Plesk Automation :: One Website Gone 503 - Entire Site
Sep 3, 2014
A single website is returning 503 to every request - it's a wordpress site - and we have a lot of those, none of the others are returning the same errors, so this is quite odd to me:
141.101.70.247 - - [03/Sep/2014:08:29:36 -0600] "GET /apple-touch-icon.png HTTP/1.1" 503 1330 "-"
"MobileSafari/9537.53 CFNetwork/672.1.15 Darwin/14.0.0"
173.245.50.138 - - [03/Sep/2014:08:36:18 -0600] "GET /tag/rohloff/ HTTP/1.1" 503 1330 "-"
"Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"
108.162.216.158 - - [03/Sep/2014:08:50:05 -0600] "GET / HTTP/1.1" 503 1330 "-"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0"
I do see some ModSecurity warnings from last night:
[Tue Sep 02 23:07:58 2014] [error] [client 141.101.98.8] ModSecurity: XML parser error: XML: Failed parsing document. [hostname "WEBSITE.co.uk"] [uri "/xmlrpc.php"] [unique_id "VAaiLrhfKCIAAAvNboMAAAAP"]
[Tue Sep 02 23:07:58 2014] [error] [client 141.101.98.8] ModSecurity: Access denied with code 400 (phase 2).
[Code] .....
but no errors in the site error_log since that last one - all I see now is 503 errors.
How to proceed with debugging the cause of this?
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Apr 14, 2015
Starting point: a working site using a shared IPv4, dedicated IPv6, and SSL. HTTP and HTTPS work, the latter only using SNI of course.
The good news: If I simply allocate an IP resource of 1 to a subscription it is pulled from the pool, assigned to the service node, assigned to the web site, DNS is updated, and the site is automatically changed to using a Dedicated IPv4 and Dedicated IPv6.
The bad news: visitors land on the default web site of the service node, with the default SSL certificate.
Other info: I can't ping the new IP, even though it shows in "ip a l" and /etc/sysconfig/network-scripts/ifcfg-eth0:0. [edited]
After the IP assignment, it is still installed, and /etc/httpd/conf/plesk.conf.d/ip_default/domainname.conf shows the new certificate is being used.
However, a second set of VirtualHost entries is created in server.conf for this IP for ports 80 and 443, with NameVirtualHost enabled on the new IP. The port 443 entry uses the default certificate. Apache's setup this default VirtualHost entry will override the web site configuration because Apache is listening on port 443 with the wrong cert.
If I go to "Change webspace settings" and toggle to Shared IPv4, Dedicated IPv6 the site works again via HTTPS, and Dedicated IPv4 and Dedicated IPv6 breaks it again. Setting the SSL cert to None and back again does not work.
Setting the SSL cert to None, changing to a dedicated IP, and enabling SSL results in the server being inexplicably inaccessible...browsers no longer connect to either the default site or the correct site, and I don't see any entries in the vhosts's logs.
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Code:
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[LOGTEE]:
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