HostMySite.com Unreliable Web Host
Mar 20, 2009
Unbelievable how bad HostMySite.com has become. At one time they were pretty much at the top but there has been enough mistakes, bad service and lack of support on HostMySite.com's part to warn others. The most recent situation could have come out of a modern day Three Stooges skit. When I asked to have a host set up three were generated instead by billing.
When I contacted support about the web not showing he stated that he could see the files I had upload just fine. I looked in the HostMySite.com control panel and found the duplicate entries for the domain. When I contact support again, another technician said that he could see the HostMySite "under construction" page just fine - two different IPs. After finding the duplicate errors I requested that HostMySite.com remove the other entries so that the domain was using only one IP.
I received an email stating the reason for the conflict was due to duplicate entries and that the support ticket was forwarded to billing to remove the duplicates (no kidding). Long story short was nothing happened so I contacted them again and was informed that the support request was stuck in the billing queue - no one had looked at it. My deadline had already pasted (marketing).
More to that story but I sure would like to hear from others that may have had bad encounters from HostMySite.com.
Being one that has been around the block with internet marketing I can say that the original mistake could have been forgiven. The inability on their part to correct the mistake cause for concern. HostMySite.com's lack of concern for their mistake unforgivable.
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May 27, 2008
Very unhappy with current provider and they are a very attractive company.
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Jan 4, 2009
We need to move couple of sites from their current platform. If you had to pick either HostMySite or LiquidWeb, which one would you choose for shared hosting?
It will be nice to have Pros and Cons
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Aug 15, 2008
One year has gone by since we bought our hosting plan at HostMySite (HMS) and I thought I'd post another review. You can read my previous review here (http://www.webhostingtalk.com/showthread.php?t=659594)
The Short Of It
We have 2 IIS Coldfusion VPS (CF VPS+ plan). The first one we had was originally just a CF VPS (for developing) but we later changed it over to a CF VPS+ (more ram, more space, etc). This VPS is 1 year and 1 month old. Our production VPS which currently hosts our website is a healthy 1 year old. The reliability has been great and we never had any speed or performance issues.
We are very happy at HMS. We have had very little issues with the our VPSes and those issues are usually resolved very quickly. Anytime we needed support, it was overall always quick and helpful. We recommend HMS to anyone who needs a Windows VPS.
Security and Friends
The SSL certificate we purchased from our previous host expired so we bought a new one via HMS. At first the order we placed was apparently processed by them but wasn't sent to the issuer for processing. We didn't find out until we sent a ticket in wondering about the status. They immediately processed it for us. Except for the fact that they processed it for 1 year when we bought it for 3. So another ticket flew across the internet and flew back to us just as quickly resolving the problem.
They asked if they wanted them to install it and we emphatically said yes. They installed the certificate and we were set. Or so we thought. We began having issues with our merchant account not being able to verify our SSL certificate. They forgot to add in the intermediate certificate so that third party processors can see verify it's legitimacy. This was resolved very quickly (faster than we expected) and we have not had issues with it since.
The One Thing
The only thing we'd like to mention was an incident that occurred several months ago. One day, out of the apparently gray clouds, for some reason our site could not be connected to. After shaking our fists futilely at the weather gods, we sat down and tried to figure out what was wrong. By doing the basic diagnostics to make sure it wasn't us or our ISP we cursed the Lunar Goddess and contacted HMS to see what was up. They fixed it but didn't tell us what the issue was. Apologies in the form of cup cakes to the Moon was issued.
The next day, the same problem occurred or at least we thought and was told it was the same problem. We could not access our site. This time we did both live chat and started a ticket (for documentation, last time we just called). In the live chat they stated it was an issue with the node and not specific to our VPS and they were working on it. They said it was the same issue as yesterday.
This is where it starts getting dicey.
They also responded via the ticket that the firewall was blocking the ports and not the same issue as yesterday. Now considering only one person has access to the VPS (via RDC) to make changes and he did not log in to make any changes to the firewall (why would we?) that explanation didn't even seem plausible. And the ports blocked (pretty much everything except FTP) didn't make any sense. We went back and forth, with me explaining that after several months of not touching the firewall after setup, why would we inexplicable block ourselves out? Why would we even touch the firewall? Also that it can't be a coincidence with the node issues yesterday and they had already stated it was the same issue.
After a bit of going back and forth, they finally came to the conclusion that the patch they applied to fix the node issue made changes to the firewall which caused the subsequent issue. While this explanation didn't exactly seem completely kosher, we weren't going waste more time asking for a better explanation.
Now given that the total "downtime" of both issues was about 5 hours we thought we'd see how much of a resistance they will put up for the uptime guarantee. The first issue we pretty much knew wasn't going to get any attention because according to their TOS, they will only refund for time it was down when you posted a support ticket. Since we did this over the phone, there was no documentation to speak of when it went down and when it got fixed.
As for the second issue (which did have a ticket) they stated that since the VPS was technically up, the uptime guarantee did not apply even if the problem was caused by them (they didn't specifically say that but it was implied). While we didn't expect anything from it and didn't bother to pursue it, that response raised some eyebrows. While within their rights, it did seem a bit "whoa". They did apologize and were very polite and respectful. It was pretty much what we expected in terms of responses.
The Train Ride
While the above issue may seem bad, it was a one-time event. These things can happen. We haven't had any uptime, access or server issues since that problem. Support is quick and helpful.
The site has been running fine for months with no downtime.
We are overall very happy with HMS and would recommend them to anyone who needs a Windows VPS.
Overall Rating: 9.5/10
Support: 9/10
Reliability: 9/10
Speed and Bandwidth: 10/10
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Jun 3, 2008
I have been with SmartWaveTech.com for years now i have spent most of my website creating life with them and never received any problems.
The only problems was I chose them as a hosting company called Hugoton hosting this then changed to SmartWaveTech.com, for a while it was okay then they previous owners decided to sell out there company and was perchance by its current owners. This is were all my problems being after the server becoming slow and versions of software not kept up to date I emailed them, this led to nothing no ever a reply I emailed them a further 3 times about this then a further 7 times asking for a account termination. Not once did if get a reply then on email number 8 I received a reply but still they consist to tell me that the hosting package I have its no longer available.
To sum to the have treated me and many other clients very bad I assume, I feel quite cheated with out warring having my hosting taken from me and told its none existent!
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Feb 5, 2009
I give HMS VPS hosting two thumbs down. <--- flip those over
This VPS I am working with is constantly crashing or slow.
Seeing as pricing wise how they are a "premium" VPS provider, the service is anything.
(By service I mean the VPS service provided, their tech support is quick to respond, the problem remains, but they are quick to respond, usually it seems they just reboot the vps)
Does anyone know how many VPS's the put on one server?
Is there anyway from the command line to view my virtuozzo stats to see if their were any blocks? Ex. oomgarpages, numothersock, kmemsize, etc.
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Jun 6, 2008
recently had my site designed and hosted by dotster and some parts are not working the way we expected. I have attempted to contact them over 10 times
I have waited on hold over an hour
there " live 24 hour support" you wait for 15 minutes than apparently a girl named sharon helps you and you get no response.
I have gotten absolutely ZERO response from them.
Just to let everyone know I would NEVER host a site with this company.
at the very least get back to your customers when they have an issue
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Feb 14, 2007
I am not sure is it is realistic to take out insurance against losses caused by downtime. Or perhaps insurance would merely increase the costs to such an extent that it would be better to spend more on the hosting costs, and the improved service that would buy. Has anyone considered this as an issue, because I have read on other forums that people complain of lost income due to their sites being down for a day or two, and it sounds like they just suffer the losses without any recompense?
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Jun 5, 2008
I get like 25 kbps download speeds from my brand new fdcservers server (750+ kbps normally from my other servers) even though I'm the only user downloading from it and my U.S 100 mbit servers get less than 100 kbps too when they try to download from the fdcserver. and quite often there's 100% packet loss for 10 - 30 seconds. Very unreliable network. Also, they first installed the wrong OS in my server. I requested CentOS and they installed FreeBSD. At least they fixed that later on.
They don't have service level agreements and they don't guarantee any amount of bandwidth, they just make empty promises. Now I know why.
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Jun 26, 2008
I am very unhappy with Reliablesite. Their servers are down since 48 hours and I feel down. There is no response from the support team. The same happened to the other server as well some days back and they are continously having having hardware issue.
I am just wondering what happened to the marketing blurb that reads:
"Fully Redundant: More uptime starts with multiple backbones of Tier 1 only providers to fail-over servers which kick in instantly."
Where are these fail-over servers and why did they not "kick in instantly" when everything went FUBAR?
The control panel is now just giving the error:
Bad Request (Invalid Hostname)
All of my domains have been down for over 48 hours with either a server error message appearing or an IIS7 "Sites currently being restored. Please see bear with us." message. Every database I have now returns the error message "login failed" for each user as well.
This is an unacceptable amount of downtime, I will now have to list every domain I own and create new users for every database. I find this quite disturbing that I now have an extra amount of work put on me for something that should have been handled by the "fail-over" servers which don't seem to have kicked in at all.
I think they are faking their advertisement of "fail-over" and they should change their name to "Unreliablesite.net".
I think this company's English skills are a bit off when they brag about their "Fully Redundant fail-over servers". Judging from their performance, I think what they were actually trying to say is that their servers are "fell over" servers. You know, the kind of servers keep falling over...again and again.
Sad part about it is they actually believe they're helping people with their lame attempts to explain what the problems are. They are so wrapped up in "damage control" they think their customers are complete idiots and will believe anything they post.
Posts like "25% of the sites should now be working. MySQL and MS SQL databases will be coming back up soon as well. We estimate that the entire move will be complete at 12PM EST June 25th."
What does 25 persent of the sites mean or tell me about when my sites will be up. Twenty-five percent of what?!! Well that was 36 hours ago when they made that claim and many others and they still both down.
All I know is I keep getting Emails from support reading, "It should be fixed now".
Simply accessing the URL reveals that the problem is indeed not fixed. Just a little bit of checking and investigation can go a long way. RSNET, this is getting ridiculous. Please DO NOT send me anymore "it is fixed" Emails until it the problem is actually fixed. I have been patient as and as understanding as I can possibly be through the latest string of outages but my patience is wearing thin. PLEASE just get the sites running again and soon.
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Apr 11, 2008
I'm configuring a website for a client who has moved their web hosting to downtownhost, but is keeping their email hosting with their current provider. They do not want to configure an MX entry on DTH to autoforward email back to their current provider because they don't want their email to pass through DTH.
In order to do this, do I keep the nameserver entries on the current provider the same, and configure an http redirect to point to DTH? Or is there something else I should configure on the current provider?
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May 21, 2009
I'm wondering if you can tell me something about your experience with a host/server in a different country or overseas.
My webpage will be mostly frequented by Australians.
What do you think is the advantage and the disadvantage of having a host in your own country and having one overseas?
I'm thinking about stability, traffic speed, peak hours in different time zones, customer service, ....
What are your experiences?
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Aug 3, 2008
I was with Blue Host and their support and service was pretty bad. Servers going down all the time, and chat support was terrible. Then I moved to Host Monster and received the same kind of service/support. I later then figured out that Blue Host and Host Monster is runned by the same people. For example, I opened up a tech support ticket with Host Monster and then they replied signing their signature with Blue Host. So I got the same service: terrible tech support and servers kept going down. Now I'm looking for a new web hosting. I a few people here gave Host Gator some good reviews. I hope Host Gator is not run be the same people that runs Blue Host and Host Monster.
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Jul 8, 2008
Does anyone have a preference for Host Excellence compared to Blue Host?
Do you think their basic offers are the same?
This is for just a couple of simple domains and sites to be hosted.
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May 27, 2008
with this being my first website goddady's website tonight or there blog site plan seem pretty good as I do not know how to build a professional looking website nor do I have a knowledge of HTML. Are there other hosts that offer better services such as these?
Also I would want to register with 1&1 as to register privately is free but with godaddy it costs around $15 and I've heard of godaddy stealing persons domains when they haven't even expired yet i.e. familyAlbum.com?
Is it allowed for instance to register my domain name with 1&1 and host my site with godaddy?
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Jun 16, 2008
If you had to chose either Host Gator or Hawk Host which would you go with and why? Don't bring any other hosts into consideration just compare these two. This would be for a standard website, forum, and a few downloads if it makes a difference...nothing too fancy.
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Dec 12, 2007
I have just made a personal website using photoshop, html, css and php. My site contains an index page, a gallery page with 8 photos, a contact page with a form and an extra page with some quotes. I am planning to use a paid host for the first time. Based on feedbacks from some of my sitepoint friends, I decided to go in for shared hosting. I thought of using Hostdogs.com as they have the option of a monthly billing cycle. I thought that I have the option of changing my host after a month if I am not happy with them. I have also read a lot about Hostgator.com. A lot of sitepoint members seem hooked to it.
1. Can anyone give an opinion as to which host I should go in for? Hostdogs also give a free domain. Is there any reason I should go in for Hostgator instead of Hostdogs?
2. One more question, I have heard that once I have a site running, I can earn money through the advertisements placed on it? How do I place advertisements on my site?
3. One last and very important question is whether it is right to go in for shared hosting at this point of time. I just read this
Quote:
When you look for a suitable host, be sure to check out the amount of bandwidth that will be available to your site. Even a site that doesn't require a great deal of data transfer per month could run slowly if you're hosted on a shared server; particularly if you are on the same server as a more popular or bandwidth-intensive site.
The more sites hosted on a server, the more likely they are to compete with each other for available resources, including bandwidth. This is why you may notice a reduction in server response times during busy periods, or during a sudden peak in traffic at a busier site on a server that you share.
This made me wonder whether I should go in for shared hosting. But then mine is a personal home page which may not have so much of traffic.
4. What does the paragraph below mean? How does one handle ones registration manually?
Self-Management (no cost)
Select this option if you prefer to handle your registration manually.Your web host can establish service with any Top-Level Domain (TLD), international or domestic.
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Dec 31, 2007
I will be setting up a site which uses ASP.NET 1.1. I know versions 3.0/3.5 are available, but they are not yet V2.0 compliant. Anyway thst is not the issue - just context.
Would like your advice as to whether it would be better to host this site with a company who looks as though they are specialising in ASP; such as DiscountASP, or Softsyhosting, or go with a general Windows hoster such as Steadfast, Fluidhosting, or 3Essentials?
I know nothing about ASP, so I don't know whether it is not at all neccessary to have a host specifically knowledgable about it, as I am unlikely to ever have problems with it, OR; I will most certainly have to address ASP issues sometime, so it would be essential to have support who really knows ASP.
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Mar 3, 2005
I got the beta of vis studio 2005 about a month ago and happily started coding away. I recently told my host to convert to asp.net 2.0 so I could upload the stuff and have it work and he said he couldnt until the non beta comes out.
Is there anyone out there at the moment who will host asp.net 2.0?
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Jan 21, 2009
company that will do Web Hosting along with FTP hosting in 1 package?
Looking for full support for SQL, PHP, etc.
FTP Support would be for 2 people in different states to share files for work.
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Feb 10, 2009
I just want to ask the community of WHT a series of questions about shared and reseller hosting and what you would like out of a shared/reseller host.
What do you look for in a web host (in terms of shared and reseller hosting).
Do you prefer cheap "unlimited" and "unmetered" plans?
Would you like support through live chat, phone, or helpdesk?
What kind of price range would you consider reasonable for a shared hosting plan? a reseller plan?
Would a community forum with support staff and other clients be a plus to you?
Does the site's design and the software it utilizes be a concern to you?
In your opinion, what would make you choose a specific web hosting company over any other?
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Oct 26, 2009
Anyone have a recent bad experience with 247-host.com?
I'm considering moving my website there.
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May 4, 2008
Is there any disadvantages to hosting on a US based host? When I'm currently in the UK, I'm planning on a website with a huge amount of content, and so far only the US hosts seem to offer enough bandwidth for the price? I've checked out a lot of UK Hosts but they all seem to be considerably lower than the US bandwidths.
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Nov 23, 2008
whose your host,what do you think about your hosting company.
are you satisfied with your host?
Actually i was looking to switch hosting companies,and wanted to know which is reliable?
Im looking for a VPS,with 1-2 GB of ram and 2.5 Ghz of Processor
Budget=35$-50
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Sep 18, 2008
I have been with a lot of web hosting providers and I even gave my experiences a few days ago with heart internet, but 'JUST HOST' justhost.com rocks!! Can you imagine, I tried calling them and lines were busy, and submiitted a form online asking them to call, and I was called in under 3 minutes. The servers are fast, I uploaded my entire website in a few minutes. And what they offer for £3.95p/m is just unbelievable.They even offer a free domain, but make sure you claim it at point of buying or you cannot do this after.
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Apr 25, 2007
I'm currently on a VPS server at JaguarPC. In 1 week time I upgraded my account from shared hosting, to semi-dedicated hosting and then to VPS because my script was affecting other users on the server. I always thought that a VPS is like a server. With this I mean that I thought that I will be the only one affected if my scripts are using too many resources. But I was just informed by JaguarPC that users on a VPS server can affect each other.
I'm currently looking around to see if there are any reliable VPS host out there where my performance is not affected by my neighbors, and the performance of my neighbors not affected be me? Are there VPS hosts like this out there?
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Nov 25, 2007
I know this can be done because I was told that you can host yourself right from your own desktop computer. But how? I have XAMPP installed and I have my own domain name, but how do I set it all up to be accessed on the web?
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Jun 6, 2007
I operate a Web Hosting service, and I'm interested in finding out what people really want in a web host. Post your suggestions here.
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Aug 13, 2007
i am after cheap offshore VPS hosting?
I have searched the forum but nothing has suited me.
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Oct 16, 2007
I have TOR (Vidalia Bundle) running on my PC (Windows XP) without any problems.
I have installed a website application on my server (Linux web host) that supports a Proxy ip address and port.
I would like to know if anyone has been able to configure TOR so that it can talk to my web host?
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Aug 25, 2007
after all the frustration with the previous host. time to find a new on.
i got more than 10 sites but less than 20. all in asp.net + sql, there are all online-stores. thus i do want a account which can host all my sites(domains), regarding the space, 1~5 GB total is good enough. i don't think i need those 300GB - well, if it's, why not. The host should be fast and stable...
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