Jaguarpc SDX Sucks 2 Month Review
Mar 23, 2008
First of all just would like to say that i've left the service now, but im making this quick review because i forgot to take out the server from the 2 monitoring services that i use and after more than a month after i left the server is still having almost daily downtimes, so i thought hummm good enough reason to make this review, that and i thought from the start that they did a very poor job, also i do have 2 vps on jaguarpc and unlike the SDX, they work just fine, with very little if any downtime.
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Sep 24, 2008
Shortly after christmas Jaguarpc was doing another especial on their SDX shared accounts, the SDX (or semi-dedicated) basically they say is a shared account with loads of space and bandwidth with very little people on the server, and so i had some free time to launch a site i was working on and i thought it was a good idea, why not... especially at the time i was considering the "clustered" stuff from mediatemple/mosso and such, but since jaguarpc had always given a good service, it sounded like a good idea, the setup was quick enough and i transfered the site (wordpress based), after less than a week the downtimes started, you know the kind... 15min here 10min there and this was 2 or 3 times a day, so after a week i contacted support and they said it was a user that was doing that and they took care of it... fine
The problem is that this kept on going, sometimes 30min or more, sometimes specific services went down (ftp and such) and i noticed it... mostly because of the monitoring services and because i was working on the site and it kept giving errors like not connecting to the database or the ftp getting cut out... so i contacted support again and they said the obvious "everything was fine", great... i'm imagining things... a couple of weeks went by and i get a mail from support saying that my site has been suspended and it was the cause of all the downtime... my wordpress site that barely has visits and is barely working... well that was the last straw, i disagree but its hard to prove i'm right, so the only action i could take is i closing that account and moved elsewhere (actually to imountain.com were i have that exact same site and 2 more and paying basically half of what i was paying jaguarpc and all of them work without a problem, load pretty fast compared with the SDX... pretty happy with it)
So to finish up, more than a month after i left the server, it still has almost daily downtimes (cause i get the alerts on my mail), and both monitoring services say about the same, this last week that server has a around a 98% uptime with about 20 downtimes, comparing with all the servers i use from 4 other providers, it has by far the worst record, but i guess it was my site to blame for this.
We opened a VPS account with JaguarPC so we could host our own support site externally from our network, we went with them due to an attractive deal we seen here on WHT for a free ram upgrade!
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Aug 29, 2007
The VPS we got came with 384mb ram and cpanel.
We did a cpanel transfer, the server took 2 1/2 hours to transfer our support desk backup file, so download speed was not the best.
We immediately noticed when accessing the website or WHM that the general speed was slow and page loads always a delay. WHM shown our load as very low (0.01, 0.03 etc)
We contacted JaguarPC for support, the responses we got were very closed responses. Finally yesterday we were told we need to buy more ram to make our VPS respond quicker.
We still need to keep our helpdesk external so we moved it to another VPS today (which took under 5 mins to transfer our backup to not 2 1/2 hours).
Over all Jaguar PC maybe cheap and is ok for those with truelow budget who dont mind slow speeds, but its not recommended for serious users.
Also the support reps who logged in to my VPS were all in Pakistan, (i seen their hostnames in SSH as last login) I also preferred to deal with a English/American company which also made up my mind to cancel and move.
It has been one month exactly since I started with JaguarPC. I know it's probably not ideal to review them after 1 month of service as I guess this can be considered the honeymoon. Regardless I wanted to give my opinion on them after 1 month and then come back in a few months to say if anything changed or not.
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Sep 14, 2007
Website in question
My website is basically a portfolio site, it doesn't get a ton of traffic but it does increase everyday. It's a personal website that I've had on shared hosting before moving it to a VPS in general.
Setup of VPS
This was actually a pretty good experience except for one minor hiccup which was my fault After signing up I thought I did a few things wrong and so I contacted Live customer service and spoke with an agent who was very kind, courteous, and very helpful and made sure all my questions were answered.
However the hiccup came when my VPS still wasnt set up 12 hrs later. I sent a support ticket and got an answer back in about 10 minutes and it turned out I didn't select the control panel I wanted (Cpanel) Once I selected it my VPS was setup within the hour with my nameservers and everything set.
The only thing I wish was that the control panel problem was caught earlier, but it was my fault to begin with.
My VPS had a rockystart in the beginning The first week or so, it was randomly killing processes making it go offline every night. A restart would fix it but was a little annoying to do it every night. Support worked on the problem and found it to be certain limits within the VPS were too low.
Soon after I got an e-mail stating that there was a planned downtime for the servers and after that downtime which was planned my VPS has remained online and hasnt required a restart since. I can't say what the extent of the problem was cause honestly I'm not sure myself, I'm not a VPS expert yet.
It seems it was just a rocky start as my VPS runs perfectly fine now. Also I like the speed of the VPS
This is where JaguarPC shines in my opinion after 1 month. The techs helped me with my problems during the first week or so. Response times were within 10 minutes on average. Longest I had to wait was 20 minutes which really isn't that long.
The support team is friendly and seem to always make sure to answer your questions. Support is there 24 hours which was an added bonus since my VPS at the beginning liked going offline around midnight.
Just this very moment I actually had a billing problem I sent a ticket in at 10:20 AM and the problem was fixed by 10:31 AM. This might be the case for a lot of VPS providers but I'm certainly not use to it.
It was a rocky start at the beginning and I will be honest I almost thought I made the wrong decision. I'm happy I stuck it out as now my VPS runs flawlessly. I like the support at JaguarPC is always there and that there are multiple ways of contacting them too.
Their forums are filled with advice and help by not only JaguarPC but from their customers too. I think the shining point is their support and their willingness to help you when you need it. They're keeping me as a customer as I'm very happy overall, their support staff went above and beyond I think of what was required of them and I thank all of them for that.
Well its been just over 1.5 months now that I've had a VPS from JaguarPC and I thought I would write my my own personal experiences with the server.
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Nov 14, 2007
The server was initially ordered through one of their special discount deals featured here on WHM. At first there were a few errors. The plan requested - Freedom Plan - was set up as it should have been, all within 24 hrs as guaranteed. However, the additional disk space and additional ram were not included in the VPS as advertised in the ad. I submitted a support ticket to get this issue resolved and received a response rather quick. Within 15 minutes or so letting me know the issue had been resolved. The Disk Space problem was fixed, but not the memory error which I discovered two weeks or so later. I again submitted a support ticket and was told the memory was at the point it should be at.
I have let it slide at this point as the second month was at no charge per their special (but I won't let it slide much longer). This brings up another issue which was dealt with promptly by JaguarPC. I received an invoice for the second month. As soon as I notified them they deleted the invoice and the second month (Which is almost up) has been at no cost.
I have now noticed the server runs very slow. I thought it may just be my connection but, after using multiple connections - Home, work, friends houses, family's houses, all with varying service providers (some of the locations in different provinces - I travel a lot) I have come to the conclusion it is not an issue that can be tied town to my ISP or connections in my area.
Down time seems to be an issue with the server at this point as well. The longest period of up time I have seen in the past month and a half was 18 days. The VPS goes down on average every 5 - 10 days. There are times I'm forced to reboot it myself as its running to slow to handle.
Rather then dwelling on the negative in this review, there are a few positive things that need to be said as well. The server setup time was great, and any additional requests for software installs have been completed. Their support reaction time has been excellent. Most tickets (the 4 or 5 that I have submitted) have been answered within 15 - 30 minutes which to me is completely acceptable. The support ticket reaction time in my opinion is one of the more important thing mentioned in this review as nothing is worse then not being able to reach a support desk when you need to.
JaguarPC seems to have a great service running with the resources and staff to back its product, however they have yet to show me they are backing their product. I had high hopes for them, and still do. I will continue on with them due to their reputation in the hopes these issues can be resolved.
For about 4 months now Ive been using their VPS service. The service is great, and cheap too
View 14 Replies
Nov 8, 2007
Never had any down time or problems. The support is one of a kind. Awesome helpful replies to all of my stupid questions(I DO ask a good amount of stupid ones lol) within 3 hours max.
JPC rocks, and I never see myself needing to leave
Here's my review. I've been with them for over 6 months I believe. I am not sure of the exact date. So far my service with them has been fairly poor.
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Dec 27, 2007
Everything started out fine, for about a month I had good speeds. I then I made the mistake and rm -rf * in the wrong directory. Ooops, my mistake, new to having root access... luckily I stop it before I do too much damage to the vps server. I open up a support ticket, ask them if they can reload my OS and back up my data before they do it.
They said okay, but it will cost me $30 to redo it and they *will* backup my data before they do it.. Well, they reload my VPS and they DON'T back up my data... I lost all my work and had to reload backups from a week before. I run a large forum, so I lost about 20,000 posts from this. My mysql databases, etc worked fine beforehand but I removed most of my system files.... Worst part about it I paid $30 for the OS restore even though they didn't do what they said they would do and back it up.. They basically said too bad so sad...
Fast forward a few months, decent service, okay speeds. It can be VERY slow at times and takes about 10 seconds to load my page most of the time. The server shuts down for no reason often, and can be down for hours at a time, this happens fairly often. (Every other week or so) About a week ago my site goes down for 3 days and I lose yet another 10,000+ posts because the raid array dies, okay... It happens... Well, since I leave daily backups on the server nothing I can do about it. Now, my site has been down for about another 2-3 days. It finally came back online today..
I also run my business site off the vps along side my forums, and with the constant downtime I have lost thousands of dollars in downtime and data loss. I know it's my own fault for staying with them.
I read good reviews about them, but so far my service has been less than great. I'm trying to find another VPS in the price range. I have been really busy going to school full time and working full time, so I haven't had time to find another vps host and to move my vps server over.
I don't recommend them. Maybe I don't have good luck with hosting, but others seem to do well with them.
I thought I would do a review of some of the web hosts that I have used or am using over the last year or so.
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Feb 1, 2007
I'll start off by talking about the 3 webhosts i currently am using.
1. Lunarpages (regular shared hosting account).
2. HostingZoom (regular shared hosing account)
3. Hostgator (Reseller Account)
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software.
Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.
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Jan 28, 2009
From day one I received prompt curious service from their sales department and support the few times it was needed.
I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.
Support had my system up and running in no time even though I messed up.
The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.
Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.
Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)
I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.
The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be
They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.
I've signed up with Wiredtree for a Managed VPS 12 days ago.
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May 5, 2009
I know it's not enough time to write a review. But I decided to write my first impression then keep you updated by writing a new review at the end of each month, so expect one at 12 February.
For now, these guys are simply the best I've tried.
They reply you in 15 minutes or less and if it took them more, 20 minutes or something, then be sure that they're investigating your problem. If you can't wait for 15 minutes, then go ahead and give them a call on their toll-free number and they'll be with you second by second. Their support wont just solve your problem, but they'll educate you telling you what caused the problem and how did they fix it.
I'm solicitous about security. But with these guys, I finally sleep peacefully knowing that my VPS is well secured.
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
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Oct 22, 2009
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
Is there anyone with a bad experience with Iweb support or I am the only one?
View 15 Replies
Mar 2, 2008
I can't believe it %4#:-(
Hosting over 100 sites with VIP clients.
We have 2 servers with Iweb Technologies in Montreal and our main server is down since 2 days.
We had 2 disks in RAID and they tell us both disk broked. How can it be in same time? and it take so long to get a short job done
I am so upset.
Never go with a datacenter who is your provider/competitor in same time. We suspect them to try to ruin our business, I cannot see any other raison why.
Who wants our business I am ready to rent a dedicated server now
with Plesk ? You better have a strong and quick support.
I recently bought a hosting plan from Brinkster (by the fact that they had provided very good services in the past) and when now I am to release a site for my client, oh God, the MySQL server is down most of the times. When contacted their Live Support team, they say that they are monitoring that particular server and asking me to hold patience.
View 14 Replies
Jul 22, 2007
They really don't understand the meaning of 99.99% uptime.
Now all I have to do is postpone the release date of the site and sit back, hearing comments from my client.
I am the one who gave good comments about Brinkster few days back.
My site: www[dot]ews-store[dot]com
If you are able to get into the homepage, it worked out for you.
I had an annual VPS server contract with adiungo, that wasn't the best service, but it was cheap, so it was correct. Then they moved my account to EMC (emcvps.com), and after 3 weeks, my VPS stopped working.
View 1 Replies
Jun 15, 2007
I talked with them on the online "support" chat, by phone, by mail, by ticket, like 30 times.... and I got *NOTHING* more than excuses, ... "the admin will look for it and we will inform you by mail...." etc etc... I'm still waiting (that was 1.5 months ago.)
I have like 6 months remaining in my contract, but I don't want to know anything more about them.
I moved to a dedicated server, and rescued my backup.
Never go for these people if you want to do serious business....
I saw alphared banner and ordered one VPS
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Jul 31, 2007
But it is bad.
After 4 days I still cannot use. I contact suportors but they dont fix problem. I reboot VPS but wait 2 hours, still "is starting" Maybe wait 24 hours
I think webhostingtalk remove their banner, if not I think there is lot of victims like me.
Never use alphared.com VPS, it is #1 in bad.
This is my 1 month review on the company vt6 (vt6.co.uk). There is no doubt about it, they have the fastest reply times and most helpfull support. I started out on the basic plan and have just paid for the next one, i was upgraded allmost instantly but as i found it was no benfit to me i asked to downgrade and was again instantly downgraded and my money refunded.
View 8 Replies
May 22, 2009
As for the quality of the VPS, it is perfect. they dont cramm VPS's onto one server so each VPS runs smooth without any problems. Iv also had no downtime at all. Iv been with a few VPS's before this and none come close to pure quality and fantastic support that vt6 provide.
That is all for my one month review on this perfect company that i would deffinitly recommend to anyone seeking low cost quality VPS's (Or hosting that i assume will be exatcly the same)
I have been with many hosts from shared hosting to dedicated until i fled to ThePlanet...
View 14 Replies
Sep 21, 2008
I'll go straight to the point...
Their so called "Alpha Monitoring and Security bundle" is like there isn't really any. 24/7/365? LOL..
I started with ThePlanet on May 1 until now and my sites have been down for about 70+ hours total because of Dos attacks.
Their support gives passes me back an forth to different department and they can't even fix my server!!!
So much for their security bundle which sucks!!! like there isn't really any.
Too bad i can't post all the responses I got from them in TP Orbit.
Ive tried emailing regarding about the servers which was down for quite sometime. Worststill, there isnt any piece of reply from them.
View 6 Replies
Jan 4, 2009
Couldnt log in and made some request of assistance... Till now, What I get is nothing!
To make a matter worst, they reset up the whole website of mine and left the Entire page empty (With their cr@p intro page)
Fortunately i took the damn cheap yearly plan, dont know whats going to happen to my website if i pay for some higher monthly price plans (as i was once considering of paying a higher price plan).
Ive decided to move to another RELIABLE SERVER which offer a relatively cheap price but far much more RELIABLE.
Its just to much cr@p ive got to face for such an UNRELIABLE Hosting company
The speed seem good because all my sites still under development.
View 4 Replies
Oct 15, 2007
The support is poor because I send ticket to cancel hosting and get money back and they did not process the ticket.
The Cpanel version is very old and I lost some new features of cpanel.
Now the cpanel does not have button to change password . I unable to change my password now.
6/10 for lunarpages.
For those who care to read on:
View 11 Replies
Apr 24, 2008
I came to use Liquidweb thorugh a string of random REALLY bad luck. From "Managed" VPS that ended up not getting patched and fried due to a security exploit (PowerVPS) to a RAID failure, during a backup, causing total data loss and backup loss (RockMyWeb's VDNet). I was ready to pull my hair out. So I decided to kick out the bucks for a Liquid Web VPS Plan 2 (with a great price from a special found here). All I can say is it was a night and day difference.
The server is fast. Remote access to this VPS is a fast as my dedicated server in the office. I thought moving to cPanel was going to slow things down but this thing flies! Wow!
The service is fast. I call support and a person picks up the phone. No e-mail. No long hold times. I call, someone answers, no need to transfer to a higher tech, it's just fixed. Wow!
The one downfall. And it's only a downfall if it's not what you want. cPanel only. I'm a big DirectAdmin fan, but I'm learning my way around cPanel again.
Until I'm ready to do dedicated (I'm guessing it's coming in 2k8) this thing is awesome!
Thank you! Thank you! Thank you! Thank you!
1x Web Hosting Talk for hooking me up with Liquidweb.
1x Web Hosting Talk Community for reviewing Liquidweb.
1x Liquidweb for the awesome service!
1x VDNet. It may sound strange but they did answer e-mails faster than anyone I had ever seen (multiple replies in under two mins). They had a great price, but bad luck drove me to change. I'm glad I did, but I wouldn't have a hard time recommending VDNet now that they fixed the problem that caused the loss of my server. (and they did give me a month free) They really did give good value for the price, and offer DirectAdmin which Liquidweb doesn't.
Anyone else care to share?
I'm not a fan of emoticons, but I did it out of love for you guys. Feel free to hammer the server a bit and tell me how fast the pages load. They're pretty quick here in Costa Rica:
CR Solutions Group Costa Rica Web Design.
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
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Apr 26, 2009
I have been with SoftLayer a month now, and this is my review of their company. I will start with my pre-sales experience, going into hardware, their network, server, portal, accounting/sales, and support .
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Mar 15, 2008
[[[[[[[ PRE SALES ]]]]]]]
I started out looking for a new server by looking at some good dedicated hosts. I saw SoftLayer offered the new Nehalem series, so I went for it. Their sales team is excellent beyond all reasons -- the staff are personal and do NOT try to take your money; instead, they find the best-fit solution for you and work with you by calling you, showing you their specials, and talking to managers.
[[[[[[ HARDWARE ]]]]]]]
The Hardware at SL is top-notch. There's no problem with it, it's clearly stated in the portal what type of motherboard, HDs, RAM, etc are in the server and it's top-notch Supermicro hardware. I've never seen a problem with it, and I have seen the certificate of passing benchmarks as that is done on all SL servers by default.
Their provisioning system is excellent, I got my server in 2-3 hours at MAX. WOW! It is all inside the portal too; you can view the status (PE_BOOT, OS_RELOAD); it's clearly there and excellent. We finally got VIRTUOZZO (thanks natecarlson ) working with it too.
[[[[ SERVER ]]]]]
What can I say? This is the new Nehalem series. I think the deal I got was quite good, I brought several SL servers before I switched to this one, and it did take a while to get it down to this price (especially for SL quality, damn!) :
-Intel Dual Quad Core (2x) X5570 Nehalem 2.93GHZ w/ HT
-12 x 300GB SAS 15K Seagate Cheetah HD's in RAID 10
-12GB DDR3 RAM (to start)
-4000GB Monthly Bandwith
-1GigE Port Speed
-64 IP Addresses
-Monitoring & Automated Reboot
$1,100 a month -- which I think is good for this type of server.
It's blazing fast and 0 problems.
[[[[ NETWORK ]]]]
I started in their Dallas, TX datacenter with a Dual 5450, but decided to get a 2U server with SAS HD's. Sadly, they said they were out of stock in Dallas. They said they can get me an EXTRA DISCOUNT if I went to Washington DC. I live an hour or two from DC, so it was good for me. I debated, and talked to them, they said it was a great place and I went with their Washington D.C datacenter .
It's fast. Blazing fast. They have like 100GBPS connectivity -- with many backbone providers. I've never seen so many . I'm liking the nework speeds and it really is nice.
[[[[ PORTAL ]]]]
The best part. They have their 'manage.softlayer.com' and their mobile 'manage.softlayer.mobi' portals. They are excellent. I don't even need support, and when I do, it's there. I mean, I'm STILL exploring their portal system. It has so much stuff; "Instant cPanel Licenseing, Instant Firewall, Upgrades, IP's, OS reloads, Installs, Backups" -- I love it. It makes my life a lot easier and quiker. I've had a server with ThePlanet, HiVelocity, and more and SL portal blows them all away
[[[ SUPPORT ]]]
The support is great. In the times I need it, it's there. Within 15 minutes I get a response and usually in under an hour, a resolution. It's excellent in what they provide at an unmanaged rate, and the $3 tickets are great in my opinion for those quick issues that you just can't figure out. They even helped me with a bit of PHP help!
[[[ ACCOUNTING AND SALES ]]]
It's there any time I needed it. I got servers upgraded, downgraded, reclaimed, removed, created, OS reloaded, invoices adjusted, and it's there. They respond within 1 hour usually and it's great for a sales team. Personally it's awesome how they have excellent teams for support and sales! The reps are VERY nice and friendly too, and they offer some nice discounts .
[[[ OVERALL ]]]
I give SoftLayer a 10/10+. They are everything I expect from a provider (heck, they are better than most managed providers I've been with) and more. I urge you to try them out, they will try to fit your budget as good as you can do it.
I'd first like to follow up with my end at GNAX. I ended up going down to them on the 31st to pick up my colo server and get my refund. All went generally well, except for the "I'll be back in 5 mins" that took more than 30 mins for some sales/billing guy to get me my stuff. Signed some papers, and my money was refunded in full. In the end, a happy ending with GNAX.
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Oct 9, 2009
Now, while all that was ongoing, I moved over to a dedicated server at Softlayer quick as I could because I knew with 100% certainty that Jeff would have my service terminated when I posted the chat log of him threatening me - a controversial decision I still stand by for what it's worth.
First, lets talk about sales with Softlayer. My God - I have never seen anything like this. With GNAX, sales would consist of me sending a ticket and waiting days, or it getting closed randomly, then having to wait more and more. A 48-hour max setup time with GNAX ended up being 5+ days and still no setup. Softlayer. I was doing Live Chat with an agent who was extremely helpful. Too move the process along quicker, I asked if I could call and speak with him, and sure enough, he game me a toll free number and I spoke with him through the entire ordering process. Not only was he extremely knowlegeable and helpful, but he also pointed me to a special I was unaware of where I got double the RAM and a second hard drive for free. I ended up ordering a dual core Xeon setup, but I actually got setup with a quad Core Xeon X3220. No mistake they said, they were just out of what I ordered so they gave me a quad core for the price of a dual core. And all of this happened in less than 4 hours. Yep, that's right. I went from on the phone with sales to having my brand new quad core for the price of a dual core with twice the RAM and HDD for free in under four hours. I was actually shocked. After being with GNAX so long, I had no idea that anything even under a 24 hour wait was possible (which it wasn't with GNAX btw), and they didn't hold my order because of being short on inventory like GNAX did - they just gave me a free upgrade with no delay!
With GNAX, I have never been able to be in such control of my server as I am now with Softlayer. With GNAX, lets say, I wanted to change or add reverse DNS for an IP, I would have to send a ticket and wait hours and hours and hours for them to do it. With Softlayer, I login to the portal, and click click type, click and it's done and live. All by myself! Their portal is the most powerful thing I have ever seen and it allows me to do and see everything.
Their support, I'm convinced, is second to none. I once had three days of downtime with GNAX because of a hardware problem (their hardware) they just couldn't fix. The motherboard has gone bad and I had to wait three days for them to find another identical motherboard to replace mine with. Apparently, they don't like to keep hardware on hand in case of emergency. In the mean time, I was faced with a lot of pissed off people who couldn't access the server for three days while all GNAX did was "we're looking, we're trying". Three days downtime is unacceptable, GNAX's support is just horrible. Phone support is essentially non-existent. When, on occasion, people pick up the phone, I'm simply told to submit a ticket and they'll get to it - when it's convenient for them. Support with Softlayer is drastically different, I can call support and pick their brains on technical problems for as long as I need. Recently, something went wrong when I was moving IP addresses around with my servers, and I was able to submit a ticket, call them, and they resolved it while on the phone with me. Some other small issues cropped up, and I replied to the ticket as it was non-urgent, and they had it fixed it about 20 mins. THAT people, is how support. Again, after being with GNAX for so long and having to wait hours, and sometimes days for support, having things fixed on the phone with me or via ticket in under 15 mins really caught me off guard.
Sales - part two.
Incredibly impressed with the sales and support I have seen so far, I recently ordered a second server. Again, I did this over the phone and was given an amazing deal - one not even on their site! In the end, it'll save me about $60/month on my second server. Pretty decent I say.
They have a forum! That's not what's cool in itself, but it's cool that its integrated into my portal account. Now, GNAX has a forum too, but you first have to email GNAX and ask for their blessing to sign up there.
Another nifty thing about Softlayer is their developer API. Their API enables tons of cool things, like I can see my uptime and bandwidth usage from within WHMCS. With GNAX, I would have to go find which one of my logins for their seemingly hundreds of disintegrated services. Having everything being in one place and under one login with Softlayer.
Basically, if you need a dedicated server provider, choose Softlayer. Leaving GNAX (well, being forced out) and moving to Softlayer is the best thing that has ever happened to me an my company.
Alright, Ive been with them for a little over two months and I have been with them before. Their support is excellent, their servers' are excellent, their network is excellent, their portal is excellent, and not having to deal with Cogent directly is a joy.
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Apr 9, 2009
I first singed on with them 11/9/08 till 12/29/08 everything went well I closed my account simply because I didn't need the server again.
My current server with them as of this post is $199.00/mth and I get the following
CPU : Xenon X3230 Quad Core @ 2.66 Ghz
Ram : 4GB
OS : Server Standard 2008 64 bit
1000 mbps 2 TB of bandwidth
Washington, DC Data Center
2x 250GB SATA II
Having a server with them has been nothing short of amazing zero downtime caused by them and most anything a managed host will do they will do for you free. I was having issues with routes and simply asked them and within ten minutes they had changed it according to what I would prefer. I have had a DoS attack before that was pushing 800 mbps of traffic and they sent me an email and I opened a ticket and they blocked the attackers' addresses at my switch. Very quickly and not much damage was done. Overall I'm very pleased and I would recommend them to anyone.
Here is my review of Virpus after being with them for 1 month.
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Aug 22, 2008
So far I have not experienced any outages and I am going to have to give them a 10 on that as I have seen many threads in the outages about them but it appears they solved that issue and I was never effected by any of those.
I will give the support a 8 as sometimes on off times it could take up to about 30 minutes for the first response which is great but then after that the responses tend to be around 2 hours or so. Overall though the support is great!
I signed up with there plan that was cPanel included and had double bandwidth and ram. I was thinking it was too good to be true and that the VPS was not going to be quality, but I am glad I was wrong!
The performance of the server is overall great so far. I have had no issues as far as the server being anything but fast. I will have to commend them on having great hardware and not overselling there services like a lot of the VPS providers these days.
I would highly recommend them as they have been a great provider overall and I hope that they keep up the good work in the future.
Domain has been reported for verification.
I wrote an initial setup experience review of downtown host including support w/ transferring my sites a few months ago. Now I am going to extend the review with reliability, speed and performance.
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Aug 14, 2008
So far, the support and helpfulness has been the same. Rarely does support wait longer than 10 min to respond to questions. They are always responded with a great attitude.
Reliability of all my sites has been 100%. I have seen no downtime at all since I got my account. Truly fabulous. The only time a site has gone down was not their fault...it was my fault...for messing up the database they restored it within minutes after I sent a high priority technical support ticket too.
Speed and performance go hand in hand. Sites are quick and responsive. Just as responsive as a content management system on any dedicated in my opinion. Download speeds are always the same. Never does the download or upload speed fluctuate by more than 10 kbps up or down from the average (totally unlike dreamhost where it would fluctuate as much as 400-500 kbps depending on the day).
All scripts I have used have responded very quickly without any problems that I would encounter with dreamhost (like cut off scripts due to time it took the servers to run through them).
Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now.
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Apr 21, 2009
What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there
The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is.
SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node.
Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done.
The Overall Experience
The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability.
Support - 10/10
Network - 10/10
Hardware - 10/10
The Staff - 10/10
Just a warning... Watch out for that Douglas character that mans their live chat.
I've now been with Serveraxis for nearly 36 months and will make this fairly short and sweet - my experience with Serveraxis has been great. Uptime has been excellent with the vast majority of downtime coming from things such as a simple reboot for kernel upgrades. I think in those three years there have only been two cases of unscheduled downtime. Both times Serveraxis kept it's clients well informed and the downtime wasn't major - I believe due to hardware failure. There has been no unscheduled downtime for the past two years on my server, both of those cases were quite a while ago.
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Apr 14, 2009
Their prices are very reasonable (and have even gone down once or twice) and the few times I've needed support they have been very responsive. They have also increased the amount of bandwidth and disk space multiple times at no additional cost to it's clients during the three years I have been with them.
On the whole, I think Serveraxis is phenomenal for users that just want an unmanaged VPS with rock-solid uptime and a great company behind them.
I wrote a review of Tzulo last month before that attack occurred and the thread was lost along with all the other data. So I am writing a review again as I feel they deserve this.
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Mar 29, 2009
I rented a VPS Large package in March in 2008 through their reseller and a few months later I was shifted to Tzulo as the reseller changed.
Tzullo servers are really great. They are quad core, their customer service is really great. I do own dedicated servers from other companies and Tzulo customer service is the best among all the web hosting companies I have experienced. I have contacted them via their ticket system and crazy hours like midnight and have gotten a helpful reply from them within 5 - 30 minutes.
I run two dedicated gameservers from the VPS I bought from them and I have never had any problems with their hardware. The net connection is really good also because there is never any lag on behalf of the server, I know a person who connects to my gameserver from australia and he gets a latency of only 250. The VPS's are based in Chicago.
They are really cheap considering they are based in USA. I have never seen cheaper reliable hosts in USA. They even offer a $10 'novice' VPS for people so they can check and experience the servers.
They offer linux and windows including control panels like hypervm and virtuozzo. You can do free re-installs, restarts, repairs from the online control panel.
Recently I recommended them to my friend also and he bought the medium package from them and it got activated within minutes of his payment confirmation.
Overall, my experience with them has been the best and that is why I am going through and writing this review again, I highly recommend Tzulo to all of you if you are looking for a good quality cheap VPS.
my website is on digitallinx vps from abt 4 months. and in these 4 months i experienced 100% uptime. speed is pretty gud too. and most imp thing i liked abt them is their support that is great. they reply in timely manner no matter wat time of the day and they r really professionals whatever issue i had they always helped me. never heard no from them. i think space and bandwidth can every host provide but professional support is the most that we need. i ll stick to them as long as i could.
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Jan 18, 2009
2.100% uptime (that's what i experienced)
what can i say, you get what you pay for but i think this is expensive!
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May 1, 2009
i fell to the trap of unmetered bandwith. its true, it was really freaking fast speed.
BUT, ram is limited. especially if you run cPanel. i advise people not to use it.
Tickets were answered very fast. usually within 2~5 minutes. even faster at times.
downside: a bit expensive. even though unmetered bandwith, this is shared. also its tough to push much traffic because of the lack of ram. i think if you bought something with 1gig ram, you can find cheaper VPS.
also you are completely on your own with this VPS. nothing surprised i knew this going in. But then i discovered other services that provided managed VPS at even cheaper price! these were reputable companies too. Next time im just gonna go with managed service. wasted too much time compiling and learning how to do stuff.
I give : out of
I found lot of the reviews on here inaccurate. They are actually not bad.....but imo a bit expensive.
From the moment that I signed up with them to now they have been on top of everything. Right after I created the account it took about 15 minutes for my site to be transferred over from GeekStorage and up and running on their servers. They respond their tickets very quickly, most of the time in less than 10 minutes.
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I have not had many issues with them; the only issue I can recall was when a bot posted some weird scripts on my site. Even though my site was the only one attacked Tyler was very quick to respond and even offered me one on one support via Messenger. The problem was resolved with a quick password change.
Not only do they provide excellent support but they keep in contact with their customers. They email me from time to time to see how things are going and if I need any additional help. Most importantly, their servers are blazing fast and by no means do they overcrowd them. I can run Wordpress and Invision Power Board with no hiccups.
If anyone is in need of some quality inexpensive shared hosting then I would defiantly give StableHost a try.