VPS Empire & Vaserve
Aug 3, 2008
I could be wrong - but I have some serious suspicions that VAServe & VPS Empire are in fact the same people/company.
I have been a customer of VPS Empire for about a month, and in between the downtime and the warnings that my VPS was going to be relocated several times, I also got pleasant billing warnings that if I didn't pay the next invoice on time they would send me to collection.
Really odd for a company to threaten collection to a customer who has never been late and also never signed a contract and has month-to-month service.
So then i'm told that the company has been sold to VAserve.
Funny thing is VAserve also has a history of threatening customers with "collections"
:
[url]
I don't think there are two many hosting companies that routinely threaten to sick collections over a $20 hosting bill - so it seems likely to me this is the same company trying to cover up for bad service.
I'm trying to decide how I will handle it - IE dispute over my last month of completely unprofessional service with a company that obviously likes to fight over pennies - or just let it go and move on.
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Oct 31, 2009
This is my review of a VPS i bought from the company FSCKVPS.com.
Product: openVZ - 1GB ram guaranteed
Duration: approx. 6mths.
When i first got the VPS, i was quite satisfied with the quality of the VPS, the ressources worked and while the bandwidth speed was less than the the dedicated server i came from, it was sufficient for what i needed. I was even impressed with the selection of different images that i could load onto the VPS with very little work.
Then came the hack.... i'm sure we've all heard a lot of what happened and so forth, so i'm not going to go into details about this here.
I decided early on that i would see what happened and most likely stick with them if my data was intact (which it was).
After the hack i frequently had issues with it suddenly becomming inaccessible, FSCKVPS was usually pretty quick in getting it back up and running, stating it was the firewall giving trouble, so they had disabled it and the second time flushed the firewall rules.
Now i'm going to have to admit i don't know enough to say that I myself wasn't the cause of this somehow, but i do doubt it since i hadn't done any major changes to my VPS after that other than regulary updating the Debian linux on it.
Now recently i chose to cancel the VPS primarily because i didn't need the VPS anymore, i was the only user of the sites it hosted, so i chose to host the site locally on my own LAN instead.
After this, i began to consider why had the VPS been behaving so poorly after the hack, and i remember a mail from VAServe just after the hack saying they would provision all customers with a standard profile and would later fix the actual products. I began to wonder what if they hadn't done what they promised? (i could not find the actual mail of this, so that's my interpretation of it, in a ticket rus said that they had reccomended that users check their ressource allocations)
Today another user here, posted a link to a script that could be used to check the ressources, it can be found on this forum in a thread named "Guarantied memory on OpenVZ" (sry can't link with low post count).
What i found was that i was only getting 256MB RAM guaranteed and 512MB RAM burst.
So my reccomendation to any VAServe user reading this, try this script or check the beancounter file yourself if you know how to understand it's output, so you make sure you get what you pay for.
To be fair to VAServe, i have always received quick response time for the tickets i opened and up until recently all tickets have been responded in a reasonably competent way(although i'm slightly dissapointed in the support people didn't check the ressources themselves at the same time).
The things i liked about FSCKVPS:
Decent prices for their plans
Quick response time on tickets, and reasonably good reply (from my needs atleast)
Before the hack: the product quality
Accountability, rus makes a point in keeping a positive profile on this forum, which is something i atleast think shows that they're willing to take on critique if there was any.
The fact that they have a plan to improve their product (KVM and solusVM for openVZ)
What i disliked about FSCKVPS(all related to post-hack issues):
The fact that they didn't check the ressources of each VPS themselves, rather trusting users to complaint about it (which is a somewhat difficult thing to do, since the OpenVZ beancounter file is not straighforward to interpret).
The high variation in the quality of response to your tickets and the fact that when you get a poor answer they tend to only answer one of your questions if you have more than one. (though from what i read in another thread here,this could be because VAServe recently took up new staff, so should hopefully get better. Althoughi would like to stress from my own experience working with tech support, people who take shortcuts in supporting customers tend to keep doing so after they've gotten a better knowledge of their jobs)
Their myriads of websites, for FSCKVPS hosted VPS' atleast you use two sites, a VAServ.com one for support and a fsckvps.com one for billing, that's confusing and far from being trust inspiring in my opinion.
The [url]website was not updated with the fact that the hyperVM/LXADMIN panel wasn't accessible after the hack, which one would assume is a natural thing.
My own thoughts about FSCKVPS/VAServ:
They where pretty good before the hack, i'm sure once they get their new support staff trained, their product & websites more streamlined it will get better.
But right now as it stands i can't reccomend getting a VPS from them, things are too much of a mess.
They mentioned that with the implementation of SolusVM panel(which has the potential to decrease the amount of tickets they get in(reboot VPS etc.) they hope to be able to improve the quality of their replies to their customers through having more time for each answer, i hope this is true and with the implementation of KVM virtualization later on, the future is looking good.
So if i ever happen to need a VPS again, i might give them a try again, but it will definitely not been within the next 6months or so, and atleast a reasonable time after they've deployed KVM.
VAServe users don't forget to check your ressources if you haven't already!
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Oct 19, 2009
After last time their system crashed, I have cancelled the VPS service/account and have credited £98 on my account. A couple months ago I have left on hold regarding my refund, today suddenly the have refunded me with only £67.20 (PayPal Transaction ID:
7CP000977Y3509211), of course I have use their backup service for 4 months at £2.88 per month.
It sounds to me I have been ripped off, as my calculation is:
- 10GB Backup (bauk) Jun/29/2009 - Jul/29/2009 - Invoice Number: 3296-1341039 (old system billing) - £ 2.88
- 10GB Backup (05/10/2009 - 04/11/2009) Invoice Number: 206628 - £2.88 GBP
- 10GB Backup (05/08/2009 - 04/09/2009) Invoice Number: 201658 - £2.88 GBP
- 10GB Backup (05/09/2009 - 04/10/2009) Invoice Number: 204197 - £2.88 GBP
the refund should be: £86.48
I have re-opened the same ticket with complain about it, as the difference is £19.28.
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Apr 9, 2009
Interesting...
Quote:
This is to announce that effective immediatly VAServe LTD (UK) has acquired the assests of SaroraHosting and has taken over the day to day running of the company. We ask that your read the following very carefully
The current VPS hosting platform at 96.31.73.x will be turn off on the 19th April 2009.
There is no extension on this and if you have not taken a copy of your data on this data it will be lost. We are however offering a migration path to new OpenVZ/HyperVM nodes hosted at Colo4Dallas
If you wish to move please open a support ticket with the subject MIGRATION: <your IP> and someone will get back to you to copy your data over to the new location. Please do bear in mind this might take some time to complete so we ask that you are going to be patient
If you have already moved/relocated and wish to close your account please contact us with a ticket subject: CANCEL <ip>. Your account will be closed for you within 12 hours and all data removed and no further bills sent
If you have a Paypal sub please cancel it
If you have a refund request please contact us and we will give you the details of the old owner. We are not accepting any liability for payments made before the time of sending this email and we do NOT have access to the old paypal / credit /debit card system
IF you have questions please reply open a ticket
We do ask that you do be patient as this will be taking some time to resolve though we will be working as quick as possible
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Jul 15, 2008
My vps that i have with them is currently completely offline. Wierd thing is that their website is offline as well.
could anyone verify this?
and does anyone know what is going on?
www.empire-hosting.net
This is a major problem but I have to say the first really big problem ive had with them
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Jul 15, 2008
i just Got VPS from Vps empire , at Sunday
i paid , 5$ via paypal ,
today moring when i wake up
i got this mail from there support ,
Dear Customer,
Due to unlawful activities on your VPS your Services at VPS Empire have been suspended. Please contact our helpdesk at http://www.vpsempire.info for more information. ...
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Jul 26, 2008
What can I say the first week was ok with them no problems then came the downtime. It was and still is awful. The highest uptime I think my VPS ever had was 7 days which is pathetic. At first I defended them in the forums even gave them the benefit of the doubt, however, as you can see here it looks to me like they have problems paying bills Search the forums here as I can not post the URL because of my low ranking on the forums as I am new. If you are one day late you are still one day late. Speaking of bills they didn't even bill me properly I had to request one, and yes as soon as I received it I paid it. Cancel my service for this review I have backups, I'm not scared of you. I still have not received a valid master node hypervm login that works so I can image my vps, probably because you are scared that I will leave and scared you should be. I wanted to give you guys a chance as I still believe in small business in America and abroad for that matter. The fact that you would cancel someones account based on a bad review just speaks more about your character as a business and person in general. I will be looking elsewhere and I will be posting another review of the VPS I do decide to go with. I did suggest some ways they could keep me as a customer free services or more resources for my VPS but they just blew me off. I do NOT RECOMMEND THEM STAY AWAY!
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Jun 28, 2008
I searched on wht for a review of empire hosting and only found one review and it was extremely recent.
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Apr 25, 2008
I recently moved my website over to one of their VPS's from a shared hosting provider and I have to say Im really really impressed with their service so far.
My website seems alot snappier and loads alot faster than before.
I had a couple of tickets with them already and they responded unbeleivably fast. Some responses were made within 10 minutes!
I was suprised because im used to waiting 2 - 12 hours for support.
Im not completely sure but I think they still have a special going on you can find it in the VPS advertising forums.
The price for the service (fully managed!) and hardware cant be beat, Ive looked around for quite awhile
I will do a follow up in a month
here is a link to there website:
[url]
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Mar 18, 2008
I tried couple hosting providers before we came to empire-hosting. most of them were shared hosts and one was vps.
We use a 512MB ram vps with DirectAdmin to run our sites.
At empire-hosting for the firs time in my experience with hosts, I saw what is meaning of word "managed"!!! You don't need to know anything about your server. System administrator will think about all updates, fixes, problems instead of you. You just need to bring great site to your visitors, and that all.
Support is fast and helpful. There wasn't problem they couldn't solve. Dale who is admin there is really a great person. Guru admin .
For every downtime due to system upgrades mail was sent couple hours before it occurs.
the aren't the cheapest, but they aren't overselling and you get fast and reliable server for your sites.
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