Plesk Automation :: Incorrect FTP Username Via API

Feb 12, 2014

I try to migrate FTP accounts from our old hosting panel to Plesk CP using plesk API, but I get following error message:

Code: You specified incorrect username.

The problem propably is, that the username (1234_ftpuserexample) stats with digits.

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Joomla Installation - Username/Password Incorrect MySQL Database Error

Jun 25, 2007

I am trying to install Joomla on but I seem to have problems with it recognising the username/password. Could it be a localhost issue or something?

I just can't seem to get a solution to this. I am referring to step 1 of the Joomla installation.

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Plesk Automation :: Error While Installing Automation During (Getting SELinux) Step

Jul 5, 2013

I am trying to install Automation, and I keep getting an error after the "Getting SELinux" step, here is a log of the process so far:

[INFO]: Checking current user privileges...
[INFO]: Checking critical environment requirements...
[INFO]: Determining OS parameters...
[INFO]: Detected OS: CentOS-5-x86_64
[INFO]: Getting SELinux state...
[ERROR]: Unexpected error: ''

[Code] ....

I have tried running the installation on a different server and the same issue came up...

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Plesk Automation :: Failure To Install Automation On Centos 6.5

Apr 4, 2015

I am installing plesk automation on centos 6.5 using this command on a fresh system

./ppa_installer --password some_password --admin_email some_email

and get the following error.

[LOGTEE]: Error Downloading Packages:
[LOGTEE]: libuuid-2.17.2-12.18.el6.i686: failure: Packages/libuuid-2.17.2-12.18.el6.i686.rpm from base: [Errno 256] No more mirrors to try.

Looks like some lib is not found in the mirrors.

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Plesk Automation :: Automation Installer Breaks Yum In CentOS 6.6

Jan 29, 2015

On a clean install of CentOS 6.6 (Final) I did the following:

1. updated the /etc/hosts file to point my ip to the hostname

2. Open the ports in the iptables file.

3. ran the ppa_installer per the instructions on [URL] ....

The ppa_installer log says installed Successfully. However the following occurs:

1. Cannot browse to the url:8443, or any of the other variations (8080, 8880, https/http)

2. Yum installer is now broken (I replicated this twice). Yum will not run at all with the following error:

There was a problem importing one of the Python modules required to run yum. The error leading to this problem was: /usr/lib64/ file too short

Please install a package which provides this module, or verify that the module is installed correctly.It's possible that the above module doesn't match the

current version of Python, which is:
2.6.6 (r266:84292, Jan 22 2014, 09:42:36)
[GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]

I am now going to try Cent OS 6.4.. will report back.

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Plesk 11.x / Linux :: Incorrect Notifications Being Sent To All Customers

Oct 9, 2013

How can I completely disable ALL notifications from plesk? We NEVER want plesk to notify customers of overages.

Not only do we want to disable all notifications but I want someone at parallels to know about the bug.. It notifies people that they are over or approaching limits when they aren't anywhere near it.. Here is a sample of one of the notifications emails sent. Names and emails changed of course...

From: My Name []
Sent: Wednesday, October 09, 2013 3:38 AM
To: My Customer Name
Subject: <> Notification: Resource usage by subscription has exceeded the allotments.

The '' subscription, owned by user 'Customer Name', is approaching or already exceeded the resource usage limits:

Traffic:25 GB/month limit / 384.3 MB/month (2%) used / 24.6 GB/month (98%) remaining

As you can see, the subject clearly says they have exceeded, yet the body of the message shows they are no where near it!

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Plesk 11.x / Linux :: FTP And File Permissions Are Incorrect?

Jun 4, 2014

Whenever I setup a new FTP user in Plesk and then configure my FTP client with exactly the same username and password and transfer files and folders onto the server then the file permissions allocated are incorrect. Folders get allocated a permission of 700 and files a permission of 600, whereas I want all folders to have a permission of 755 and files a permission of 644. How can I change my setup so that files and folders get the permissions I want ?

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Plesk 12.x / Linux :: Incorrect Logs Size In Statistics?

Jan 29, 2015

I have one subscription that shows incorrect statistics for the log file size. In the statistics pane it reports 130MB, while on the server in the /var/www/vhosts/domain/logs I only see 1.7MB.

Are there any other locations where logs are kept that are included in the statistics?

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Plesk 12.x / Linux :: PhpMyAdmin Incorrect Web Server Information

Sep 9, 2014

I deleted Nginx web server and reverse proxy support from Plesk. There is no this service on server, but I still see on the web server informations like nginx/1.6.0 at phpmyadmin page.

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Plesk 12.x / Linux :: Warning - Incorrect Operation Of Parse URL PHP Function

Jul 17, 2014

I have some problem with my parse_url after last update of Plesk Panel.I ran the test script on my server and on my local computer, and received the following result: Local computer:

Array ( [path] => product_features.clear_list [query] => redirect_url= )
My server:

Array ( [host] => product_features.clear_list?redirect_url=http [path] => // )
As you can see, the structure of the output data is not identical as it should be.

Test script that I used:

$test = 'product_features.clear_list?redirect_url=';
$test1 = parse_url($test);

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Plesk 12.x / Linux :: Website Preview Error - Incorrect DNS Record Values Were Specified

Jul 1, 2014

When I enable Website Preview using the "Quick Preview on a domain name in Plesk" I get the following when I click ok

"Error: Incorrect DNS record values were specified."

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Plesk 12.x / Linux :: FTP Account - Username Template

Feb 7, 2015

I am now encountered the problem, in which a user wanted to create an FTP account that is already in use by another user.

Is there a kind of template / mask in which you can optionally specify the user name style.

If the user is set up, but it creates the system user name, you could not let this might Automatically set before that?

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Plesk 12.x / Linux :: FTP Accounts Username Mask

Mar 19, 2015

I use 12.0.18 Debian 7.0 1200150126.15

Can I have possibility to define mask of allowed symbols in "New Additional FTP Account"? I'm migrating a few accounts that use username like this: don't see anything bad on that username. I tried to create usernames through web page and also through command:


# /opt/psa/bin/ftpsubaccount --create -domain -passwd mypass.Unable to create FTP account: You specified incorrect username.

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Plesk 12.x / Linux :: Outgoing Mail Control Limit Email Message Incorrect

Jun 17, 2014

The Outgoing Mail Control feature is working fine. One missing option with this feature is to view the contents of blocked messages. Unfortunately, sometimes a site gets hacked and is sending spam. which are over the message sending limit, to try to find out where the message came from.

The current problem is that the email message contents of the limitation warning with subject "Attempts to exceed outgoing limits for domains, mail boxes and subscriptions." is not correct. Somehow it only contains the text: date.timezone = "Europe/Amsterdam" (which is a PHP setting) instead of a descriptive message. I hoped it would contain the blocked message contents or some useful text. Can I change the contents of this message to the what is should be? And what should it be?

It looks like a problem I had ones before where the custom PHP settings at the hosting packages level and at the domains level where replaced with some other kind of settings string. But solved by just changing the custom PHP settings

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Plesk 11.x / Windows :: Resync IIS Anonymous Username And Password On Server

Nov 11, 2013

each time i migrate a Domain from a plesk 9.5.5 Windows Hosting Server towards the new plesk 11.5 Server the customers iusr Password does not match the Systems iusr after each Migration the Website is requesting a username and Password.

1. how to solve that for the whole Installation?

2. at plesk 7.5 and later there was a Workaround which is not anymore supported: websrvmng.exe –update-anon-password –

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Plesk 12.x / Linux :: SSH Access To Server With Hosting Username It Disconnects

May 18, 2015

When I try to SSH to server with hosting username it disconnects and says in secure.log:

May 18 14:33:40 mail sshd[22764]: error: ssh_selinux_setup_pty: security_compute_relabel: Invalid argument

I run Plesk 12, sepolicy is Permissive.

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Plesk Automation :: Can't Add New Domain To PPA

May 26, 2015

I have recently deployed PPA with on nodes with hostnames on the domain, so, etc. The DNS is currently hosted on a plesk server which will soon be migrated to PPA.

When I add the domain to PPA, I it fails at the sync task with an error saying that there are no A or AAA records for, even when these records exist in the external DNS. The same error occurs when I try to add the domain as a dns entry and switch to internal...

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Plesk Automation :: PPA - IIS / DSN Support?

Feb 26, 2014

i have installed a Win2008R2 server with IIS and Coldfusion. I want to allow customer to set DSN, i know that older "Plesk Panel" versions that can do but i missing this now in PPA in the customer view. In the subscription is OBDC and Coldfusion connections allowed and unlimited. Must i do anything to activate this ?

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Plesk Automation :: Plug VPS Into PPA DNS Servers

May 5, 2014

We operate many Plesk VPS servers in a virtual environment for our customers and would really like the ability to allow Plesk VPS servers to switch to using our PPA DNS servers instead of having to have multiple ips on each VPS to run their own name servers. Not to mention the added nuisance of each customer having to register name servers and glue records.

We looked at adding the Plesk servers as nodes to our PPA cluster but the license jump and loss of Nginx is completely prohibitive. Is this possible?

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Plesk Automation :: How To Merge Two Subscriptions

May 5, 2014

How do I merge two subscriptions - ie, move into the subscription of

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Plesk Automation :: Apply DNS Template

Feb 3, 2015

I try to apply my dns template to all dns but it can't work.

I try on the interface and on the command line.

/usr/local/psa/bin/dns --reset [domain_name] -ip [ip]

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Plesk Automation :: Don't Autorespond To Spam

Jun 19, 2015

Is it somehow possible to disable autoresponders for spam mails? Many spam mails are sent under false addresses and will produce MAILER DEAEMON messages if the autoresponder trys to reply to them.

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Plesk Automation :: Expand To PPA Migration

Mar 5, 2014

We currently have Plesk Expand 2.3.2 with 3 Linux servers, 1 Windows server, a SmarterMail server and 2 DNS servers that we are looking to migrate to PPA 11.5. I have the PPA working okay and am trying to test out a migration on just one domain from one of the Linux servers. When I run the preliminary check I keep getting this error:

Error: Mail content transfer from Qmail/Postfix to SmarterMail mail service is not supported.

Assign this subscription to a service template which offers Postfix mail service. We aren't using Qmail or Postfix for user mailboxes in the Expand or PPA systems, only the SmarterMail. I've tried the work around listed here: [URL] .... but that didn't work.

Am I still going to have to assign Postfix to my Service Templates in PPA even if we're not planning on using it for mailboxes?

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Plesk Automation :: PPA Not Deleting Old Backups

Jul 27, 2013

I have all my client hosting accounts set up to do backups daily but only keep two backups.

There is a problem as PPA is not deleting old backups and simply creates more and more backups until the backup server eventually runs out of space.

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Plesk Automation :: AWS And PPA Node Setup?

Sep 4, 2014

Any workaround for AWS and adding nodes for PPA. Since the AWS instances use key pairs for root access you can't ssh as root with a password.

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Plesk Automation :: Order Webspaces By Name Rather Than ID?

May 12, 2014

Some of our clients have alot of webspaces (resellers that migrated from Expand) and having to order the list of webspaces each time they want to move to another domain is causing them some hassle. Is there a way to set the webspaces to order by name by default?

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Plesk Automation :: Nginx On Web Nodes?

May 26, 2014

Is here any way to get nginx running on the web nodes and be able to manage it from the CP like standalone Plesk servers?

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Plesk Automation :: DNS TTL Set Incorrectly To Min TTL For All Records?

Apr 11, 2015

I just noticed that in our first zone, every record has a TTL of 900. All three nameservers in our system are handing out the same incorrect TTLs (easily visible via AXFR, and expected since two are slaves). Operations > Customers > Customer > Domains > domain shows every record in this zone has a TTL of 42300. The DNS resource's Activation Parameters and zone's SOA are set as follows:

Refresh 43200
Retry 600
Expire 2419200
Min TTL 900
Default TTL 43200 (for the resource; not editable for the zone)

PPA seems to be silently using the Min TTL to override the zone records that it shows with the desired TTL on screen. Changing the Min TTL in the SOA for a zone changes the TTL of all records.

This zone has both template-generated and manual records.

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Plesk Automation :: Sites Getting Disabled

Dec 15, 2014

We are having an issue with websites randomly getting disabled within our PPA system. There doesn't seem to be any reason why they are getting disabled. Our PPA is not tied to a billing system that would make them shut off. Turning them back on works fine but it shouldn't be just shutting them off.

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Plesk Automation :: Cannot Add New Service Node

May 16, 2014

We are trying to add new service node but when we are trying to finish procedure we receive error: The usage of the resource "IP addresses" for subscription with ID "1" exceeds the value of "0".

We do not have a such subscription using ID "1". As I can see this is the ID in database for "Parallels Automation License Key", but it has unlimited license key and have already two nodes attached.

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