FSCKVPS/VAServe Review + Reccomendation To Current VAServe Users

Oct 31, 2009

This is my review of a VPS i bought from the company FSCKVPS.com.

Product: openVZ - 1GB ram guaranteed

Duration: approx. 6mths.

When i first got the VPS, i was quite satisfied with the quality of the VPS, the ressources worked and while the bandwidth speed was less than the the dedicated server i came from, it was sufficient for what i needed. I was even impressed with the selection of different images that i could load onto the VPS with very little work.

Then came the hack.... i'm sure we've all heard a lot of what happened and so forth, so i'm not going to go into details about this here.

I decided early on that i would see what happened and most likely stick with them if my data was intact (which it was).

After the hack i frequently had issues with it suddenly becomming inaccessible, FSCKVPS was usually pretty quick in getting it back up and running, stating it was the firewall giving trouble, so they had disabled it and the second time flushed the firewall rules.

Now i'm going to have to admit i don't know enough to say that I myself wasn't the cause of this somehow, but i do doubt it since i hadn't done any major changes to my VPS after that other than regulary updating the Debian linux on it.

Now recently i chose to cancel the VPS primarily because i didn't need the VPS anymore, i was the only user of the sites it hosted, so i chose to host the site locally on my own LAN instead.

After this, i began to consider why had the VPS been behaving so poorly after the hack, and i remember a mail from VAServe just after the hack saying they would provision all customers with a standard profile and would later fix the actual products. I began to wonder what if they hadn't done what they promised? (i could not find the actual mail of this, so that's my interpretation of it, in a ticket rus said that they had reccomended that users check their ressource allocations)

Today another user here, posted a link to a script that could be used to check the ressources, it can be found on this forum in a thread named "Guarantied memory on OpenVZ" (sry can't link with low post count).

What i found was that i was only getting 256MB RAM guaranteed and 512MB RAM burst.

So my reccomendation to any VAServe user reading this, try this script or check the beancounter file yourself if you know how to understand it's output, so you make sure you get what you pay for.

To be fair to VAServe, i have always received quick response time for the tickets i opened and up until recently all tickets have been responded in a reasonably competent way(although i'm slightly dissapointed in the support people didn't check the ressources themselves at the same time).

The things i liked about FSCKVPS:

Decent prices for their plans

Quick response time on tickets, and reasonably good reply (from my needs atleast)

Before the hack: the product quality

Accountability, rus makes a point in keeping a positive profile on this forum, which is something i atleast think shows that they're willing to take on critique if there was any.

The fact that they have a plan to improve their product (KVM and solusVM for openVZ)

What i disliked about FSCKVPS(all related to post-hack issues):

The fact that they didn't check the ressources of each VPS themselves, rather trusting users to complaint about it (which is a somewhat difficult thing to do, since the OpenVZ beancounter file is not straighforward to interpret).

The high variation in the quality of response to your tickets and the fact that when you get a poor answer they tend to only answer one of your questions if you have more than one. (though from what i read in another thread here,this could be because VAServe recently took up new staff, so should hopefully get better. Althoughi would like to stress from my own experience working with tech support, people who take shortcuts in supporting customers tend to keep doing so after they've gotten a better knowledge of their jobs)

Their myriads of websites, for FSCKVPS hosted VPS' atleast you use two sites, a VAServ.com one for support and a fsckvps.com one for billing, that's confusing and far from being trust inspiring in my opinion.

The [url]website was not updated with the fact that the hyperVM/LXADMIN panel wasn't accessible after the hack, which one would assume is a natural thing.

My own thoughts about FSCKVPS/VAServ:

They where pretty good before the hack, i'm sure once they get their new support staff trained, their product & websites more streamlined it will get better.

But right now as it stands i can't reccomend getting a VPS from them, things are too much of a mess.

They mentioned that with the implementation of SolusVM panel(which has the potential to decrease the amount of tickets they get in(reboot VPS etc.) they hope to be able to improve the quality of their replies to their customers through having more time for each answer, i hope this is true and with the implementation of KVM virtualization later on, the future is looking good.

So if i ever happen to need a VPS again, i might give them a try again, but it will definitely not been within the next 6months or so, and atleast a reasonable time after they've deployed KVM.

VAServe users don't forget to check your ressources if you haven't already!

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Refund From VAServe - Stay Away From VAServe

Oct 19, 2009

After last time their system crashed, I have cancelled the VPS service/account and have credited 98 on my account. A couple months ago I have left on hold regarding my refund, today suddenly the have refunded me with only 67.20 (PayPal Transaction ID:
7CP000977Y3509211), of course I have use their backup service for 4 months at 2.88 per month.

It sounds to me I have been ripped off, as my calculation is:
- 10GB Backup (bauk) Jun/29/2009 - Jul/29/2009 - Invoice Number: 3296-1341039 (old system billing) - 2.88
- 10GB Backup (05/10/2009 - 04/11/2009) Invoice Number: 206628 - 2.88 GBP
- 10GB Backup (05/08/2009 - 04/09/2009) Invoice Number: 201658 - 2.88 GBP
- 10GB Backup (05/09/2009 - 04/10/2009) Invoice Number: 204197 - 2.88 GBP

the refund should be: 86.48

I have re-opened the same ticket with complain about it, as the difference is 19.28.

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VPS Empire & Vaserve

Aug 3, 2008

I could be wrong - but I have some serious suspicions that VAServe & VPS Empire are in fact the same people/company.

I have been a customer of VPS Empire for about a month, and in between the downtime and the warnings that my VPS was going to be relocated several times, I also got pleasant billing warnings that if I didn't pay the next invoice on time they would send me to collection.

Really odd for a company to threaten collection to a customer who has never been late and also never signed a contract and has month-to-month service.

So then i'm told that the company has been sold to VAserve.

Funny thing is VAserve also has a history of threatening customers with "collections"
:
[url]

I don't think there are two many hosting companies that routinely threaten to sick collections over a $20 hosting bill - so it seems likely to me this is the same company trying to cover up for bad service.

I'm trying to decide how I will handle it - IE dispute over my last month of completely unprofessional service with a company that obviously likes to fight over pennies - or just let it go and move on.

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Sarora Hosting Aquired By VAServe LTD (UK)

Apr 9, 2009

Interesting...

Quote:

This is to announce that effective immediatly VAServe LTD (UK) has acquired the assests of SaroraHosting and has taken over the day to day running of the company. We ask that your read the following very carefully

The current VPS hosting platform at 96.31.73.x will be turn off on the 19th April 2009.

There is no extension on this and if you have not taken a copy of your data on this data it will be lost. We are however offering a migration path to new OpenVZ/HyperVM nodes hosted at Colo4Dallas

If you wish to move please open a support ticket with the subject MIGRATION: <your IP> and someone will get back to you to copy your data over to the new location. Please do bear in mind this might take some time to complete so we ask that you are going to be patient

If you have already moved/relocated and wish to close your account please contact us with a ticket subject: CANCEL <ip>. Your account will be closed for you within 12 hours and all data removed and no further bills sent

If you have a Paypal sub please cancel it

If you have a refund request please contact us and we will give you the details of the old owner. We are not accepting any liability for payments made before the time of sending this email and we do NOT have access to the old paypal / credit /debit card system

IF you have questions please reply open a ticket

We do ask that you do be patient as this will be taking some time to resolve though we will be working as quick as possible

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FsckVPS.com Review

Jan 3, 2009

I signed up for a personal use VPS with the sister company of VAServ.

I signed up for the £19.90 VPS 1GB Ram - 50GB Space - 850GB Bandwidth package
Network Speed:

Excellent! downloading a 100mb file took me less than 2 minutes on my Virginmedia connection (UK).

Support:

I had a few teething problems, and one incredibly blonde moment! and both tickets we're answered within minutes!!
Server Performance:

The server i'm on has 4 x 2.7 GHZ processors and the VPS just flies! i've only got FTP and E-Mail running on this VPS but it's incredible! no lag's, no problems! only problem I had was the Centos template didn't seem to contain /dev/random /dev/urandom but i've corrected that and asked them to add it to there knowledgebase which i'm sure they will do

For such a low budget brand, I wasn't expecting much - but I was suprised! excellent!

I'll post a follow up in a few weeks

I'll send the URL/IP to the mods for verification.

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Review FSCKVPS

Mar 29, 2009

I'll admit it, I am a bit of a geek. As soon as I saw the company name, I knew I had to have a VPS with them!

I have had my VPS since January 20, 2009. At various times it has served my personal websites (which are now sitting on another VPS) and VNC server. At this time, it's once again a VNC server, and is collecting backups from a client site.

I have nothing but good things to say about this company. They have a stunningly large selection of VPS images. Support has been wonderfully fast. I have had had great uptime. And, their price is absolutely terrific.

They were fast to provision, support is quick, price is great, and their name is cool

Of all the value VPS providers I have dealt with, these guys come out #1 or #2. They are great.

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4 Months FsckVPS Review

Oct 8, 2009

1. Month

I used 15 days of godaddy's shared hosting before FsckVPS. Due to unexpected traffic, I had to move to a VPS. So I chose FsckVPS's 512mb packet.

I was very sattisfied with them. Their servers were fast and the VPS got setup in just a few seconds.

The hacking incident happened this month. I was still pleased by the way they handled it. So I decided to stay with them. They decided to give 2 months free after the hacking incident.

2. Month and 3. Month

Everything was very smooth, running perfectly. Servers were still fast after I got switched to a new one after the hacking.

4. Month

This is the second time I paid to FsckVPS and I was pretty happy about it.


Then I have been informed that they will be switching servers. They told that it would take around 4 hours per vps.

So when I noticed that my vps was down for the first time, I didn't react and waited. After being down for about 8 hours, I sent them a ticket. The response came after 4 hours saying that it was now online.

I logged in to my vps and the first thing I noticed was how SLOW it was. After a while, it crashed and I couldn't reach to my vps anymore. I sent a ticket, they reset the server, it got a little better.

This happened about 4 times. Everytime I sent a ticket asking why this is happening, I only received a response saying it is OK now.

After 3 weeks of being like this, I decided to switch to a new VPS provider.

Now I am on my new VPS provider, hoping for better results.

My fsckvps will expire in 4 days and it is still very slow.

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I3d.net - Current Clients Review

Apr 5, 2009

I have been researching i3d.net as a dedicated provider.

I have searched the archives and in order to take a final decision I would like to kindly ask some current clients and even past clients of i3d.net to share some insight on the quality of this provider and it's network.

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Web Host Reccomendation For Small Business

Jan 9, 2009

Very new....need a webhost for my 2 small businesses:

business 1: consulting. need to put up examples of my work that are photo heavy & graphic heavy. would like to use a diy template like rvsitebuilder or something similar business 2: ecommerce...something easy to use as i am not tech savy
i've researched and inmotion has a lot of good reviews, but sitebuilder does not seem that customizable. Also found Arvixe, but not true 24/7 support....

Also, being able to send large files through email is important.

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Reccomendation For 25GB Per Month Of Bandwidth Site

Apr 28, 2008

Right now his website uses around 25GB per month of bandwidth and has only been open about 1-2 months. This is a phpBB 3.0 forum with around 7000 members (most active) and grows every week by another hundred members or so.

Right now I am hosting him on my dreamhost account, but he wants to set himself up on his own host. I agree with him since dreamhost is having a lot of mySQL database connection errors that last a long time a few times a month and he needs to be up and running 24/7 for his visitors.

He would like a host that can easily support this bandwidth (is 100-200 GB per month a good estimate taking into account expansion? also he is going to open up two new sites that would be equally as popular most likely) And he also wants the host to allow for future upgrades to bandwidth and/or storage.

Storage is not a huge issue for him. he isn't hosting any crazy media. Just a 2 cms installs and 2 forum installs. so 20 - 30 GB would probably be good right?

reliability and performance of the host should be a little better than dreamhost's since this shouldn't be an overseller type host right?

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FSCKVPS

Mar 31, 2009

it's FSCKVPS company that down my vps before it's date end .

my vps end date was end at 01/04/2009 , today 31/03/2009 and they down it . when i tell him about this they said that them system remove my accounts because of overdue ended .

i was do invoice for upgrade one of these vps and when i log in to pay them system not accept my credit that i pay with it in the same date in 2CHECKOUT . that mean they was have problem in billing system .

and i was want to let them because of they support that was let the ticket more than 10 hours without response .

at end , they down my vps before it time is finished, they take money to give me vps until 01/04/2009

and they down it before this date and terminate it

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FSCKvps

Apr 20, 2009

I was thinking of getting a 512MB VPS from FSCKvps.com

I heard they have great uptime, and I want to host my main domain on it so it will be off from my own servers. However, how does FSCKvps manage to offer such high plans for such low prices? Is there hardware really powerful or do they oversell?

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FSCKVPS =

Oct 20, 2009

We needed a VPS off of our network for our web development portion of our company and so we decided to take advantage of a deal with FSCKVPS. They had an unbelievable special ($7.46 for 512MB). Now I can understand why I am having so many issues but I figured with the good reviews of the past I wouldn't have this many troubles.

First off, when I signed up their web site claims the following information: 70+ Operating System Choices, Remote Desktop Access, and "Rebuilding without having to contact us".

After signing up I soon learn...they only have 5 OS choices, no remote desktop template, and you have to submit a ticket to rebuild because they no longer have a panel for management.

Now since our development project required multiple OS choices and we would like to have had remote desktop for an application I decided to cancel and request a refund based on false advertising the first day of the VPS.

They responded not too long after saying they would take it to the correct department, this was about a month ago. Still no refund, and I even received another bill yesterday.

My tip to them was fix your web site before offering services, after this they removed the 70+ operating systems but they still have Remote Desktop Access and reinstalls without contacting us right on their home page.

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Props To FSCKVPS

Mar 29, 2009

I have been with FSCK since about Feb 11th. I do not use the server much as far as my website, since I have basically taken it offline for a bit while I get some time and remodel it. I have used the vps for extensive sandbox, and the vps has been online every since I first signed up.

For a value VPS they are great, good price, fast response, and super fast servers.

I just upgraded my plan to the 2nd biggest plan, and I figure I will stay awhile. I am no linux guru, but make do, but this is a completely non managed setup, and they do not offer cpanel or directadmin, so I purchased a license at buycpanel.com for $15/mo.

All and all, a great company, and I would recommend to anybody who can manage a vps, or is willing to learn.

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Vps In Similar Price As Fsckvps

May 10, 2009

I had a client that can no longer afford a dedicated server hes paying for.

Hes been with me for 4 years so I offered to pay for a vps for him for a few months. He had the dedicated server split into 1 linux side and 1 windows side so im going to get 1 linux vps from fsckvps *2gb ram* now im looking for a windows vps that has similar prices as fsckvps because he was only paying 70 per month for the dedi server.

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Plesk 11.x / Windows :: Panel Don't Show Users Database In Tab Users

Sep 6, 2013

The upgrade has an error when manage the users database.

PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
OS Microsoft Windows Server 2008 R2 Service Pack 1 x64
Panel version 11.5.30 Update #13, last updated at Sept 1, 2013 03:30 PM

PROBLEM DESCRIPTION
In a costumer panel have a one database MSSQL, and assign to this DB 3 users, but the tab option "Users" don't work fot his costumer and show this error:

Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

ACTUAL RESULT
Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

EXPECTED RESULT
Show users in the tab users for database.

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FSCKVPS Install Nginx :: Cannot Allocate Memory

Oct 17, 2009

when I tried to install nginx,but always said:

cannot allocate memory ....

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FSCKVPS Account Suspended (Stay Away From Paypal Subscriptions With Them)

Oct 23, 2009

Hi all. If you are a FSCKVPS member then be aware that you should NOT pay your invoices using their Paypal subscriptions.

Here's my story: My first monthly payment I made using a regular Paypal payment. Everything was ok. So I created a subscription the next month and was immediately billed by Paypal. Interestingly my invoice was still marked "UNPAYED" in the fsckvps system. So I opened a support ticket (10 days ago now). They forwarded it to their "Billing Level 2" departement and told me that they have problems processing Paypal payments that are subscriptions. Days went by and nothing happened. I received emails that my payment was overdue so I asked them again to please mark the invoice as "PAYED". Nothing happened.

Until yesterday they suspended my account!!! Ever since I'm trying to get my account back online. I even payed the invoice again (!!!) using a regular Paypal payment but that didn't help anything except that I'm paying twice for no service now. Nobody seems to care. I opened another ticket with support, hoping that another departement might be more helpful but the ticket was just again forwarded to "Billing Level 2". There's no phone number or anything to contact them. It's a shame, because I like their service and the technical support personnel has always been a great help to me. But not their billing people.

KHB-300228: Invoice #207287 unpayed?
SFX-669282: URGENT KHB-300228 / Invoice #207287
OCV-518983: Unsuspend suspended Account !!!

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Some Initial Impressions Of Fsckvps / Vaserv: Mixed--set Low Expectations

Oct 13, 2009

I had three VMs with Fsck VPS, dating back to before they got hacked in June. I've been paying the bill since then, I imagined as a kind of insurance, so that I had the VMs handy if I needed to use them in a big hurry. Last week, I tried to log in, and found that my three VMs didn't exist, anymore. As far as I can tell, the VMs haven't existed since the June break-in.

SETUP / PROVISIONING

My first reaction was "They've been billing me for three months, and providing nothing?!??!" I'll be honest, I was pretty tweaked, but after I'd calmed down I decided to see how they handled the situation. So I submitted a ticket asking for an explanation: How long had the machines been down for, and what would it take to get them back up and running?

It took about a day, but we eventually established that VAServ could build three new OpenVZ VMs, and that they would give me three months' credit for those three machines. Since I actually do need the VMs, and I didn't really want to fight about the billing, I decided to go for it. It took another day, but I did get three new machines up and running.

Unfortunately, I do have some complaints about the process, specifically:

- VAServ's technical support is very inconsistent, and different techs seem to have vastly different levels of communications skill and professionality.

- Many of the techs don't seem to bother reading your ticket, beyond the subject. They tend to only be capable of answering the first question in each ticket/email, and they ignore anything else you've asked.

- After the FSCKVPS/VAServ buyout, following the break-in, the HyperVM control panel was disabled. If you need a reboot, or a root password reset, or anything that you can't accomplish yourself by SSHing into the VM, you have to open a ticket. (Seems like a chancy proposition, now, to me.)

REBOOT-AND-PRAY

Today, I started seeing memory allocation errors in running programs. The machine mostly worked, but certain operations (shell scripts, in particular) would error out. I opened a ticket asking for some guidance, and within less than 10 minutes, the VM started rebooting. I got an update about the ticket a few minutes later, and was told that the VM had been reconfigured (increased memory allocation limit) and rebooted.

I was pretty mad about the no-notice reboot. I'd been in the middle of editing a bunch of configuration files, and I lost an hour of work. It just seems so unprofessional and inconsiderate for VAServ's technician to bounce the VM without confirming it with me, first.

I did get an explanation/apology from the tech who rebooted the machine. I asked him to have his supervisor contact me, which took a few hours, but I did hear back. The supervisor wrote:

"...we reboot the vps if we found any VPS out of memory. Normally most of the service stop working or access got killed when VPS is out of memory..."

To me, it sounds like the reboot is a standard procedure for a common problem. Given that kind of environment, it's only natural that the tech's first impulse would be to reboot, given a ticket about memory errors.

At the same time, it's also indicative of a bottom-of-the-barrel service, isn't it?

- Memory problems seem to be common--is that because they're over-subscribed? Does your 512MB allocation mean anything, or is it just talk?

- The staff can't / won't bother to read through a ticket and give it some consideration.

- The staff has an itchy reboot finger. Their first impulse is to power-cycle, rather than to try to understand and fix the issue directly.

FOR THE FUTURE

I do intend to continue using VAServ / FSCKVPS, at least for now. They're really cheap, about $10/month for a 512MB VM, and I can mostly get done with what I need to do. But this is a qualified opinion. I am solely using these VMs for simple R&D projects: Quasi-professional work, stuff that nobody is currently paying me to do.

Given my experiences so far, I would never trust these guys with a real, money-making business project. VAServ / FSCKVPS is suitable for toying around with, or if you're flat broke, but I wouldn't bet my job on them if I could possibly help it.

I'm setting a calendar reminder for myself, right now, to check back in another month or so with an update to this post. Assuming I'm still chugging along with these VMs, I'm going to make a point of posting my impressions on a regular basis.

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Preventing Users From Connecting To Other Users Database

Mar 25, 2009

On my server, users can connect to any database as long as they have the database user and password. This makes it easier to hack any database on the server.
What I want to do is to make the users can only connect to their own databases and not other's.

I tried changing the localhost ip address but it didn't work ( I assume I didn't do it the right way)

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Current CPU Ussage

Nov 21, 2007

Is this some thing I should worry about?
[url]

Thats the server I am on and the CPU Graph.

Since Sunday the CPU has been really high. Sunday was the worst though as my site was unavailable by some members and slow by others. I did open a support ticket and was told some one was doing a back up and after it was done things would go back to normal.
Well Monday though today the site was fine and running fast again but the cpu is still pretty high.

Quote:

(page load time) 0.1192 sec (CPU load) 8.05, (sql) 11 queries (GZIP Enabled )
Time is now: 21st November 2007 - 12:04 PM

That is what it says on the bottom of my forum.

I am not sure if I should contact them again or just let it go since the site is loading fine.

Quote:

(page load time) 0.0354 sec (CPU load) 1.43 (Sql) 11 queries (GZIP Enabled )
Time is now: 21st November 2007 - 12:09 PM

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Current Host Has Become Too Expensive

Mar 13, 2008

I've currently got a friend hosting me but I'm paying £5 ($10) per month ($120 per year) which is quite expensive for what I need.

I currently have two accounts- one personal FTP / Email and one shop where I'm selling CDs. So I need FTP / Email / and MySQL.

I'm winding down the CD store so I rarely get sales now, and I don't require much storage (couple of GB) or very much transfer at all.

Can anyone recommend a good host to me? I'm just looking for something reliable, the less expensive the better (Even free, if that's possible.)

I've been looking at Amazon's web services. Does anyone know if they're suitable for what I want? Their rates seem excellent.

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Current Connections For HTTP

May 12, 2009

I want to know the right command by which one can see current connection to the HTTP server.

I searched a while and got 2 different answers, wanted to know which is more accurate as there is lot of difference in results

Code:
-bash-3.2# ps aux|grep -i HTTP|wc -l
19
-bash-3.2# netstat -an|grep :80|wc -l
228

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Any Current ModVPS Reviews

Apr 23, 2008

I know there have been some up-and-down reviews for ModVPS, but I was wondering if there were any current reviews out there.

We don't have a ton of money to spend, and their basic package adds some things we really need (cPanel/WHM, ClientExec, Enom reseller account).

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Exim And My Current Host

Aug 27, 2007

I have clients that I host that can't email certain domains which I know do exist.

The support people are telling me that the domain name doesn't resolve, yet the MX records and everything are correct for the particular domain that these people are either sending email to or receiving email from.

For example:

If a user I host sends and email to user@domainx.com ... they receive one of two messages:

retry timeout exceeded

or

retry time not reached for any host after a long failure period

If user@domainx.com sends and email to anyone that host, they receive a bounce back with a message saying that mail delivery was delayed for xx hours and will try for up to 5 days. It will eventually fail.

domainx.com is perhaps one of the largest ISPs in Canada and my host is telling me that everything is working OK because they can send / receive mail from gmail to my customers.

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Current 100Mbps/4U Pricing

Feb 16, 2007

I've been happily hosted in Equinix Ashburn for over a year now, so I haven't been looking into price changes over the past months. However, my colo provider suddenly decided to raise prices by 20% on me, saying that space and bandwidth has become scarce over the past year and their own cost went up by 75%. So they are asking me to lock the new hiked price by signing a new contract, otherwise I won't be able to get such offer from them or any other provider in that location.

Before signing anything, I'm trying to get a feel of the current prices. I see a lot of ads in here for same bw and space, but I'm sure there are variations in the level of service they provide, depending on the colo company, location, bw providers, package type, etc... So, just as crude estimate, can you please tell in general whether prices/costs has went up or down or stayed the same since last year, and by how much?

And if someone has experience with Equinix/Ashburn, what would be a reasonable price for a dedicated 100Mbps/4U colocation with a quality bandwidth provider?

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How To See Current Process On CentOS

Sep 17, 2007

I have dedicated server with CENTOS Enterprise 4.5 i686 - WHM X v3.1.0, also run WHM 11.2.0 cPanel 11.11.0 - R16983

and also I have problem

I get server load to high..and cant connect on sites for 2-3 min. he not respond.

How I can see current running proces, who get most of server resources?

In cPanel I see process for whole day, but I need to see current process, who get lot of resources.

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IGSoBe? Current Advice: Stay Away!

Oct 17, 2009

I have been with IGSoBe for a little over 2 months now, going on 3. And the rates seemed great. I have resold a few servers for them to clients, and everything seemed okay. The server setup times exceeded the 72 hour maximum. I have a C class of IP addresses with them which were supposed to take 7 days MAXIMUM, I was told in the *WORST* case scenario. I think I waited 3 - 5 weeks for the C class which had me at a standstill with VPS sales. Long setup times had a few clients back out. Have had a few comments about slow network in that it isn't blazing fast like some premium providers, although I haven't had a problem myself.

Each month goes by and there's a downtime about this, or a downtime about that. Well this month it has been smooth sailing, I thought all the problems must have been ironed out, and to my dismay come the 15th, the DAY AFTER paying the invoice for the server, BAM the server is offline. IGSoBe main website still up, as well as client servers so I know its not a mass issue. So I open a support ticket on the 15th. It is now the 17th and no reply to the support ticket. Earlier this afternoon I finally emailed the owner John directly and have still not got any response or acknowledgement. John is the only one that can enter the datacenter suite that he colocates in, so contacting him, or him being notified is important.

So going on 72 hours of downtime, no response or support from the provider, I am 100% sure no matter what John could offer me there's just no way I am staying with IGSoBe any longer than I have to. I just paid the invoice, so I am stuck for the rest of the month as all the income went towards the invoices. (One invoice for IP addresses, the other on a different day for the server). Dare I file a paypal dispute? My concern is also my clients data, about 60 VPS' total, and the WHMCS client database which I do not have a recent backup locally (I know better now to keep a backup of the most important of all important data and keep it in a safe place off-site!). If I file a dispute, it is unlikely I will see any of that data again. As if cubichost.org needs any more bad reputation right?

If you do a quick search here on WHT for igsobe you will first notice plenty of complaints.

So this is the deal with IGS:

John, the man with the plan is the sole proprietor (as of earlier this year, I know IGSOBE wasn't a registered LLC in the state of FL as the website might insinuate), he is the only one that physically manages the servers, transiting from his home to the suite he leases in the fibermedia datacenter in the carrier neutral facility in Miami FL. He used to, in the past, transit to and from the datacenter 2 times a day to set up servers, handle reboots, OS reloads, and that sort of thing. Recently, we had a client with a pentium 4 who needed a root password reset, this was on the 7th of this month, it is now the 17th and the password has still not been reset. I am in fear of losing this client because of this which would not help in our hopes to grow and succeed as a provider. I also have admin access in WHMCS at IGSOBE as a sales agent, and have noticed no one else logs in anymore, ESPECIALLY not John. Also, no one is hardly on LiveZilla chat or in IRC anymore.

I hope all goes well for John, I hope he can pull his act together and get IGSoBe back to working order. I would stay loyal but this is not the first time this has happened and I have to go. I have to make a good name for cubichost. I would suggest for the present time though, to stay away from igs!

So by the 7th of next month, hopefully earlier though I plan to make a move to BURST.NET which will hopefully go well I hear great things about them. Only a few bad things, mostly from > 1 year ago.

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