Hostgator Dedicated Server Review
Mar 24, 2009
I had posted the review a week back but for some reason everything went bazook with WHT.
I lost all my posts but am making an attempt to write the review again of my exp with HG.
Well, I had been with these guys for close to 14 months. I never knew there was bright world beyond HG for dedicated server untill I came to WHT. I had taken a xeon 2.4 with 2 gb ram for $219 everything was fine untill the server started giving me problems off late. It was supposed to be a managed server but these guys had just no clue whatso ever on any kinda problem. The took like close to 12 hours just to figure out the problem which was an issue with fan.
Imagine they were putting the blame game on me till they figured out it was a problem with the hardware(fan). When I went to claim refund for meeting the SLA, they told me that it was my fault and the onus was on me to ensure the server is up and running. WTF? How do you expect me find and why do you think I took managed service if the onus was on me to make sure the server is up and running.
That wasn't the end of my horror story. I don't remember the number of times I had to suffer with restarting the Apache / Mysql and downtime and when I did goto them, they said my RAM usage is too much. Hmmm when I further digged out and I felt cheated when I found out that they gave me a cheap DDR-200 MHZ RAM which is way outdated technology. I was like WTF? All those problems were because of that Cheap DDR-200 MHZ RAM for which they were charging me a bomb.
Imagine they gave me a trash Hardware and charging me a bomb for that crap and they kept blaming me for it.
I scrapped my Xeon 2.8 to Q9550 for a bit more but it was worth it.
View 14 Replies
ADVERTISEMENT
Dec 1, 2008
Hostgator.com Dedicated Server Review
Can you review hostgator dedicated server...?
View 10 Replies
View Related
Nov 2, 2009
I recently moved my sites to HostGator's basic server and their service totally shocked me.
It's crazy. I've been around for some time and have used MANY dedicated servers and collocation service providers.
The level of service I was getting from HostGator caught me off guard, in a very good way.
First, I got the server setup within 24 hours of ordering, I got the server log in details and to my surprised HostGator was THE FIRST company who actually done their initial server configuration very properly.
I noticed it right away by seeing the initial server's root password which are using some 128 random string.
This alone shows they are managing their servers seriously, unlike some providers which gives my initial root passwords as myname3893 something like that, that's just plain crazy.
Secondly, I had some issues with EasyApache not doing update properly. I went to Live Chat right away, talked to their tech support and the guy tried to check what was going on and doesn't know how to fix it. Believe me, if I didn't know how to fix that, I am sure it requires advanced sysadmin attention.
I was expecting the issue to be solved in a day or two, but to my surprise it was solved within a few hours of my live chat session. Hmmm that is impressive.
Second case, I was getting confused on why my /usr partition keep getting full all the time. I tried checking apache logs and stuff, cleared all logs and it is still full.
Again, I went to live chat, the same thing happened, but this time it was solved on the spot.
The live chat guy had to ask a sysadmin, but it was solved on the spot and I only waited for 5 minutes while it was being worked on.
Before my eyes, the disk space was freed, and it was from an unusual log file piling up, they even let me know the exact problem that was causing it to prevent this to happen in the future.
It's just crazy, I know HG has an outstanding reputation on their shared hosting customer service, but I totally did not expect the same level of instantaneous service also applies to their dedicated server line.
For those of you who are looking for a dedicated server FOR HOSTING PURPOSES, like to sell web hosting, I highly recommend HostGator way beyond any other server provider.
Because with HG you not only get the server, but along with their experiences doing shared hosting, the last thing you should be concern about is your server not properly configured for shared hosting.
Because with HG's server, their boxes seems to be highly configured for hosting environment, out of the box.
Just amazing, rock on HG, with the way things are, I do think it is very possible for them to be one of the major players in the dedicated sector.
Beware other providers, keep an eye of your customer service response time and solution time, before a big gator eats up your clients
View 10 Replies
View Related
Aug 5, 2008
This is first time i am writing about hostgator using there service since 4 years.
I have 3 dedicated servers purchased with them within last 6 months and orderd for 4th server on 31st Aug 08. And now as business is growing i will need more and more servers every 2- 3 month. But its seems hostgator is not interested in business as they had already grown now. Even they don't care of their loyal customers who are them with years.
On 3rd day of orderd they told me my server will be deliverd within next 24 hours and on 4th day i contact them serveral times they keep on repiting they will upate and then they said server is out of stock and will be available soon and today is 5th day still there is no reply from them and when i contact them they clearly have no idea about it. Some says will get it soon and when i show my ticket. they say its still out of stock . When i contact with theplant.com datacenter they told me the server is available to order and are never out of stock.
I dont know whats actual reason.
Please help me guys to find good manage dedicated server host so i can cancel my order with them and go to another good company.
View 14 Replies
View Related
May 5, 2008
Has anyone used Hostgator for dedicated servers? Their packages look like great value for money, with cpanel, WHM and even free WHMCS licence all in for $174 a month. Any reviews would be appreciated before I take the plunge.
View 3 Replies
View Related
Sep 28, 2008
We have used them on numerous occasions and found them very reliable. not if anyone else has ..
View 7 Replies
View Related
Oct 24, 2009
I've had a few sites with HostGator. I build sites and sell them sometimes. Anyway, the one I have with them now is a adult tube site, so I do not want to post a link to it here. If a mod posts here I will pm them the site URL. I'm eight days into this website, but I have used them a lot the past year.
Off to the review....
- setup was quick as usual. I signed up, paid and had my details in my email within five minutes.
- speed is quick both HTTP and FTP. I will do around 100k unique visitors this billing period as I purchased some advertising and it never slows down
- support is excellent via live chat and ticket support. They can usually solve your problems. I have never used the phone support. tickets get a reply within a half hour
- i had acted on around nine dmca complaints notices they had forward to me and heard back from them within a minute or two when I told them I was removing the content...so fast
- you cannot beat the prices for what you get
This is about the only unlimited hosting provider I can trust
View 14 Replies
View Related
Nov 7, 2009
Im a Hostgator Customer for over 6 months now. I purchased the Business Shared plan. Im running a vbulletin forum with a few members that post on my website. Im also running dedicated servers which use the MySQL database remotely. I was satisfied with Hostgator for about 3 months. After that period the problems began. Somebody DDOSed my Site and of course Hostgator suspended me immediately saying that my index would use too much resources. I was on vacation and got phoned by one of my moderators that we got suspended. So I called the Hostgator support. They told me the same thing, they e-mailed me. So I asked him to activate my page again since its nearly impossible that I can jump from maybe 100 visitors a day to over 1000 visitors in a second. Well the connection broke up since I was walking in the woods but they activated it. About 2 weeks later the same thing happened, they suspended me again. I went into the chat this time and they told me that they dont think that it's an DDOS attack. I told him the same thing again, like I did to the guy on the phone. They activated it again. Everything was fine until 1 month ago. The Site was unavailable for me and many others. I went into the Hostgator chat and they told me that somebody is using a script that is overusing resources making everyone's content on the server unavailable. He said he will look into it and open a new ticket for me. After 1 hour I got suspended. They said that my Shoutbox is using too many resources and that I need to remove it. So I renamed my Shoutbox folder to deactivate it temporarily. I have been running this Shoutbox since the beginning and I/they never had problems with it. So recently the server where my webhosting account is on keeps restarting or crashing for some reason. They told me that Apache keeps crashing and that they are working on it to get it resolved. I was fine with it, but it kept happening. So to get to the end, I have been in the Hostgator chat 6 times today already since they still didnt fix it. Im really starting to think that there will be more and more problems, so Im already looking for another webhost where I can host my Website. I barely use 100GB of Bandwith and I really dont think that Im using much resources running a simple forum.
I also talked to the support many times about their maintenance frames. I think they really should inform the customers by e-mail if they shutdown the server for maintenance or warn before they start working on the server if it will affect the availability of Websites.
Overall Im not happy Customer of Hostgator anymore. Im really impressed how they are forcing me to leave. I was always nice to the customer support since I already worked in the same branch so I know how you feel when a customer is yelling at you.
View 14 Replies
View Related
Dec 17, 2008
Review - Hostgator.com
Hola again WHT folks...another review here for one of my many hosts I have used in the past (I am writing a review for each). This time I am talking hostgator.com
I started up with hostgator in early 2007 (feb?) and was with them up until august this year. I had a easy setup and was pleased with the speed I had everything running. At that time I needed to wget a large file (like 14 gigs) from my old dedicated host layeredtech. I requested ssh access and wget which I had enabled in a hour or 2. I moved the large file in a few hours and was very pleased at the backbone speed of that transfer. They have a ticketing system which is very standard in the marketplace today and worked well. I really am partial to whmcs over modernbill recently, a few years ago I would never have said that! And of course Cpanel rocks over plesk (that pest). Anyrate on with the review!
So I had some oddball perms that I could not change which I had to open up a ticket for, ya hate to hit the ticket system hard and heavy at first but sometimes thats life. A bit later I got the file untard and was up and running. I was using alot of resources for a low price (think I was on baby...) and was happy with the transfer speed for the most part. Sometimes it was a bit laggy, but I was shared so I cant really complain and I had pretty high transfers also.
I cannot be sure as to why some files seemed to disappear which I mentioned earlier in a different post. I had several people with access, sometimes I had timeouts while uploading large multi gig datasets, so I am unsure what the issues may have been. It was not important enough for me to open up a ticket over as I was tired of supporting other peoples works by this time and needed to cut that cord. Let me sum it up...
--Hostgator is pretty reasonable on transfer speeds in my estimation.
--They are alive on the ticketing system so you will not wait for days.
--I did not have downtime I did not cause.
--I did have some files that turned up missing that should not have been accessible by other people, however it was not important enough for me to open up a ticket.
--I had somehow setup double payments in their system with both paypal and a mastercard (seems like something should have caught that) and ended up with a 40 some dollar credit. I had to open tickets and call a few times to get that straight but no big shakes. In the end they saw what I was pointing out and I received credit.
I would recommend them based on my experiences except for one thing I do not like at all (which is a common theme among many hosts)
You get a discount if you purchase hosting the entire year in advance. I totally get it you can estimate the future resources you will need to allocate and purchase and the discount is a thank you. I however have been burned in the past and am not alone in my reluctance to fork out ubber bucks for a year of service which I am unsure about the quality of. My main gripe is thats the advertised price, but its not the price you will get when you sign up.
That is a psychological trump which makes you as the buyer say "well I am not going to get that good of a deal because I wont blindly trust them" Which means like me I will check around and see if I can beat that (hey we eventually become smarter hosting shoppers)
I would however like to point out that I received a very nicely worded private message from the president of hostgator over the missing files issue I had experienced and I really think this is a SIGN OF OWNERSHIP! I commend that you own the good/bad/unknown and wanted to help me get to the bottom of it. I now wish I would have opened a ticket on it so we could backtrack it. It is not often you get that level of commitment from a hosting provider and this company is moving in the right direction on several fronts.
View 11 Replies
View Related
Aug 1, 2008
I'm been with HostGator for about 2 years now and I love their service! Its really easy to get in contact with HostGator staff either by Phone, Live Chat, or Ticket they always resolve whatever issue i'm having in a timely manner. I also like calling HostGator and not talking with someone in India who has no knowledge of what I'm trying to get help with and doesn't even know much about that company, I get that enough when I call Dell lol. Anyways, I just wanted to let everyone know that if you are looking for Shared, Reseller, or Dedicated web hosting then choose HostGator.com .
View 8 Replies
View Related
Mar 28, 2009
I have several small websites that I currently host with HostGator without any issues (although I wish customer service was better).
The websites are very small and currently don't require any significant disk space or bandwidth requirements (we currently have less than 10.000 visitors every month).
The problem I currently have is that these websites were all set up in different accounts which are a pain to manage and probably more expensive than required.
We plan to grow both in number of websites and bandwidth capacity requirements in the near future.
I have come to two options: Stay with Hostgator and get a reseller account( http://www.hostgator.com/resellers<dot>shtml ), or switch to MediaTemple and get a dedicated-virtual account ( http://www.mediatemple<dot>net/webhosting/dv/ ) (I have heard good things about MediaTemple).
Can you guys suggest which option would be better? Or a different one? Below are the characteristics I'm looking at.
Price - As long as it’s within market standards according to service I don't mind paying more for a better service. It is important that payment is easy from outside the US. Customer service - fast, effective, available 24x7. Ease of use / reseller - Easy to maintain several independent websites in a single plan. A plus if they have a good reseller setup.
Long term company stability and management - I wouldn’t like the company to disappear or be inconsistent in its business practices. I would like to avoid making changes in hosting provider.
Scalability - We shoot to grow and develop additional businesses that require more capacity. Don't want to change later of host provider when this happens.
Security - Known reliability of external attacks and good backup model Known reliability running the latest version of Drupal and Expression Engine.
View 12 Replies
View Related
Apr 12, 2008
I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.
The server I am being hosted on is overloaded daily to the point when my SSH times out and my website is unaccessible. I have been told that the customers who overuse their resources have been removed and that it should work fine - surprisingly, it does not.
Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).
As I am writing this, the load averages are: 121.74, 66.47, 49.90
The overload has been causing problems DAILY.
View 14 Replies
View Related
Mar 16, 2009
HostGator is offering unlimited disk space, bandwidth and domains in shared hosting BABY Package.
Does it mean i can host 10 domains in baby plan and each site is eating + 200gb per month.
Does 10 Domains hosting in this account mean that they will host using addon technology?
What role dedicate IP will play for my websites?
If my domain registrar is different but my host is hostgator then will this plan will work for me or do i need to transfer all the 10 domains to hostgator?
View 11 Replies
View Related
Aug 22, 2008
I am aware of the horror stories and pretty much 99% negative rating for 1&1 on this forum – where its related to lack of high level support I agree most other relating to billing I believe the majority is user error (aka incompetence).
With that disclaimer out of the way here is my review
Currently 6 dedicated servers with 1&1 for 1 year now
Downtime in 1 yr due to 1&1 network (less then 1 hr – 0 downtime in last 6 months+) – not sure there is an ISP on this entire board that could claim/match that
Support – have used on occasion and yes it is horrible and virtually non-existent. My theory has always been that in a critical/helpless situation support will cost me $99 which is the setup fee for a new server with them and I will use current backup to restore failed server. In this 1 yr and across 6 dedicated servers (all windows server 2003) I have had one such critical – machine down situation that appeared to be hardware/OS related. Well it was about 5AM in the morning and I panicked and thought OK here we go I am going to be paid back for all this time putting my trust in 1&1 (this occurred about 1 month ago). I thought OK let me at least give support a try (I had not spoken to them in months) – I checked and found out they had a new number so I though OK new number maybe there is a glimmer of hope. Called it spoke to Philippines, calmly explained the server down situation – they verified it and said it would be sent to data center and I would here back via email – not real comforting but I decided to at least breathe easy for an hour or so. Within 15 mins I noticed via my serial connection (an awesome 1&1 feature) that someone was on my server and attempting a rescue image restore, I was kind of stunned with the response time so just waited and monitored it.
Cut to the chase within 1 hour my server was back online no lost data OS running fine and I was informed via email all was restored, no explanation but hey this is 1&1 how much do you expect. I have since called on another non-critical issue and noticed I got right through to a semi-high level technician in USA so maybe just maybe things are turning the corner in this regard.
1&1 PROs after 1 yr experience
-Features/power available in 1&1 control panel – yes I know most hate it and its not the most intuitive but once you find your way around boy does it have some power not the least of which is the immediate hardware reboot option not only to a normal reboot but to a rescue image if needed. This has been a life saver for me countless times.
-Direct serial access to server at all times – once again extremely powerful and allows to you run fully interactive disc check, metadata defrags and more during boot sequence as you have serial access to machine via telnet right from power on sequence.
-Full ftp backup included that is on their lightning fast network
-Full server reimage capabilities
-Full featured firewall configurable from control panel- we’ve never had any ddos attacks others constantly get hit with.
-Full RAID configured dual drive on all machines
-Bullet proof fast network
1&1 CONs after 1 yr experience
-The aforementioned support experience is always a nerve racking experience but so far I’ve been fortunate.
-Lack of ability to upgrade the server components (not a biggie as you can move to a new server if you want to upgrade but would be nice)
That’s it a real review from a 1&1 dedicated server customer, suffice to say I am a competent server/network professional so know how to configure a server correctly so have not needed 1&1 in this regard. I merely need them to maintain the network and hardware integrity nothing more nothing less and that is what they have done for me to this point.
Frankly, I follow this forum almost daily and covet being a Hivelocity customer as in my assessment of the feedback on here they have outstanding customer support and certainly light years better and more professional then I have now but if I had of been a customer of them for last year I would have –
-Paid a lot more per server and still not got some of the features I have standard now (direct serial access, default raid, free ftp backup, immediate reboot and re-imaging power)
-Had considerably more downtime (Freaks me out that they do not operate fully all their data centers and are at the mercy of Sago Networks and their relentless power outages which will always be the case in Florida)
-Slept uneasy every night during the summer whenever a hurricane came within 1000 miles of Florida
View 0 Replies
View Related
Dec 27, 2007
I thought I would do a review of some of the web hosts that I have used or am using over the last year or so.
I'll start off by talking about the 3 webhosts i currently am using.
1. Lunarpages (regular shared hosting account).
2. HostingZoom (regular shared hosing account)
3. Hostgator (Reseller Account)
Lunarpages:
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software.
Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
View 14 Replies
View Related
May 26, 2009
Just thought I would share some the experiences I've had with hosts that I've been with over the last 6 years:
Bluehost/Hostmonster:
Decent host and cheap. If you're looking for a single page site or a site that doesn't have much traffic, this is for you. I moved my sites off their servers (they are sister companies and I was with both) because I wanted a reseller account which they didn't offer. I also thought they slightly oversold the servers.
HostNine:
This was a great host for me. Their support was great and hosting was perfect for what I needed. I was with them for 3 years. Highly recommend if you're looking for a reseller host.
HostGator:
After I realized that I didn't need a reseller host anymore I tried HostGator. I got suckered into the unlimited features and signed up. After figuring out that I had unlimited space but not unlimited inodes(files) I went back to hostnine shared account.
thePeakHost.net:
So I was cruising around some forums and came across a cheap offer for the Peak Host.net. I signed up for their offshore server and haven't had problems since. I'm not going to say how much I paid for a years worth of hosting, but it was less then a big mac meal. Always been up and support has been quick. Great Host.
HostLatch:
Stay away. Far away. They had serious downtime because they combined VPS and shared accounts on the same server. After having a VPS that was effected by this I requested a refund (was only 2 days into service) and was denied.
Underhost.us:
Great host. Great for offshore and onshore. I had them for a few months and purchased a years worth of reseller service. Great service and never noticed downtime.
Pluthost:
Great new host. I had a VPS from them(offshore) and it seemed ok. Dropped service because I realized I didn't need offshore VPS when I had already purchased offshore from peakhost.
Enoch.com:
Just started a VPS from this host. Great uptime, fast servers and support seems to be quick.
bluewaveservers.com:
Bought this off a special I found on DP. Good shared hosting, although a little slow. Could just be my side though.
View 12 Replies
View Related
Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
View 13 Replies
View Related
Oct 23, 2009
http://1and1.com
I've had a couple dedicated servers with 1and1 for a while now(about 6mos). I have to say that my overall experience was pretty good. At the time the prices where pretty good, and are very comparable to most hosts. I received the speeds promised, the server was setup very quickly.
The only negative I had with the server was the kernel. I attempted to install vmware on they system however they did not have the headers needed by GCC to compile vmware. It was an annoyance, but I just opted to update the kernel since there where a few releases since their custom built kernel was made. Once I was running the new kernel the vmware process went smoothly, and everything worked perfectly.
As for 1and1's support team, I have to say their standard support I would not rate a 10/10, however their dedicated server support team, and one particular rep I've come to know in their sales / abuse department (more on the abuse dpt. later) are very knowledgeable. And always addressed any issues or questions promptly. Which honestly no issues besides vmware stand out in my mind, which was just a minor inconvenience, which you would find on most hosts. Since its an un-managed root server your responsible for keeping the system up to date, and run the latest kernels anyway right?
Ok, so I mentioned I came to know a rep out of the abuse department of sales. Now this isn't particularly related to my dedicated servers but I did have one of their hosting packages. Well I never kept tabs on the site and the scripts had a couple vulnerabilities, php5 wasn't enforced.
Anyway to make a long story short, the site was hacked and fake bank sites and other scripts where loaded onto the server. Which is where The abuse department came into play. Now I know (getting off topic, but it may be the same with a dedicated server) hosting companies don't want to run sites like these, and I thought that the way these companies usualy handle these types of situations are to send a take-down notice to their client, as its possible they may not even know its there. But 1and1 opted to completely disable all access to the server, http, ftp, ssh, everything. So at first I didn't know what happend. I call up tech support that night(prob around midnight -- 24/7 tech support is always great), they let me know the account was dissabled do to an abused related complaint. They told me I would have to wait until morning when their sales department opens(as abuse is located in sales).
So I call up the number they gave me the next morning. And meet Bob (I'm calling him bob because his name escapes me at the moment). He was very pleasant and understanding that I needed my site up as soon as possible. He looked at my account he saw I had been with them for about a year and a half, and said he didn't think I had posted any of the content anyway(he disabled it himself imagine that haha). He emailed me links to all the files in question, informed me that php5 was not forced and recomed I fix it. Since that was the only reason we had this isue in the first place. He was also able to tell me what files the hacker used to exploit and gain access to the server, as well as searched the the user directory for any backdoor scripts. Which he did find some and sent me the locations in the email.
So, finally we got of the phone he re-enabled the server. I went through the email went through everything, I just opted to delete everything as i felt the whole system was compromised anyway, and re-upload the site. I forced php5 for all php scripts and never heard anything about it again... and the site still runs today!
Their normal tech support isn't all the great, at least not when it comes to apache. I inquired about mod_rewrite not working and the first rep i spoke to didn't know what i was talking about, I explained in more detail, she put me on hold for about 10-20mins and researched it. Said she found details about my issue and shot me an email. I checked the email, it contained how to moddify headers using MS ASP which has nothing to even do with my "LINUX" shared hosting plan.
I called in a second time frustrated, remember I usually talk to guys from their dedicated server support. When I spoke with the second rep. The first thing I asked Him was if he was familiar with "Apache Mod_Rewrite" (exact words) are you familiar with this, and if not can you please give me to someone that is. He assured me he knew what I was talking about, I explained the situation, and what the other rep sent me was completely off topic. He apologized and assured me he knows exactly what I'm talking about.
He sent me an email with another link to their FAQ yet again. However this time is was on creating 403 redirects in apache. Well I do admit at least they got closer this time right? I laughed and walked out of the room. Took a shower and relaxed. Finally, I decided I'd take one last look at .htaccess configs before trying another call. I played around with different setting and... eureka! I found the solution; for some reason mod rewrite on 1and1's shared hosting servers doesn't support sub-directories; that is you need to access the files in your root directory to successfully process a rewrite.
So whats the moral of the story? Call Dedicated Server Support! lol
So anyway since this is a dedicated server review. So for my Dedicated server experience I would rate it a "9 out of 10".
For my overall experience with 1and1, I would rate it an "8 out of 10". Not the best I ever had, but I would do business with them. There are other minor issues I've had with their shared hosting, but I don't feel like getting into them.
Anyway hope that helps sombody, I kno it was a long post... so for the people that read it all congrats, because I lost concentration over about 80% of that post lol
Little humor there.. anyway thanks for read'n the post... just my little contribution to WHT.
View 9 Replies
View Related
Jun 3, 2009
I would like something similar to the business package located here:
http://www.hostgator.com/shared.shtml
But I do NOT want HG, too many bad experiences.
My only requirements are...
-No more than $15/mo
-Unlimited domains
-At least 100GB of bandwidth a month
-Supports PHP
-Some type of control panel (preferably cpanel)
Any suggestions are GREATLY appreciated.
View 14 Replies
View Related
Apr 9, 2009
I have joined Hostgator as my server for my new V bulletin forum and they have uploaded the content needed for my V bulletin forum but I need to write the scripts. I have been trying to figure out what I have to input for the scripts but nothing works.
I was under the impression as advertised on there forum that they set this up for you for free but they have said to me I will have to pay £35.00 extra for them to sort the scripts for me.
View 14 Replies
View Related
Sep 4, 2008
I wonder, for those who host with HostGator, did you notice any significant change in loading time of your websites, especially at/after September 1, 2008?
I've Googled about this and find similar experience from others.
I notice my sites are very, very slow loading after 3:00 GMT+0.
However, I did try to use proxy site to test things, and all my sites are suddenly back to normal loading time!
What gives?
View 18 Replies
View Related
Aug 25, 2008
burst.net dedicated, review
Intel Celeron™
CPU: Celeron™ 2.4GHZ 400FSB
Memory: 512MB DDR RAM
Hard Drive: 60GB IDE or 36GB SCSI
Bandwidth: 2000GB/MONTH
IP Addresses: 5
Port: 10/100MBPS SWITCHED VLAN
Management: BASIC MANAGED
DDOS Protection: TOP LAYER NETWORKS™
FREE SETUP $49.95/MONTH
View 5 Replies
View Related
Jul 6, 2007
I'll share my experience with ComfortHost.NET {dedicate box} with your Guys.
I have now been with them for good 2-3 months.
They have a great support. Quel is a great person.
I'm using a their lowest package for the time being, but I never had any problems with it, no crashes, no nothing, not a single downtime on the ComfortHost.NET side.
They have cheap dedicated servers with high bandwidth. Ive not had any problem with my server speed. It was just amazing.
I havent any problem with it. Even having a low-end server, it had worked on its best performance. Ive not had any security problems.
I am overall happy with them, their respond time is 30-120 minutes on the support tickets.
Conclusion
In conclusion, ComfortHost.NET is an excellent dedicated server provider. If you're looking for a cheap yet reliable server provider for web hosting, then look to [url]
I can recommend ComfortHost.NET to anyone who wants uptime on their server and network.
Well, this is my review.
View 0 Replies
View Related
Apr 29, 2009
On approximately March 28th, 2009 I signed up with CreativeVPS for a dedicated server. The Specs were a Core2Quad Q9400 w/ 4GB DDR2 RAM, 250GB HD, 2000GB Harddrive.
I spoke with Joseph(r00ter) for over two hours and he was very helpful with every question I had regarding service and support. He even worked out a special deal for me that eased the wallet for the first month of service.
Pre-Sales I give an A++ it was excellent
Upon having my server setup, I made custom nameservers and then had to submit a ticket in order for rDNS to be setup. I submitted a ticket and it was taken care of within 30mins by a Tech named Todd Abrell who responded by confirming that they were pointing correctly.
I then submitted another ticket to have my site migrated from GeekStorage onto the new server again the ticket was answered and completed within 30mins. HOWEVER the tech Todd Abrel did not bother to put in the website in the browser to make sure everything was correct and my site would not load.
I issued another ticket at 3:01AM and did not recieve a response until 7:41AM the issue was completed at 8:00AM. My site was down for 5 Hours.
Once the site was finally up I proceeded to email the community members and had all AOL, GOOGLE, and YAHOO emails bounced back to me due to them not finding a reverseDNS which was supposed to have been setup previously. The owner Joe(r00ter) and I worked through this issue and he got the rDNS setup correctly, but Yahoo had blacklisted my IP's due to the original issue so now im having to create a privacy policy, and TOS among other things to show them that I am not a bulk email soliciter. Sure they may be smart things to have but they were originally unnecessary for my little community of drunken gamers.
This is all in the matter of two days. So im finally all worked out except Yahoo when I recieve a server message that my harddrive may possibly be failing soon. WOW! Great! Talk about putting a cherry on top. Issued a ticket at 7:44AM and did not recieve a response until 4:30PM. Almost 9 hours. During the business day.
The other day I went to pay my invoice and I notice that my 4GB server is actually a 2GB server. I ask Joseph about this and he tells me to run a command in Linux shell to make sure its not just a typo on the website. No it is infact only 2GB. Joseph responds that he will check into it, "when he has a chance"
24/7/365 Fully Managed Support: D I give a D because there was support, however if it was after midnight I was forced to wait until atleast 7:00am for a response, and on the quick responses neither of the issues were handled correctly. Another issue sent in during the day again waited 9 hours. So there was support but it was horrid.
So I contact Joseph today after paying my bill for the coming month and wanted to tell him that if unless these issues could be resolved this would be my last month with the company. I relayed him the above information and was basically told that im the only one having these kinds of support issues(Really?) the last 25 Tickets and some were overnight were answered in a timely manner. (of course they were)
And upon further talking he disappeared on the phone for 2 hours evidently with a Level 3 Admin about a new bandwidth contract.
I was offered a $20.00 credit for the time my server was without the other 2gb of ram. Nothing in the terms of my issues with support. Which I was not looking for monetary credit. I was looking for assurances that these things would not happen again. I got none.
I hear that CreativeVPS is a great VPS provider, and I cannot comment on that service. however my stay with them as a Dedicated Customer has been horrible. They claim to be 24/7/365 Fully Managed Support and it is anything but that.
I will say that my site(only thing on the server with less than 100 visitors a day) is blazing fast lol.
Just my .02 if you are going to go with CreativeVPS/CreativeRACK I suggest making sure you can do your own managing at all times.
View 13 Replies
View Related
Oct 22, 2009
I read a lot of bad reviews about that companys, but all of that reviews are of shared hosting and vps. I want see a review of someone who buy a dedicated server from they.
View 12 Replies
View Related
Jun 30, 2008
I help a not-so-much-tech-savy friend running a busy wordpress website (50-70.000visitors each day) and a bit busy vbulletin forum (100 to 350 users online, 957 record), which is hosted at LiquidWeb since a month.
I got the server with a WHT special, is a AMD X2 5000+ , 4gb ram, dual sata raid1 hardware + third backup disk, cpanel fully managed.
I am not usually in the market for fully managed dedicated servers, because I am quite expert in running unix boxes, but as my free time begins to decrease I had no longer the time to help my friend every day, even for a simple httpd.conf vhost configuration change, so I thought to switch to a control panel fully managed server, so when I am not available he could write to support to have issues solved, without him waiting for me.
I decided to choose LiquidWeb for this project for several reason:
1) Sales person (M.Leven) replied to my pre-sales question very fast, and in a convincing way.
2) Network speed test was good
3) Price was very affordable. I used to pay 260$/mo for a dual core, 2gb ram, 2x160gb sata disks (raid software), unmanaged, no control panel, hosted in the UK.
For 1$ less than the previous price at LiquidWeb I got:
- Slightly slower cpu
+ Double Ram
+ Control Panel license
+ Hardware Raid and an addictional backup disk (3disk total)
+ Fully management.
And the network differences with europe DC are not so big like I thought before.
4) It's a big solid company, they own all their equipment. While this is not a factor by itself (look at some horrible big companies like godad and 1und1), it's a plus if you're already sure of the quality, compared to a smaller/personal company.
So, order process went smoothly, I have got my server in maybe 8 hours after a phone call which welcomed my friend to liquidweb (and verified the identity).
We have been happy to not need to provide a ID scan (as most previous hosters who lost my business did), because we are afraid of identity thefts and I won't ever send my IDs overseas. A phone call is enough (landline phone number is on the white pages anyway so it would easy to match with a name and more secure than requesting a easily-fakeable ID digital copy).
After I got the server I have begun setting everything up, and moving the data using rsync. I enjoyed the PIMS user area where you have a complete breakdown of your server load, bandwidth graphs, reverse ip control and else, with stats updated every minute.
The day after (once the rsync was done) I tried to setup the websites, and this is where I encountered my first (and unique at the moment) problem with LiquidWeb.
Their server "custom engineering" was not so good as I expekted.
Mysql was very slow to run, even at importing files, because was using default settings (very conservative on a 4gb ram server!) so I created a custom my.cnf file and everything went smoothly (I hope they're able to do this on request for customers, since they're a full managed provider).
After I switched DNS, I realized SuPHP/PHP-cgi was causing extremely high loads, from 7.00 to 15.00 ... So I compiled Apache 2.2.8 (now updated to 2.2.9) and PHP5.2.6 dso (mod_php) with my custom options, and cpanel built-in eaccelerator support, now my average load is 0.60-0.70
I understand that if you want a more secure php environment you need to bear a performance tradeoff, but this was too much (10-20x)!
I think that the only liquidweb fault is not stating clearly that if you choose their sever-secure package with su-php / php-cgi, and you run an intensive PHP application, then your performance would be severely degraded.
I hope this is not a way to upsell better hardware to customers, but I am confident it's not the case as most people won't buy a load balancer and a couple of addictional servers for sure, they will simply go away, so it's not in their best interest to provide slow servers.
I think they should provide a choice or at least a complete information if you want an hardened server:
1) Slightly hardened (apf+rkhunter+someotherstuff), but with mod_php and without those very restrictive mod_security rules: best for performances and compatibility.
2) Highly hardened, with php-cgi, strict mod_security, with a warning for the user of the possible performance problem if they run really busy php websites.
Anyway, once I optimized my apache and my websites, I had not any further problem, and my website is running smoothly. So that's the only negative thing i can warn any users about Liquidweb.
Support: Always very responsive, fast and competent answers. Unlike most provider claiming "fully managed" this is really proactive. Once I was upgrading apache and forgot to turn 80port monitoring off. They proactively contacted me in less than 5 minutes to ask what was going on, and to request my (changed) root password if I wanted them to check.
When I reboot my server or shutdown apache for a while I often see their ssh login from a .liquidweb.com box.
Network : Well, the surprising thing is I am really happy with the network. It's surprising because I live in southern europe and I am never happy with most USA locations (why not host in Europe? Because is too expensive indeed, dollar is so cheap nowadays). Liquidweb facility is amongst the fewer ones I have been happy with in several years (the other ones being Ashburn, VA; NAC, NJ and Fortress ITX, NJ), so I hope they keep a premium network this way. I push 3.5mbit/s on average, with 12-20mbit spikes.
So in the end I would raccomend LiquidWeb for the overall price/quality ratio, if you are in the market for a fully managed dedicated server with a control panel.
I hope our experience will keep being good as it is. If this will not happen you will be the first to know ;-) I have almost never been sweet with hosting providers in the past on this forum, but at the moment really I have nothing to complain about LW service, so let's hope it all keeps that way.
View 2 Replies
View Related
Jun 17, 2008
I figured id share in my experiences as a host and a client. For the last several months we have had a dedicated server with apthost as well as a VPS, I must say even as a host myself they are very good on their word and what they say they will do. I am not one to post about any host they are in the top of my list as far as Customer Service, Performance, Price as well..
Now i have heard good an bad about them but you know what only my experience can tell me what is tru and what my experience tells me about them is they got there stuff together.
And just like they said FFmpeg came on the dedicated box all setup with cPanel and ready to go eve Red5 as well.
View 0 Replies
View Related
Apr 16, 2008
we are planning to expand our business by purchasing 1 more server and i
have found that iweb.com is providing some very good deal in dedicated server
but i tried to find some review about them,unfortunately i didn't got any.so finnaly i
thought to post a thread here....
so guys come on tell me howz iweb.com are they reliable? good in support?
View 14 Replies
View Related
Jun 7, 2008
Today Im Going To Write My Review About Iweb
So Here We Go....
Network - 10/10
According To My Experience iweb provide a great and top notch services , their
Network rocks , Its almost over a Month With them, and i never had a single second downtime with them , my sites runs like butter on their servers.
Sales - 10/10
iweb sales is also very Good i really get prompt answers of my queries,never had any issue with my account manager , he always reply me with in 30 Min of my email , also their sales person are very friendly and helpful and always ready to figure out any solution
Reliability - 10/10what should i say now.... iweb rocks , like 2 months back i was searching for a host which can provide me best solutions , so that i can sleep with peace in my mind,and i was always unable to find that.but atlast i found all those features in iweb.and now i must say , i have peace in my mind,i sleep properly in Nights.iweb gave everything what i was searchings from long time
Support - 9/10
iweb really had a very good support i always get my request/tickets solved very quickly, i never got any negative answer from iweb.they are prompt in replies , but the reason why i gave 9 marks here out of 10 is because, they lack in live chat , live chat normally leaves in between.and that is what i don't like,its really annoying that we wait for 20,30 min and then they leave us without any notification.rest ticketing system is really good
Staff - 10000000000/10 ( yes they deserve This )
The is the best thing in i web Is , Their staff is soo friendly.means u will never feel that you are doing business with them,they deal like they are our very old friends,this is the best thing in iweb. i can assure you if once you joined iweb then you cant even think to change iweb...even not in your dreams
As they are rocking in every field
Suggestions
Some Of My Suggestion for iweb
1) please Try To start allowing proxy to
2) Please Try to improve Live chat system
MyConclusion
So All and all i can say that iweb is a great and reliable company it gave me a great platform to stay online in my business.and i can proudly say that Yes Im A iweb customer i really suggest everyone to try once iweb in your life, i can assure you that you will never regret
At The same time i would like to thanks Mr Martin Leclair He is the man with golden heart , he always help me , when ever i email him he replies me in under 10 min with best possible solution.when ever i ask him for any discount he never refuse , he is always ready to help everyone.i would really like to say
View 14 Replies
View Related
Apr 26, 2008
I thought I would write a quick review of Corenetworks.net!
I've had a server at Core networks for about a year now, and have worked with support as well as billing.
Support
Lets start off with the most important thing, support. I am not one to need hand-holding from support, but every once and a while I need things like IP-KVM access, hardware upgrades, hardware replacements, etc. I've put in four requests for IP-KVM access via their ticketing system since I started hosting there, and each request was fulfilled within 30 minutes. I have to admit that 30 minutes is impressive for a dedicated hosting company. It must be remembered that they are unmanaged hosting, and managed hosting services cost extra. I find this scenario fits most technical people well because more resources are put into *real* requests such as hardware, kvm, etc instead of resources being used for hand-holding (i lost my root password, my apache process is not starting, etc)
Hardware
The price compared to the hardware you get is exceptional. A lot of hosting company's out there will push overused hardware on you. (some larger companies reuse hard drives over and over, check the smart drive lifetime with smartctl) The hard drive I was provided had a usage time of 3 months. That is VERY good compared to the average active drive life time at other hosting providers of 2-4 years. The hardware has been reliable and fault free (i have 2 machines now with no problems)
Uptime
This is the greatest part, every other budge dedicated hosting provider i've been with has had horrible power (sometimes reboots every few days, and the occasional downtime of a few hours) I have not had a single power outage or reboot since I first started at core networks! One of my severs has an uptime of 355 Days.
Network
The network is not blazing fast... with the package I got. I decided on the metered 3Mb connection (no extra cost) There is also an unmetered connection with a bandwidth limit, if anyone can chime in on this it would be great . I do know that I have always had a 3Mb full pipe on this plan (up and down) which is more then enough for my hosting purposes.
Features
Core networks has all of the features of the big-boys: Remote power management, bandwidth mrtg graphs, network status page, Free IP-KVM, etc.
Cost
The company does utilize it's cheaper servers as a bargaining tool for sales. It seems they unleash their $24/mo servers for a week or two to drive sales and then mark them as sold out. Currently I have the $49/mo servers (with a bit extra oomph) and I am ecstatic with the price. If you can catch the $24/mo servers, get them when you see'em!
Overall
Overall I would recommend corenetworks.net to anyone who is seeking a quality server for personal use or small business use. I am not sure how the service would meet enterprise level businesses, but they do have more expensive plans and I see no reason those would suck.
"Offical, im a reviewr score": 9 out of 10'
View 2 Replies
View Related
Sep 3, 2007
What is the difference between Dedicated Virtual vs Regular Dedicated Server?
Also what are the pros and cons of going with Virtual?
View 8 Replies
View Related
