Review Of Hostgator, LunarPages, SLHost, HostingZoom, And JaguarPC
Dec 27, 2007
I thought I would do a review of some of the web hosts that I have used or am using over the last year or so.
I'll start off by talking about the 3 webhosts i currently am using.
1. Lunarpages (regular shared hosting account).
2. HostingZoom (regular shared hosing account)
3. Hostgator (Reseller Account)
Lunarpages:
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software.
Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
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Sep 2, 2008
We have several different websites, and trying to spread them out to different datacenters and companies to find a good fit (after a fire at one datacenter had us down for days).
We first had HostGator (semi-dedicated account when they had those) and our main problem initially was them shutting the site down when it used too many resources and them putting up a contact billing message for our customers at the peak of an email campaign that sparked the high resource usage. After that heated frustration, we got on a dedicated account with them and haven't really had any/many problems since. So can't complain too much there other than wishing we got the dedicated first and for them to have used a more diplomatic way of transferring us to a higher account level when needed than the message most customers saw during the transition.
When The Planet had that fire that knocked servers down for days, we were effected with our HostGator server. Not that it's to be expected again, but wanted to get a different dedicated server for our other sites to have some options in case of disaster and having multiple servers/companies to move things around if needed.
So we then got a dedicated server with Lunarpages. I was not unhappy with their customer support response as they've been fairly prompt IMO (at least compared to some other comments I've read around since) but we seem to have never-ending troubles at first with SSL installation (self-install and then them installing) and then general domain DNS, resolving and configuration problems. We call them literally every day as it goes down every day (server up but site not resolving) and they get it back up and then it goes down again for whatever reasons yet to be determined apparently. Not sure if different techs doing something different each time, or server being hacked, or what. It's running essentially the same stuff I believe that's working on the other dedicated server but with different graphics mostly.
So the inability to get that figured out has us searching for a new dedicated server. Otherwise, I think we'd be happy there if it just stayed working. Here's what we have/require:
- Multiple domains each with own SSL certificate.
- php and mysql needed with highly-customized oscommerce scripts running on each domain that use a lot of queries and resources.
- cpanel or something similar preferred for admin.
- About 1000 visitors on each domain per day.
- Need some tech support for resolving problems when they come up or would just buy/manage server ourselves.
- Budgeted for a step above the low-end dedicated server level for many companies, but not over $300 a month looking at the market.
We are looking at a couple different hosting companies but haven't used any of them previously. Would still like to try another company for the other server before putting both on HostGator but having bad luck so far. We are considering:
- InMotion (advanced dedicated server account). I've communicated with sales/support and seem incredibly responsive as all comments I've read, but not a ton out there on them.
- Fused Network
- SteadFast Networks
- Gigenet
- LiquidWeb
Probably in that order from initial research, but hard to know what to believe sometimes. Sometimes you have to just find out for yourself, but hoping for suggestions in regards to the best bet to try next for our situation. Already have read some helpful information from others about some of the hosts previously here, but sometimes things change over time (as it seems like with Lunarpages then and now). Hopefully our experiences with HostGator (both positive and negative) and Lunarpages helps others out too.
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Mar 19, 2009
Hosting zoom offer is quiet cool and cheap
see link :[url]
I need it for electronic newspaper single website
any reviews with it? any body experience it?
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Mar 11, 2008
[WARNING: This may be a long review, reader discretion is advised.]
If some of you have followed my other reviews on HostingZoom(HZ) posted on here, you might be wondering why are the # of months are not correct... it's actually do to my poor math skills haha.. but here it is, calculated correctly(I hope).
I've been an HZ customer for 36 months now. That must say quite a lot about HZ in itself and the fact that I come back here periodically to tell others about my experience at HZ. A little backgrounder for starters.
I've been with HZ since April 2005. I came to this very forum to read up on reviews and get recommendations. I narrowed down my search to HZ and Site5. At the time, 2 very formiddible hosts in the industry. Both touting blazing fast response time to tickets, superior-high quality support, excellent servers managed by the best. After getting feedback and contacting both hosts I made my decision to go with HZ. Their sales staff was particularly helpful and friendly. Quite prominentely I remember getting blazing fast replies from Kiet Duong(CEO of HZ) with detailed explanations to the questions I had as a n00b in the hosting industry(I feel quite dumb looking back at the questions I've asked). It was this personal helpfulness that I experienced that gave me the extra push to go with HZ added with the fact that they had live chat technical support.
Fast forward a year and a half. I totally patted myself on the back telling myself what a great choice I've made. It was this time I've seen the "Site5 Fiasco" unfold here on WHT. To such amazement I didn't understand how such a highly touted host could run into so many problems and just be bombarded with a barge of negativity. It was also at this point where the overselling went mad with Site5. I was just glad I wasn't any part of it.
I was happy over here at HZ. Stable server with little to no problems. The support I received through tickets were always blazing fast and amazingly helpful and personal.
Such notable technicians as Alex and Vlad who are still with HZ today made my stay at HZ a perfect one. Any problems I had were always delt with in the most professional manner. The server was very stable and I had little to no reason to complain about anything since all my websites were working beautifully. The times where I've used live chat was pleasantely helpful. No trouble getting a hold of a technician and having a personal 1-on-1 support session to get a quick problem resolved.
On a few occassions as well, I had special urgent requests and they were fulfilled greatfully. One was to get a new VPS plan purchased at their sister company ModVPS and get it setup during the weekend, which they don't normally do. Kiet took it upon himself to get my VPS up and running over the weekend. Absolutely wonderful gesture.
A second request was to have my site moved back to the original server I was on, when I moved to their 'failover service' simply because my experience with the 'failover service' was quite bluntly put, horrible. Kiet again took it upon himself to personally make sure my sites made it over safely. He worked over the wee hours of the night and had a technician, Alex I believe, follow up with me the next morning. Again, a very wonderful gesture on Kiet's part. This is what made me really tout HZ so much simply because of this service I received that was above and beyond what I felt I should have gotten.
Fast forward yet again in time. Now I start to experience minor hiccups here and there. 500 internal server error reports from my users. No biggie in my mind but then also at this time I seemed to have observed a pattern happening on the forums. The problems of other customers have began to become very vocal. Day after day, all I observe in the forum is posts about problems problems problems and support not being helpful. For me personally, support quality and response time definately took a hit.
Not a big one, it was still good by my standards, just not as good as it was before. I don't take much out of this, simply take it as growing pains.
Fast forward a little more to now. Nothing has changed. Customers are more and more vocal about problems. Some network outages occur with more frequency and in my honest opinion, were handled horribly. Horrible customer communication and notification about the status of the major event.
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Customers are more and more vocal about the horrible support service as well. Canned liked responses, unhelpful support, very slow responses and the increasing difficulty to get on live chat.
This is the point that began to worry me. My server was still more or less fine so I haven't had an excuse to use tech support so I could not put these claims to truth.
Customers also begin to now point out the increasing problem of load ont he servers.
This past month. I too have begun to feel the effects of this. Load has been an issue daily. My sites are inaccessible during the morning hours as the load hovers around 15+. Either that or my sites are just so incredibly slow that it doesn't even matter that they eventually load because more than likely the visitor would have left. ALL my sites have been taken a hit due to this inaccessiblilty. I loose some traffic becuase this vital part of the day, none of my sites are close to being function due to the speed.
I have contacted support and have gotten nothing that has been remotely useful. Also mentioning that the respones time has turned to hours for my tickets(6-9 hours if memory serves me correct, instead of 5-35 minutes like before). I've also had little luck connecting to a tech on live chat on the first attempt. The responses I've gotten from support seem more like excuses than anything. Alex did take it upon himself to reopen my ticket to check up on me(which I really appreciate) but it still doesn't change the fact that the problems have still been occuring. It has come to a point where I no longer think it's beneficial to stay any longer with HZ. So I may call it quits with them after 36 months unfortunately.
Nonetheless, I am greatful for the times where HZ has been helpful and had taken it upon itself to provide me with service above and beyond what I expect. But like the saying, all good things come to an end.
Hope you found this review intriguing and sorry for the lengthyness of it. I hope it's a great read!
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May 15, 2009
Ive narrowed down to three hosts, please vote or reccommend others at my budget of $15 a month.
iWeb.com Shared Hosting
Ubiquityhosting.com Shared Hosting
jaguarpc.com Shared Hosting
eleven2.com Shared Hosting
hostgator.com Shared Hosting
I'm currently looking for a host with either unmetered bandwidth or diskspace, or specified numbers but with 100s of GB of space and above 1TB bandwidth.
Currently in favour of eleven2.com.
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Nov 14, 2007
For about 4 months now Ive been using their VPS service. The service is great, and cheap too
Never had any down time or problems. The support is one of a kind. Awesome helpful replies to all of my stupid questions(I DO ask a good amount of stupid ones lol) within 3 hours max.
JPC rocks, and I never see myself needing to leave
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Jan 4, 2009
The speed seem good because all my sites still under development.
The support is poor because I send ticket to cancel hosting and get money back and they did not process the ticket.
The Cpanel version is very old and I lost some new features of cpanel.
Now the cpanel does not have button to change password . I unable to change my password now.
6/10 for lunarpages.
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Sep 24, 2008
We opened a VPS account with JaguarPC so we could host our own support site externally from our network, we went with them due to an attractive deal we seen here on WHT for a free ram upgrade!
The VPS we got came with 384mb ram and cpanel.
We did a cpanel transfer, the server took 2 1/2 hours to transfer our support desk backup file, so download speed was not the best.
We immediately noticed when accessing the website or WHM that the general speed was slow and page loads always a delay. WHM shown our load as very low (0.01, 0.03 etc)
We contacted JaguarPC for support, the responses we got were very closed responses. Finally yesterday we were told we need to buy more ram to make our VPS respond quicker.
We still need to keep our helpdesk external so we moved it to another VPS today (which took under 5 mins to transfer our backup to not 2 1/2 hours).
Over all Jaguar PC maybe cheap and is ok for those with truelow budget who dont mind slow speeds, but its not recommended for serious users.
Also the support reps who logged in to my VPS were all in Pakistan, (i seen their hostnames in SSH as last login) I also preferred to deal with a English/American company which also made up my mind to cancel and move.
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Aug 29, 2007
It has been one month exactly since I started with JaguarPC. I know it's probably not ideal to review them after 1 month of service as I guess this can be considered the honeymoon. Regardless I wanted to give my opinion on them after 1 month and then come back in a few months to say if anything changed or not.
Website in question
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My website is basically a portfolio site, it doesn't get a ton of traffic but it does increase everyday. It's a personal website that I've had on shared hosting before moving it to a VPS in general.
Setup of VPS
This was actually a pretty good experience except for one minor hiccup which was my fault After signing up I thought I did a few things wrong and so I contacted Live customer service and spoke with an agent who was very kind, courteous, and very helpful and made sure all my questions were answered.
However the hiccup came when my VPS still wasnt set up 12 hrs later. I sent a support ticket and got an answer back in about 10 minutes and it turned out I didn't select the control panel I wanted (Cpanel) Once I selected it my VPS was setup within the hour with my nameservers and everything set.
The only thing I wish was that the control panel problem was caught earlier, but it was my fault to begin with.
Service/Uptime
My VPS had a rockystart in the beginning The first week or so, it was randomly killing processes making it go offline every night. A restart would fix it but was a little annoying to do it every night. Support worked on the problem and found it to be certain limits within the VPS were too low.
Soon after I got an e-mail stating that there was a planned downtime for the servers and after that downtime which was planned my VPS has remained online and hasnt required a restart since. I can't say what the extent of the problem was cause honestly I'm not sure myself, I'm not a VPS expert yet.
It seems it was just a rocky start as my VPS runs perfectly fine now. Also I like the speed of the VPS
Support
This is where JaguarPC shines in my opinion after 1 month. The techs helped me with my problems during the first week or so. Response times were within 10 minutes on average. Longest I had to wait was 20 minutes which really isn't that long.
The support team is friendly and seem to always make sure to answer your questions. Support is there 24 hours which was an added bonus since my VPS at the beginning liked going offline around midnight.
Just this very moment I actually had a billing problem I sent a ticket in at 10:20 AM and the problem was fixed by 10:31 AM. This might be the case for a lot of VPS providers but I'm certainly not use to it.
Overall
It was a rocky start at the beginning and I will be honest I almost thought I made the wrong decision. I'm happy I stuck it out as now my VPS runs flawlessly. I like the support at JaguarPC is always there and that there are multiple ways of contacting them too.
Their forums are filled with advice and help by not only JaguarPC but from their customers too. I think the shining point is their support and their willingness to help you when you need it. They're keeping me as a customer as I'm very happy overall, their support staff went above and beyond I think of what was required of them and I thank all of them for that.
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Sep 14, 2007
Well its been just over 1.5 months now that I've had a VPS from JaguarPC and I thought I would write my my own personal experiences with the server.
The server was initially ordered through one of their special discount deals featured here on WHM. At first there were a few errors. The plan requested - Freedom Plan - was set up as it should have been, all within 24 hrs as guaranteed. However, the additional disk space and additional ram were not included in the VPS as advertised in the ad. I submitted a support ticket to get this issue resolved and received a response rather quick. Within 15 minutes or so letting me know the issue had been resolved. The Disk Space problem was fixed, but not the memory error which I discovered two weeks or so later. I again submitted a support ticket and was told the memory was at the point it should be at.
I have let it slide at this point as the second month was at no charge per their special (but I won't let it slide much longer). This brings up another issue which was dealt with promptly by JaguarPC. I received an invoice for the second month. As soon as I notified them they deleted the invoice and the second month (Which is almost up) has been at no cost.
I have now noticed the server runs very slow. I thought it may just be my connection but, after using multiple connections - Home, work, friends houses, family's houses, all with varying service providers (some of the locations in different provinces - I travel a lot) I have come to the conclusion it is not an issue that can be tied town to my ISP or connections in my area.
Down time seems to be an issue with the server at this point as well. The longest period of up time I have seen in the past month and a half was 18 days. The VPS goes down on average every 5 - 10 days. There are times I'm forced to reboot it myself as its running to slow to handle.
Rather then dwelling on the negative in this review, there are a few positive things that need to be said as well. The server setup time was great, and any additional requests for software installs have been completed. Their support reaction time has been excellent. Most tickets (the 4 or 5 that I have submitted) have been answered within 15 - 30 minutes which to me is completely acceptable. The support ticket reaction time in my opinion is one of the more important thing mentioned in this review as nothing is worse then not being able to reach a support desk when you need to.
JaguarPC seems to have a great service running with the resources and staff to back its product, however they have yet to show me they are backing their product. I had high hopes for them, and still do. I will continue on with them due to their reputation in the hopes these issues can be resolved.
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Nov 8, 2007
Here's my review. I've been with them for over 6 months I believe. I am not sure of the exact date. So far my service with them has been fairly poor.
Everything started out fine, for about a month I had good speeds. I then I made the mistake and rm -rf * in the wrong directory. Ooops, my mistake, new to having root access... luckily I stop it before I do too much damage to the vps server. I open up a support ticket, ask them if they can reload my OS and back up my data before they do it.
They said okay, but it will cost me $30 to redo it and they *will* backup my data before they do it.. Well, they reload my VPS and they DON'T back up my data... I lost all my work and had to reload backups from a week before. I run a large forum, so I lost about 20,000 posts from this. My mysql databases, etc worked fine beforehand but I removed most of my system files.... Worst part about it I paid $30 for the OS restore even though they didn't do what they said they would do and back it up.. They basically said too bad so sad...
Fast forward a few months, decent service, okay speeds. It can be VERY slow at times and takes about 10 seconds to load my page most of the time. The server shuts down for no reason often, and can be down for hours at a time, this happens fairly often. (Every other week or so) About a week ago my site goes down for 3 days and I lose yet another 10,000+ posts because the raid array dies, okay... It happens... Well, since I leave daily backups on the server nothing I can do about it. Now, my site has been down for about another 2-3 days. It finally came back online today..
I also run my business site off the vps along side my forums, and with the constant downtime I have lost thousands of dollars in downtime and data loss. I know it's my own fault for staying with them.
I read good reviews about them, but so far my service has been less than great. I'm trying to find another VPS in the price range. I have been really busy going to school full time and working full time, so I haven't had time to find another vps host and to move my vps server over.
I don't recommend them. Maybe I don't have good luck with hosting, but others seem to do well with them.
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Mar 23, 2008
First of all just would like to say that i've left the service now, but im making this quick review because i forgot to take out the server from the 2 monitoring services that i use and after more than a month after i left the server is still having almost daily downtimes, so i thought hummm good enough reason to make this review, that and i thought from the start that they did a very poor job, also i do have 2 vps on jaguarpc and unlike the SDX, they work just fine, with very little if any downtime.
Shortly after christmas Jaguarpc was doing another especial on their SDX shared accounts, the SDX (or semi-dedicated) basically they say is a shared account with loads of space and bandwidth with very little people on the server, and so i had some free time to launch a site i was working on and i thought it was a good idea, why not... especially at the time i was considering the "clustered" stuff from mediatemple/mosso and such, but since jaguarpc had always given a good service, it sounded like a good idea, the setup was quick enough and i transfered the site (wordpress based), after less than a week the downtimes started, you know the kind... 15min here 10min there and this was 2 or 3 times a day, so after a week i contacted support and they said it was a user that was doing that and they took care of it... fine
The problem is that this kept on going, sometimes 30min or more, sometimes specific services went down (ftp and such) and i noticed it... mostly because of the monitoring services and because i was working on the site and it kept giving errors like not connecting to the database or the ftp getting cut out... so i contacted support again and they said the obvious "everything was fine", great... i'm imagining things... a couple of weeks went by and i get a mail from support saying that my site has been suspended and it was the cause of all the downtime... my wordpress site that barely has visits and is barely working... well that was the last straw, i disagree but its hard to prove i'm right, so the only action i could take is i closing that account and moved elsewhere (actually to imountain.com were i have that exact same site and 2 more and paying basically half of what i was paying jaguarpc and all of them work without a problem, load pretty fast compared with the SDX... pretty happy with it)
So to finish up, more than a month after i left the server, it still has almost daily downtimes (cause i get the alerts on my mail), and both monitoring services say about the same, this last week that server has a around a 98% uptime with about 20 downtimes, comparing with all the servers i use from 4 other providers, it has by far the worst record, but i guess it was my site to blame for this.
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Feb 1, 2007
It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.
From day one I received prompt curious service from their sales department and support the few times it was needed.
I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.
Support had my system up and running in no time even though I messed up.
The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.
Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.
Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)
I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.
The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be
They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.
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Sep 28, 2008
We have used them on numerous occasions and found them very reliable. not if anyone else has ..
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Oct 24, 2009
I've had a few sites with HostGator. I build sites and sell them sometimes. Anyway, the one I have with them now is a adult tube site, so I do not want to post a link to it here. If a mod posts here I will pm them the site URL. I'm eight days into this website, but I have used them a lot the past year.
Off to the review....
- setup was quick as usual. I signed up, paid and had my details in my email within five minutes.
- speed is quick both HTTP and FTP. I will do around 100k unique visitors this billing period as I purchased some advertising and it never slows down
- support is excellent via live chat and ticket support. They can usually solve your problems. I have never used the phone support. tickets get a reply within a half hour
- i had acted on around nine dmca complaints notices they had forward to me and heard back from them within a minute or two when I told them I was removing the content...so fast
- you cannot beat the prices for what you get
This is about the only unlimited hosting provider I can trust
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Nov 7, 2009
Im a Hostgator Customer for over 6 months now. I purchased the Business Shared plan. Im running a vbulletin forum with a few members that post on my website. Im also running dedicated servers which use the MySQL database remotely. I was satisfied with Hostgator for about 3 months. After that period the problems began. Somebody DDOSed my Site and of course Hostgator suspended me immediately saying that my index would use too much resources. I was on vacation and got phoned by one of my moderators that we got suspended. So I called the Hostgator support. They told me the same thing, they e-mailed me. So I asked him to activate my page again since its nearly impossible that I can jump from maybe 100 visitors a day to over 1000 visitors in a second. Well the connection broke up since I was walking in the woods but they activated it. About 2 weeks later the same thing happened, they suspended me again. I went into the chat this time and they told me that they dont think that it's an DDOS attack. I told him the same thing again, like I did to the guy on the phone. They activated it again. Everything was fine until 1 month ago. The Site was unavailable for me and many others. I went into the Hostgator chat and they told me that somebody is using a script that is overusing resources making everyone's content on the server unavailable. He said he will look into it and open a new ticket for me. After 1 hour I got suspended. They said that my Shoutbox is using too many resources and that I need to remove it. So I renamed my Shoutbox folder to deactivate it temporarily. I have been running this Shoutbox since the beginning and I/they never had problems with it. So recently the server where my webhosting account is on keeps restarting or crashing for some reason. They told me that Apache keeps crashing and that they are working on it to get it resolved. I was fine with it, but it kept happening. So to get to the end, I have been in the Hostgator chat 6 times today already since they still didnt fix it. Im really starting to think that there will be more and more problems, so Im already looking for another webhost where I can host my Website. I barely use 100GB of Bandwith and I really dont think that Im using much resources running a simple forum.
I also talked to the support many times about their maintenance frames. I think they really should inform the customers by e-mail if they shutdown the server for maintenance or warn before they start working on the server if it will affect the availability of Websites.
Overall Im not happy Customer of Hostgator anymore. Im really impressed how they are forcing me to leave. I was always nice to the customer support since I already worked in the same branch so I know how you feel when a customer is yelling at you.
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Dec 17, 2008
Review - Hostgator.com
Hola again WHT folks...another review here for one of my many hosts I have used in the past (I am writing a review for each). This time I am talking hostgator.com
I started up with hostgator in early 2007 (feb?) and was with them up until august this year. I had a easy setup and was pleased with the speed I had everything running. At that time I needed to wget a large file (like 14 gigs) from my old dedicated host layeredtech. I requested ssh access and wget which I had enabled in a hour or 2. I moved the large file in a few hours and was very pleased at the backbone speed of that transfer. They have a ticketing system which is very standard in the marketplace today and worked well. I really am partial to whmcs over modernbill recently, a few years ago I would never have said that! And of course Cpanel rocks over plesk (that pest). Anyrate on with the review!
So I had some oddball perms that I could not change which I had to open up a ticket for, ya hate to hit the ticket system hard and heavy at first but sometimes thats life. A bit later I got the file untard and was up and running. I was using alot of resources for a low price (think I was on baby...) and was happy with the transfer speed for the most part. Sometimes it was a bit laggy, but I was shared so I cant really complain and I had pretty high transfers also.
I cannot be sure as to why some files seemed to disappear which I mentioned earlier in a different post. I had several people with access, sometimes I had timeouts while uploading large multi gig datasets, so I am unsure what the issues may have been. It was not important enough for me to open up a ticket over as I was tired of supporting other peoples works by this time and needed to cut that cord. Let me sum it up...
--Hostgator is pretty reasonable on transfer speeds in my estimation.
--They are alive on the ticketing system so you will not wait for days.
--I did not have downtime I did not cause.
--I did have some files that turned up missing that should not have been accessible by other people, however it was not important enough for me to open up a ticket.
--I had somehow setup double payments in their system with both paypal and a mastercard (seems like something should have caught that) and ended up with a 40 some dollar credit. I had to open tickets and call a few times to get that straight but no big shakes. In the end they saw what I was pointing out and I received credit.
I would recommend them based on my experiences except for one thing I do not like at all (which is a common theme among many hosts)
You get a discount if you purchase hosting the entire year in advance. I totally get it you can estimate the future resources you will need to allocate and purchase and the discount is a thank you. I however have been burned in the past and am not alone in my reluctance to fork out ubber bucks for a year of service which I am unsure about the quality of. My main gripe is thats the advertised price, but its not the price you will get when you sign up.
That is a psychological trump which makes you as the buyer say "well I am not going to get that good of a deal because I wont blindly trust them" Which means like me I will check around and see if I can beat that (hey we eventually become smarter hosting shoppers)
I would however like to point out that I received a very nicely worded private message from the president of hostgator over the missing files issue I had experienced and I really think this is a SIGN OF OWNERSHIP! I commend that you own the good/bad/unknown and wanted to help me get to the bottom of it. I now wish I would have opened a ticket on it so we could backtrack it. It is not often you get that level of commitment from a hosting provider and this company is moving in the right direction on several fronts.
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Aug 1, 2008
I'm been with HostGator for about 2 years now and I love their service! Its really easy to get in contact with HostGator staff either by Phone, Live Chat, or Ticket they always resolve whatever issue i'm having in a timely manner. I also like calling HostGator and not talking with someone in India who has no knowledge of what I'm trying to get help with and doesn't even know much about that company, I get that enough when I call Dell lol. Anyways, I just wanted to let everyone know that if you are looking for Shared, Reseller, or Dedicated web hosting then choose HostGator.com .
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Aug 23, 2008
I am looking for a new VPS and once again I think I am going to ditch Servint VPS in preference of a cheaper VPS. I know Servint is well known and they have a very good reputation here in this forum. I been longing to sign up with them but Lunarpages' offer looks very attractive.
What about Lunarpages?
It is $10 cheaper than Servint.
Lunarpages has 1000 GB bandwidth but Servint has only 500 GB.
Lunarpages has 20 GB storage but Servint has only 15 GB.
Lunarpages has 500 MB RAM but Servint has 384 MB guaranteed RAM (1 GB burst RAM).
Is the 500 MB RAM here http://www.lunarpages.com/virtual-private-server/ GUARANTEED RAM or SHARED BURSTABLE RAM?
The only thing that Lunarpages lost to Servint here is the number of IP address. Lunarpages comes with 1 IP but Servint offers 4 IP which is good for SEO.
I wanted to contact Lunarpages but couldn't find their contact email. Anyone know their contact email?
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Apr 12, 2008
I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.
The server I am being hosted on is overloaded daily to the point when my SSH times out and my website is unaccessible. I have been told that the customers who overuse their resources have been removed and that it should work fine - surprisingly, it does not.
Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).
As I am writing this, the load averages are: 121.74, 66.47, 49.90
The overload has been causing problems DAILY.
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Mar 24, 2009
I had posted the review a week back but for some reason everything went bazook with WHT.
I lost all my posts but am making an attempt to write the review again of my exp with HG.
Well, I had been with these guys for close to 14 months. I never knew there was bright world beyond HG for dedicated server untill I came to WHT. I had taken a xeon 2.4 with 2 gb ram for $219 everything was fine untill the server started giving me problems off late. It was supposed to be a managed server but these guys had just no clue whatso ever on any kinda problem. The took like close to 12 hours just to figure out the problem which was an issue with fan.
Imagine they were putting the blame game on me till they figured out it was a problem with the hardware(fan). When I went to claim refund for meeting the SLA, they told me that it was my fault and the onus was on me to ensure the server is up and running. WTF? How do you expect me find and why do you think I took managed service if the onus was on me to make sure the server is up and running.
That wasn't the end of my horror story. I don't remember the number of times I had to suffer with restarting the Apache / Mysql and downtime and when I did goto them, they said my RAM usage is too much. Hmmm when I further digged out and I felt cheated when I found out that they gave me a cheap DDR-200 MHZ RAM which is way outdated technology. I was like WTF? All those problems were because of that Cheap DDR-200 MHZ RAM for which they were charging me a bomb.
Imagine they gave me a trash Hardware and charging me a bomb for that crap and they kept blaming me for it.
I scrapped my Xeon 2.8 to Q9550 for a bit more but it was worth it.
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Dec 1, 2008
Hostgator.com Dedicated Server Review
Can you review hostgator dedicated server...?
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Mar 16, 2009
HostGator is offering unlimited disk space, bandwidth and domains in shared hosting BABY Package.
Does it mean i can host 10 domains in baby plan and each site is eating + 200gb per month.
Does 10 Domains hosting in this account mean that they will host using addon technology?
What role dedicate IP will play for my websites?
If my domain registrar is different but my host is hostgator then will this plan will work for me or do i need to transfer all the 10 domains to hostgator?
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May 26, 2009
Just thought I would share some the experiences I've had with hosts that I've been with over the last 6 years:
Bluehost/Hostmonster:
Decent host and cheap. If you're looking for a single page site or a site that doesn't have much traffic, this is for you. I moved my sites off their servers (they are sister companies and I was with both) because I wanted a reseller account which they didn't offer. I also thought they slightly oversold the servers.
HostNine:
This was a great host for me. Their support was great and hosting was perfect for what I needed. I was with them for 3 years. Highly recommend if you're looking for a reseller host.
HostGator:
After I realized that I didn't need a reseller host anymore I tried HostGator. I got suckered into the unlimited features and signed up. After figuring out that I had unlimited space but not unlimited inodes(files) I went back to hostnine shared account.
thePeakHost.net:
So I was cruising around some forums and came across a cheap offer for the Peak Host.net. I signed up for their offshore server and haven't had problems since. I'm not going to say how much I paid for a years worth of hosting, but it was less then a big mac meal. Always been up and support has been quick. Great Host.
HostLatch:
Stay away. Far away. They had serious downtime because they combined VPS and shared accounts on the same server. After having a VPS that was effected by this I requested a refund (was only 2 days into service) and was denied.
Underhost.us:
Great host. Great for offshore and onshore. I had them for a few months and purchased a years worth of reseller service. Great service and never noticed downtime.
Pluthost:
Great new host. I had a VPS from them(offshore) and it seemed ok. Dropped service because I realized I didn't need offshore VPS when I had already purchased offshore from peakhost.
Enoch.com:
Just started a VPS from this host. Great uptime, fast servers and support seems to be quick.
bluewaveservers.com:
Bought this off a special I found on DP. Good shared hosting, although a little slow. Could just be my side though.
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Jun 5, 2009
Hostingzoom Is changing!
we are Hostingzoom's customer from 2005! we had a payment due on a service and hostingzoom suspended all of our services! how come it's possible? to all users I want to let you know to take care about this changes .. hostingzoom was the best but it looks like that it's no more like before! maybe the company is sold!
Take Care About your accounts, have a daily backup of your accounts and do not trust to buy more from them! we lost lots of our clients "about 500", and we face critical problem with what they did to us for $80! and we had problem with our credit card issuer right now! ... HostingZoom is changing take care ..
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Jan 20, 2009
We have a client that installed phpLD on their HostingZoom account, and they are experiencing intermittent slow times where pages can take 4+ seconds to load. We've checked over everything, and find no reason why pages would load slowly. Sometimes they load fast and sometimes they load slow. I was able to check the server load, and I am seeing 4.81, 5.73, 6.04.
So first question is...
Does HostingZoom tend to get reports about slow or overloaded servers?
Next, our client also has an account with HostNine. They were saying it was slow there also, but when I tested it there, it seemed okay (though maybe it was slow when our client tried it).
So my second question is ...
Would you consider HostNine a step up from HostingZoom?
Normally, we recommend hostgator to our clients, though we also find godaddy, site5, bluehost (used to be bad), hostdime, and many others have been just fine for our clients.
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May 14, 2008
i have some vps hosted with slhost but they all seems to be down since about 45mins.
Even there website seems to be down.
Is it only to me or is this a general down?
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Oct 28, 2009
I am with slhost from years. But from some days their support is not good, they are not reply on time as they are previously.
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Mar 6, 2007
We read a large number of reviews and ratings before deciding on whom to go with for our VPS. In particular, the good marks for helpful technical support by SLHost staff as recommended by various posters here led us to go with them.
We paid six months in advance on February 12.
Unfortunately, it has been a nightmare. A few days after we signed up and went through the arduous process of moving data and reconfiguring the sites after the move, which consumed a total of 24 hours or so in 7 days, all was well until we ran into what apparently is a network problem. It remains and has gotten worse. We'll be leaving as soon as we find a new VPS host.
Whether a victim of their own success (perhaps they're too busy to look into things for us) or that they were simply overrated, the tech support is somewhat terse and when it came to a real problem, we were completely ignored. The issue is that the sites are unreachable and incredibly slow for 10-30 minute stretches, beginning during US nighttime from 10 p.m. - 2 a.m. Pacific. After about a week and countless more emails sent and received between their tech support, it began happening during the daytimes too. Tech support insists that there is nothing they can do, but it is exclusively our sites that we can't contact, and that goes for our users as well. They have said unless we have our site's users (who aren't computer technically proficient people and are very confused when we try to give them instructions on how to run a traceroute) run traceroutes as well, they don't have enough evidence there is a problem. This, despite the fact that there is a large discussion about it with various users from around the globe reporting the problem alongside their location. I linked them to this, and they dismissed it.
I advised them I would be making a report of my extremely poor experience with their services on this website. They dismissed that too. They are either overwhelmed, or it is what it appears to be: they simply couldn't care less.
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Sep 21, 2008
I've been using SLHOST.com for a couple of years, and they used to have great VPS service. My server was always up (I'm not a power user, I just host some small business websites for clients of my web design company - nothing that gets a lot of traffic or puts a strain on the server).
They recently moved locations, and I've had nothing but problems. They somehow screwed up the IP and DNS of the server. My (and my clients sites) couldn't be accessed for over a week! Support kept telling me that there was no problem, unti I proved to them that the DNS wasn't right. I didn't have any email during this period, and either did my clients.
Since then, AT LEAST one of the services on the server randomly stops working (the two big ones are DNS and STMP) a couple of times a day. I don't receive error messages (I know because my clients call me screaming why their email isn't working AGAIN).
As a web design company, I've lost reputability. As a professional affiliate marketer, I have literally lost over a thousand dollars because of the downtime. Every time I contact support, they restart the services and tell me there's no problem with the server (which is obiously not true).
Any suggestions from other webhostingtalk users on how to get better service and a credit from SLHOST.com? I'm not technical and I need a VPS that just simply works.
I recently started monitoring my server 2 days ago with hyperspin. I can post my support emails here as proof and verification that these problems are occuring multiple times a day.
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