Hostfresh Not Replying? Refund Wanted
Jul 30, 2008
I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.
Anyone else have a problem with them and how did you get your refund?
Paypal was used to pay
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Apr 25, 2008
I recently, 3 days ago, paid for a advanced package for 3 months ($47.85 USD)
Since my debit card appears to be expired, I decided to transfer the money directly from paypal. So I did, and sent a ticket in their billing system with the transfer details.
Yet, I havenīt received any sort of response ever since.
Sent two emails regarding the situation in their billing system, and three more in their support service aswell.
Nothing has happened, I have asked for refund obviously, maybe they have some kind of problem right now. But that is no excuse for not replying whatsoever.
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Oct 2, 2009
vaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
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Mar 14, 2009
The type of spam runs we saw late last year (Obama and BofA) are starting to pick up again in volume. We've seen Classmates being used as a theme and two days ago it was fake Facebook messages. Today it's back to fake Bank of America certificates.
As in all previous spam runs it leads to a site prompting you to download a fake Adobe Flash player. This malware steals confidential information and sends it to a web server.
In previous attacks this server was in Ukraine but it has now been moved to Hong Kong. If you see network traffic to the IP address 58.65.232.17 it's a bad sign.
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Sep 11, 2008
I am currently hosted with HostFresh on their HongKong sever (Shared Hosting) and my site has been down for 7 days now!
I tried emailing them for several days, before calling their US phone line 3 days ago, which I was told they could not help and had to wait for an emailmwhich i replied I had been waiting 3 days for a reply..... later that day I finally get a response for my email which asked what the hell is wrong and when it will be fixed, the simply say- site was nullrouted and have to wait for it to come online
this was 3 days ago now... I have sent 1 (sometimes 2) emails per day since, I currently have 8 open tickets, all ranging from the last 6-7wks - YES... I had open tickets when this all began t do with me paying my bill twice, which i heard nothing for weeks so I did a charge back through PayPal.. another mater.
Does anyone else have this problem with support there?
and with the site?
is there a way I can get my files of the server and DB?
can someone please advise what I should do?
I am hopeless with out them as they have my site files, otherwise i would have dumped them days ago!
by the way, I have emailed them number of times, they just ignore me, I am going to be calling again t the U.S in the morning, though they have no idea, and frankly nor do I - I need my DB it has my whole site for the last 18mths on it - over 10,000 members info.
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Nov 10, 2007
I have noticed over 10 sites hosted on HostFresh which are abusing my copyright and stealing softwares from a company which I'm affiliated with I sent hostresh email to abuse@ however no actions was taken its been almost a month since I sent the email out.
I asked them nicely to remove that infringing site but they do nothing I sent them another email today Waiting to see what happened and I wanted to bring this here for some advice what should I do if they do nothing after another month? I'm not much expierenced with this but the company is loosing a lot of money and I'm being pressured, hiring a lawyer is a lot of money too so I tried to get it fixed with emails but they dont want to help me solve this.
I know theres a hostfresh rep here
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Sep 6, 2008
my server with ecatel is down and them not reply me from 5 hours I sent the ticket, someone know why? Them are very bad in reply time to ticket but this time is MUCH.
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Jul 26, 2008
I took VPS hosting with tersum, and everything was fine until last month, when I emailed support and I did not get any reply to several support tickets. I then messaged via this forum, and got a reply that they will add my email to an email whitelist, and the person who I signed up with Aldo had left the company.
However now my sites are not working and I have sent more support ticket requests of which none have been replied to, and also I have PM via this forum but not received any replies.
Currently all my sites on the VPS server are down, I can not access the control panel, or VPS panel even via their own website as the pages do not exist.
What can I do?
Also I am paying via credit card, is there any way to cancel the payments?
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Jul 2, 2009
I've just got to rant for a minute. Over the past week I've e-mailed around 15 datacenters asking for quotes. Out of those 15 datacenters, I've received 6 answers.
Granted, these aren't huge datacenters like The Planet and Gigenet that I'm contacting here, but come on... I'm not going to name names, but seriously, if you smaller datacenters want any business you might want to start replying to sales e-mails. This is just getting annoying. Why would anyone waste their time with you if you can't even answer an e-mail or phone call or PM?
All of my e-mails went out to datacenters that have posted in the offers section of WHT in the past 30 days.
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Mar 14, 2008
Please post your preferred hosts here that allow dedicated server hosting with adult content.
I know Softlayer does, I need some cheaper alternatives.
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Jun 17, 2009
I need 2U of colocation (I have 2 1U servers) I need to home in San Diego with 24/7 access.
I do not want to be in either I2B or AIS facilities.
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Aug 30, 2009
I am leasing servers for about 2 years now, and now I wanted to start with colocation. I am selling VPS so I need VPS nodes. I would buy node with 32Gb RAM, latest Xeons, Hardware Raid 10, etc. so I figured that it is better to colocate in the long run.
Can you suggest me best colocation company in terms of quality of bandwidth and support.
I really need prompt support, ticket answered in 15 minutes, and only premium bandwidth.
Also, is there company in USA which assembles rack servers for a fee. I would like to pay them for the components I find on newegg and their fee, and that they order the components, assemble the hardware, test it, and send it to DC.
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Mar 30, 2009
Alright, here's the deal--
I need a budget chicago server -- I know, very difficult to find (last company I went with was Singlehop, and they're great, but I can't afford it for what I'd wish to do.)
Anyways, here's what I need my server for --
Some personal, non busy websites(my webhost that I've been using is being let go by me :[ I need this server for it reliably.)
CentOS5 or RH4 is preferred.
cPanel is required
I intend to host a few websites, and TWO counter-strike 1.6 servers (not busy or CPU intense really)
So..
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Jul 21, 2008
I've been with JaguarPc since 1999 and I just realized that through all my years here I never gave them a shout out. These guys are very helpful and it's amazing the type of service they offer for the money. I have 2 virtual private servers with them and absolutely no issues. They manage the entire server for me for $33.95 a month. So if anybody needs good hosting:
[url]
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May 30, 2005
I need a company to register my domain, and then forward emails and urls to my actual site that is somewhere else. I don't need any actual web hosting or email pop (at the moment). My main requirement is reliability.
The company I currently use bounces some email to me and forwards other email to a black hole. They're also not replying to my mail, so it's time to leave. BTW, this is a company that has generally excellent reviews.
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Mar 18, 2008
I've got a decent server, quad processor, 12GB ram, terabyte of hot swappable RAID 10 disk. Its at an Equinix site. They provide UPS, backup generators, etc and fiber to the usual major backbone folks.
But its a lights out facility. I want someone else to handle backups, rebooting when needed, etc.
I'd like to let someone else provide the service. Use my 2U server or I can rent yours.
Need MySql, Apache, Tomcat, SSL, Java, ssh access. I've got wildcard certs for SSL, domain registered, etc.
I'm guessing that I can get this for about $500 per month with low bandwidth (this is an IT application, not peer-to-peer or torrents.). Let me know if my budget is off base. I think one megabyte/second sustained over the month, 95% averaged is suffiicent. At least until the business grows, we can then talk about getting racks of blades at higher cost.
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Jul 7, 2008
I am running a SQL test server here that is piping HUGE amounts of data for a test project I am running.
Approximately 30 queries a second - constantly. That's over 2.5M queries a day -- so we are talking big (I think?)
I am currently running this test on a
AMD Phenom 9300, 4GB RAM - SATA 500GB HDD and I am running MySQL 5.0.51a i386 on CentOS
I have programmed a process control for our applications purpose - basically it controls the launching of our SQL intense applications, and stops launching when the Load is greater than 2.5
I have plans to optimize the number of queries (I will build in a cache to some of the applications - and run INSERT statements all together) however I am looking for SQL tweaks that will improve performance. Would running the 64bit version work better?
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Apr 15, 2008
We use dedicated servers at several data centers.
We have used a particular host since 1999 (we were shared/resellers then) and have used dedicated with them since 2001.
For a particular set of development servers, moderate traffic e-commerce sites and testing we use them.
One particular server has been our workhorse and it basically had a ridiculously low grandfathered in price.
Unfortunately they moved us. That's not a problem. The problem is they moved our dedicated machine with 3 drives to a vps.
So instead of our own machine, we share a machine, and instead of 3 drives, we have 3 partitions on one drive.
(the drives were 1 for OS, 1 for websites, and 1 for backups)
This is a windows 2k3 machine
The did this without notice or warning.
We saw it, then they mentioned it in a support ticket, and now refuse to discuss it (no response to questions)
So, unfortunately we hate to move.
We use 3 provider, none of them have we been with less than 3 years. We are super loyal if you treat us right.
WE dedicate and not co-lo. Co-lo def would save us money, but we just prefer a dedicated environment.
What we are lookng for is an entry level server to begin a relationship with a new host
for this machine
need two small drives (35 GB or more)
half gig or more of memory
p4 or more processor
100mbps port preferred
win 2k3
if you want to throw in a control panel great
(sounds crappy doesnt it? but thats what we used for many years)
multiple IPs
of course, feel free to make it better
looking to pay less than $199/mo - no setup
less than 150 would be stupendous.
willing to sign a contract.
AM I asking too much? considering u could probably do the above with spare parts? I don't know
Prefer North American based machines.
We really don't have that much of a simultaneous strain on these, they are work horses really.
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Apr 15, 2007
Preferably in the Irvine area.
Requirements are simple:
Two AC outlets
1U server
5 IPs
256kbps or 60GB transfer
No 24/7 support needed
No monitoring
Was paying $49/mo, but my rates were recently jacked up.
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Feb 23, 2009
if there is anything I can do to make ImHosted answer my emails. I signed up like two months ago. Asked a support question got no real answer. Just circles I guess they don't know much about hosting or just like talking in circles. So I canceled in about 3 or 4 hours. Then after a week of sending many emails they finally refunded after I started a paypal dispute. I forgot to cancel the subscription in paypal so the next month I was charged the 30 bucks. Now they answered first email and said they would take care of it.
Now two weeks has gone by they don't respond to any emails and the chat says that its billing and I have to contact them only by email. So now I guess I'll have to wait for paypal to try to get my money back. Its sad I don't have an account with them but they won't give back my money. I would watch using there service. There servers are deathly slow. Nothing works like it should. They have support chat but really all they do is have you submit a ticket.
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Apr 10, 2009
I would like to know if i close account, has there any charge fee?
why not ask him directly? because they don't have reply me almost 30 hours.
also moneyback has time limited, i have no time waste)
(Odd, they reply first in support but billing....)
anyone has refund experienced?
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Feb 15, 2009
I don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
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Nov 26, 2008
no needs to go or to stay with a poor company like liquidweb, all i can say about liquidweb is: "They love money more, more and more then a customer"
They stop to offer a money back guarantee. why? a man from liquidweb may tell us.
any way, i cancelled my vps, they took my money, hope you enjoy (LIQUIDWEB)
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Jun 2, 2008
I've sent in for my refund over 7 days ago and still nothing. I've also got a ticket here which hasn't been replied to within 72hours. Pc-Core just give me my refund all I want is my money. I'm sorry you might be busy or something but just give me my money.
I've been waiting forever you should just give me my money!
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Dec 12, 2008
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
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Sep 13, 2007
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
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Sep 3, 2008
I initiated a account cancellation on around 31st July through sending an email. In response I was advised to open a ticket by logging into the Control Panel I did it as requested. Till now account is not canceled and day before yesterday I got charged for another month. Actually thats the time I came to know that its still not canceled. Since then I am contacting FH HelpDesk and I am just getting the same reply "I have put a note to my manager" It's happening for two days now. Yesterday I was told my request will be closed by late evening and I will be given the refund...but no action.
Now I contacted them again, got the same reply "I have put a another note to my manager"
I know probably I am whining out my fustration but waiting for a month and then manager is "unable" to take a look at note by the support...not sure whats happening
To the full disclosure, I had signed up multiple times with FH (may be 6-8 times) in a year or two period and had canclled the account on differnet occasions (due to my busy schedules I am unable to maintain the site) and I have always got a fantastic service to say the least...but this time...
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Nov 26, 2008
I would like to share my 8 day experience with Steadfast.net.. while it end up with me with a refund, I still highly recommend Steadfast.net as the refund was through no fault of theirs
I asked Steadfast.net several pre-sales question and they responded very quickly despite I was just window shopping. Satisfied with the information I received, I signed up for a Basic Plan with them on the 19th of Nov.
Turn of events:
1. I set up Prestashop shopping cart on Steadfast.net, everything worked
2. Turned on Friendly URL in Prestashop, not working
3. Sent a ticket to ask if URL Rewrites were enabled, answer was yes
4. Installed a script to test URL Rewrite on/off, confirmed it was on
5. Troubleshooted myself, spent hours, reading Prestashop forum
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May 10, 2008
I made a mistake to purchase a new hosting account, and I requested the customer support to refund the money back to the original gift card. But when I use the gift card to purchase other product, it shows no enough credit.
Anyone know how long the refund money could reach the original gift card and then I could purchase other product?
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