Just thought I would share some the experiences I've had with hosts that I've been with over the last 6 years:
Bluehost/Hostmonster:
Decent host and cheap. If you're looking for a single page site or a site that doesn't have much traffic, this is for you. I moved my sites off their servers (they are sister companies and I was with both) because I wanted a reseller account which they didn't offer. I also thought they slightly oversold the servers.
HostNine:
This was a great host for me. Their support was great and hosting was perfect for what I needed. I was with them for 3 years. Highly recommend if you're looking for a reseller host.
HostGator:
After I realized that I didn't need a reseller host anymore I tried HostGator. I got suckered into the unlimited features and signed up. After figuring out that I had unlimited space but not unlimited inodes(files) I went back to hostnine shared account.
thePeakHost.net:
So I was cruising around some forums and came across a cheap offer for the Peak Host.net. I signed up for their offshore server and haven't had problems since. I'm not going to say how much I paid for a years worth of hosting, but it was less then a big mac meal. Always been up and support has been quick. Great Host.
HostLatch:
Stay away. Far away. They had serious downtime because they combined VPS and shared accounts on the same server. After having a VPS that was effected by this I requested a refund (was only 2 days into service) and was denied.
Underhost.us:
Great host. Great for offshore and onshore. I had them for a few months and purchased a years worth of reseller service. Great service and never noticed downtime.
Pluthost:
Great new host. I had a VPS from them(offshore) and it seemed ok. Dropped service because I realized I didn't need offshore VPS when I had already purchased offshore from peakhost.
Enoch.com:
Just started a VPS from this host. Great uptime, fast servers and support seems to be quick.
bluewaveservers.com:
Bought this off a special I found on DP. Good shared hosting, although a little slow. Could just be my side though.
We have already too many servers in ThePlanet and CyberCon datacenter. So i want to change my mouth taste and looking a Managed dedicated server with Linux Based etc.
So i know these two companies last few years (HostGator, Hostnine). Can anybody tell us which company is better for dedicated server then i will signup them.
I was going to wait on this until I heard back from HostNine about my backups, but I'll go ahead and review them. By the way for anyone interested, you can view their F rating for yourself at the Better Business Bureau: [url]
I have used 6 hosts during my 9 years on the internet. Of those 6, HostNine is the 3rd longest at 9 months. It did seem to be the answer to what I was looking for. Back then the price was only $3.95 a month with no contracts. I could pay by the month, and I was a bit gun shy back then after going through 2 back to back bad situations, so I didn't want to pay for another year in advance and fear not getting my money back if I needed to leave.
I'm sure you've all heard the phrases, Don't judge a book by its cover and/or If it sounds too good to be true, it usually is. Well, HostNine fits both of those. You can't assume the company is reputable because they seem to be what you want and need. True, they have a very good uptime. I only had one problem in the first month, but my site was only down for a few hours, and I've had no problems since then (until I was suspended that is). I was assured it was another user that was taken care of. Well, I now know what they mean by "taken care of." My site has grown a little bit during those 9 months, but I never got even close to the max storage space or bandwidth allowed.
This host will suspend you after one thing that they feel violates their TOS. They don't care if it's fair. They don't care if the problem is easy to fix. They don't care if it's never happened before or that it won't happen again. Hostnine is a One Strike You're Out company. They act like it's to protect their other customers, but they wouldn't delay suspending any of those customers for the slightest reason. Is this what you would want to trust with your business?
They have a community forum that is comprised of their friends and loyal followers. If you dare post anything even slightly negative on that forum, a member will tell you that it's wrong...or your post will be deleted. HostNine expects all their members to visit this forum on a daily basis to read about any maintenance or server downtimes. Unless you join that community and become friends with the staff, they show you no loyalty if a problem arises. I don't want to be friends with my host. I just expect them to run in the background and provide the service I pay for.
I would never go back to HostNine, since I cannot trust them. BUT they promised me a backup, which I have in an email:
> From: HostNine Abuse <abuse@hostnine.com> > Subject: [#ITH-505861]: Account Suspended: judelb > Date: Monday, April 13, 2009, 7:02 AM > > We can provide a backup and please stop emailing support for > a restore. > Regards, > Alex Jankuv > Hostnine Support
I have waited and still have not received the backup. I have emailed and asked, but they are now ignoring me. Well, I won't be ignored. It doesn't hurt my feelings that they don't want me to be a customer anymore. I have a feeling I know why. They recently raised their prices to $6.95 a month to be prepaid for a full year. They are probably trying to weed out those of us that were paying $3 less on a monthly basis. Whether or not this is true is moot, though. I don't care what their reasons are, but I do care about not having received the backups they have promised me...and believe it or not, this could happen to you as well. I read all the negative reviews for HostNine out there, but I felt I would give them a chance. Until someone has burnt me, I try not to judge, but I'm here to try to save anyone else from this. My website is currently running on an old backup. I've had a lot of personal issues the last year, so I haven't downloaded any backups in awhile. It hurts my site and online business to be running on an old backup. How hard would it be for HostNine to give me the promised backups? I wouldn't think it that hard...would you?
I've had a few sites with HostGator. I build sites and sell them sometimes. Anyway, the one I have with them now is a adult tube site, so I do not want to post a link to it here. If a mod posts here I will pm them the site URL. I'm eight days into this website, but I have used them a lot the past year.
Off to the review....
- setup was quick as usual. I signed up, paid and had my details in my email within five minutes.
- speed is quick both HTTP and FTP. I will do around 100k unique visitors this billing period as I purchased some advertising and it never slows down
- support is excellent via live chat and ticket support. They can usually solve your problems. I have never used the phone support. tickets get a reply within a half hour
- i had acted on around nine dmca complaints notices they had forward to me and heard back from them within a minute or two when I told them I was removing the content...so fast
- you cannot beat the prices for what you get
This is about the only unlimited hosting provider I can trust
Im a Hostgator Customer for over 6 months now. I purchased the Business Shared plan. Im running a vbulletin forum with a few members that post on my website. Im also running dedicated servers which use the MySQL database remotely. I was satisfied with Hostgator for about 3 months. After that period the problems began. Somebody DDOSed my Site and of course Hostgator suspended me immediately saying that my index would use too much resources. I was on vacation and got phoned by one of my moderators that we got suspended. So I called the Hostgator support. They told me the same thing, they e-mailed me. So I asked him to activate my page again since its nearly impossible that I can jump from maybe 100 visitors a day to over 1000 visitors in a second. Well the connection broke up since I was walking in the woods but they activated it. About 2 weeks later the same thing happened, they suspended me again. I went into the chat this time and they told me that they dont think that it's an DDOS attack. I told him the same thing again, like I did to the guy on the phone. They activated it again. Everything was fine until 1 month ago. The Site was unavailable for me and many others. I went into the Hostgator chat and they told me that somebody is using a script that is overusing resources making everyone's content on the server unavailable. He said he will look into it and open a new ticket for me. After 1 hour I got suspended. They said that my Shoutbox is using too many resources and that I need to remove it. So I renamed my Shoutbox folder to deactivate it temporarily. I have been running this Shoutbox since the beginning and I/they never had problems with it. So recently the server where my webhosting account is on keeps restarting or crashing for some reason. They told me that Apache keeps crashing and that they are working on it to get it resolved. I was fine with it, but it kept happening. So to get to the end, I have been in the Hostgator chat 6 times today already since they still didnt fix it. Im really starting to think that there will be more and more problems, so Im already looking for another webhost where I can host my Website. I barely use 100GB of Bandwith and I really dont think that Im using much resources running a simple forum.
I also talked to the support many times about their maintenance frames. I think they really should inform the customers by e-mail if they shutdown the server for maintenance or warn before they start working on the server if it will affect the availability of Websites.
Overall Im not happy Customer of Hostgator anymore. Im really impressed how they are forcing me to leave. I was always nice to the customer support since I already worked in the same branch so I know how you feel when a customer is yelling at you.
Hola again WHT folks...another review here for one of my many hosts I have used in the past (I am writing a review for each). This time I am talking hostgator.com I started up with hostgator in early 2007 (feb?) and was with them up until august this year. I had a easy setup and was pleased with the speed I had everything running. At that time I needed to wget a large file (like 14 gigs) from my old dedicated host layeredtech. I requested ssh access and wget which I had enabled in a hour or 2. I moved the large file in a few hours and was very pleased at the backbone speed of that transfer. They have a ticketing system which is very standard in the marketplace today and worked well. I really am partial to whmcs over modernbill recently, a few years ago I would never have said that! And of course Cpanel rocks over plesk (that pest). Anyrate on with the review!
So I had some oddball perms that I could not change which I had to open up a ticket for, ya hate to hit the ticket system hard and heavy at first but sometimes thats life. A bit later I got the file untard and was up and running. I was using alot of resources for a low price (think I was on baby...) and was happy with the transfer speed for the most part. Sometimes it was a bit laggy, but I was shared so I cant really complain and I had pretty high transfers also.
I cannot be sure as to why some files seemed to disappear which I mentioned earlier in a different post. I had several people with access, sometimes I had timeouts while uploading large multi gig datasets, so I am unsure what the issues may have been. It was not important enough for me to open up a ticket over as I was tired of supporting other peoples works by this time and needed to cut that cord. Let me sum it up...
--Hostgator is pretty reasonable on transfer speeds in my estimation.
--They are alive on the ticketing system so you will not wait for days.
--I did not have downtime I did not cause.
--I did have some files that turned up missing that should not have been accessible by other people, however it was not important enough for me to open up a ticket.
--I had somehow setup double payments in their system with both paypal and a mastercard (seems like something should have caught that) and ended up with a 40 some dollar credit. I had to open tickets and call a few times to get that straight but no big shakes. In the end they saw what I was pointing out and I received credit.
I would recommend them based on my experiences except for one thing I do not like at all (which is a common theme among many hosts)
You get a discount if you purchase hosting the entire year in advance. I totally get it you can estimate the future resources you will need to allocate and purchase and the discount is a thank you. I however have been burned in the past and am not alone in my reluctance to fork out ubber bucks for a year of service which I am unsure about the quality of. My main gripe is thats the advertised price, but its not the price you will get when you sign up.
That is a psychological trump which makes you as the buyer say "well I am not going to get that good of a deal because I wont blindly trust them" Which means like me I will check around and see if I can beat that (hey we eventually become smarter hosting shoppers)
I would however like to point out that I received a very nicely worded private message from the president of hostgator over the missing files issue I had experienced and I really think this is a SIGN OF OWNERSHIP! I commend that you own the good/bad/unknown and wanted to help me get to the bottom of it. I now wish I would have opened a ticket on it so we could backtrack it. It is not often you get that level of commitment from a hosting provider and this company is moving in the right direction on several fronts.
I'm been with HostGator for about 2 years now and I love their service! Its really easy to get in contact with HostGator staff either by Phone, Live Chat, or Ticket they always resolve whatever issue i'm having in a timely manner. I also like calling HostGator and not talking with someone in India who has no knowledge of what I'm trying to get help with and doesn't even know much about that company, I get that enough when I call Dell lol. Anyways, I just wanted to let everyone know that if you are looking for Shared, Reseller, or Dedicated web hosting then choose HostGator.com .
I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.
The server I am being hosted on is overloaded daily to the point when my SSH times out and my website is unaccessible. I have been told that the customers who overuse their resources have been removed and that it should work fine - surprisingly, it does not.
Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).
As I am writing this, the load averages are: 121.74, 66.47, 49.90
I had posted the review a week back but for some reason everything went bazook with WHT.
I lost all my posts but am making an attempt to write the review again of my exp with HG.
Well, I had been with these guys for close to 14 months. I never knew there was bright world beyond HG for dedicated server untill I came to WHT. I had taken a xeon 2.4 with 2 gb ram for $219 everything was fine untill the server started giving me problems off late. It was supposed to be a managed server but these guys had just no clue whatso ever on any kinda problem. The took like close to 12 hours just to figure out the problem which was an issue with fan.
Imagine they were putting the blame game on me till they figured out it was a problem with the hardware(fan). When I went to claim refund for meeting the SLA, they told me that it was my fault and the onus was on me to ensure the server is up and running. WTF? How do you expect me find and why do you think I took managed service if the onus was on me to make sure the server is up and running.
That wasn't the end of my horror story. I don't remember the number of times I had to suffer with restarting the Apache / Mysql and downtime and when I did goto them, they said my RAM usage is too much. Hmmm when I further digged out and I felt cheated when I found out that they gave me a cheap DDR-200 MHZ RAM which is way outdated technology. I was like WTF? All those problems were because of that Cheap DDR-200 MHZ RAM for which they were charging me a bomb.
Imagine they gave me a trash Hardware and charging me a bomb for that crap and they kept blaming me for it.
I scrapped my Xeon 2.8 to Q9550 for a bit more but it was worth it.
HostGator is offering unlimited disk space, bandwidth and domains in shared hosting BABY Package.
Does it mean i can host 10 domains in baby plan and each site is eating + 200gb per month.
Does 10 Domains hosting in this account mean that they will host using addon technology? What role dedicate IP will play for my websites?
If my domain registrar is different but my host is hostgator then will this plan will work for me or do i need to transfer all the 10 domains to hostgator?
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software. Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
Not a question exactly related to HostNines hosting ability (have read a bunch of reviews, most seem good - and we all know that the pleased people rarely speak compared to the not so pleased), but how is their affiliate program? I've seen a few worried reviews on here concerning getting paid, but seems like they were updating their system and the people did infact get paid.
They seem to be one of the only hosts (if not only?) that offer such a nice payout on referrals that may only pay $4/month. I've sent in a few tickets about the program (and received fast responses) so I'm inclined to think they're a good host as well. Every other affiliate I've looked at will pay nice comissions but only after the referral pays large upfront fees (usually yearly accounts). So, hows HostNine guys?
I know the title of this thread seems a little hokey, but it's true and this is why: Ben (operations manager) basically dropped everything to help me downgrade my account.
Here's the long story:
I have been with HostNine (h9) for about 18 months. I have hosted everything from ecommerce sites to forums and static sites. Recently, I needed to make a change to my account and downgrade from reseller account to a 'regular' account. Anytime I need to upgrade/downgrade my account I always do a little host shopping.
Sometimes I even just 'host shop' to see what else is out there.
A few months ago I tried media temple. What the heck right? I mean all the 'trendy' sites I went to seemed to have the {mt} badge on the site, plus the 'grid server' seemed to make sense to me. So I tried it. While it might have been ok for some people, the MySQL response time seemed slow. I also didn't seem to get the service I was used to at HostNine, so I went back.
Recently, when I needed to downsize my account from reseller to regular hosting, I decided to go host shopping. My criteria for a new host was cost, support, and the ability to host a good number of domains (around 20). I also wanted a solid host that wasn't going to go belly-up during this crappy economy. Unknowingly that HostNine changed their hosting packages, and after a couple of days looking, I went with HostGator.
Now, Hostgator and Hostnine both offer 'Unlimited' space, domains, and bandwidth. I'm smart enough to know that nothing is unlimited and also aware of hosts overselling server resources (which is why I left hostmonster to go to h9 18 months ago). I knew that on a good day my sites might take up a total of 3-4 gigs and I've never had bandwidth issues. But I get 'inspiration' frequently to buy a domain and start a new website.
I canceled my account with HostNine and went with HostGator.
Here's the kicker with HostGator and why I went back to HostNine: While Hostgator says 'Unlimited Space' they do keep a count on how many files you have. After 50,000 files they will remove your account from backups (and hence not back-up your site). At 250,000 files on the server they could suspend your account. It was no big deal at first. But then I started moving over my wordpress, expression engine, phpbb, and custom sites and realized that with the files in these scripts, plus e-mail, temp files, cache files, and images (even little icons), I could hit the 50,000 mark rather quickly. CRAP! Even if I stay at 3 gigs, I could still go over the file limits.
Realize that I moved all my sites to hostgator and all propagation had been completed. At this time I did some more research on hosts and realized that HostNine changed their hosting packages and offers what Hostgator does without the limitations.
So (watch the order of events as I screwed this up) I submitted a cancellation request to HostGator. I THEN went to HostNine and started a live chat with Ben. I explained to him that I needed to downgrade my old account and not cancel it. I also explained to him that I needed to open up my new account ASAP because I was scared that because I canceled my account at HostGator I would miss any cancelation verification or any support tickets at either place.
Ben (HostNine operations manager), at that moment, took the time to personally downgrade my account and make sure I had all the information I needed to transfer my domains back to HostNine before I lost any important emails. My hosting issues were resolved in 10 minutes.
And, to look back, it's been like that with support since I started with hostnine. Unless I step away from the computer, support requests were responded to quickly and usually resolved painlessly.
Once I get more clients, I will go back to reseller hosting with H9. I just wanted to write a positive review for a great experience. If anyone is looking for a great host, try hostnine.com.
Like I said to Ben - after being with bluehost, dreamhost, hostmonster, hostgator, and media temple, I think hostnine is the best for what I need.
I've been with Hostnine for over a year now. Overall comment: service is good and support is OK but needs some work. HOWEVER, today I was threatened that my reseller account will be terminated in 72 hours. An unknown person, at the time, ddosed my website. I never even heard of the attacker until recently after the attack was made when other members from my community told me who he was. I run a gaming community, and the attacker apparently ddosed my website because I'm "stealing his players and reputation". Our community is bigger than his and perhaps he was a bit jealous, I'm not sure, but back on topic...
Hostnine claimed that "I am a danger to other clients and I'm putting them at risk".
This was their reason for shutting down my main account (the one that was ddosed). I contacted support via phone explaining the issue and I was inquiring why my account should be terminated over something I was completely innocent in and a victim of. They claimed it wasn't their decision to cancel the account and that is was strictly up to the abuse department. Text may sound louder than words, but all I said to the technician was it was "bs" (edited to bypass filter, sorry admins). I didn't say it in an angered voice nor was I yelling, cussing at, or being rude or insulting anyone. I said it in a calm voice and the next thing I hear is "You know what, you have a good day" and he hung up on me. Understandable I suppose, he took my words offensively even though I wasn't being rude about it.
Anyways, another technician replied to an open ticket I had open previously about the attack. He stated that I was completely rude and insulting the tech, and that they feel my entire reseller account should be terminated. They said they are here to give me support, not to be abused and insulted. I understand that, but I wasn't being insulting to the guy. The tech had no right to hang up on me, the other tech had no right to accuse me of "insulting and being rude to another tech", and he also had no right to completely remove my account for something so stupid. It seems they take everything offensively and just flip out over the slightest thing.
I can verify that as well. There was an earlier incident where a tech was being completely rude to me and he got fired because he randomly snapped at me. Anyways, putting aside the phone call, they completely misunderstood that I was the victim of a serious attack. They're basically taking it out on me for being a major risk to other clients and they're going to terminate my account, when what they should be doing is leaving me alone and pursuing the attacker. After all, I was the victim and the attacker was the one doing wrong.
I feel like I'm being punished for something I didn't do. What could I have done to prevent this? I tried explaining that to the host but they don't care -at all-. They have no sympathy and have been completely rude during the entire issue. And during the phone call, even if the tech did take offensively to what I said, that still doesn't give them a reason to completely terminate my account. My payments are usually always made on time, I'm patient when having issues, and I'm just an overall average good client, in my eyes.
So to sum it all up, I WOULD NOT recommend this host. If you're looking for good servers, go ahead and go with Hostnine. But the support can be terrible at times because some of the techs are really moody and have short tempers. And if you get ddosed by a random person, forget it, you might as well just think you did the attack yourself, because either way your account will be terminated because you'll become a risk to other clients.
Hostnine has A LOT of negative reviews. Some good too, but the majority of all reviews, I'd say, are negative. Search for yourself, there are dozens of topics on this forum about them.
Received the following letter of the account I was completely stopped, without any warning, there is no opportunity for improvement
More absurd is that they contain is not my CPU log files is fantastic! My site daily maximum 160,000 views (Google Analytics)
Been two months this way, and there is no problem. Today, the issue of a sudden, but the number of only 10 million,
My site is composed of very simple php content html not more than eight, and almost static!
Hello,
This message is to inform you that a domain under your account had to be suspended due to excessive CPU usage. We regret that this action was necessary, however, it had to be done for the greater good of the other users on that server. We have included the relevant server logs below for your perusal.
Regretfully, due to the severity of this case, we will not be able to reactivate this account. However, we can allow you the option of upgrading to a Virtual Dedicated Server, Dedicated Server, or provide backups.
*** IMPORTANT NOTE: Abuse issues are ONLY handled via email. Please do NOT call or chat regarding an abuse matter as you will only be directed to email us. ***
Domain Suspended: narutotw.com This domain is located on: node66
NOTE: This account continually violates our defined Resource Limits and is not suitable for a shared hosting environment.
Please review the logs of abuse listed below for assistance in resolving this issue:
GET /SpryAssets/SpryCollapsiblePanel01.css HTTP/1.1 149-0 24219 1/1/1 K 0.00 3 0 13.2 0.01 0.01 124.11.193.12 nroa.narutotw.com GET /SpryAssets/SpryCollapsiblePanel.js HTTP/1.1 150-0 24220 1/1/1 K 0.00 3 0 0.0 0.00 0.00 114.43.202.249 nroa.narutotw.com GET /images/ol-mu.gif HTTP/1.1 151-0 24221 2/2/2 K 0.00 2 0 0.0 0.00 0.00 118.161.182.49 nroa.narutotw.com GET /flash-player/player.swf HTTP/1.1 152-0 24222 1/1/1 K 0.00 2 828 37.2 0.04 0.04 114.40.134.176 nroa.narutotw.com GET /comic.htm HTTP/1.1 153-0 24223 2/2/2 K 0.00 1 479 103.2 0.10 0.10 219.69.55.177 nroa.narutotw.com GET /favicon.ico HTTP/1.1 154-0 24224 0/0/0 W 0.00 3 1862214900 0.0 0.00 0.00 59.116.135.39 nroa.narutotw.com GET / HTTP/1.1 155-0 24225 2/2/2 K 0.00 3 0 0.0 0.00 0.00 163.29.165.236 nroa.narutotw.com GET /mu-test-08.swf HTTP/1.1 156-0 24226 1/1/1 K 0.00 3 1 0.5 0.00 0.00 125.27.193.53 hominhome.tui-dong.com GET /forum/style.css HTTP/1.1 157-0 24227 0/0/0 W 0.00 3 1862214892 0.0 0.00 0.00 125.163.10.4 usa-4-2.hostingforge.info GET /flv/DC162.flv HTTP/1.1 158-0 24228 1/1/1 K 0.00 3 14 0.3 0.00 0.00 125.27.193.53 hominhome.tui-dong.com GET /forum/style_images/n.gif HTTP/1.1 159-0 24229 1/1/1 K 0.00 3 1 0.0 0.00 0.00 78.54.73.143 nakliyatportal.net GET /gold.gif HTTP/1.1 160-0 24230 2/2/2 K 0.00 2 0 0.0 0.00 0.00 218.172.193.12 nroa.narutotw.com GET /mu-test-08.swf HTTP/1.1 161-0 24231 1/1/1 K 0.00 3 0 0.0 0.00 0.00 115.81.168.184 nroa.narutotw.com GET /SpryAssets/SpryEffects.js HTTP/1.1 162-0 24232 7/7/7 K 0.00 1 0 0.0 0.00 0.00 221.127.67.62 nroa.narutotw.com GET /mu-test-08.swf HTTP/1.1 163-0 24233 6/6/6 K 0.00 0 0 49.5 0.05 0.05 118.168.106.51 nroa.narutotw.com
I have found Hostnine hosting company! These guys seems to provide the most suitable conditions for my future website, could you please leave your opinions about this company if you have ever had a deal with them!
On Thursday, I posted a review (on anther host review site)* of H9 which was not very complimentary to say the least. To my surprise on Friday morning I had an email from Ben Gabler the Operations Manager with H9 and his email expressed some concerns about what I had written. He asked if he could call me to discuss my problems and to cut a long story short, we spent 45 minutes on the phone on Friday afternoon and he gave me the impression that he is a guy who is really concerned that all H9 customers get what they want in terms of both price and service.
Ben's call came at a very opportune moment as on Friday morning I had spent several hours with my new hosting company trying to get tech support from a supposedly 24/7 tech support team - it just didn't happen - and 48 hours later, it still hasn't!
He gave me several good reasons to have another go with H9 - none of them monetary! One of the things we discussed at length was tech support. Ben explained to me why they were trying to get customers to use tickets rather than the telephone, the reasons are to long to go into here but I do now believe that for 99% of everyday problems it is actually better to use a ticket system rather than the phone. I am surprised at my own reaction here because I far prefer to pick the phone up than tap away at the keyboard, but as Ben pointed out, with a ticket system, you have a full trail of what was said by by yourself and the person dealing with the ticket - ain't no arguing with that!
I have to say that I was very impressed that he looks at the reviews posted here and he was concerned enough about my complaint to actually do something about it personally.
So, I decided to give H9 another try. During the early hours of Saturday morning, H9 transferred several accounts from the other web hosting company to my H9 account, For the most part the transfers went without a hitch and the one problem there was was sorted within 10 minutes of my seeing and reporting it to H9.
So from a good start to a patchy week, I have come back to being a very satisfied customer.
If no one objects, I'll post regular updates here.
Tim
*I have since tried to add a correction to the review that I wrote but is seems that it can’t be done and I have had no reply to the email I sent to the site’s admins asking to add to the review. That is why this is being posted here.
I have $100 in affiliate payments showing in my affilate panel with hostnine.com but they wont pay me. I logged tickets which they ignore, I posted on their forum and they told me to email an address that doesnt exist then locked the thread. I posted another thread which they deleted. I PM'd a guy called Ben there as one of the agents told me that only he can deal with it, he never replied.
I chatted online and as soon as I tell them what I want they dont reply to me.
They owe me money from August 2007 and wont pay me.
What do I do? How do I get them to pay.
They provide a great service in ALL other areas but how do you get money from them?
I'm thinking of hosting a bunch of domains with hostnine.com, I'd hate to set them all up and have to transfer later to another host. I'd appreciate some feedback on them, either positive or negative.
I've tried to contact twice now, the first time I waited over 15 minutes and the system hung up on me. The second time I'm on the phone for over 20 minutes as I type this and all I hear is music. Man their phone support really sucks. Anybody else experience this? I'm cancelling my subscription.
Just in case you missed it, Hostnine is no longer offering live support. Live chat is sales only, and I was inform that support was only being provided by ticket
I'd just like to tell you about my experience with HostNine.com from a web development point of view.
I have recently coded their new website from PSD to HTML files, for the agreed fee of £177. 50% has been paid upfront, and a further 50% paid upon completion.
The work was completed 6 days ago, and since this I have been in contact with the company on a daily basis. I have been ignored and shunned away. I have been blocked from viewing their website (prooven), blocked from their AIM accounts (proven) and their online and telephone supports have been highly dismissive.
Only today, when I put pressure on the Operations Manager (whom I was dealing with - Ben Gabler), by ringing him directly, did I get a proper email response:
Quote:
At this point we are not satisfied with your work and have no need for the layout. We have had several professional coders look at the code and have said it's not professional at all. I'm sorry things did not work out and we wish you the best.
I'd like to point out two things - my code is of the utmost excellence as many of you will know. I'm awaiting to hear what his professional coders have to say. Also, a deadline was never set in any of the E-Mail correspondance or MSN correspondance, all of which I have logs for. I completed the work in 3 days - timely enough one should think.
This company is rude, obnoxious and does not operate in a professional manner. Their telephone support answer the phone as "Hey, whats up?" and end the conversations with "Alright Jonny, see ya.." when I introduced myself as Jonathan Nathanson. Overall, I wouldn't reccomend them to anyone, and I am currently seeking guidance as to what I can do from here.
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
I have been with HostNine for almost a year now and have had reasonably decent service, until now.
They recently suspended one of my client's accounts. Understandable, the account had some very old PHP files on them. Let me preface this by stating that I am very sympathetic to hosts who have to deal with problem clients who have sites that slow down shared servers for everyone else on them.
I have tried my hardest to work with HostNine to get these files back and ensure that this account is not a problem on their server. I have never once asked for them to restore the account "as is", all have I have asked is that they backup the files and the database for me (I would do it myself, but they locked me out of the account), so that I can investigate the problem and do testing to ensure that it doesn't cause them problems again.
All in all, getting anyone to co-operate has been unsuccessful. Getting a hold of them has been a hassle (from the time I e-mailed them about the issue to the time I received my first response was a span of over 6 hours). Getting them to co-operate has been impossible. Their "Support Manager", Alex, in broken English has told me next to nothing, aside to accuse me of trying to "get around this" and that I would need to move the account to one of their dedicated plans. I have asked that the account simply be backed up, but have not received any response so far, as time ticks away and the client whose account this was becomes more and more frustrated as their files are effectively being "held hostage".
My last complaint is that they never notified myself, nor the client that they had suspended the account.
Has anyone else had problems with trying to get their files back after a host has locked you out of your account? What are my options? Does the hosting company technically "own" the files, simply because they are being hosted on their server?
I joined Hostnine.com affiliates program and within the first two months of pushing their services I had made over 2800 dollars in commissions. Whats the problem you might ask. They don’t pay. They don’t answer their phones and when I went to their forum to ask a question about the affiliate program I was banned in 1 min after asking. I tried online help but the guy who works for online help has alot of excuses. I will make sure everyone knows about this rip off scam so people like me can avoid this company altogether. I’m not the only one who was taken. After I couldn’t get him to answer me in repeated emails i googled hostnine scam and many other ways to see if their we others.
Of course their are, someone he owes 6500 dollars and even employees of his company begging to get paid so they can pay their bills. Their were also customers saying how hostning had canceled their accounts after three months for no reason. Even customers who had canceled and were still being charged via credit card. at the last ticket Ben gabler the owner of the company said that the check has been sent out to my country..
But i didn't send any address for my country. So, how did he get it?
At work, at home, and a couple of associates are with Hostgator on their reseller plans.
My employer's account with Hostgator... in about two years we only ever had one major problem. We wanted to change the primary domain and so the support boys and girls at HG did that for us. We then had a huge problem with propagation, and some of the packages didn't transfer over. That saga took about five days or so to fix but was pleased with the eventual outcome.
We had a mediocre problem about a year back when all of the websites under our reseller had crappy response times for about a week... something about a dictionary attack on the server I think. After that was fixed everything was fine.
A few times Hostgator support helped me out when they didn't have to... many many times they went a little further to help me solve a problem, and a couple of times very promptly helped me fix a problem I'd created which would have got me fired had it not been done fast.
Some people complain about Hostgator response times to support tickets. I simply did not have a problem with that... they always got back to me within 2-6 hours. When I couldn't wait that long (which only happened a handful of times), I submitted a ticket by email, then got on the phone or live chat, and they very helpfully escalated the priority.
I haven't had any memorable problems with my personal reseller account with them the whole time I've been at Hostgator.
Their support is very very good... Brent seems to be the driving force behind the desire to be the best, and the fact that he's very well off yet still goes on to the support forums and is actively involved semi-frequently goes to the ethic of the company as a whole.
They DO go over and above - at least they have for me.
Recently, I was banned from their support forums permanently.. you can read about my side of the story at ryanpaul.ca.
Even after what I think was a unfair ban from their forum, I'm still perfectly happy to keep my business with them, as well as my employer's... and will still be referring people to them. Why? Because their service is undeniably splendid.
I am posting looking for anyone who is or has hosted with hostgator.com.
I am looking to move a site to their service that handles around 150,000 pageviews a month and was hoping I could get some input from actual users of hostgator.com. I want to do the basic shared hosting plan.
I experienced a problem with Hostgator servers where IE6 seems to cause problems and the response from Hostgator was sort of "They don't care and people must upgrade to IE7"
The problem is that on other servers several installations of a particular hosting BILLING system works 100% fine but with two separate installations on separate Hostgator servers the following happens. With IE6
1) Get a BLANK page regardless whether file in public or admin was called and the page only show if you click GO in url bar.
2) Refresh page don't help and page stays blank until click on Go (in other words you can click refresh till you are blue in the face, the page stays blank. You MUST every time click on GO for a page to be displayed - All links or submit buttons gives a blank page)
3) With such blank pages the "View Source" option however give the complete and correct page up to the last </html>
