I have phoned 3 times and they have tested two different cards that I know work. For some unknown reason it can't update and shows my previous credit card. I have tried to update from Master Card to a Visa card.
Has anyone of you problems updating your payment infos in Orbit? Further, I think it's strange they dont accept any other payment method. Have any of you been able to wire or somthing?
Is it secure to pay through credit card for a webhost?
View 13 Replies View RelatedIs it normal for a hosting provider to ask you to fill out a two page form to verify credit card and billing address information which you must fax or e-mail in with a photo copy of your drivers license and credit card? I've never came across this until now and was wondering if something like this was safe? This is for a dedicated server with the RackVibe (JustEdge.net) hosting provider.
View 5 Replies View RelatedI opened a free 1 year hosting account at Jumpline.com through an offer they were running and never used it. While opening the account I had given my credit card details for verification.
Last month I got a mail from them with an Invoice saying that my account would be renewed. I replied back to that mail asking them to cancel my account as I was not using it and not charge my credit card. As I did not get any reply from them, I assumed they must have cancelled my account.
Today I was shocked to see that they had charged me $191.40 inspite of my mail. When I opened a Support ticket I got this reply from them:
Unfortunately I do not see any other Support Tickets submitted by you regarding the cancellation of your account. Jumpline.com sent out a notification via email 30 days prior to the bill date informing you of the upcoming renewal.
If you wish to cancel your service, you must do so prior to your next due date to avoid being charged for additional month(s) of service. A completed cancellation form is required to remove all products you wish to cancel.
You will need to login to your Customer Manager [url] to do this. Once you login to the Customer Manager you will click on the Change Renewal Options link under Product Information.
JUMPLINE.COM does not offer a prorated refund based on the early cancellation of your hosting account. If you are on a multi-month payment interval and wish to cancel a hosting account prior to the end of the term, you will forfeit any money paid for the hosting account. Once money has been received on a hosting account, this account will be considered under contract for the service provided by JUMPLINE.COM for the term of agreement. This policy is in effect for all hosting accounts at JUMPLINE.COM.
The account(s)/product(s) will remain active and continue to be billed unless we receive the completed form.
They could've replied to my mail with this information 1 month ago and I would have done the needful but they did not. Inspite of requesting for a refund, they are not giving me one. This is a clear breach of trust. Should I apply for a chargeback with my credit card company?
to keep credit card information on one of my sites for a few days to process orders offline. Once ordered, I would like to blank out the credit card numbers. What would the SQL code be to change all credit card information in the table `orders` field `cc_numbers` to `11111111111111111` be?
View 2 Replies View RelatedWhen paying for my server, I prefer to pay with PayPal. Is it normal when I want to pay with PayPal (if they except this), the hosting company also wants my CC number and CVV2 code. What's the use then of paying with PayPal.
I don't mind to identify myself with copies of driver licences, but CC is different story.
I am developping a cart for a few clients and credit card numbers need to be stored in the database.
I was wondering if it was acceptable to let the client decides if he wants to encrypt or not cc numbers. There are several advantages/disadvatanges for both sides, like the key management issues and lost keys. Some persons argue that if access to your db is well secured encryption is not needed.
what's ecatel would be
1- take high money from customers
2- would'n be customers create any support ticket
3- if we create ticket , should be wait till 24hours for respond , also should be write adjuration that will get the respond from them
4- any upgrade request such as , RAM , say you as 4 working days, it's probably done after 30 days,
they are still not install our vlan request more than as 30 days , we paid instant , but support is die
5- if any server will be down , they are really really relax and customer credit is not important for them
we have 5 servers on ecatel and 3 servers on iweb
i would be compare them
1- ecatel
one of our important server( shared server) got the down over 80hours, ecatel still relax
we might ticket , that what's problem plz reboot server , respond us after 6 hours , > ecatel: have you reviewd your ticket history? you open more tickets here,
just look at the support and make SCORE
still our server down for more than as 80 hours , it's really normal?
we pay against good support from datacenter, also it's their DUTTY solve and respond to all tickets and keep happy customers
sometimes they closed our ticket without responding!
we choose support team by name activelobby, for make out any issues, also they said it's DC problem that should be solve
it's better we will transfer and end business with ecatel
2- iweb
really fantastic , instant respond , we might over 200 tickets , they are happy to solve and complete our requests without any displeasure
Not sure on industry standard here, but I am now curious about this issue.
I placed an order with a company, paid for a setup, first month etc. On receiving the order, I was given the wrong product. Which was fixed for me within a few days. I was happy to even pay for this which the host declined.
Fast forward a week or so. Still in the first month, and issues are still not resolved.
I've now removed credit card information from the billing system (yes I know, shouldn't do it) with good reason. I expected to have to pay another month, and that was fine.
Anyway, month ends and I am charged on a credit card that was removed from the billing system. When confronted about it, I was told standard practice. I think this is highly unethical to hold details after they had been removed.
Is this indeed standard practice in this industry? Do a majority of other hosts do the same thing?
Now again, I am only to happy to pay another month, just not from a credit that was removed, which is why it was removed. I would've sent a check, or done a deposit. I do understand that fraud, etc is very high in this industry. I have a host or two not give me service because of the email address I used during sign up, but when changed, I received service.
I am planning to build my own site, but the problem is that I still don't have a domain and a hosting site..
I wanted to buy one but they all requested for a credit card number.. I'm still a student now and unfortunately I have no credit card..
Does anyone know any other way of paying those hosting sites and registering a domain w/o using credit card or something..
Or maybe since i'm still new, should I go for free hosting then? but my site uses MySql for database, is there a free hosting site that lets you use a database?
i can write a long story about this guys that i actually don't know how they can start selling webhosting ,i think there should be a requirement of brain.
i m not telling much but its about 6 days our server is turned off and our website is down ,still no answer from them
[url]
its better for them to sell watermelon rather than webhosting and dedicated servers (IMO)
because they don't know how its heavy for a big website to be down
our site want use Payment Portal for pay reasons.
can anyone list the most used Payment Portal?
What's happen with dreamhost payment methods?
View 13 Replies View RelatedDo you advice me to select paying annually with softlayer?
Or it’s a bad idea?
I will be using the server for web hosting.
Somebody know a good hoster with server dedicaced accept paymane via paypal ?
View 6 Replies View RelatedI signed up with them for the 10mbps offer a 199 dollar server. The invoice was due on 30 and I thought they charged thru paypal subscription service.
On 2nd, after three days, they suspended the server.
Now my problem is taht they neversent a single email that an invoiceis due. I always get invoice email and I pay. Can't remember everything ... So Limestone guy here's how how this thing works
1. You send an invoice due email.
2. Then you send a warning that the server will be discontinued in 24 hours.
3. Then you suspend the server.
This is how planet does, this how softlayer does it and this is everyone does, nothing special in this.
Very quick question please post if neither of the above. If you were to order hosting online which would you use: paypal or google checkout?
Any others please post below?
I'm searching a good hoster who accept paiment via moneybooker!
View 3 Replies View RelatedI 'just ordered a dedi server; they rung me to confirm the order and told me my server would be ready in few hours, but later asked me send copies of my debit card and passport which I refused to do as i never did this before, especially, here, in the UK
Is this common in th US?
if I buy a reseller account off xyz.com, how does that work? I understand I have to buy a vps or dedicated, but how do I collect payment?
and is it possible to open a reseller account without having your own "front", I.E. when customers sign up they would be doing it through xyz.com (and not my own hosting company/template) but the payment would still go to me.
He would like that you they spoke to me of some datacenter that dedicated server rents or vps and that has accepted payment for transference of netbank. It happens that I inhabit in the Australia and the unico skill to pay is this.
View 2 Replies View Relatedabout vps company support the payment with purevanilla.com
View 3 Replies View RelatedI need a dedicated server for the following specifications
RAM: 1- 2 GB
Speed:10 Mbit or more
OS:Linux (Centos/Debian/etc. or Windows )
Control Panel : Plesk/Cpanel
Budget Range:$90-$130
Payment method: Paypal
1 &1 suits my needs but there are many bad reviews about it
what's your take on that?
I need a good dedicated server provider like Softlayer (in terms of everything) who is in this price range..
We work with a hosting provider in Sweden. We rent a dedicated server there. The traffic was uneven, from time to time. Sometimes there was no traffic, and sometimes it reached 90Mbit. We bought a configuration with 10,000Gb. Now they sent us the traffic invoice. That has 18Tb if to count according to the 95% system. And in total we used about 12Tb. We didn’t know they counted according to 95%, that wasn’t mentioned in the agreement, it said only about 400sek per TB excluding VAT***. That’s why we thought that we had to pay exactly for the used traffic because if to count according to the 95% system, which means it’s counted per a channel, and the agreement informed only about the Tbs.
View 8 Replies View RelatedI had two servers with wiresix, for the most part support was OK (not the best, but not really bad) and Ryan was responsive to AIM and emails. At one point I no longer needed my dedicated server with them as I had moved everything over to my Colo server. I submitted a ticket to cancel the server (i gave 45 days) and request confirmation from them which I never got. AS the time got closer for that server to go away I started getting longer and longer response times to IM and support. Because of this I felt the need to cancel my colo box and get it shipped to a DC by me as not to be left stranded by a host that didnt care.
I submitted another cancellation request (about 6 weeks in advanced) and again got no response. About this time the dedicated server was supposed to go offline. I got invoiced and charged for it so I opened another ticket asking for a refund for a server that had been canceled. No responses, on anything. Now it comes time for the colo box to be taken offline...
I requested it be taken offline and shipped out a little bit earlier then the actual date. I provided shipping information. I also noted they can use the payment that should have been refunded to cover the shipping costs. This was the first of April. I am borrowing a server from a coworker for my customer who is supposed to be on the colo server. No big deal right, borrow a server for a few days and then move the customer back to the new server...Right?
Wrong. As of this date Ryan still has all my servers online, in the rack and will not even respond to my tickets or AIM. I cant even get in touch with him (or the rest of wiresix) to allow a friend of mine to goto the datacenter and pick up the server. The refund? Who knows... At this point I am convinced Ryan is angered that I am leaving and is hold my colocated server and my payment hostage. I have no other explanation.
I have attached an image file (with some information whited out) with the tickets and the last response times intact. Please I urge everyone DO NOT USE WIRESIX. If you do, do not ever cancel or you will never see your hardware.
At this point, I do not think I have any other choice but to contact my lawyer or the Atlanta Police department for the theft of my hardware.
I signed up for 3rd Rock Hosting's smallest plan and pre-paid a year because it was inexpensive and after EpicVPS's server magically deleted everything I had no reason to use a bigger host as my data was gone and my most recent backup was too old to do me much good.
The account got set up immediately, however there were problems such as my bandwidth allocation and number of email accounts and such were half of what they were quoted to be on the webpage. Ok, got a ticket in and got that sorted out no problem.
Then, something happened to 3rd Rocks upstream host and the site was down for two days about two weeks into hosting. They've had this problem before and I knew about it and decided to chance it. Bad decision I guess.
A week ago or so I got an email telling me to change my DNS as they moved to a new server. What? New name servers? Ok. I use my own DNS but updated the A records to the new IP's. This is where the trouble began, once everything resolved I could access my panel but none of my pages load! It just loads a blank screen and even view source doesn't show any of my php pages. I logged into the account via FTP and sure enough my files/data are there.. just nothing loads.
Not having to want to deal with this headache I politely asked my account be canceled and the 30 day refund honored. I was greeted by Mark asking if I changed my nameservers and when I told him I had modified my nameservers to reflect the new IP's he offered me two free months.
I stated that with the trouble I've had in the last 30 days; going past the 30 day trial would give me no 'out' if more trouble occurred. Mark stated he'd give me a refund 'ASAP'. This was Sept 1st. There's been no refund and I've shot off two more questions in the support ticket without answers. My 30 day 'guarantee' ends in just a few more days so I'm trying to get this done before hand of course.
I'm -> <- this close to filing a paypal complaint and escalating it. Being incommunicado with me for 2 days while you scrounge up $20 bucks is baffling.
what is the setup time of leaseweb servers after payment?
View 4 Replies View RelatedI currently have one server at The Planet, paying 147/mo. Anyone know if they have any options to pay every 6 months at a slightly discounted price? I have no plans to move, so figured I'd look if I have that option to save money. Suppose it's something I could of asked them directly but thought I'd ask here in case anyone knows or has experience doing this, and whether or not it's worth it.
View 5 Replies View RelatedI paid for a server with GeekRack.net 8 days ago, and have seen no sign of the server being setup.
Now I know they are just a Burst.net reseller, they don't own or order the hardware or even have physical access to the servers, they simply get 25% off Burst.net and just resell their servers. That said you'd expect at least some sort of notification on when the server would be ready by, especially by now, right?