Missed Payment With Limestone

Jun 2, 2008

I signed up with them for the 10mbps offer a 199 dollar server. The invoice was due on 30 and I thought they charged thru paypal subscription service.

On 2nd, after three days, they suspended the server.

Now my problem is taht they neversent a single email that an invoiceis due. I always get invoice email and I pay. Can't remember everything ... So Limestone guy here's how how this thing works

1. You send an invoice due email.
2. Then you send a warning that the server will be discontinued in 24 hours.
3. Then you suspend the server.

This is how planet does, this how softlayer does it and this is everyone does, nothing special in this.

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[url]

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Well it's been one month since I purchased my dedicated server from Limestone Networks, and i'd like to post my experiences with them, so here it goes.

About a month ago I stumbled upon Limestone networks, read a few reviews, and thought i'd go for it. The the next thing I did was start a live chat, a friendly chap by the name of Felipe responds. I have a nice long chat with Felipe, what a delight it was! Not only did he answer all of my questions promptly, but he certainly knew what he was talking about. Unlike my previous experiences with other companies.

After a nice long chat with Felipe, I was ready to get my server. So I went straight ahead and ordered.

Specifications:
Dual CPU Quad Core XEON 5504 (2.0ghz)
8GB DDR2 ECC registered RAM
2x500GB HDD in RAID1 (WD RE3, AWESOME HDD'S!)
4TB bandwith
100mbps up/down speeds
IPKVM included
All up cost me around $280 + ~$30 setup fee

Within about 2 hours I receive an email stating that there were some minor problems during setup because of the RAID configuration, and they will fix it as soon as possible. I must admit, it got me slightly worried, but a few minutes later, I receive another email saying that it's all setup and done! Boy was I excited!

I Instantly SSH'd into my server to check on things, all good. I install the XEN kernel and reboot to make sure it's working all fine, boots without any errors. So far so good.

A few days later I realised I was running out of IP Addresses, so I open a support ticket to ask for more, the invoice is created, I pay it then respond saying that I have done so. 6 minutes later they respond saying that it is being set up, and another 3 minutes later they respond with the IP addresses, sweet.

Later on I opened another support ticket asking a question referring to upgrades. Out of pure boredom I clicked the send receive button on my email, and sure enough, I already had a response! all within about 2 minutes after sending it.

Limestone's service has been great, I love their support and prompt response to tickets! One minor problem is that their accounting department isn't available during all hours, no biggie though. Their technical support department is open 24/7.

One great bonus with Limestone is that they keep you informed every step of the way, rather than leaving it to the last minute to say "sorry about the wait".

When i'm ready for my next server, i'll definitely be going for Limestone.

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Apr 4, 2009

I ordered my server on March 6th, and asked for the server to be provisioned the 10th. I wanted to test some things out, and so I wanted the server earlier. I called up LSN and got to Carl. He was great and totally understood everything and provisioned our server in a matter of 1 hour 59 minutes!

Sadly, because I had told them we were going to need the server on the 10th, they thought they would have the RAM we needed. They compensated us by adding a better CPU(Q9400).

Then the RAM came in, I think 5 days later because of a shipping mistake where it didn't get on the truck I think(Not LSN's fault). The server went down, and they installed the RAM. The server wouldn't boot, so we had a few problems there. In the end it was just an oversight of the max amount of RAM that the MoBo could support. The downtime was a bit excessive in my opinion, and LSN compensated me.

I have had zero problems with them since that incident.

Right now, I am purchasing a 2nd server with LSN.

Support 9/10
Sales Staff 10/10
Accounting 10/10

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