After last time their system crashed, I have cancelled the VPS service/account and have credited £98 on my account. A couple months ago I have left on hold regarding my refund, today suddenly the have refunded me with only £67.20 (PayPal Transaction ID:
7CP000977Y3509211), of course I have use their backup service for 4 months at £2.88 per month.
It sounds to me I have been ripped off, as my calculation is:
- 10GB Backup (bauk) Jun/29/2009 - Jul/29/2009 - Invoice Number: 3296-1341039 (old system billing) - £ 2.88
- 10GB Backup (05/10/2009 - 04/11/2009) Invoice Number: 206628 - £2.88 GBP
- 10GB Backup (05/08/2009 - 04/09/2009) Invoice Number: 201658 - £2.88 GBP
- 10GB Backup (05/09/2009 - 04/10/2009) Invoice Number: 204197 - £2.88 GBP
the refund should be: £86.48
I have re-opened the same ticket with complain about it, as the difference is £19.28.
This is my review of a VPS i bought from the company FSCKVPS.com.
Product: openVZ - 1GB ram guaranteed
Duration: approx. 6mths.
When i first got the VPS, i was quite satisfied with the quality of the VPS, the ressources worked and while the bandwidth speed was less than the the dedicated server i came from, it was sufficient for what i needed. I was even impressed with the selection of different images that i could load onto the VPS with very little work.
Then came the hack.... i'm sure we've all heard a lot of what happened and so forth, so i'm not going to go into details about this here.
I decided early on that i would see what happened and most likely stick with them if my data was intact (which it was).
After the hack i frequently had issues with it suddenly becomming inaccessible, FSCKVPS was usually pretty quick in getting it back up and running, stating it was the firewall giving trouble, so they had disabled it and the second time flushed the firewall rules.
Now i'm going to have to admit i don't know enough to say that I myself wasn't the cause of this somehow, but i do doubt it since i hadn't done any major changes to my VPS after that other than regulary updating the Debian linux on it.
Now recently i chose to cancel the VPS primarily because i didn't need the VPS anymore, i was the only user of the sites it hosted, so i chose to host the site locally on my own LAN instead.
After this, i began to consider why had the VPS been behaving so poorly after the hack, and i remember a mail from VAServe just after the hack saying they would provision all customers with a standard profile and would later fix the actual products. I began to wonder what if they hadn't done what they promised? (i could not find the actual mail of this, so that's my interpretation of it, in a ticket rus said that they had reccomended that users check their ressource allocations)
Today another user here, posted a link to a script that could be used to check the ressources, it can be found on this forum in a thread named "Guarantied memory on OpenVZ" (sry can't link with low post count).
What i found was that i was only getting 256MB RAM guaranteed and 512MB RAM burst.
So my reccomendation to any VAServe user reading this, try this script or check the beancounter file yourself if you know how to understand it's output, so you make sure you get what you pay for.
To be fair to VAServe, i have always received quick response time for the tickets i opened and up until recently all tickets have been responded in a reasonably competent way(although i'm slightly dissapointed in the support people didn't check the ressources themselves at the same time).
The things i liked about FSCKVPS:
Decent prices for their plans
Quick response time on tickets, and reasonably good reply (from my needs atleast)
Before the hack: the product quality
Accountability, rus makes a point in keeping a positive profile on this forum, which is something i atleast think shows that they're willing to take on critique if there was any.
The fact that they have a plan to improve their product (KVM and solusVM for openVZ)
What i disliked about FSCKVPS(all related to post-hack issues):
The fact that they didn't check the ressources of each VPS themselves, rather trusting users to complaint about it (which is a somewhat difficult thing to do, since the OpenVZ beancounter file is not straighforward to interpret).
The high variation in the quality of response to your tickets and the fact that when you get a poor answer they tend to only answer one of your questions if you have more than one. (though from what i read in another thread here,this could be because VAServe recently took up new staff, so should hopefully get better. Althoughi would like to stress from my own experience working with tech support, people who take shortcuts in supporting customers tend to keep doing so after they've gotten a better knowledge of their jobs)
Their myriads of websites, for FSCKVPS hosted VPS' atleast you use two sites, a VAServ.com one for support and a fsckvps.com one for billing, that's confusing and far from being trust inspiring in my opinion.
The [url]website was not updated with the fact that the hyperVM/LXADMIN panel wasn't accessible after the hack, which one would assume is a natural thing.
My own thoughts about FSCKVPS/VAServ:
They where pretty good before the hack, i'm sure once they get their new support staff trained, their product & websites more streamlined it will get better.
But right now as it stands i can't reccomend getting a VPS from them, things are too much of a mess.
They mentioned that with the implementation of SolusVM panel(which has the potential to decrease the amount of tickets they get in(reboot VPS etc.) they hope to be able to improve the quality of their replies to their customers through having more time for each answer, i hope this is true and with the implementation of KVM virtualization later on, the future is looking good.
So if i ever happen to need a VPS again, i might give them a try again, but it will definitely not been within the next 6months or so, and atleast a reasonable time after they've deployed KVM.
VAServe users don't forget to check your ressources if you haven't already!
I could be wrong - but I have some serious suspicions that VAServe & VPS Empire are in fact the same people/company.
I have been a customer of VPS Empire for about a month, and in between the downtime and the warnings that my VPS was going to be relocated several times, I also got pleasant billing warnings that if I didn't pay the next invoice on time they would send me to collection.
Really odd for a company to threaten collection to a customer who has never been late and also never signed a contract and has month-to-month service.
So then i'm told that the company has been sold to VAserve.
Funny thing is VAserve also has a history of threatening customers with "collections" : [url]
I don't think there are two many hosting companies that routinely threaten to sick collections over a $20 hosting bill - so it seems likely to me this is the same company trying to cover up for bad service.
I'm trying to decide how I will handle it - IE dispute over my last month of completely unprofessional service with a company that obviously likes to fight over pennies - or just let it go and move on.
This is to announce that effective immediatly VAServe LTD (UK) has acquired the assests of SaroraHosting and has taken over the day to day running of the company. We ask that your read the following very carefully
The current VPS hosting platform at 96.31.73.x will be turn off on the 19th April 2009.
There is no extension on this and if you have not taken a copy of your data on this data it will be lost. We are however offering a migration path to new OpenVZ/HyperVM nodes hosted at Colo4Dallas
If you wish to move please open a support ticket with the subject MIGRATION: <your IP> and someone will get back to you to copy your data over to the new location. Please do bear in mind this might take some time to complete so we ask that you are going to be patient
If you have already moved/relocated and wish to close your account please contact us with a ticket subject: CANCEL <ip>. Your account will be closed for you within 12 hours and all data removed and no further bills sent
If you have a Paypal sub please cancel it
If you have a refund request please contact us and we will give you the details of the old owner. We are not accepting any liability for payments made before the time of sending this email and we do NOT have access to the old paypal / credit /debit card system
IF you have questions please reply open a ticket
We do ask that you do be patient as this will be taking some time to resolve though we will be working as quick as possible
if there is anything I can do to make ImHosted answer my emails. I signed up like two months ago. Asked a support question got no real answer. Just circles I guess they don't know much about hosting or just like talking in circles. So I canceled in about 3 or 4 hours. Then after a week of sending many emails they finally refunded after I started a paypal dispute. I forgot to cancel the subscription in paypal so the next month I was charged the 30 bucks. Now they answered first email and said they would take care of it.
Now two weeks has gone by they don't respond to any emails and the chat says that its billing and I have to contact them only by email. So now I guess I'll have to wait for paypal to try to get my money back. Its sad I don't have an account with them but they won't give back my money. I would watch using there service. There servers are deathly slow. Nothing works like it should. They have support chat but really all they do is have you submit a ticket.
I would like to know if i close account, has there any charge fee?
why not ask him directly? because they don't have reply me almost 30 hours. also moneyback has time limited, i have no time waste) (Odd, they reply first in support but billing....)
I don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
no needs to go or to stay with a poor company like liquidweb, all i can say about liquidweb is: "They love money more, more and more then a customer"
They stop to offer a money back guarantee. why? a man from liquidweb may tell us. any way, i cancelled my vps, they took my money, hope you enjoy (LIQUIDWEB)
I've sent in for my refund over 7 days ago and still nothing. I've also got a ticket here which hasn't been replied to within 72hours. Pc-Core just give me my refund all I want is my money. I'm sorry you might be busy or something but just give me my money.
I've been waiting forever you should just give me my money!
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
vaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.
Anyone else have a problem with them and how did you get your refund?
I initiated a account cancellation on around 31st July through sending an email. In response I was advised to open a ticket by logging into the Control Panel I did it as requested. Till now account is not canceled and day before yesterday I got charged for another month. Actually thats the time I came to know that its still not canceled. Since then I am contacting FH HelpDesk and I am just getting the same reply "I have put a note to my manager" It's happening for two days now. Yesterday I was told my request will be closed by late evening and I will be given the refund...but no action.
Now I contacted them again, got the same reply "I have put a another note to my manager"
I know probably I am whining out my fustration but waiting for a month and then manager is "unable" to take a look at note by the support...not sure whats happening
To the full disclosure, I had signed up multiple times with FH (may be 6-8 times) in a year or two period and had canclled the account on differnet occasions (due to my busy schedules I am unable to maintain the site) and I have always got a fantastic service to say the least...but this time...
I would like to share my 8 day experience with Steadfast.net.. while it end up with me with a refund, I still highly recommend Steadfast.net as the refund was through no fault of theirs
I asked Steadfast.net several pre-sales question and they responded very quickly despite I was just window shopping. Satisfied with the information I received, I signed up for a Basic Plan with them on the 19th of Nov.
Turn of events:
1. I set up Prestashop shopping cart on Steadfast.net, everything worked
2. Turned on Friendly URL in Prestashop, not working
3. Sent a ticket to ask if URL Rewrites were enabled, answer was yes
4. Installed a script to test URL Rewrite on/off, confirmed it was on
5. Troubleshooted myself, spent hours, reading Prestashop forum
I made a mistake to purchase a new hosting account, and I requested the customer support to refund the money back to the original gift card. But when I use the gift card to purchase other product, it shows no enough credit.
Anyone know how long the refund money could reach the original gift card and then I could purchase other product?
I've not posted feedback for past providers that haven't been so good, but due to bad service and a lack of refund after nearly 2 weeks, I really need to post my situation.
The site is pc-core.net, and they have had some fairly decent offers going on WHT.
After 5 days of good service from the dedicated provider PC Core, I ran into possibly the worst 10 days of running a website I’ve ever encountered and a further 12 days without a refund.
Here’s my story.
I signed up for a dedicated host in September, and my machine was made active on 25/09.
The server went down 5 days later on 30/09, and it took more than 24 hours to get it back up. So now we’re running on late 01 Oct 2008, but slow and sometimes unresponsive. The site then goes down completely on 05 Oct 2008. A response on 06 Oct 2008 saying they’re looking into the situation. Had to then wait 2 days, and post 3 replies to get a response on 08 Oct 2008.
One last response on 09 Oct from support, then I had to update the ticket 10 times to get another reply on 14 Oct 2008.
The server was down for 9 days with little to no response from the tech support, despite me continually trying to contact them.
Server back online briefly, then down again on 15 Oct 2008. On 16 Oct 2008 I placed a ticket applying for a refund, which should be instant and my account cancelled instantly. Refund request finally got through on the 18th, server down but my account on their site is still live (so I’m still being invoiced via PayPal).
Their refund policy:
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, PC Core will refund your purchase price less applicable fees in full.
It’s now 30 Oct and as I write this I’m still waiting for a refund (12 days waiting for a refund, still no response), still waiting for my account to be cancelled and I’ve posted numerous tickets asking for an update during the last 12 days.
I was told that they may pay me for the remaining days I had left after cancelling.
Surely a full refund is in order? Or at least the downtime and remaining time for the month.
I’ve been with 4,5 dedicated providers in the last two, three years but I have never seen any take more than 5 days to respond to server downtime, it’s appauling. The only thing going for the provider during my month with PC Core was that the staff were kind and helpful when they were around to give it.
I signed up for 3rd Rock Hosting's smallest plan and pre-paid a year because it was inexpensive and after EpicVPS's server magically deleted everything I had no reason to use a bigger host as my data was gone and my most recent backup was too old to do me much good.
The account got set up immediately, however there were problems such as my bandwidth allocation and number of email accounts and such were half of what they were quoted to be on the webpage. Ok, got a ticket in and got that sorted out no problem.
Then, something happened to 3rd Rocks upstream host and the site was down for two days about two weeks into hosting. They've had this problem before and I knew about it and decided to chance it. Bad decision I guess.
A week ago or so I got an email telling me to change my DNS as they moved to a new server. What? New name servers? Ok. I use my own DNS but updated the A records to the new IP's. This is where the trouble began, once everything resolved I could access my panel but none of my pages load! It just loads a blank screen and even view source doesn't show any of my php pages. I logged into the account via FTP and sure enough my files/data are there.. just nothing loads.
Not having to want to deal with this headache I politely asked my account be canceled and the 30 day refund honored. I was greeted by Mark asking if I changed my nameservers and when I told him I had modified my nameservers to reflect the new IP's he offered me two free months.
I stated that with the trouble I've had in the last 30 days; going past the 30 day trial would give me no 'out' if more trouble occurred. Mark stated he'd give me a refund 'ASAP'. This was Sept 1st. There's been no refund and I've shot off two more questions in the support ticket without answers. My 30 day 'guarantee' ends in just a few more days so I'm trying to get this done before hand of course.
I'm -> <- this close to filing a paypal complaint and escalating it. Being incommunicado with me for 2 days while you scrounge up $20 bucks is baffling.
I joined epicvps on 28-April-2008 and on 29 the same month I asked a refund minus 1$ for almost 2 days of use (him refunded me the full amount I paid).
The VPS was 28.49 because I used a coupon for the first month.
I paid 28.49$ because I also wanted a server hardening optimization and security settings against crackers.
The speed was ok, the VPS access was given to me in less than 6 hours from the payment time.
Ray called me after 2-3 hours after the server was up to ask me about the service, was a nice gesture from his part, also informed me that I can call him if I have a emergency related to the VPS.
I never used his ticketing system, all his replies where under 3 hours.
Him also tried to convince me to remain by using his services 1 more month and to refund me this month but I refused because I don't trust him 100% percent, after 1-2 years from now on, if it will still be there and the customers will be satisfied I will buy another VPS from him.
epicvps has a template for LxAdmin DNS that I did not found on a other company that I don't want to mention because today I use there services (shared).
After chating with Ray on epicvps online support I understood how to set-up the DNS using the 2 IP's that him gave to me.
The reason of the refund was a downtime of 42 minute on 29-April 2008, 1 or 2 packet loss from the checkers, I use Pingdom in the present, checking at 1 minute interval.
I had a nice conversation with the owner Ray Amaresh, is from India, I was afraid that I will not get the refund and I can't do anything.
When I chosen his company I did not checked his location, only server location, and that is a datacenter in Dallas.
Ray refunded me in less than 10 minutes from the chat.
I told him that I will probably come back if the service quality will improve and I will because I like people correct peoples and I hate scammers.
I don't like to asks for refunds because I want always quality in what I buy, probably was a datacenter problem, not his fault but up-time is very important for me.
If Ray will allow me I will use a checking service in the future for his main website to show to others the quality of the server where the main site is: ping (network), http checking.
Low prices does not seem to be from overselling but because there are not 20-30 people working 24/24 so you can get a low cost if you have less people but good in what they do.
I hope that I did not forgot anything if I did I wait for Ray replay to complete the review.
The conclusion is: Ray the owner of epicvps is a great person and I hope that the money that him will make will not change his behavior.
It is a genuine review, I tell the good and the bad VPS service parts.
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
We know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days. (*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone (*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified (*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow (*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on (*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it. (*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it. (*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars (*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days. (*) Support says it's not a problem and just to validate it now
(12) Validation failed. (*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support! They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger. Im glad this service month to month. This will be my last month with lame tech support company. Advice STAY AWAY or you will lose customers and waste money.
I inquired about this sales. New company good price Good service. WRONG.
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
About two weeks ago serverbeach null routed one of our servers for over 48 hours with no proof of an attack what so ever. We would randomly see it back online for 5 minutes at a time and the server was perfectly fine. No lag, no attacks, no nothing then boom nullrouted again.
They claimed the traffic the server was receiving was too much for the 10mbit port we were paying for (after we waited 48 hours to receive a useful response) so we were forced to upgrade to a 100mbit port. No big deal, they upgrade us to 100mbit and 10 minutes later the server is online without any issues what so ever. Today we find out the server has been nullrouted once again and we have not had a response from them in hours.
Not to mention when we called support the first time we heard a party in the background and it was impossible to talk due to all of the loud noise and yelling. We were promised an update within 30 minutes, never heard back.
Today.. my account is suspended because they said my .torrent files they found on their site are copyrighted.. Yes.. I mean.. the actual .torrent files.. NOT data files..
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
I have posted before a topic regarding the same issue that Startlogic and her partner/sisters ' Ipower,Ipowerweb and dot5hosting' are very very bad that you should wait 30 days to get ticket resolved but today i found a great website created against startlogic with about 30 bad reviews against it and proofs [url] ....
