..
Does anyone know any other way of paying those hosting sites and registering a domain w/o using credit card or something..
Or maybe since i'm still new, should I go for free hosting then? but my site uses MySql for database, is there a free hosting site that lets you use a database?
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Jul 21, 2008
i can write a long story about this guys that i actually don't know how they can start selling webhosting ,i think there should be a requirement of brain.
i m not telling much but its about 6 days our server is turned off and our website is down ,still no answer from them
[url]
its better for them to sell watermelon rather than webhosting and dedicated servers (IMO)
because they don't know how its heavy for a big website to be down
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Sep 4, 2007
our site want use Payment Portal for pay reasons.
can anyone list the most used Payment Portal?
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Feb 13, 2009
What's happen with dreamhost payment methods?
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Aug 4, 2008
Do you advice me to select paying annually with softlayer?
Or it’s a bad idea?
I will be using the server for web hosting.
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Sep 26, 2008
Somebody know a good hoster with server dedicaced accept paymane via paypal ?
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Jun 2, 2008
I signed up with them for the 10mbps offer a 199 dollar server. The invoice was due on 30 and I thought they charged thru paypal subscription service.
On 2nd, after three days, they suspended the server.
Now my problem is taht they neversent a single email that an invoiceis due. I always get invoice email and I pay. Can't remember everything ... So Limestone guy here's how how this thing works
1. You send an invoice due email.
2. Then you send a warning that the server will be discontinued in 24 hours.
3. Then you suspend the server.
This is how planet does, this how softlayer does it and this is everyone does, nothing special in this.
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Oct 28, 2008
Very quick question please post if neither of the above. If you were to order hosting online which would you use: paypal or google checkout?
Any others please post below?
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Nov 12, 2008
I'm searching a good hoster who accept paiment via moneybooker!
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Sep 23, 2008
I 'just ordered a dedi server; they rung me to confirm the order and told me my server would be ready in few hours, but later asked me send copies of my debit card and passport which I refused to do as i never did this before, especially, here, in the UK
Is this common in th US?
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Nov 17, 2008
if I buy a reseller account off xyz.com, how does that work? I understand I have to buy a vps or dedicated, but how do I collect payment?
and is it possible to open a reseller account without having your own "front", I.E. when customers sign up they would be doing it through xyz.com (and not my own hosting company/template) but the payment would still go to me.
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Jul 10, 2007
He would like that you they spoke to me of some datacenter that dedicated server rents or vps and that has accepted payment for transference of netbank. It happens that I inhabit in the Australia and the unico skill to pay is this.
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May 4, 2007
about vps company support the payment with purevanilla.com
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Oct 11, 2008
I need a dedicated server for the following specifications
RAM: 1- 2 GB
Speed:10 Mbit or more
OS:Linux (Centos/Debian/etc. or Windows )
Control Panel : Plesk/Cpanel
Budget Range:$90-$130
Payment method: Paypal
1 &1 suits my needs but there are many bad reviews about it
what's your take on that?
I need a good dedicated server provider like Softlayer (in terms of everything) who is in this price range..
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Mar 28, 2009
We work with a hosting provider in Sweden. We rent a dedicated server there. The traffic was uneven, from time to time. Sometimes there was no traffic, and sometimes it reached 90Mbit. We bought a configuration with 10,000Gb. Now they sent us the traffic invoice. That has 18Tb if to count according to the 95% system. And in total we used about 12Tb. We didn’t know they counted according to 95%, that wasn’t mentioned in the agreement, it said only about 400sek per TB excluding VAT***. That’s why we thought that we had to pay exactly for the used traffic because if to count according to the 95% system, which means it’s counted per a channel, and the agreement informed only about the Tbs.
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Oct 24, 2008
I currently have one server at The Planet, paying 147/mo. Anyone know if they have any options to pay every 6 months at a slightly discounted price? I have no plans to move, so figured I'd look if I have that option to save money. Suppose it's something I could of asked them directly but thought I'd ask here in case anyone knows or has experience doing this, and whether or not it's worth it.
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Apr 12, 2008
I have phoned 3 times and they have tested two different cards that I know work. For some unknown reason it can't update and shows my previous credit card. I have tried to update from Master Card to a Visa card.
Has anyone of you problems updating your payment infos in Orbit? Further, I think it's strange they dont accept any other payment method. Have any of you been able to wire or somthing?
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Mar 12, 2008
I paid for a server with GeekRack.net 8 days ago, and have seen no sign of the server being setup.
Now I know they are just a Burst.net reseller, they don't own or order the hardware or even have physical access to the servers, they simply get 25% off Burst.net and just resell their servers. That said you'd expect at least some sort of notification on when the server would be ready by, especially by now, right?
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Jan 20, 2007
I have a lot of questions here so if you can't answer them all I understand. even pointing me somewhere where I could get the answers would be appreciated; hardware sites focusing on server hardware, forums focusing on such, etc.
we plan to have three different types of servers:
- db server (self explanatory. mysql. for forums, mysql driven sites.)
- file server (lots of files around ~2-10MB, consistant 70mbps right now, but we want more room for upgrades. needs a LOT of storage room.)
- web server (lots of php files, but also static things like plain html, images, etc. also includes all misc services for the setup-- dns, etc.)
could I be given a rundown for which hardware each of the three should have? I don't need specifics, even just knowing that more ram is important here while cpu doesn't matter as much, or that the fastest disks available are a must, etc would all be valuable info for me. despite that, I certainly wouldn't mind specific hypothetical hardware configs.
for the database server I'm assuming the more ram the better. not entirely sure about the cpu? also not positive on disks...
for the fileserver, how much ram would be practical or useful? disk io will be an issue I'm because plenty of people will be pulling files at once so the disk needs to read from multiple places. scsi (and even raptors) are not an option as we need 750GB+ of space on a reasonable budget. more ram will take some load of of the disks, but how much is neccessary / reasonable?
for the web server I'm assuming cpu first, then ram, but it'll likely need less ram than the db server?
I'm more lost on the disks than anything. scsi on the fileserver is not an option under any circumstances due to $/GB. for the db & web server I'm willing to pay for scsi if the performance increase really does warrant the extra money, but I'd like to be convinced before shelling it out. if you have benchmarks geared at server hardware when it comes to disks I'd really appreciate it.
also, what's the best way to network these together when colocated? each one with a dual gigabit ethernet port and then the communications go to and from the router?
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May 24, 2008
We send mail to another servers but we cant recieve mails another servers. We can't recieve with webmail and outlook.
I look logs but there is no error and our ip is not in blacklist.
there is the error in our server
[url]
linux cpanel centos 4.6
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Mar 28, 2008
I was wondering if it is possible to cluster 2 web servers and 2 mysql servers with only one server working as load balancer.
I am planning to use LVS (ldirectord and heartbeat).
Let's say I have 3 IPs allocated to the load balancing server.
111.222.111.222 (Main IP)
111.222.111.223 (Web Load Balancing IP)
111.222.111.224 (MySQL Load Balancing IP)
If a connection is made to .223 it would pass the request to one of the web nodes.
If a connection is made to .224 it would pass the request to one of the MySQL nodes.
Is it possible to do this?
If not, can I run, for example, nginx on 223 IP address to provide forward proxy? (Then it would not be able to HA but the main point is to load balance so)
Also, what would be the best way to keep the data same on both web servers? This is a web cluster for a very high traffic forum with a lot of uploads every hour so it has to do real time synchronization. I heard that DRDB is only one way and not two way so I'm not going to be able to use this.
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Oct 11, 2009
I am just colocating servers and managing them myself, and renting services off of them. In the future I would like to start offering dedicated servers as well. I am wondering if many companies do this, or if its more of a general practice to just setup as a reseller? The worst part that comes to mind is thinking of how to do billing for the bandwidth per month. With my setup I would only be offering flat bandwidth packages (like 2TB a month) but even so, I cant think of anyway to automate it so WHMCS knows if they went over, if so, how much, etc.
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