i can write a long story about this guys that i actually don't know how they can start selling webhosting ,i think there should be a requirement of brain.
i m not telling much but its about 6 days our server is turned off and our website is down ,still no answer from them
[url]
its better for them to sell watermelon rather than webhosting and dedicated servers (IMO)
because they don't know how its heavy for a big website to be down
1st i need to thanks to all the members of singlehop,they realy woreking hard,support great i opened 40 tickets in month all resloved in time,also there ticket responce is less than 15min some time less than 5min,now i became one of there member in there family.
i had zero downtime,there network was very good it realy solid one.
Easr or West Singlehop is Best
any comments on singlehop.com's support?
View 6 Replies View RelatedI have a Dedicated Server with SingleHop for around a month now for my Gameservers.
I ran into Singlehop when a good friend of mine linked me to it, I saw they had a good offer: 4x more bandwidth then normal, 10TB monthly instead of 2,5TB! I was stunned for recieving that amount of BW for just $139 monthly, also, they had (and still have!) a $100 credit if you stay with them for 30 days. I decided I decided I would place an order, they looked good, good prices and didnt read anything negative on them.
When I finished filling in the order form, I found out that they only supported Credit Cards as payments. As I do not have a creditcard at my hands, I have contacted their Support Team for other ways of payment, preferably Paypal.
I came in touch with Mike Chanpong, Account Executive, and asked if he would let me pay with Paypal, which he did. Also, he gave me a 33% discount if I would order Quick Reaction Monitoring Service with it, and he doubled the RAM for me to 2GB for free. The conversation we had and the great professionality he showed really gave me confidence.
I was astonished by this amount of Service, and I never have expected this at all. I was very statisfied, payed, and then waited for the message my server was set up.
Fortunatly, my server was already set up the next morning, I immediatly started setting up my game server and I must say, I hardly have any lag (For the ones who do not know what lag is, "lag (slang) is a symptom where the result of an action appears later than expected. While different kinds of latency are well defined technical terms, lag is the symptom, not the cause." (Source: Wikipedia).)
I am now running other things besides the Gameserver as well, like IRC bots (With Permission from SingleHop management, another thing that really made me feel good about the service) and they installed the soundcard drivers for free when I asked for it.
I am also very statisfied with the great amount of service, their $100 credit offer when you stay with them for more then 30 days and other things that really make me feel like I made a good decision. And not to forget, they always reply to tickets real soon, within 1 or 2 hours at highest, which really statifies me.
Thanks alot SingleHop, and keep on delivering this GREAT service! You really proved your point to me, and I hope many others will agree with me on this post!
Singlehop Review 1:
July 2008
Ticketing:
Responses are ABSOLUTELY SLOW AS A SNAIL
Justification:
1. Networking problems(Couldn't get above 2 meg/s testing to Chicago, IL which is where THEY ARE LOCATED AT! nor anywhere else)... I submitted a ticket, and they said they reset the routers settings and hopefully that would fix it... I wish they would have ran some speedtest's because they actually made it as fast as Dial up/DSL sometimes
Knowledge:
The techs are 'meh decent'... I wish they would test some things before they automatically call it "FIXED"
Overall Experience 1st time around: 2/5
Singlehop Review 2:
August 2008
Problem #1: NETWORK PROBLEMS AGAIN!!!!
Problem #2: My OS somehow got 'reloaded' w/o me saying to do so... and they tried to cover it up with "I don't know, doesn't show a OS reload here" when I called them.
Overall experience the 2nd time around: -10/5
I'd rather pay 2x as much, and get a reliable network/smart techs/GREAT SLA!
Anyone here using SH for a long time? Any info known (yes, I read reviews)?
Saw their promos and became interested in ordering 1 server. However, after my last failure (Dawson, the scam artist) with "very low prices promos", I'm kinda paranoid when we are talking about new companies, especially the ones I haven't ever heard about.
Their live support seems to be down,
I just got a dedicated server with SingleHop and I must say they are amazing. Fast support and their prices are very good. Dan the co-owner is also great helped me set up some things. I recommend them to anyone. So far Caro.net and SingleHop are the 2 best dedicated server providers.
If you want a good deal from caro contact Mark M.
If you want a good deal from Singlehop contact Chris
I will update everyone in a couple of months on how everything goes.
Did some quick research and it seems as though MidPhase and SIngleHop share office space, and the MidPhase network is what SIngleHop appears to run on.
Am I wrong on either of these? Because SingleHop's network, at least from here, is quite fast.
My question is whether MidPhase.com stuff gets hosted in SingleHop's DC or is it in SoftLayer's DCs? Both are great, but SL isn't in Chicago...and SIngleHop is.
If MidPhase shared/dedi/PS isn't in SingleHop's DC, what's a good host for shared/VPS that is? Yes, SoftLayer is awesome, especially with ~25 ms pings from here bd. 35 to SingleHop...but just researching here...
Any good hosts that aren't terribly expensive for a basic-ish package in these data centers, that isn't overselling beyond all bounds (JustHost)? MidPhase uses SoftLayer now, but shared ops are in SEA. For the stuff I want to do, DAL is more centrally located...yeah I know beggars can't be choosers, but one can ask...
View 6 Replies View RelatedIf you read my thread from WHT a few months ago on Singlehop, it wasn't that great. I have come back to Singlehop for the 3rd time, and I must say it's nothing like I remember it being.
Sales - 10/10
Jeremy has been awesome! He has helped me every bit of the way, from getting another server setup, getting more IPs, etc. He's also awesome at getting things resolved in a timely manner. Since I buy so many IPs, I had to fill out the Justification form, and I know I screwed it up a bit... but Jeremy was kind enough to fix it for me.
Billing - 10/10
Nothing's been screwed up yet, so I can't complain. I like my invoices to all come on one day, so I always have to remember to ask them to prorate that month's addition(I've ordered like 10 things of IPs).
Tech support - 10/10
Brooks - He's very courteous when I call in for IP Migrations between servers, getting my private network setup, OS Reloads, etc.
Lamont Brown is always very friendly at replying to tickets.
Yanko is courteous and spends time on the phone to get me more info when I need it(Model numbers, etc), much better than when I talked to him in July with my other servers.
Hardware - 10/10
They only use the most premium hardware, 3Ware raid cards, Supermicro boards, etc. I've had zero problems with it at all.
Network - 10/10
I have had zero downtime, as I rejoined after their network upgrade.
Extras - 10/10
When I purchased an upgrade on my server that required that my server be OS reloaded, they offered to have the second server setup so I could transfer my data off with zero downtime.
Overall - 10/10
I know one month isn't a lot, but I think it's worth it to write a review.
I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.
I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.
It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.
So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.
I want to make a review for SingleHop Inc , What I am going to say is the Truth , Nothing Less Nothing more About this review
Singlehop Inc - the company which seek to client no to profit , Their First priority is the client
let me say why i choose SingleHop and become a client For more than 70 dedicated servers
Sales & Billing | SingleHop
All sales staff Provides you with the best offer for any server you want , Their Professionalism not lose any clients during the conversation at all , unless if u want to get FREE server wtih no cost ... that is a situation cannot offer , maybe ! - i don't know
they gave me more than chance to paid my servers , not like other DC ... if u didn't pay right now they put additionl money cuz u late to pay in the same day that invoice came up , every late day they put 5$ can u belive it ? i am in country that payments not all with paypal or credit card , 75% of my clients pay by bank transfer so i can't control to deliver the payments in the same date - this company know itself better , but i don't want to spent time talking to this company
servers | SingleHopYes ! The most point thing in this review - ALL my servers that i orderd from SingleHop , 70 servers now DIDN'T SEE ANY AHRDWARE ISSUE AT ALL - not even H.D.D OR RAM replacement ! can u believe it ?
Their servers NEW not USED & they can also provide u any hardware specification outside the stock and reply to u in the next 24H By mail
Also when u orderd server - the server built take less than 1 H - included cpanel !
support | SingleHop
support staff EXTREME professionals - from the first to the last one , they can solve any issues with easy way no one said to me i don't know
professionality and respond to you in tickets less than 15 Minute!
LEAP | SingleHopJust Amazing ! - leap is the eyes i can see it in the data center - when i login to leap - i feel like i am inside SingleHop data center , everthing i want to do is by clicks only no refresh browsers in leap - all u did in leap came & show up immediately , they have more than one feature in leap
for example My server Icon include
SSH/RDP
Private Network/SSL VPN
The Bailout System netboots your server into a rescue enviroment, it should be only used as a last resort. Proceeding with this action will hard reboot your server.
update password
reboot
Bandwidth graph
there is more features comming out soon as they promised
Compensation | SingleHopif this anything happed - Rarely i guess , and they responsable about it , they will pay u money , WHERE the company did it ? WHERE the company guarantee it to you ? Of course not - they Avoiding this and they can't afford to pay to their clients
singlehop committed for every word that have been made in their AUP and TOS
Time | SingleHopReally ! - SingleHop Break The wheel of time Which is provide Services ASAP included [ticket respond in less than 15 minute - sales respond in chat and tickets very fast - server built]
i don't know how they did it ? - i feel i am the only client their - they waiting anything to say it & they do it immediately
Development | SingleHopI want to bow in respect and thanks the man is responsable for Development And Ads section in Singlehop , Singlehop Company that are developing their website Periodically , didn't reach a week and i see new thing on their site - that i LOVIN IT i don't care about servers & services As far as my interest in coordination , design and development they have.
Seroius - SingleHop's Services Forced Me to leave 3 Data Centers I was Dealing with it And Standardization all my servers now in one place , if they keeping it up like this they will be the Next Generation Web Hosting - i guess they are now lol
Last Words | SingleHopi want to thank all SingleHop Staff for that good services for all their clients - i will thank them every one - that's is what i could do for them, that is what they Deserves
Quote:
Iam very happy client of singlehop,for past 4months there network is TOP notch.
network qulity is best for there price,iam very happy with here network
support-iam haveing fully managed servers,there support is great. Ticket will not take more than 5min to get reply,i should make special thanks to Luis Arauz,Garett Murphy,Andrew Brooks they helped me and worked in all my tickets also they are very kind to us
sales-i had good deal with Chris Larkin
One word about Chris Larkin-One man Army
Billing-In this section all top hosteing company will lack,but singlehop is great
now iam haveing 3servers with them without any issue
overall they rocks
after my LimeStoneNetworks fiasco, I decided to venture elsewhere. SingleHop.
I bought the server in the early afternoon hours, talked to a Chris over there via LiveChat, answered all of my pretty nutty questions, I was convinced!
So, Server was purchased, and was all set and ready to go before 5.
I had set up a test domain, finished with my DNS stuff, Mail, MySql and Cpanel / WHM main issues by 7PM.
8PM, Propagation decided to go quickly in my area, the site was LIVE.
8:30PM, tested PHP, MySql, Email...all checked out but email, however later I found out it was my dumba$$ and made a mistake with a zone entry.
10PM, everything's working, email, FTP, setting up new websites, adding clients, Billing, everything is working peachy!
10:30PM, took a nap, after feeling GREAT!
12:25PM, wokeup...still can't believe I'm almost done with almost all of my 14 domains!
Support:
First off, the LEAP panel over at singlehop is the greatest / coolest thing I've ever seen. (leap.singlehop.com).
You can purchase add-ons to your server, check your bandwidth useages, server details, buy a completely new server, manage (read and send tickets) all in this cool windows-ish panel that's smoking fast apparently coded in AJAX, it even includes a web-based SSH client so you don't need PuTTy...too cool! (By the way, Google's Chrome Browser LOVES this!)
I entered multiple tickets this evening just for figuring out things that I didn't know. There were NO issues with SingleHop setting up my box, etc.
Tickets were entered, and QUICKLY answered, maximum time thus far was 30minutes.
Server:
I have a E2200, 2gbs of ram, 5TBs of data, 100mbit link, Linux CentOS, Cpanel, blah blah blah. For an E2200, this thing's like a Fiat on steroids. I'll never make the mistake of getting a windows machine ever again. (I love my linux!)
It's based in Chicago, my present location (Connecticut) I ping it at 35-39ms) Plenty quick for me and the northeast
Things that made me go SingleHop instead of LiquidWeb (the two I was tearing my hair out at).
SingleHop offers 5TB in, 5TB out (10TB total). Liquid Web with the server I was looking at only offered 1.6TB in 1.6TB out (3.2TB total).
LiquidWeb's Support seemed excellent, pricewise ($204 server configuration) I thought I could do better.
It was a TOUGH CHOICE. Both providers seemed to have their heads on straight, I've read reviews about both companies here at WHM, both were neck and neck.
SingleHop Offered the most bandwidth, moreover, Chris on the live support chat was absolutely amusing to talk too.
What's happening now?:
I'm continuing to ad the rest of my domains to my server, everything is shockingly fast, and I have no idea why propagation is taking less than 2 hours (sometimes even 20 minutes?!?). I'm planning my next moves, continuing my billing, and posting here because setting up everything didn't take all night like I thought it would. I guess I'll hop on some news site and read up some articles.
These 12hours (not even a FULL 12 hours, I just rounded it up!) so far have been great! I will update this when I hit the week mark.
if anyone has had any experience with the new Atom servers offered by SingleHop. From what I read they seem somewhat promising but since it is new to the market from what I understand I don't really want to jump right into it head first.
Any reviews/comments would be helpful.
Which company you would choose, if you have to have a dedicated server with them. No worries about the plan or cost. Just in terms in reliability and WYSIWYG.
(Superb) Superbhost.net
(AIT) AIT.com
(SingleHop) singlehop.com
(AXIShost) axishost.net
I HAVE TO choose one of them (so don't tell me that there are better hosts out there). Plus no need to worry about the specs of server, Just rate them in order of reliability & support services.
I am planning to build my own site, but the problem is that I still don't have a domain and a hosting site..
I wanted to buy one but they all requested for a credit card number.. I'm still a student now and unfortunately I have no credit card..
Does anyone know any other way of paying those hosting sites and registering a domain w/o using credit card or something..
Or maybe since i'm still new, should I go for free hosting then? but my site uses MySql for database, is there a free hosting site that lets you use a database?
our site want use Payment Portal for pay reasons.
can anyone list the most used Payment Portal?
What's happen with dreamhost payment methods?
View 13 Replies View RelatedDo you advice me to select paying annually with softlayer?
Or it’s a bad idea?
I will be using the server for web hosting.
Somebody know a good hoster with server dedicaced accept paymane via paypal ?
View 6 Replies View RelatedI signed up with them for the 10mbps offer a 199 dollar server. The invoice was due on 30 and I thought they charged thru paypal subscription service.
On 2nd, after three days, they suspended the server.
Now my problem is taht they neversent a single email that an invoiceis due. I always get invoice email and I pay. Can't remember everything ... So Limestone guy here's how how this thing works
1. You send an invoice due email.
2. Then you send a warning that the server will be discontinued in 24 hours.
3. Then you suspend the server.
This is how planet does, this how softlayer does it and this is everyone does, nothing special in this.
Very quick question please post if neither of the above. If you were to order hosting online which would you use: paypal or google checkout?
Any others please post below?
I'm searching a good hoster who accept paiment via moneybooker!
View 3 Replies View RelatedI 'just ordered a dedi server; they rung me to confirm the order and told me my server would be ready in few hours, but later asked me send copies of my debit card and passport which I refused to do as i never did this before, especially, here, in the UK
Is this common in th US?
if I buy a reseller account off xyz.com, how does that work? I understand I have to buy a vps or dedicated, but how do I collect payment?
and is it possible to open a reseller account without having your own "front", I.E. when customers sign up they would be doing it through xyz.com (and not my own hosting company/template) but the payment would still go to me.
He would like that you they spoke to me of some datacenter that dedicated server rents or vps and that has accepted payment for transference of netbank. It happens that I inhabit in the Australia and the unico skill to pay is this.
View 2 Replies View Relatedabout vps company support the payment with purevanilla.com
View 3 Replies View Relatedjust want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
I need a dedicated server for the following specifications
RAM: 1- 2 GB
Speed:10 Mbit or more
OS:Linux (Centos/Debian/etc. or Windows )
Control Panel : Plesk/Cpanel
Budget Range:$90-$130
Payment method: Paypal
1 &1 suits my needs but there are many bad reviews about it
what's your take on that?
I need a good dedicated server provider like Softlayer (in terms of everything) who is in this price range..
We work with a hosting provider in Sweden. We rent a dedicated server there. The traffic was uneven, from time to time. Sometimes there was no traffic, and sometimes it reached 90Mbit. We bought a configuration with 10,000Gb. Now they sent us the traffic invoice. That has 18Tb if to count according to the 95% system. And in total we used about 12Tb. We didn’t know they counted according to 95%, that wasn’t mentioned in the agreement, it said only about 400sek per TB excluding VAT***. That’s why we thought that we had to pay exactly for the used traffic because if to count according to the 95% system, which means it’s counted per a channel, and the agreement informed only about the Tbs.
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