SmartWaveTech.Com - Unreliable &

SmartWaveTech

May 10, 2009

I've been with my current hosts, SmartWaveTech, previously called Hugoton for about 3 years now using their hosting for different sites that I have worked on.

Generally I have been pleased with their service, the uptime was good, and support would reply to tickets within a few hours, normally having been able to sort your issue on the first go.

However, within the last month or two, I have noticed old, out of date MySql backups being restored, effectively wiping anything out that was added past a certain date (particually notiicable on my forum and my personal blog)... but more annoyingly, also restoring old backups of files, for example header images that have been changed turn back to ones i used a couple of months ago.

Invsriably the MySql gets switched back to the newer version but the files don't leading to a lot of down time for my sites as I have to comb back through them updating files that I already fixed.

As if this wasn't bad enough, the company has stopped replying to support tickets, the last few that I have submitted in the last couple of months have all been closed after 48 hours with no response from SmartWaveTech.

I have now stopped paying my hosting bills and am looking for another cheap host... I am disgusted at the way I feel SmartWaveTech are treating thier customers.

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HostMySite.com Unreliable Web Host

Mar 20, 2009

Unbelievable how bad HostMySite.com has become. At one time they were pretty much at the top but there has been enough mistakes, bad service and lack of support on HostMySite.com's part to warn others. The most recent situation could have come out of a modern day Three Stooges skit. When I asked to have a host set up three were generated instead by billing.

When I contacted support about the web not showing he stated that he could see the files I had upload just fine. I looked in the HostMySite.com control panel and found the duplicate entries for the domain. When I contact support again, another technician said that he could see the HostMySite "under construction" page just fine - two different IPs. After finding the duplicate errors I requested that HostMySite.com remove the other entries so that the domain was using only one IP.

I received an email stating the reason for the conflict was due to duplicate entries and that the support ticket was forwarded to billing to remove the duplicates (no kidding). Long story short was nothing happened so I contacted them again and was informed that the support request was stuck in the billing queue - no one had looked at it. My deadline had already pasted (marketing).

More to that story but I sure would like to hear from others that may have had bad encounters from HostMySite.com.

Being one that has been around the block with internet marketing I can say that the original mistake could have been forgiven. The inability on their part to correct the mistake cause for concern. HostMySite.com's lack of concern for their mistake unforgivable.

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Dotster Incredibly Unreliable

Jun 6, 2008

recently had my site designed and hosted by dotster and some parts are not working the way we expected. I have attempted to contact them over 10 times
I have waited on hold over an hour
there " live 24 hour support" you wait for 15 minutes than apparently a girl named sharon helps you and you get no response.

I have gotten absolutely ZERO response from them.

Just to let everyone know I would NEVER host a site with this company.
at the very least get back to your customers when they have an issue

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Insurance Against Unreliable Hosting

Feb 14, 2007

I am not sure is it is realistic to take out insurance against losses caused by downtime. Or perhaps insurance would merely increase the costs to such an extent that it would be better to spend more on the hosting costs, and the improved service that would buy. Has anyone considered this as an issue, because I have read on other forums that people complain of lost income due to their sites being down for a day or two, and it sounds like they just suffer the losses without any recompense?

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FDCServers Review - Network Very Unreliable

Jun 5, 2008

I get like 25 kbps download speeds from my brand new fdcservers server (750+ kbps normally from my other servers) even though I'm the only user downloading from it and my U.S 100 mbit servers get less than 100 kbps too when they try to download from the fdcserver. and quite often there's 100% packet loss for 10 - 30 seconds. Very unreliable network. Also, they first installed the wrong OS in my server. I requested CentOS and they installed FreeBSD. At least they fixed that later on.

They don't have service level agreements and they don't guarantee any amount of bandwidth, they just make empty promises. Now I know why.

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Reliablesite Is Fake, Liar And Unreliable

Jun 26, 2008

I am very unhappy with Reliablesite. Their servers are down since 48 hours and I feel down. There is no response from the support team. The same happened to the other server as well some days back and they are continously having having hardware issue.

I am just wondering what happened to the marketing blurb that reads:

"Fully Redundant: More uptime starts with multiple backbones of Tier 1 only providers to fail-over servers which kick in instantly."

Where are these fail-over servers and why did they not "kick in instantly" when everything went FUBAR?
The control panel is now just giving the error:

Bad Request (Invalid Hostname)

All of my domains have been down for over 48 hours with either a server error message appearing or an IIS7 "Sites currently being restored. Please see bear with us." message. Every database I have now returns the error message "login failed" for each user as well.

This is an unacceptable amount of downtime, I will now have to list every domain I own and create new users for every database. I find this quite disturbing that I now have an extra amount of work put on me for something that should have been handled by the "fail-over" servers which don't seem to have kicked in at all.

I think they are faking their advertisement of "fail-over" and they should change their name to "Unreliablesite.net".

I think this company's English skills are a bit off when they brag about their "Fully Redundant fail-over servers". Judging from their performance, I think what they were actually trying to say is that their servers are "fell over" servers. You know, the kind of servers keep falling over...again and again.

Sad part about it is they actually believe they're helping people with their lame attempts to explain what the problems are. They are so wrapped up in "damage control" they think their customers are complete idiots and will believe anything they post.

Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."

What does 25 persent of the sites mean or tell me about when my sites will be up. Twenty-five percent of what?!! Well that was 36 hours ago when they made that claim and many others and they still both down.

All I know is I keep getting Emails from support reading, "It should be fixed now".

Simply accessing the URL reveals that the problem is indeed not fixed. Just a little bit of checking and investigation can go a long way. RSNET, this is getting ridiculous. Please DO NOT send me anymore "it is fixed" Emails until it the problem is actually fixed. I have been patient as and as understanding as I can possibly be through the latest string of outages but my patience is wearing thin. PLEASE just get the sites running again and soon.

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