I've been using SLHOST.com for a couple of years, and they used to have great VPS service. My server was always up (I'm not a power user, I just host some small business websites for clients of my web design company - nothing that gets a lot of traffic or puts a strain on the server).
They recently moved locations, and I've had nothing but problems. They somehow screwed up the IP and DNS of the server. My (and my clients sites) couldn't be accessed for over a week! Support kept telling me that there was no problem, unti I proved to them that the DNS wasn't right. I didn't have any email during this period, and either did my clients.
Since then, AT LEAST one of the services on the server randomly stops working (the two big ones are DNS and STMP) a couple of times a day. I don't receive error messages (I know because my clients call me screaming why their email isn't working AGAIN).
As a web design company, I've lost reputability. As a professional affiliate marketer, I have literally lost over a thousand dollars because of the downtime. Every time I contact support, they restart the services and tell me there's no problem with the server (which is obiously not true).
Any suggestions from other webhostingtalk users on how to get better service and a credit from SLHOST.com? I'm not technical and I need a VPS that just simply works.
I recently started monitoring my server 2 days ago with hyperspin. I can post my support emails here as proof and verification that these problems are occuring multiple times a day.
We read a large number of reviews and ratings before deciding on whom to go with for our VPS. In particular, the good marks for helpful technical support by SLHost staff as recommended by various posters here led us to go with them.
We paid six months in advance on February 12.
Unfortunately, it has been a nightmare. A few days after we signed up and went through the arduous process of moving data and reconfiguring the sites after the move, which consumed a total of 24 hours or so in 7 days, all was well until we ran into what apparently is a network problem. It remains and has gotten worse. We'll be leaving as soon as we find a new VPS host.
Whether a victim of their own success (perhaps they're too busy to look into things for us) or that they were simply overrated, the tech support is somewhat terse and when it came to a real problem, we were completely ignored. The issue is that the sites are unreachable and incredibly slow for 10-30 minute stretches, beginning during US nighttime from 10 p.m. - 2 a.m. Pacific. After about a week and countless more emails sent and received between their tech support, it began happening during the daytimes too. Tech support insists that there is nothing they can do, but it is exclusively our sites that we can't contact, and that goes for our users as well. They have said unless we have our site's users (who aren't computer technically proficient people and are very confused when we try to give them instructions on how to run a traceroute) run traceroutes as well, they don't have enough evidence there is a problem. This, despite the fact that there is a large discussion about it with various users from around the globe reporting the problem alongside their location. I linked them to this, and they dismissed it.
I advised them I would be making a report of my extremely poor experience with their services on this website. They dismissed that too. They are either overwhelmed, or it is what it appears to be: they simply couldn't care less.
I moved to SLHost some time around January. The first couple of months were okay. However, the last two months have been hellish. This month alone the server was down June 1, 3, 4, 16 (for 13 hours) and, again, today.
anyone else having the same experience with SLHost?
We are experiencing some blacklisting with our current provider, through no fault of our own, and we are evaluating some other alternatives for our very modest website. Do any of you have experience with these firms? Happy to keep your comments confidential if you email me individually.
I moved from shared host to VPS a few days back. Since the move, the site becomes slow during particular time of the day. It appeared to be an issue of cron run by their another client and after promising that they would move that client to another node (I have spent more than 25 days to follow up on this till now) they backed off from their words but informed me about an alternative. Now, they say that the cron of that client was executing many scripts and they have spaced those scripts.
I am looking for a long-term host and was wondering:
1. VPS provides a minimum guaranteed stuff so what is the use of that guarantee if one client can make the server crawl (imagine 5 minutes or more to open a site).
2. Can a host be trusted who does not honour words.
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software. Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues....
I had my server shut down due to ddos attacks and proxy calls. I am a designer so I dunno what this means so I asked for proof and they said it was archived. I then tried getting my servers back online with them for over the last few hours and they replied we cant help you. I offered $3000usd to fix the problem and they said they cant do it. From where I come from, if a virus is added it can be removed under any circumstances. I then kept on phoning to get my server restored hense I am selling a lot of website property lately and he totally by passed that, I was put on hold for over 20 minutes and I am calling from Canada. I phoned the last time and told a white lie saying I have huge partners ready to boycott their company unless they restore my server....
What do you know it got restored and I got all my sites moved over to the new server, but this is the golden part.
Have you ever phoned your hosting company and been sworn at? Been called a ****ing idiot or to **** off and stop phoning, or I have had enough of your ****ing ****? Well this is what I heard from Ben at CalPOP and that is totally unacceptible hense I am the customer who was about to purchase numerous servers from them to increase my bandwith usage I would be using on my upcomming site called thewetwilly.com.
I dont respect a programming punk thinking he is better then me just because he works for a low end database center. I also dont respect being called an idiot while I am purchasing hosting from the company, aswell as being to to **** OFF. 100% totally unacceptable.
Alot of my friends have experienced poorness with this company and I wish I noticed it earlier instead of taking it the hard way/HARSH WAY.
But hey I am sure my word will get around and people will stop using calPOP due to their immaturity Cali Mr know it all talk and realize that they can find a better place to host their site.
I also have been told that calPOP used the excuse of DDOS and Proxy attacks as an excuse to get rid of you because you are using to much bandwith.
Oh they also told me that they would send me the HD for $100usd so I could move to another server, wtf is that???
Last month i have problems and outgages with a node in powervps vz45 in the 205.234.106 .20 and in other threads i mention previously that server. Last 1 october, node have a rare problem and they say in a few days they move accounts to other node.
Because a SERIOUS Problem with my personal life, this last week i dont get backups, and wednesday a thief in house stole my mobile HD (without passswords and ciphered). The Friday my VPS crash.... and three days later they are restoring the backup... and None of the 140-180 sites yet online.
I read in other thread a more problem about they laterly, but for me is near fatal, because 33% are my best customers (i plan to migrate to other host the server the 15 of the month but for the personal thing i cant.
88 USD monthly and three days to recover the Nodes ?
i waould like to warn people of a1isp the main fellow thats the problem is called just.
ill start with explaining my issue.
in august last your i bought cabinet space and me and my mum became ill so i was unable to use it. i asked for a refund and he refused so i opened up a chargeback and he threatened a lawsuit unless i cancelled it.i have become alot better now and wish to use that space of which ive paid for and the reply i got from him is we do not want your sort of people here.i take very highly to this comment and wish for other peoples oppinions on what todo and also to warn people of this company i dotn like doing this but im left with no choice
While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%.
This is what really upset me.
I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now.
I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there.
I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account.
I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so.
My god! How hard is it to close an account with such service?
When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so.
I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account.
Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host.
You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?
I was told that was normal as its apache's MPM prefork way of waking up the worker processes. That I have accepted however it has been problematic ever since I installed mod_security that things have been going ape.
2. The Bandwidth in CPanel and that in Apache does not add up. There is only 1 account on the server. The bandwidth usage in CPanel shows 51GB for the month of July so far, however in WHM under Apache status it shows 223GB of Bandwidth in the last 48 hours.
Now given the the host tells me that CPanel does not count certain bandwidth(?) I am not certain what to think as the difference in bandwidth is a whopping 160GB in the past 2 days.
Server uptime: 1 day 17 hours 54 minutes 31 seconds Total accesses: 87589 - Total Traffic: 222.5 GB CPU Usage: u110.4 s13.25 cu0 cs0 - .082% CPU load .581 requests/sec - 1.5 MB/second - 2.6 MB/request 15 requests currently being processed, 3 idle workers
I cant make php 5.2.1 work as httpd 2.2.4 and 2.2.3 module. When loaded with php it makes httpd dont start at all without any errors in log even on debug level! However when I place php 5.2.0 as module it immediately starts working ok.
I've tested this with a standart ./configure without any parameters for both php and httpd, and httpd is always not working when it tries to load php 5.2.1 as module.
Did someone run php 5.2.1 with httpd >2.2.3 succesfully?
I finally bought a VPS after not being able to pay for a dedicated server so I bought one from VPSbyte.com as they came highly recomended $39.95 server with Cpanel not the cheapest I gathered but I wanted reliable servers
now I moved my forum over to the server all was ok after I got the massive database sent over but when I tried to view a thread or category I could not it came back with No Valid input or something like that
I went into admin and disabled zoints SEO mod and the forum works fine BTW its a VB forum.
would it be due to mod rewrite that the forum does not work with zoints? and is it possible to get it to work?
I had made a post earlier about trying to get an exim ACL or filter to work with cpanel 10 to deny all messages with a 10 or above spam rating while forwarding 5-10 scored messages to a spambox, but I decided to tryout upgrading to CPanel 11 which adds a built-in solution.
I've had no luck using WHM's Exim Configuration editor with
"Reject mail at SMTP time if the spam score from spamassassin is greater than 10.0."
We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.
I had have many issues with them like 1 - 2 hours downtime but that's not really matter.
Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.
DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.
I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My secondary ips are 70.xx.18.249-254. The server we got from you is a VMWare host. We need to use the secondary IPs for the Guest VMs. How ever the primary and secondary IPS are on different subnets and so the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway. I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as the one for your primary. You should not have anything to change, gateway-wise. Just leave the current one as default gateway and everything should work just fine.
If there is anything please do not hesitate to contact us.
-- ================================================= Jean-Francois Doucet [iWeb] System Administrator / Administrateur Système Support / Client Hub : [url] [url] =================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual machine is? It is a virtual computer running on the host computer. The host computer has a valid ip address of 70.xx.15.171, sm: 255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest operating systems) if I assign it the IP address of 70.xx.18.249 SM: 255.255.255.248 with no gateway it is physically impossible for it to reach the gateway of the host pc 70.xx.15.161. You have to understand the Virtual Machine operates as a completely separate computer. It requires its own gateway. with no gateway specified it has no way to get out of its local subnet to get to the 70.xx.15.x subnet. What happens if you put two physical computers on one hub. The computer on port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW 70.xx.15.161. The second computer is on port 2. It has the ip info of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE. How is the pc on port 2 going to communicate with the pc on port 1? This is the exact situation we are in. There has to be a gateway to route the IP traffic from pc2 to pc1 to get onto the internet.
surfspeedy.com is unbelievable. They shut down my VPS without notice and are not answering to support tickets. Can you believe that? I did not host any illegal stuff or anything of course, only normal sites. And they don`t even answer me.
There are a few reasons that you should keep away from surfspeedy.com.
1. Obviously surfspeedy.com is crap.
2. surfspeedy speed is crap, I suspect they oversell.
3. surfspeedy support is crap, a lot of talk, talk, talk, no action.
4. surfspeedy techs are crap that cannot even set up awstats correct.
I should have known this, they get bad reviews everywhere, but they was very sweet talking when I signed up.
Now I am looking for another managed VPS of course. What is the biggest companies that rent out managed VPS ? I will just use the big and old companies from now. I rather pay a bit more. Please advice me. I can even consider a dedicated if it is on a solid company that have very good reputation.