Plesk 12.x / Linux :: Statistics Do Not Include External Databases

Oct 13, 2014

The sql server I have my users use is on a different server from which plesk is installed. Plesk should include the size of the user's databases from the external server as well otherwise the user can have a database as large as he wants. It's no longer restricted by the plans limits.

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Plesk 12.x / Linux :: Full Backup Does Not Include Horde And Roundcube Databases

Apr 22, 2015

So I was trying to look up something from the horde Databases just to find that the full server backup that can be triggered in "tools & settings" -> "backup manager" does NOT include the horde and roundcube databases, even with "configuration and content" selected.

Sure, there are 7 days worth of daily backups in /var/lib/dumps but it would be nice to have those files included in the "full backup" Or am I missing something here?

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Plesk 12.x / Linux :: Internal Statistics Don't Update

Jun 29, 2015

we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:

[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed

WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.

[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:

We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?

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Plesk 12.x / Linux :: Incorrect Logs Size In Statistics?

Jan 29, 2015

I have one subscription that shows incorrect statistics for the log file size. In the statistics pane it reports 130MB, while on the server in the /var/www/vhosts/domain/logs I only see 1.7MB.

Are there any other locations where logs are kept that are included in the statistics?

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Plesk 11.x / Linux :: Statistics Report Errors For Mailing Lists

Aug 26, 2012

When executing "statistics" these errors occur:

# /usr/local/psa/admin/sbin/statistics

WARNING during statistics_collector execution: : statistics_collector: Unable to get dir size of /var/lib/mailman/lists/14
System error 2: No such file or directory
statistics_collector: Unable to get dir size of /var/lib/mailman/archives/private/14.mbox
System error 2: No such file or directory
statistics_collector: Unable to get dir size of /var/lib/mailman/archives/private/14
System error 2: No such file or directoryClick to expand...

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Plesk 11.x / Linux :: Report / List / Statistics Of Top Domains Continuously Gray-listed?

Oct 15, 2014

I'm looking for a way to get a report of the top domains that are continuously greylisted so I can determine which ones need to be put on the "domains- whitelist" because they use different IPs when resending, causing very long delays (hours/days/never) for each message sent.We're using Plesk11 on CentOS 6.4 with Postfix and the Plesk built-in Greylisting option enabled.

# /usr/local/psa/bin/grey_listing --info-server
Grey listing configuration.

Grey listing checking enabled
Grey interval 5 minutes
Expire interval 51840 minutes
Penalty interval 2 minutes
Penalty disabled
Personal grey listing
configuration allowed


Black domains patterns list:

SUCCESS: Gathering of server wide information complete.Click to expand...

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Plesk 12.x / Linux :: Databases Are Not Deleted When Delete A Subscription

Oct 29, 2014

I have done many tests and always fails.= Plesk 9.5 to Plesk 12 =

I perform a migration with several domains from Plesk 9.5 and Plesk 12, it runs well. Then I remove all the migrated domains in Plesk 12 server. Then I perform a new migration with the same domains from the same server with Plesk 9.5 to the same server with Plesk 12 and it fails.The reason is that Plesk 12 doesn't remove the databases attached to the subscriptions. The new migration tries to deploy the databases and it can't because the same databases with the same users are deployed already.

I tried to remove the databases with `plesk bin database` and it was not enough. Maybe the same error will show when you migrate from Plesk 11.5/12 to Plesk 12.

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Plesk 12.x / Linux :: Phpmyadmin - All Users (subscriptions) Has Access To All Databases

Sep 19, 2014

today we notice that all subscriptions on Plesk when we access phpmyadmin has access to all databases,it was a Plesk update that can be done this ?

I don't remember to update anything during this days to this happen.

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Plesk 12.x / Linux :: How To Include More Directories In Backup With Backup Manager

Feb 11, 2015

I have an Ubuntu 14.04 LTS 64 bit virtual private server with Plesk 12. The server is hired from a hosting provider. The server is used to run the Odoo ERP application (using postgres database).

The Odoo application is running fine and now I want to create a backup of the application using Plesks Backup manager.

I choose configurations and content option in the backup manager but the created backup is only 200kb.

I think the problem is the location where the Odoo application is installed is not included in the backup. I made a tar backup from the server and extracted it on my pc. It seems that the main parts of the Odoo application are in the var, opt, etc and usr directories (not in a domain but under root).

Installing the application in a domain would solve the Plesk backup issue I think but the installation script of Odoo puts Odoo in var, opt, etc and usr directories even if I put the install script in the directory of a created domain. Since the manual Odoo installation is complicated I am very happy to use the script.

My questions are:

1. Is it possible to include the directories var, opt, etc and usr in the Plesk backup and how and where do I do that?

2. Can I restore such a backup without no problem in Plesk?

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Plesk 12.x / Linux :: External Services To WHMCS For Purchasing?

Jul 13, 2014

In PP12 all the add new domain buttons link to the Parallels shop page to purchase etchings like SSL certs, Domain Regitsrations, etc.

How do I tell PP to link to my WHMCS cart to order such things?

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Plesk 12.x / Linux :: External Access - Diverting To Default Page

Jun 2, 2015

I am currently unable to access the Plesk control panel except from the web server itself. When I try any of the following options, all work on the server itself but externally all I get is the default Tomcat page.


I don't know if the problem is on the server itself or something within our firewall - we use Microsoft Forefront TMG. The port 8443 is open, and the Tomcat page is being served. All websites working fine, both internally and externally. The server itself is in a DMZ on the network.

The server is running Centos 7 with Plesk 12.

I just noticed that when adding a new domain, I am warned that the domain resolves to another IP address - the external one. Currently, the IP address set up in Plesk is the internal (192.168...) address. Could it be that I need to change this to the external?

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Plesk 12.x / Linux :: Unable To Send Notifications Via External SMTP

Dec 8, 2014

Plesk 12.0.18 #27
CentOS 7.0.1406

I have followed the instructions here to send Plesk notifications through External SMTP (overuse, new domain creation, etc): URL....Here is the error I see in the panel.log: ERR [panel] Unable to send mail.

Is there another log that I'm missing with a more detailed error? Sending through an external SMTP works fine on sites hosted on the same server (Wordpress, Joomla).

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Plesk 12.x / Linux :: Mail Stuck In Queue When Sent To External Email

Jul 8, 2015

I can receive email from all accounts and all domains.

The problem is that when sending an email to an external email (gmail., hotmail, .... etc) this is sent to mail queue and do not leave that place.

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Plesk 12.x / Linux :: MySQL Remote - Adding External Resource?

Jun 15, 2015

I am looking to add a mysql external source to my plesk. So far no difficulty.

My question is if I remove the mysql server where the currently plesk. I have to say to the panel get the information (psa, roudcube, horde) on the remote mysql to invez mysql local server?

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Plesk 11.x / Linux :: External SMTP - PHP Mail / WP Contact Form Not Working

Aug 15, 2014

I'm using a vServer. On my VPS is Plesk 11.5 with centOS 6 installed. I created my Webspace [URL] .... and removed the Mail Services and activated the MSMTP plugin because I'm using the webserver from the hoster

I activated the Firewall with the "allow any connection" rule.

In Plesk Tools & Settings > External SMTP Server I filled in the server informations password & username. I checked all three boxes -> SMTP needs auth, allow user scripts ...

I installed Wordpress 3.9.2 with a Theme that uses PHP Mail function. The contact form is not sending any messages out. So I tried other php mail scripts but it doesn't work.

[URL] ....

<head><title>PHP Mail() test</title></head>

This form will attempt to send a test email. Please enter where this test should be sent to

<form action = "sendmail.php" method = "post" name="sendmail">
Enter an email address: <input type = "text" name = "to"><br>
<input type="submit" value="Send" name="submit"><input type="reset" value="Reset" name="reset"><br><p>

[URL] ....

Where can I find the log file that could give me information?

I just want to use php mail for my wordpress contact form and for a project application.

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Plesk 12.x / Linux :: Error Validating License When Accessing External Services

Mar 9, 2015

I'm not sure if it's a technical or a license issue. When I try to retrieve external services, such as purchase an ssl certificate or buy an application; I see the the following error: "Error: Error validating license."

For example: If I click on 'Tools and Settings' > 'External Services' > 'View Services' , the browser redirects to [URL] .... (as it should) and then gives me the license error. I have re-retrieved my license key, and even downloaded and reinstalled it from the Parallels Partner Channel and the problem persists. When I check the license key status from the Panel it says, "Key Update Status: License key PLSK.02557481.0016 is up-to-date." Everything else is working fine.

I am running Plesk version 12.0.18 Update #37 on Centos 6.6

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Plesk 12.x / Linux :: Save Access Logs Of Websites On External Server

Oct 24, 2014

I want to save the access logs of our websites on an external server. If I do this now with the default setup, the gets overwritten every day. The desired file name format whould be: websitedomain-tld-access-2014-10-24.log

How can I tell Plesk to do this and how can I make sure the statistics keep working?

On our other servers we use rotatelogs for this.

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Plesk 12.x / Linux :: Email Not Working When Domain Is Hosted With External Provider

Aug 29, 2014

I am currently running a trail of plex to see if it meets our requirements.

My domains are currently being hosted by an external provider and I have made the dns entry to point it the the server running plesk.

Now we can access the site created through plesk but the emails are not working not the webmail or even trying to forward the mails.

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Plesk 12.x / Linux :: External SMTP Relay Not Sending Email From Panel

Apr 8, 2015

I have Plesk 12 on CentOS 7. I have only MSMTP installed not Postfix or Qmail. No matter what settings I use in the external SMTP settings the mail is never sent and I cannot find any error logs.

I have tried gmail smtp, sendgrid smtp and another smtp server that I own.

This is not a firewall issue as far as I can tell since if I install postfix it just works. Also any Wordpress or Joomla installs that use SMTP settings with gmail or sendgrid work just fine.

Screenshot for information only. I used accurate usernames, passwords, etc.

Quick update. I tried the recommended CentOS 7 with the same result. Can installing Plesk 12 without a mail server and using the msmtp relay option actually works?Click to expand...

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Plesk 11.x / Linux :: Email To External Mail Service Delivered Locally

Oct 7, 2014

Plesk delivering email locally to a not existing mailbox instead of sending it to an external party. First I was using a local mailbox, but my client wanted to control the email using their own server. So I've changed the MX records to this new server. Deleted the inbox in Plesk and turned off Mail support for this domain.

New situation: DNS server for is hosted on a different location and points to my Plesk server for the website and the MX records point to the clients server for the mail.

Email send from email addresses like gmail are send correctly to the clients server. Email addresses from my PLesk server and forms from the website are send locally.

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Plesk 12.x / Linux :: MX Server Is External For TLD But Email Delivered Locally For Postmaster

Jul 29, 2014

I've a box running Linux Plesk 12.0.18 + Postfix and hosting Email service is hosted by an external provider.

The problem is that I can't write to because Postfix tries to deliver it locally.

What I've already done:

Configured MX record on DNS to point the external provider's server.
Disabled mail service for the TLD from plesk panel or with:
/usr/local/psa/bin/mail --off

The problem still remains.

I think I'm facing on Plesk 12 the same problem described here and elsewhere on this forum for Plesk 9: [URL]

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Include .html Into .php (PLESK)

Nov 19, 2007

I have a server running PLESK 8.2 (latest version). With PHP4 and 5 support. I want to include .php files into .html (which work fine on LINUX CPANEL but on on WINDOWS PLESK).

Please can anyone suggest how can i make my WINDOWS server work so that it includes .php into .html. (.php included in .php works fine).

ALSO i tried to add (application/x-httpd-php in IIS MIME TYPES to extension .html and even .php but it did not work.)

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Plesk 12.x / Linux :: Not Able To Send Email To Another Email On Same VPS With External MX Record

May 28, 2015

I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.

It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?

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Plesk 11.x / Windows :: MSSQL Quota Not Updating - Statistics Showing 0

Apr 3, 2014

I am using Plesk 11.5.30 Update #39. The statistics in not updating the mssql database size. It is always showing 0. I am attaching the screen shot. This account has 2 mssql 2008 database and uses 70MB. In plesk it is showing as 0 MB.

We are not able to block the account for mssql over usages.

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Plesk Multiple Databases For Single User

Sep 17, 2007

how to set multiple databases for a single user in plesk.

It only alows 1 db per user.

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Plesk 12.x / Windows :: Drop Unused Listed Databases

Feb 24, 2015

Plesk12 has been installed on Windows2012R2. In the Tools and Settings/Database Servers list we have

· Local MySQL server (default for MySQL)
· sql-db-1 (default for MS SQL)

We only expect to use the remote sql-db-1 database for user databases.

Can we delete the other 2 databases and is this recommended? Does the Local MySQL server contain the Plesk Management database/schema?

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Plesk Automation :: All MySQL Databases Exposed At Reseller Level

May 22, 2014

I have 2 Nodes. Both of them are configured like this:

Node1: Roles: MySQL, Apache,. Postfix; Attributes: Apache, Postfix, Webhost; restricted=>Reseller1
Node2: Roles: MySQL, Apache,. Postfix; Attributes: Apache, Postfix, Webhost; restricted=>Reseller2

I log in as Reseller1 (clean login; not by switching from PPA Admin to Reseller1), create a Webspace and a Database. At that point I am able to see and create Databases on every Node, even on Reseller1 (Node1), which is set to restricted. I guess this behaviour is not intended, isn't it?

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Plesk 12.x / Windows :: Setting Utf8mb4 Charset For Server And Databases

Mar 5, 2015

I have upgrade my mysql plesk installation from 5.1 to 5.6 and have troubles in setting utf8mb4 charset for server and databases. Special characters still display badly in my websites. I'm running Windows Server 2012 R2 and plsk 12. 

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External Plesk Licenses

Jun 11, 2008

Do you guys know where to get Plesk licenses for windows on the cheap? colo place does not offer it.

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Allow External Access To The Mysql Db Under Plesk

Jun 10, 2007

how can I setup under plesk to allow a external server to access the mysql db.

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Plesk 12.x / Windows :: External DNS For Reseller Web Hosting

Oct 16, 2014

This questing in regards to a web hosting setup using Windows Server 2012 and the latest version of Plesk for Windows (web host edition). The server will be used for hosting whitelabelled reseller accounts.

I understand that the Plesk supports 3rd party DNS providers such as GoDaddy Premium DNS or Amazon Route 53. If I go with either one of those providers for my DNS solution using Plesk, do you know if my reseller customers will be able to use their "Private Name Server" (example.,

I know the Windows OS comes with a DNS built-in, etc. I prefer "not" to host my own DNS server(s) for security, additional cost and other administrative reasons. So, I want to know if any of you out there use external DNS within Plesk successfully for the above setup?

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