Plesk 12.x / Linux :: Server Went Offline Now / None Of Websites Will Load / They Timeout
Jul 26, 2015
I am running Plesk Version: 12.0.18 on CentOS.Earlier today my service provider had a massive issue and my server was down for several hours. Upon it being back online i've restarted but now I cannot load any of my pages. I have 10 domains setup and if I ping their name servers or the server IP i get packets received now.
One of my installed domains is [URL] ... now if you try and load this url you get a time out but if you try to access admin page URL....None of the subscriptions are able to load their websites when i type in their URL and well it worked before it went down.
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Feb 5, 2007
I'm hosting about 6 private websites on my server, and some have problems.
My biggest website is a vb forum with 30.000 members and 1.5 million posts.
When i browse with firefox i see that vb forum loads fast, but phpads which is integrated on the top and footer loads very slow. When i browse with IE, it takes like 10 seconds before the whole site is loaded and sometimes IE even crashes.
When i try to login on another website / admin panel (oscommerce), i get a mysql gone away error, that means timeout. But why does it show that? I ran mysqlreport and can't find anything why it should display mysql gone away.
# ./mysqlreport
MySQL 5.0.15-standard uptime 3 19:36:47 Mon Feb 5 11:08:10 2007
__ Key _________________________________________________________________
Buffer usage 78.94M of 96.00M %Used: 82.23
Write ratio 0.60
Read ratio 0.00
__ Questions ___________________________________________________________
Total 19.61M 59.47/s
Slow 9 0.00/s %Total: 0.00 %DMS: 0.00
DMS 7.17M 21.74/s 36.56
__ Table Locks _________________________________________________________
Waited 7.57k 0.02/s %Total: 0.05
Immediate 16.50M 50.03/s
__ Tables ______________________________________________________________
Open 1.27k of 1800 %Cache: 70.56
Opened 1.82k 0.01/s
__ Connections _________________________________________________________
Max used 47 of 500 %Max: 9.40
Total 2.62M 7.95/s
__ Created Temp ________________________________________________________
Disk table 6.77k 0.02/s
Table 635.25k 1.93/s
File 50.37k 0.15/s
I can't find any problems on the server which may lead to this strange problem.
The server load is normal, around 1 to 1.5. No weird errors in the apache error log or system log.
This strange behaviour started 2 weeks ago, and appears 2 to 3 time a week.
The system is running:
centos 4.3 64-bit
kernel 2.6.16.17 #1 SMP
directadmin 1.29.0
mysql 5.0.15
php 5.2
apache 2
Zend optimizer 3.2.0
Eaccelerator 1.95
One thing i noticed is that every night when the directadmin cron finished, the server acts normal again.
The directadmin cronjobs are:
* * * * * root /usr/local/directadmin/dataskq
2 0-23/6 * * * root echo 'action=vacation&value=all' >> /usr/local/directadmin/data/task.queue;
#5 5 * * 0 root /sbin/quotaoff -a; /sbin/quotacheck -augm; /sbin/quotaon -a;
20 4 1 * * root echo 'action=reset&value=all' >> /usr/local/directadmin/data/task.queue
0 4 * * * root echo 'action=check&value=license' >> /usr/local/directadmin/data/task.queue
10 0 * * * root /usr/local/directadmin/plugins/awstats/hooks/cgi-bin/awstats_updateall.pl now -awstatsprog=/usr/local/directadmin/plugins/awstats/hooks/cgi-bin/awstats.pl && echo 'action=tally&value=all' >> /usr/local/directadmin/data/task.queue
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Jul 9, 2014
I am creating new sites in my panel and they are only loading the default page.
The IP is pointed correctly or I would not get the default plesk page.
All the other service seem to work ok. I can ftp in and I can edit files with the online file manager.
If I use the preview feature I can see the changes I make to the files, but that is the only way.
I looked in /var/www/vhosts/system/ and the conf files are present.
What else can I check to see why the sites are not working?
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Jul 4, 2015
After rebooting my server, my websites are no longer working.
If I access the plesk machine on the local network by it's hostname, the default Plesk page shows as expected. Everything on 8443 works too.
All hosted sites do not work. FTP DOES work. This seems limited to an http problem of some sort.
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Oct 24, 2014
I want to save the access logs of our websites on an external server. If I do this now with the default setup, the gets overwritten every day. The desired file name format whould be: websitedomain-tld-access-2014-10-24.log
How can I tell Plesk to do this and how can I make sure the statistics keep working?
On our other servers we use rotatelogs for this.
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Jun 29, 2008
server load is low according to top command / mytop but what I dont understand all websites on the server are loading very slow.
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Jul 24, 2014
Is there any way I can download Plesk admin manuals for offline use?
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Apr 2, 2015
I run a centos 6 plesk 12 server with around 7 domains.All runs perfect untill a 3 hours ago. The server was offline.After reboot plesk starts up without a problem but the sites keep offline. While httpd and mysqld and psa runs perfect.Also cannot find error messages in the messages, error_log or anything. How to proceed debugging?
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Apr 9, 2015
I'm using the API to dynamically create new subscriptions. However, I frequently never receive a response back for my request.
I have enabled graceful restart, which has made an improvement, but my requests still fail to return a response every now and then.
This is problematic, because the script needs to know whether the subscription has been successfully created or not. Often times, when the script times out, the subscription was successfully created. But Once and and a while that's not true, and it is causing inconsistencies in my system.
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Jun 29, 2015
Can't download a full plesk backup.
When i'm trying to download a backup from parallels plesk to local it takes like 3 minutes then timeout.
SO CentOS 6.6 (Final)
Plesk 12.0.18
Backup size: 1.82 GB
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Jul 14, 2013
I am using Plesk Panel 11.0.9 (latest updates applied) on CentOS 6.4. at Strato. Unfortunately I can not send email from outside of the server (thunderbird). As I am not familiar wwith mail server configuration at all I would expect that plesk panel does that for me (right?)
* I can send emails via web mail.
* I can receive emails in thunderbird, but sending runs into a timeout.
* The plesk firewall configuration does have a rule for smtp (but I don't see for which port), so I would expect it is not a firewall issue
* I would like to send with some security (starttls and encrypted password), but sending does currently also not work with any combination of (non-)security setting.
My domain has been migrated from another provider, I added it myself via Plesk panel later. The only mail-related change I did without plesk panel was to copy the mailboxes from my old server to /var/qmail/mailnames. But this should not effect sending email...
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Jul 14, 2015
I have a problem with an account. The client connects and starts getting his mails, like this:
Jul 14 07:39:04 host courier-pop3d: LOGIN, user=*****@*****.com, ip=[::ffff:*.*.*.152], port=[*]Click to expand...
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Jun 21, 2014
I fixed that there is a process that loads the server and much why it does not.
Name process: md2_resync
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Feb 8, 2015
I have a problem with my plesk panel. Ever since I rebooted my server it won't load the IP:8443 page at all.
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Jul 8, 2015
When I start the process in Migration & Transfer Manager i have this error: Error: Connection timeout. I see in the log file:
[2015-07-08 19:39:55.977|22820] INFO: Launchpad started : /usr/local/psa/admin/bin/launchpad --send-scout --host=... ... .... --port=22 --login=root --session-path=/usr/local/psa/PMM/msessions....
[2015-07-08 19:39:56.021|22820] DEBG: Connecting to ....:22
[2015-07-08 19:39:56.021|22820] DEBG: Resolving ..... .....
[2015-07-08 19:42:03.344|22820] ERR : Unable to open socket to ......:22: Connection timed out
[2015-07-08 19:42:03.398|22820] INFO: ConnectionTimedOut[....]: Timeout while attempting connection to host ........ [./../commons/socket.h:65]
plesk::Socket::Socket(const string&, short unsigned int)
[2015-07-08 19:42:03.399|22820] INFO: Launchpad finished. Exit code: 12
In two servers the configuration is identical: CENTOS 7 and PLESK 12
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May 12, 2014
I have been trying to identify why mi server has high load cpu, suddenly CPU load suddenly jumps, from 1 to 40 and until 110
If I restart mysqld and apache, the cpu gets back to normal, until this happen again
My server is
GenuineIntel, Intel(R)Core(TM) i5-2400 CPU @ 3.10GHz
VersionParallels Plesk Panel v11.0.9_build110120608.16 os_CentOS 6
CentOS 6.4 (Final)
CentOS 6 x64 Processor: Intel Core i5 - 3.10 GH
I already installed FAIL2BAN and DDOS DEFLATE without lock. I have CloudFlare Enabled.
When there is a high CPU load, I have checked netstats, and I don't identify many ips connected, so I think it could be an internet script (or virus).
I will paste the result of
ps fax
command, in a moment of high cpu load
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Jan 27, 2015
how can i move 1 or more Websites to a other Costomer?
Plesk 12.
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Jun 22, 2015
As I read, when Plesk and WHMCS are in the same server, you may have 502 bad gateway errors when creating an account through WHMCS..Page not Found/Timeout/502 Bad Gateway error creating accounts with Plesk 10+..By default Plesk 10 and above performs a forced restart of apache when an account is created or suspended which causes WHMCS to lose connection to the server, and if your WHMCS is on the same server, you will also lose connection to WHMCS at the same time.
In order to resolve this please refer to the following knowledgebase article for instructions on configuring Plesk to perform a graceful restart instead: URL..
But when I activate nginx in Plesk the 502 bad Gateway problem comes back.Is there an option to activate Nginx graceful restart in Plesk?
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Dec 4, 2014
I have suddenly lost all of the websites on the plesk panel server 12.0.18. One of the domains was being used to spam and so I started blocking stuff and removing some of the offending files and folders and the spamming stopped.
However it got to a point where I needed to restart the server and although it was working before the restart, once I did restart it it stopped working. All domains are loading nothing and the access_log looks like nginx or FastCGI is trying to redirect the page somewhere. The bootstrapper repair log file states:
"Details: PHP Warning: include_once(Template/Writer/Webserver/Apache.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97"
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Mar 26, 2015
My Plesk installation and websites are slow
OVH VPS
8G ram
100 G Harddisk
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Jun 26, 2014
This is applies to both Horde and roundcube webmail client software;
Using Plesk 11.5.30 with Horde 5.1.5 or roundcube 0.9.5 on CentOS Linux release 6.5 (Final).
We have seen this behavior occur on multiple servers.
Clients experienced slow to no response after executing a search, which eventually results in a failed to communicate with the server-error in the webmail client.
The Apache server log shows script time-out errors when searching larger mailboxes (i.e. larger than 950 MB), this does not happen on smaller mailboxes.
We have seen errors like the following in the Apache server error log with Horde (personal data like IP-address and domain name are x'ed out):
[Thu Jun 19 14:55:06 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox
[Thu Jun 19 14:55:06 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: ajax.php, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox
And with Roundcube:
[Tue Jun 17 13:02:04 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0
[Tue Jun 17 13:02:04 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: index.php, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0
Steps to reproduce:
- use a large mailbox (950 MB or higher)
- login to the webmail (Horde or roundcube)
- do a search in the search field on the top right
- the time-out error should appear in the server Apache error log (after at least 45 seconds)
This seems like an inefficiency or bug in the search query that searches the user's mailbox. Is there any other way we can prevent this issue and the error messages?
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Sep 20, 2014
I have been a solid cPanel / WHM user for the past 2 years, we have now since downsized our hosting requirements and also wanted to cut our panel costs and so we moved to PLESK 12 Web Edition.The server is on a trial license and has been working fine with no problems for the past 2 weeks. Today all of a sudden none of the websites are accessible, although I can ping all IP's on server and login via SSH.I cannot access any websites or hosting control panel, I have disabled IP tables as this was the cause of a problem last time.
Why this happened was there an update at around 5AM this morning which could have caused this?I have restarted the server, I can successfully ping / resolve address from SSH.
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Mar 13, 2013
PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Windows Web Server 2008 SP2 + Plesk 11.0 x86
PROBLEM DESCRIPTION
I've created an self-signing SSL-Certificate an set it up to my server-ip. Then, I got kicked from the server and now, on every site hosted on the server, even the Plesk Panel(https://xxxxxx:8443 is not reacheable. Server-Timeout.
One of the pages is this one: [URL] ....
STEPS TO REPRODUCE
Created self-signing Certificate, only filled in my full Name, Country and Domain.
Got kicked from the server, and now I have no possibility to access my server.
ACTUAL RESULT
Nothing.
Got File Access with a recovery system, but this isn't really working.
EXPECTED RESULT
A working Plesk Panel would be nice.
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Jan 12, 2008
We have an issue with websites load very slowly in a new server (centos) and we recieve an email from the server stating the following:
IMPORTANT: Do not ignore this email.
The hostname (ns.domain.com) resolves to . It should resolve to
xx.xxx.xxx.90. Please be sure to correct /etc/hosts as well as the 'A'
entry in zone file for the domain.
Some are all of these problems can be caused by
/etc/resolv.conf being setup incorrectly. Please check this file if
you believe everything else is correct.
You may be able to automaticly correct this problem by using the ' Add an A entry for your hostname ' under ' Dns Functions ' in your Web Host Manager
and when we restart "DNS Server (BIND)" or "named" we get as part of the output the following:
view localhost_resolver: received notify for zone 'domain.com': not authoritative
Please find below the contents of /etc/hosts , /etc/resolv.conf and /etc/sysconfig/network:
/etc/hosts:
::1 localhost6.localdomain6 localhost6
# Do not remove the following line, or various programs
# that require network functionality will fail.
XX.xxx.xxx.90 ns.domain.com ns
127.0.0.1 localhost
/etc/resolv.conf :
#domain domain.com
#search domain.com
#nameserver 127.0.0.1
nameserver xx.xxx.xxx.92
nameserver xx.xxx.xxx.93
/etc/sysconfig/network:
NETWORKING=yes
NETWORKING_IPV6=yes
GATEWAY=xx.xxx.xxx.xx
HOSTNAME=ns.domain.com
DOMAINNAME=domain.com
So what could be wrong with the above settings?
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Jan 23, 2015
We are migrating an existing multi-site Windows2003/IIS6 web hosting system with
CFusion8
MS Access backend databases
SQL2000 backend databases
http and https site access
to
Windows2012 R2/IIS8.5 with
CFusion10
MS Access backend databases (not updated)
SQL2014 databases
http and https site access
On the new system we are looking to add Plesk12 to give users easier management of their own websites.I am about to install the trail version of Plesk12 WebHOST.I have the following questions:
1. Can we use the plesk migration tool to move the websites from the old IIS6 to the new IIS8.5 server?
2. If not, am I right to think we would migrate from IIS6 to IIS8.5 manually and then import these websites into Plesk12 from the new server?
3. Can I migrate the existing websites piecemeal over onto the new server and into the Plesk control panel at the same time as creating brand new websites under the control panel?
4. Once Plesk is installed on the new IIS server is there a KB article on how to add all these existing websites to Plesk - I could not find one.
5. Is the local windows administrator account used for the install used to run any services?
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Apr 17, 2015
I've been having a few issues with the control panel navigation is running slow even though I have heaps of resources available and free. The server is located locally and have no problems surfing websites attached to the same server.
When I login as admin, it can take 25 seconds to load into the first screen.
CPU GenuineIntel, Intel(R) Xeon(R)CPU E5649 @ 2.53GHz
Version Parallels Plesk v12.0.18_build1200140606.15 os_CentOS 6
OS CentOS 6.6 (Final)
Memory Available 6GB used 2.5-3GB
HDD: 300GB/ approx 130GB Free
I have tried issuing a /etc/init.d/psa restart command and has made no difference.
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Jul 14, 2015
Plesk Backup work when we make instant backup but not with scheduled backup.
There is nothing in the log files (pmmcli.log & migration.log).
How can we correct?
Plesk 12 / Centos
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Jul 2, 2014
Plesk Panel 12.0.18 , cant load pages in controlpanel (web host edition) it is making timeout all the time and also cannot send mail (roundcube).
What have parallels done to the a nice panel!
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May 1, 2015
I am troubleshooting a problem where the php5 package was replaced and caused lots of psa/plesk packages to be removed. This system details are;
# cat core.version
11.5.30 Ubuntu 12.04 115140407.17
# lsb_release -a
Description: Ubuntu 12.04.2 LTS
Codename: precise
# uname -a
Linux my.host.name 3.2.0-45-generic #70-Ubuntu SMP Wed May 29 20:12:06 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
The plesk panel is up, the websites are running, and the email services are running, but there are many errors like so;
==> error.log <==
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626/json.so' - /usr/lib/php5/20090626/json.so: cannot open shared object file: No such file or directory in Unknown on line 0
I also get the following error when inspecting the json module:
root@vps:/etc/php5/mods-available# php -i|grep -i json
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626/json.so' - /usr/lib/php5/20090626/json.so: cannot open shared object file: No such file or directory in Unknown on line 0
/etc/php5/cli/conf.d/20-json.ini,
[Code] ....
What I need to install to get that json.so file back?
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