Plesk Automation :: Communication Error - SSH Auth Via Password Failed

Mar 3, 2015

I attached a service node to PPA using public key by following [URL] ....

But when I check tasks, Configure PA agent on node 'ip-10-0-0-24' fails with message: SSH communication error: SSH auth via password failed

I correctly configured ssh by pub keys. I can SSH into service node with ip 10.0.0.2 from PPA management node without any issue.

Licence: PPA.03119864.0000

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SSH Key Auth Instead Of Password Auth

Feb 17, 2007

Anyone using SSH key authentication only, instead of password authentication only for server connections?

Reason I ask is, cPanel are now recommending it as opposed to password connections, as it should defeat / prevent brute-force attacks.

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Plesk Automation :: Error While Installing Automation During (Getting SELinux) Step

Jul 5, 2013

I am trying to install Automation, and I keep getting an error after the "Getting SELinux" step, here is a log of the process so far:

Code:
[INFO]: Checking current user privileges...
[INFO]: Checking critical environment requirements...
[INFO]: Determining OS parameters...
[INFO]: Detected OS: CentOS-5-x86_64
[INFO]: Getting SELinux state...
[ERROR]: Unexpected error: ''

[Code] ....

I have tried running the installation on a different server and the same issue came up...

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Plesk Automation :: IIS Node Password Change

Feb 18, 2014

How to change IIS password after node is added to PPA using wizard..There is no option to change password after adding the service node.

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Plesk Automation :: Password Reset / Recovery

Mar 19, 2014

How can a customer (or admin, for that matter) reset or recover a lost password to the control panel? We don't see an option for this in the current version of PPA.

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Plesk Automation :: Change Mail Password From Shell

Mar 6, 2014

we have identified a number of customers with weak passwords - we wish to send them an email and then wait 1 hour - then change their passwords to the new password we have identified - due to them being across multiple domains, we don't want to do this via the PPA web gui - it would take quite a long time.

What is/are the commands for changing mailbox password for SMTP/IMAP/POP3??

i.e., is there a PPA command for changing both sides of send/receive?

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Plesk Automation :: Mail Account Password Strength Settings?

May 7, 2014

Where do we access our settings for mail account password strength? I need to dial our minimum password strength UP to the highest level.

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Plesk Automation :: Failed To Add Linux Web Server

Apr 22, 2014

Installing packages task failed. The log fails on:

Installing packages
Loaded plugins: fastestmirror, rhnplugin
Loading mirror speeds from cached hostfile
* cloudlinux-x86_64-server-6: cl-mirror.krystal.co.uk
* elrepo: mirrors.coreix.net
Running rpm_check_debug
Fatal error during packages installation: Test Transaction Errors: package mysql-libs-5.1.73-3.el6_5.x86_64 (which is newer than mysql-libs-5.1.71-1.el6.i686) is already installed

How can we get it to continue?

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Plesk Automation :: CloudFlare Failed To Install

Dec 13, 2013

I configured Cloudflare in admin panel, I then logged in using my test customer account, I tried to install CloudFlare application (without license key for free mode) . I got the following error:

Error: Installation of CloudFlare for Parallels Plesk at http://MyLinuxWebsite.cyberhostpro.com/CloudFlare failed. Non-zero exit status returned by script. Output stream: 'PHP Warning: SimpleXMLElement::__construct(): Entity: line 6: parser error : Opening and ending tag mismatch: hr line 5 and body in /usr/local/psa/var/apscache/data-mezJCJ/scripts/configure.php on line 262

[code]....

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Plesk Automation :: Uploading Backup - Copy File Failed

Apr 28, 2014

I'm trying to upload backup ms sql server file. But the Control panel tells me error: "Error: copy_file failed: filemng cp failed:"

"The issue usually occurs due to exceeded disk quota. Check it."

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Plesk Automation :: Errors While PPA Installation - Failed To Create Repositories

Mar 6, 2014

While installing ppa i got the following error message, i cant understand:

Code:
...
2014-03-06 13:53:37.148 INFO Creating repo for RHEL-6-i686
2014-03-06 13:53:37.455 INFO Creating repo for RHEL-5-x86_64
2014-03-06 13:53:37.754 INFO Creating repo for RHEL-6-x86_64
2014-03-06 14:13:41.450 ERROR Exception Failed to create repositories: ['/usr/local/pem/install/tarballs/RHEL/5/i386/YUM']
2014-03-06 14:13:41.450 ERROR <type 'exceptions.Exception'>

[Code] ....

Installation was started at CentOS 6.5 x64

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Plesk Automation :: MySQL Server Not Starting Anymore - Failed To Restart Service

Jun 5, 2014

What could I fix by trying to start mysql server, recieve following errors:

plesk interface:

Code:
Failed to restart the "mysql" service.
Cannot start/stop/restart service: Rather than invoking init scripts through /etc/init.d, use the service(8)
utility, e.g. service mysql restart
Since the script you are attempting to invoke has been converted to an
Upstart job, you may also use the stop(8) and then start(8) utilities,
e.g. stop mysql ; start mysql. The restart(8) utility is also available.
start: Job failed to start

from the console:

Code:
sudo service mysql start
start: Job failed to start

Code:
mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)
output of plesk_11.5.30_reset_instance_data.log:

[Code] ...

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Plesk Automation :: Error During PPA Installation On Server

Feb 12, 2014

I'm trying to install PPA on a server, but I'm getting an error during installation:

[INFO]: Checking current user privileges...
[INFO]: Checking critical environment requirements...
[INFO]: Determining OS parameters...
[INFO]: Detected OS: CentOS-6-x86_64
[INFO]: Getting SELinux state...

[Code] ....

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Plesk Automation :: Horde Error On MSIE11

Apr 9, 2014

Customers using MSIE 11 are getting warnings that they are using version < 8 - and limited functionality - how can we fix this ASAP?

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Plesk Automation :: Install Mediawiki / Applications Tab Error

Apr 28, 2014

I have to install mediawiki application on a client website, but during installations process occur this problem, PPA version is 11.1 :

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Front Page Auth Error

May 19, 2007

Forbidden You don't have permission to access /_vti_bin/_vti_aut/author.exe on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I have done the following: uninstalled /re installed extensions via whm (same error)

.htaccess is default frontpage's code only, nothing else

/scripts/chownpublichtmls

dns zone propagated fully, correct (today)

.htaccess file:

Code:
# -FrontPage-
IndexIgnore .htaccess */.??* *~ *# */HEADER* */README* */_vti*
<Limit GET POST>
order deny,allow
deny from all
allow from all
</Limit>
<Limit PUT DELETE>
order deny,allow
deny from all
</Limit>
AuthName www.domain.com
AuthUserFile /home/user/public_html/_vti_pvt/service.pwd
AuthGroupFile /home/user/public_html/_vti_pvt/service.grp

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Plesk Automation :: After PPA Migration - Outgoing SMTP Submission Port Error

Aug 29, 2013

After migrating our existing client base from legacy Plesk 9.x servers and Expand to PPA, clients phoned in with mail sending problems. These clients are using submission port 587 because their ISPs intercept port 25.

Existing client, Outlook error message:

"None of the authentication methods supported by this client are supported by your server"

Testing with Thunderbird, error message:

"An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your Mail preferences and try again."

It seems a "fresh" PPA requires STARTTLS on e-mail clients. It is furthermore confirmed that Thunderbird detects the e-mail server settings as dependant on TLS.

The problem is that TLS doesn't seem to work properly by default.

In order to preserve our existing customer base, we follow: [URL] ....

Bottom line, in your /etc/postfix/master.cf, change the line that says "submission" from this:

submission inet n – - – - smtpd -o smtpd_enforce_tls=yes -o smtpd_tls_security_level=encyrpt -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$

to this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=no -o smtpd_tls_security_level=may -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$

then do:
/etc/init.d/postfix reload

This is just a quick fix to get you going and stop the phones from ringing. Ideally we would like to re-enable TLS and have information as to why it is not working.

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Plesk Automation :: Error Using PPA Migration Tools - No Handlers Could Be Found For Logger

Sep 3, 2014

We are in the middle of a huge migration from Expand to PPA using the migrations tool provided by Parallels. But since a few days, we constantly receive the message

Code: No handlers could be found for logger "parallels"

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Plesk Automation :: Error SMTP 550 - User Unknown In Virtual Mailbox Table

Nov 7, 2014

I have a problem with my Parallels Plesk Panel (v 11.5.30) in CentOS 6.4.

When I try to send an email by RoundCube to an other email address with the same domain (that is hosted in my server) i get this error:

Error SMTP (550): ... "xxxxxx@mydomain.com" (5.1.1 <xxxxxx@mydomain.com>: Recipient address rejected: User unknown in virtual mailbox table)

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Plesk 11.x / Linux :: Cannot Create Pipe For Communication With Scanning Child

Dec 10, 2014

I'm running CentOS with Paralells Plesk bundled Paralellls Premium Antivirus (Dr Web). After the latest yum updates DrWeb continously seems to crash and be restarted by the Parallells watchdog. By default there were no logs for DrWeb, but when I enable logging to a file it gets spammed continously with the following error:

Cannot create pipe for communication with scanning childs (Too many open files)and the Drweb process runs at 99% CPU for long periods. This totally fills the disk with logs and I've now disabled logging again and Drweb is back to continously being restarted by the watchdog.

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Plesk 12.x / Linux :: Migration Failed - Error Message

Jul 16, 2014

I am getting the following error message when I try to migrate sites from an old server to a new server.:

PHP Notice: Trying to get property of non-object; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 173
PHP Notice: Undefined index: 192.168.100.25; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 180

[Code] ....

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Plesk 12.x / Windows :: Error - Failed To Perform IDN Conversion From UTF-8 Name 0

May 7, 2015

I am using the plesk 12 (Web Host Edition) with admin account. I need to configure file sharing in the plesk.

I referred this LINK

I filled up all required field in File Sharing Settings and Click "OK" button.

This error message,

(Error: Failed to perform IDN conversion from UTF-8 name '0') is shown.

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Plesk 12.x / Linux :: Internal Error - Failed To Parse Metadata

Oct 28, 2014

My plesk version is 12.0.18.When I try to install wordpress I had this error:Internal error: Failed to parse metadata...MessageFailed to parse metadata...File aps_php.php Line10024.

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Plesk 12.x / Linux :: Email Error With Roundcube - Authentication Failed

Jul 10, 2014

I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 11.x / Windows :: FTP Backup Failed - CURL Timeout Error

May 28, 2014

I'm having this issue when trying to set automatic backups to a separate server:

Cannot export dump file 'Friday_02_05_14_info_1405020913.xml' to 'ftp://Scott@00.000.000.00/Backup/'
[Transport error: unable to send directory to repository: Transport error: unable to put local file D:PleskPrivateTemp/repo_transport_tmp_01cf65e52b9bf130friday_02_05_14_1405020913.zip to friday_02_05_14_1405020913.zip: Curl error: Timeout was reached]Click to expand...

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Plesk 12.x / Linux :: Webmail SMTP Error (250) Authentication Failed

Jun 25, 2014

installed on CentOS 6 and Plesk Version 12.0.18.

I initially had trouble where everytime i tried to load webmail.domain.tld i would have a DNS error, I've resolved this by correcting the DNS settings on my domain and now i can login to the webmail and recieve emails. Now, whether i use Horde or Roundcube i get this authentication error for my SMTP. I'm very new to this stuff and i'm not sure where my log files are or what the issue could be or even how to fix it.

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Plesk 11.x / Linux :: Convert Mailbox To Lowercase - Failed Error

Oct 29, 2014

When running the repair function to convert mailboxes to lowercase, I immediately receive the following error:

/usr/local/psa/bin/repair --convert-mailboxes-to-lowercase
2014-10-30T00:11:09+01:00 ERR (3) [util_exec]: proc_close() failed

What does this "[util_exec]: proc_close() failed" means and how can I fix this error?

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Plesk Automation :: Failure To Install Automation On Centos 6.5

Apr 4, 2015

I am installing plesk automation on centos 6.5 using this command on a fresh system

./ppa_installer --password some_password --admin_email some_email

and get the following error.

[LOGTEE]: Error Downloading Packages:
[LOGTEE]:
[LOGTEE]: libuuid-2.17.2-12.18.el6.i686: failure: Packages/libuuid-2.17.2-12.18.el6.i686.rpm from base: [Errno 256] No more mirrors to try.

Looks like some lib is not found in the mirrors.

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Plesk Automation :: Automation Installer Breaks Yum In CentOS 6.6

Jan 29, 2015

On a clean install of CentOS 6.6 (Final) I did the following:

1. updated the /etc/hosts file to point my ip to the hostname

2. Open the ports in the iptables file.

3. ran the ppa_installer per the instructions on [URL] ....

The ppa_installer log says installed Successfully. However the following occurs:

1. Cannot browse to the url:8443, or any of the other variations (8080, 8880, https/http)

2. Yum installer is now broken (I replicated this twice). Yum will not run at all with the following error:

There was a problem importing one of the Python modules required to run yum. The error leading to this problem was: /usr/lib64/libcurl.so.4: file too short

Please install a package which provides this module, or verify that the module is installed correctly.It's possible that the above module doesn't match the

current version of Python, which is:
2.6.6 (r266:84292, Jan 22 2014, 09:42:36)
[GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]

I am now going to try Cent OS 6.4.. will report back.

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Plesk 12.x / Linux :: Error Tomcatmng Failed - Cannot Change Hosting Type

Mar 26, 2015

When trying to change the hosting type of a subscription, from website to forwarding or none, that was created before I removed tomcat from the server, I get the error: "Error: tomcatmng failed:".

For subscriptions that where created after I removed the tomcat package (with the updates and upgrades manager/product installer) hosting type changing is no problem.

Debian 7.8
Plesk version 12.0.18 Update #39

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