Plesk 12.x / Linux :: Incorrect Logs Size In Statistics?

Jan 29, 2015

I have one subscription that shows incorrect statistics for the log file size. In the statistics pane it reports 130MB, while on the server in the /var/www/vhosts/domain/logs I only see 1.7MB.

Are there any other locations where logs are kept that are included in the statistics?

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Plesk 12.x / Linux :: Internal Statistics Don't Update

Jun 29, 2015

we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:

[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed

WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.

[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:

We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?

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Plesk 12.x / Linux :: Statistics Do Not Include External Databases

Oct 13, 2014

The sql server I have my users use is on a different server from which plesk is installed. Plesk should include the size of the user's databases from the external server as well otherwise the user can have a database as large as he wants. It's no longer restricted by the plans limits.

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Plesk 11.x / Linux :: Incorrect Notifications Being Sent To All Customers

Oct 9, 2013

How can I completely disable ALL notifications from plesk? We NEVER want plesk to notify customers of overages.

Not only do we want to disable all notifications but I want someone at parallels to know about the bug.. It notifies people that they are over or approaching limits when they aren't anywhere near it.. Here is a sample of one of the notifications emails sent. Names and emails changed of course...

Code:
From: My Name [mailto:me@mydomain.com]
Sent: Wednesday, October 09, 2013 3:38 AM
To: My Customer Name
Subject: <host.mydomain.com> Notification: Resource usage by subscription has exceeded the allotments.

The 'domain.com' subscription, owned by user 'Customer Name', is approaching or already exceeded the resource usage limits:

Traffic:25 GB/month limit / 384.3 MB/month (2%) used / 24.6 GB/month (98%) remaining

As you can see, the subject clearly says they have exceeded, yet the body of the message shows they are no where near it!

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Plesk 11.x / Linux :: FTP And File Permissions Are Incorrect?

Jun 4, 2014

Whenever I setup a new FTP user in Plesk and then configure my FTP client with exactly the same username and password and transfer files and folders onto the server then the file permissions allocated are incorrect. Folders get allocated a permission of 700 and files a permission of 600, whereas I want all folders to have a permission of 755 and files a permission of 644. How can I change my setup so that files and folders get the permissions I want ?

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Plesk 11.x / Linux :: Statistics Report Errors For Mailing Lists

Aug 26, 2012

When executing "statistics" these errors occur:

# /usr/local/psa/admin/sbin/statistics

WARNING during statistics_collector execution: : statistics_collector: Unable to get dir size of /var/lib/mailman/lists/14
System error 2: No such file or directory
statistics_collector: Unable to get dir size of /var/lib/mailman/archives/private/14.mbox
System error 2: No such file or directory
statistics_collector: Unable to get dir size of /var/lib/mailman/archives/private/14
System error 2: No such file or directoryClick to expand...

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Plesk 12.x / Linux :: PhpMyAdmin Incorrect Web Server Information

Sep 9, 2014

I deleted Nginx web server and reverse proxy support from Plesk. There is no this service on server, but I still see on the web server informations like nginx/1.6.0 at phpmyadmin page.

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Plesk 12.x / Linux :: Warning - Incorrect Operation Of Parse URL PHP Function

Jul 17, 2014

I have some problem with my parse_url after last update of Plesk Panel.I ran the test script on my server and on my local computer, and received the following result: Local computer:

HTML:
Array ( [path] => product_features.clear_list [query] => redirect_url=http://www.siteExample.com )
My server:

HTML:
Array ( [host] => product_features.clear_list?redirect_url=http [path] => //www.siteExample.com )
As you can see, the structure of the output data is not identical as it should be.

Test script that I used:

Code:
<?php
$test = 'product_features.clear_list?redirect_url=http://www.siteExample.com';
$test1 = parse_url($test);
print_r($test1);
?>

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Plesk 11.x / Linux :: Report / List / Statistics Of Top Domains Continuously Gray-listed?

Oct 15, 2014

I'm looking for a way to get a report of the top domains that are continuously greylisted so I can determine which ones need to be put on the "domains- whitelist" because they use different IPs when resending, causing very long delays (hours/days/never) for each message sent.We're using Plesk11 on CentOS 6.4 with Postfix and the Plesk built-in Greylisting option enabled.

# /usr/local/psa/bin/grey_listing --info-server
Grey listing configuration.

Grey listing checking enabled
Grey interval 5 minutes
Expire interval 51840 minutes
Penalty interval 2 minutes
Penalty disabled
Personal grey listing
configuration allowed

[code]....

Black domains patterns list:

SUCCESS: Gathering of server wide information complete.Click to expand...

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Plesk 12.x / Linux :: Website Preview Error - Incorrect DNS Record Values Were Specified

Jul 1, 2014

When I enable Website Preview using the "Quick Preview on a domain name in Plesk" I get the following when I click ok

"Error: Incorrect DNS record values were specified."

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Plesk 12.x / Linux :: Outgoing Mail Control Limit Email Message Incorrect

Jun 17, 2014

The Outgoing Mail Control feature is working fine. One missing option with this feature is to view the contents of blocked messages. Unfortunately, sometimes a site gets hacked and is sending spam. which are over the message sending limit, to try to find out where the message came from.

The current problem is that the email message contents of the limitation warning with subject "Attempts to exceed outgoing limits for domains, mail boxes and subscriptions." is not correct. Somehow it only contains the text: date.timezone = "Europe/Amsterdam" (which is a PHP setting) instead of a descriptive message. I hoped it would contain the blocked message contents or some useful text. Can I change the contents of this message to the what is should be? And what should it be?

It looks like a problem I had ones before where the custom PHP settings at the hosting packages level and at the domains level where replaced with some other kind of settings string. But solved by just changing the custom PHP settings

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Plesk 11.x / Linux :: Roundcube Attachment Size

Jul 16, 2014

PRODUCT, VERSION : Parallels Plesk Panel 11.5.30

MICROUPDATE : 11.5.30 Update #47, last updated at June 11, 2014 03:26 AM

OPERATING SYSTEM : CentOS 6.5 (Final)

PROBLEM DESCRIPTION
-------------------------------
Need to increase round cube attachment size

STEPS TO REPRODUCE
----------------------------------

i need to increase round cube attachment size. i'm unable to find installation folder. How to increase attachment size

ACTUAL RESULT
-----------------------
Attachment size should be less than 5MB

EXPECTED RESULT
-----------------------------------
Attachment size allows upto 50MB

ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
increased size in Tools & Settings > Server-Wide Mail Settings > Maximum message size

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Plesk 11.x / Linux :: Roundcube - Increase Attachment Size

Jan 31, 2014

I seem Plesk Roundcube 6 MB attachment size. I Changed all php.ini and php.ini.tpl files but changes nothing. How Can I rise up the attachment size?

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Plesk 11.x / Linux :: Increase Import Database Size

May 4, 2015

I have a virtual server with CentOS 6.4 (Final) and Plesk 11.5.30 and I would like to increase the database size to import because right now it's only 2MB and I have to put online a website with 10MB.

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Plesk 12.x / Linux :: Setting For Download Speed / Max Size?

Jan 22, 2015

I have a client with a download file on 146 MB.Download speed is pretty slow and timeout out around 70MB..

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Plesk 12.x / Linux :: Client Max Body Size Is Duplicate

Oct 19, 2014

I'm having a hard time configuring this setting for nginx on a domain, whatever i try i cant get it to accept files as big as I need. Every time i try i get this red message :

Code:
Configuration Nginx non valide : nginx: [emerg] "client_max_body_size" directive is duplicate in /var/www/vhosts/system/domain.fr/conf/vhost_nginx.conf:4 nginx: configuration file /etc/nginx/nginx.conf test failed

I followed these instructions: [URL] ....

Strange thing is there was no panel.ini file where the instructions are pointing so i created one, but still, i cant get that directive to work.

Before plesk 12 (with 11.5) i finally got it to work by manually editing some nginx conf file on the server, but i can't find anymore how...

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Plesk 11.x / Linux :: Email Delivery Failure Due To Attachment Size

Jul 28, 2014

When i send any email with attachment, that fails. I was given a failure delivery with attachment size. It use my bandwidth.

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Plesk 12.x / Linux :: Log Rotation For Particular Domain - Restrict File Size?

Feb 12, 2015

For a particular domain I've got it set to:

Log rotation condition: By size (1024 KB)
Maximum number of log files: 5
Compress log files: Yes

...however the access_log.processed is at 20.4MB. Is this correct? I would have thought it could only get to 5MB in total?

How do I restrict the size of access_log.processed?

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Plesk 12.x / Linux :: Can't Increase Phpmyadmin Max Upload / Import File Size

Jan 2, 2015

I'm running Plesk 12. I install it today, using the ISO which parallels provides, which includes centos 6.5 and preinstalled Plesk 12 in my vps. Then I logged in plesk, and I did everything it wants. Then I upgraded my php, to php 5.4.36 according to the manual that Paralells provides, and then I tried to increase the max upload file size for phpmyadmin. I have edited my /usr/local/psa/admin/conf/php.ini file and tried to restart using with 3 different ways using terminal:

1st: service sw-cp-server restart
2st: /etc/init.d/psa stop
/etc/init.d/psa start
3st: reboot (which rebooted all the vps)

My php.ini file is:

short_open_tag = On
y2k_compliance = Off
output_buffering = Off
max_execution_time = 600
max_input_time = 600
memory_limit = 256M
max_file_uploads = 99999
max_input_vars = 2000

[Code] ....

However, when I'm trying to import a 31mb sql file, I always get that error, and only some of my tables are being imported:

#1153 - Got a packet bigger than 'max_allowed_packet' bytes

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Plesk 12.x / Linux :: PHP Fatal Error - Allowed Memory Size Exhausted

Feb 12, 2015

I run few export procedures which take a long time ot process (lots of joined sql) and generate quite large output. Plesk 11.0.x required some php/fcgif adjustments but I got it to work.

Now I switched ot Plesk 12 and have to set it up again.

I started with Plesk / PHP Settings for this domain:

memory_limit set = 2G
max_execution_time = 600
max_input_time = 600
post_max_size = 2G

Default subscription has no setting for above values but I have added them per this domain os not sure why it ignores my 2G value?

Error:
mod_fcgid: stderr: PHP Fatal error: Allowed memory size of 1047527424 bytes exhausted (tried to allocate 84 bytes) in

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Plesk 12.x / Linux :: Fail2ban Empty Logs

Apr 22, 2015

In the fail2ban module of plesk is a tab for "logs".

Here you can view Fail2ban logs.

No items found.Click to expand...

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Plesk 12.x / Linux :: No Error Logs For One Domain

May 26, 2015

We have running a Plesk 12.0.18 update #47 on a CentOS 6.6 VPS.

Suddenly one of the domains hosted has stopped recording the error logs from apache so we can't troubleshoot the web issues. All other hosts are working right.

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Plesk 12.x / Linux :: Loose Mailbox Size Policy Doesn't Work After Upgrading?

Jul 24, 2014

Today I upgraded to Plesk 12 and during the day I got several customers that had problems with their mailbox size. According to Plesk they were exceeding the size, but they've been doing that for years. The setting that these limits don't have any real meaning is ignored after the upgrade...

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Plesk 11.x / Linux :: Disable Apache Access Logs

Sep 27, 2014

I need to disable apache access logs. I commented out the access log path in /etc/httpd/conf/httpd.conf and restarted the server but it's still logging access.

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Plesk 12.x / Linux :: Disable Access Logs For Vhosts?

Mar 4, 2015

We run a high traffic server and the access logs get filled up very quick. I know we could implement rotation, but I would also like to prevent performance loss by having an access log, doesnt matter how marginal that would be.

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Plesk 12.x / Linux :: No Logs For Fail2ban - File Is Empty

Dec 11, 2014

I'm just wondering how I can start logging activity in Fail2Ban. I've got the following line in the "logs" tab in "IP Address Banning" in the Plesk UI:

/var/log/fail2ban.log

However when I check this it states "The file is empty".

I'm assuming there will be a setting somewhere that tells fail2ban to log to that file but I'm not sure where/what it is?

I know for sure that I've had IP's banned but they just don't appear to be logged.

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Plesk 12.x / Linux :: Save Access Logs Of Websites On External Server

Oct 24, 2014

I want to save the access logs of our websites on an external server. If I do this now with the default setup, the gets overwritten every day. The desired file name format whould be: websitedomain-tld-access-2014-10-24.log

How can I tell Plesk to do this and how can I make sure the statistics keep working?

On our other servers we use rotatelogs for this.

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Plesk 11.x / Linux :: How To Show Logs For Specific Subdomain In File Manager

May 28, 2015

When accessing plesk by FTP or the panel, in the root of my domain folder I have the directory

/logs/subdomain.domain.ltd/

But only a subdomain appears, how can I do it to contain logs from another subdomain too?

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Plesk Automation :: Incorrect FTP Username Via API

Feb 12, 2014

I try to migrate FTP accounts from our old hosting panel to Plesk CP using plesk API, but I get following error message:

Code: You specified incorrect username.

The problem propably is, that the username (1234_ftpuserexample) stats with digits.

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Plesk 11.x / Windows :: MSSQL Quota Not Updating - Statistics Showing 0

Apr 3, 2014

I am using Plesk 11.5.30 Update #39. The statistics in not updating the mssql database size. It is always showing 0. I am attaching the screen shot. This account has 2 mssql 2008 database and uses 70MB. In plesk it is showing as 0 MB.

We are not able to block the account for mssql over usages.

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Account Size Not Matching Real Size

Aug 14, 2008

One of our resellers has an account.. When looking into cpanel, it says that that account is using 3300megs. When we go into the ftp of that account, in reality it is only using 1.3megs. This is a huge difference! Most of folders are empty.
We are using the latest version of WHM and Cpanel.

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