We opened a VPS account with JaguarPC so we could host our own support site externally from our network, we went with them due to an attractive deal we seen here on WHT for a free ram upgrade!
The VPS we got came with 384mb ram and cpanel.
We did a cpanel transfer, the server took 2 1/2 hours to transfer our support desk backup file, so download speed was not the best.
We immediately noticed when accessing the website or WHM that the general speed was slow and page loads always a delay. WHM shown our load as very low (0.01, 0.03 etc)
We contacted JaguarPC for support, the responses we got were very closed responses. Finally yesterday we were told we need to buy more ram to make our VPS respond quicker.
We still need to keep our helpdesk external so we moved it to another VPS today (which took under 5 mins to transfer our backup to not 2 1/2 hours).
Over all Jaguar PC maybe cheap and is ok for those with truelow budget who dont mind slow speeds, but its not recommended for serious users.
Also the support reps who logged in to my VPS were all in Pakistan, (i seen their hostnames in SSH as last login) I also preferred to deal with a English/American company which also made up my mind to cancel and move.
It has been one month exactly since I started with JaguarPC. I know it's probably not ideal to review them after 1 month of service as I guess this can be considered the honeymoon. Regardless I wanted to give my opinion on them after 1 month and then come back in a few months to say if anything changed or not.
Website in question [url]
My website is basically a portfolio site, it doesn't get a ton of traffic but it does increase everyday. It's a personal website that I've had on shared hosting before moving it to a VPS in general.
Setup of VPS
This was actually a pretty good experience except for one minor hiccup which was my fault After signing up I thought I did a few things wrong and so I contacted Live customer service and spoke with an agent who was very kind, courteous, and very helpful and made sure all my questions were answered.
However the hiccup came when my VPS still wasnt set up 12 hrs later. I sent a support ticket and got an answer back in about 10 minutes and it turned out I didn't select the control panel I wanted (Cpanel) Once I selected it my VPS was setup within the hour with my nameservers and everything set.
The only thing I wish was that the control panel problem was caught earlier, but it was my fault to begin with.
My VPS had a rockystart in the beginning The first week or so, it was randomly killing processes making it go offline every night. A restart would fix it but was a little annoying to do it every night. Support worked on the problem and found it to be certain limits within the VPS were too low.
Soon after I got an e-mail stating that there was a planned downtime for the servers and after that downtime which was planned my VPS has remained online and hasnt required a restart since. I can't say what the extent of the problem was cause honestly I'm not sure myself, I'm not a VPS expert yet.
It seems it was just a rocky start as my VPS runs perfectly fine now. Also I like the speed of the VPS
This is where JaguarPC shines in my opinion after 1 month. The techs helped me with my problems during the first week or so. Response times were within 10 minutes on average. Longest I had to wait was 20 minutes which really isn't that long.
The support team is friendly and seem to always make sure to answer your questions. Support is there 24 hours which was an added bonus since my VPS at the beginning liked going offline around midnight.
Just this very moment I actually had a billing problem I sent a ticket in at 10:20 AM and the problem was fixed by 10:31 AM. This might be the case for a lot of VPS providers but I'm certainly not use to it.
It was a rocky start at the beginning and I will be honest I almost thought I made the wrong decision. I'm happy I stuck it out as now my VPS runs flawlessly. I like the support at JaguarPC is always there and that there are multiple ways of contacting them too.
Their forums are filled with advice and help by not only JaguarPC but from their customers too. I think the shining point is their support and their willingness to help you when you need it. They're keeping me as a customer as I'm very happy overall, their support staff went above and beyond I think of what was required of them and I thank all of them for that.
Well its been just over 1.5 months now that I've had a VPS from JaguarPC and I thought I would write my my own personal experiences with the server.
The server was initially ordered through one of their special discount deals featured here on WHM. At first there were a few errors. The plan requested - Freedom Plan - was set up as it should have been, all within 24 hrs as guaranteed. However, the additional disk space and additional ram were not included in the VPS as advertised in the ad. I submitted a support ticket to get this issue resolved and received a response rather quick. Within 15 minutes or so letting me know the issue had been resolved. The Disk Space problem was fixed, but not the memory error which I discovered two weeks or so later. I again submitted a support ticket and was told the memory was at the point it should be at.
I have let it slide at this point as the second month was at no charge per their special (but I won't let it slide much longer). This brings up another issue which was dealt with promptly by JaguarPC. I received an invoice for the second month. As soon as I notified them they deleted the invoice and the second month (Which is almost up) has been at no cost.
I have now noticed the server runs very slow. I thought it may just be my connection but, after using multiple connections - Home, work, friends houses, family's houses, all with varying service providers (some of the locations in different provinces - I travel a lot) I have come to the conclusion it is not an issue that can be tied town to my ISP or connections in my area.
Down time seems to be an issue with the server at this point as well. The longest period of up time I have seen in the past month and a half was 18 days. The VPS goes down on average every 5 - 10 days. There are times I'm forced to reboot it myself as its running to slow to handle.
Rather then dwelling on the negative in this review, there are a few positive things that need to be said as well. The server setup time was great, and any additional requests for software installs have been completed. Their support reaction time has been excellent. Most tickets (the 4 or 5 that I have submitted) have been answered within 15 - 30 minutes which to me is completely acceptable. The support ticket reaction time in my opinion is one of the more important thing mentioned in this review as nothing is worse then not being able to reach a support desk when you need to.
JaguarPC seems to have a great service running with the resources and staff to back its product, however they have yet to show me they are backing their product. I had high hopes for them, and still do. I will continue on with them due to their reputation in the hopes these issues can be resolved.
Here's my review. I've been with them for over 6 months I believe. I am not sure of the exact date. So far my service with them has been fairly poor.
Everything started out fine, for about a month I had good speeds. I then I made the mistake and rm -rf * in the wrong directory. Ooops, my mistake, new to having root access... luckily I stop it before I do too much damage to the vps server. I open up a support ticket, ask them if they can reload my OS and back up my data before they do it.
They said okay, but it will cost me $30 to redo it and they *will* backup my data before they do it.. Well, they reload my VPS and they DON'T back up my data... I lost all my work and had to reload backups from a week before. I run a large forum, so I lost about 20,000 posts from this. My mysql databases, etc worked fine beforehand but I removed most of my system files.... Worst part about it I paid $30 for the OS restore even though they didn't do what they said they would do and back it up.. They basically said too bad so sad...
Fast forward a few months, decent service, okay speeds. It can be VERY slow at times and takes about 10 seconds to load my page most of the time. The server shuts down for no reason often, and can be down for hours at a time, this happens fairly often. (Every other week or so) About a week ago my site goes down for 3 days and I lose yet another 10,000+ posts because the raid array dies, okay... It happens... Well, since I leave daily backups on the server nothing I can do about it. Now, my site has been down for about another 2-3 days. It finally came back online today..
I also run my business site off the vps along side my forums, and with the constant downtime I have lost thousands of dollars in downtime and data loss. I know it's my own fault for staying with them.
I read good reviews about them, but so far my service has been less than great. I'm trying to find another VPS in the price range. I have been really busy going to school full time and working full time, so I haven't had time to find another vps host and to move my vps server over.
I don't recommend them. Maybe I don't have good luck with hosting, but others seem to do well with them.
First of all just would like to say that i've left the service now, but im making this quick review because i forgot to take out the server from the 2 monitoring services that i use and after more than a month after i left the server is still having almost daily downtimes, so i thought hummm good enough reason to make this review, that and i thought from the start that they did a very poor job, also i do have 2 vps on jaguarpc and unlike the SDX, they work just fine, with very little if any downtime.
Shortly after christmas Jaguarpc was doing another especial on their SDX shared accounts, the SDX (or semi-dedicated) basically they say is a shared account with loads of space and bandwidth with very little people on the server, and so i had some free time to launch a site i was working on and i thought it was a good idea, why not... especially at the time i was considering the "clustered" stuff from mediatemple/mosso and such, but since jaguarpc had always given a good service, it sounded like a good idea, the setup was quick enough and i transfered the site (wordpress based), after less than a week the downtimes started, you know the kind... 15min here 10min there and this was 2 or 3 times a day, so after a week i contacted support and they said it was a user that was doing that and they took care of it... fine
The problem is that this kept on going, sometimes 30min or more, sometimes specific services went down (ftp and such) and i noticed it... mostly because of the monitoring services and because i was working on the site and it kept giving errors like not connecting to the database or the ftp getting cut out... so i contacted support again and they said the obvious "everything was fine", great... i'm imagining things... a couple of weeks went by and i get a mail from support saying that my site has been suspended and it was the cause of all the downtime... my wordpress site that barely has visits and is barely working... well that was the last straw, i disagree but its hard to prove i'm right, so the only action i could take is i closing that account and moved elsewhere (actually to imountain.com were i have that exact same site and 2 more and paying basically half of what i was paying jaguarpc and all of them work without a problem, load pretty fast compared with the SDX... pretty happy with it)
So to finish up, more than a month after i left the server, it still has almost daily downtimes (cause i get the alerts on my mail), and both monitoring services say about the same, this last week that server has a around a 98% uptime with about 20 downtimes, comparing with all the servers i use from 4 other providers, it has by far the worst record, but i guess it was my site to blame for this.
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software. Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.
From day one I received prompt curious service from their sales department and support the few times it was needed.
I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.
Support had my system up and running in no time even though I messed up.
The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.
Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.
Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)
I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.
The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be
They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.
just changed to JaguarPC's VPS for less than 3 days. Till now, bad experiences.
Firstly, the VPS was activated after more than 24 hours, too far away from their stated "in a few minutes".
Secondly, Server has been down for nearly three times during the last 24 hours. At least, I got three times today, when all my IPs were not pingable. Responses from JaguarPC was either they were rebooting the server, or that server was offline and they were contacting their datacenter.
Thirdly, just after I've uploaded all of my websites and repointed the domains, I realized that named was not working. I tried several methods and failed. So I turned to their support. When I think the problem should be fixed, I got the reply from the support, stating the server was offline, they've contacted the data center. Further more, they asked ME to contact them once I find the server is back online, so that they could go on with my named server problem.
So, my sites are still down. They are not big sites though. I'm now thinking hardly, if I made a mistake when I decided to change to JaguarPC.
Anyway, their 24/7 support responsed really fast...
Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
>>Hi, >>To cancel the account please go to the following link >>and fill in the form. Please note the account will be >>canceled within 72 hours of receiving the form >>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent. >>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a >>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request >>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you >>receive a cancellation confirmation.
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
There is a site hosted with JaguarPC that is spamming my forums daily with links to their illegal, copyrighted software and movies. While I understand this isn't JaguarPC's responsibility as it's not taking place on their servers, the fact that the site in question is a warez site is. The site is evilsfunhouse.com
I have emailed JaguarPC about this and received no reply. I then tried to post on their forums but all new posts are moderated and my post hasn't shown up. From their own TOS:
Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. We do not allow any content that may be construed as offensive or illegal including, but not limited to pirated software, bit torrents, IRC, Proxies, hacker programs/archives, copyrighted MP3's, Warez, copyrighted material, trademarks,
I'm unsure as to why they place this in their TOS and then ignore it when a customer abuses it. Is the money being paid to them more important? At least a reply to me about my inquiry would have been nice but they have ignored me altogether. Has anyone had any experience with JaguarPC pertaining to their TOS and is it like them to ignore their own terms?
Both are currently running specials. However, JaguarPC's offer is more attractive. One thing I'm unsure of is that Liquidweb offers 4 IPs while JaguarPC does not state how many IPs come with the offer.
I'm leaning towards JaguarPC because of the price. I'm just afraid that I may get what I pay for.
i am trying to find a webhost for my website, i don't have any scripts or none of that just html files so i don't think the cpu thing applies to me but i need loads & loads of BW because i share my mp3 collection between my friends aplus is offering a share account with 2TB of BW for 9.99 and JPC is offering unmetered 1mbps does the jpc thing mean all downloads will be slow if the files are like 8megs each and like 40 people are trying to download?
I'm currently a JaguarPC reseller client, and I'm full satisfied with them, they've a great support with great friendly customer care & their service is so nice.
Now, I'm planning to upgrade to VPS, then when I searched here for reviews about JaguarPC VPS, I found some bad reviews. I found an Advertisement for ZipServers and visited their site and found some prices near to JaguarPC prices but I can't found any reviews about them here !!
here's what I'm planing to buy :
ON JAGUARPC =================== APOLLO PLAN 38GB Diskspace 576MB RAM Guaranteed 1536MB RAM Busrtable 750GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel $60.97/month
ON ZipServers =================== 40GB Diskspace 768MB RAM Guaranteed 2GB RAM Busrtable 550GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel ((Not mentioned in their website , but their sales representative told me it's included)) $59.95/month
I'm a webdesigner currently on a shared Reseller Package hosting 10 business php-based websites and a couple of low volume joomla websites. I'll be concentrating to market joomla webdesign customization bundled with hosting packages and will be expecting an increase on client base.
I'm seriously considering on a high-end VPS plan and have shortlisted 2 providers. My budget will be around $80.
Would appreciate if you could give me some inputs, suggestions and reviews on these 2 providers and your expertise if these packages could perform well for my needs.
ROCKMYWEB - HP1024MB PLAN Dedicated CPU on a Multi Core Woodcrest 1GB Dedicated RAM 1.5GB Extra RRM RAM 60GB Hard Disk 700GB Bandwidth Cpanel Add $15 Gold management Free Website Monitoring $74.99 - Less 33% - %50.24
I want to get the best available thing out there...which means:
-reliable company -reliable service -customer satisfaction -FULLY managed support
After reading reviews I came down to Liquidweb, PowerVPS and JaguarPC. Liquidweb seems to be the most estabilished company, PowerVPS totally specializes in VPS solutions, and JaguarPC hmm they are certainly the cheapest of these 3.