Plesk 12.x / Linux :: API Subscription Response Timeout
Apr 9, 2015
I'm using the API to dynamically create new subscriptions. However, I frequently never receive a response back for my request.
I have enabled graceful restart, which has made an improvement, but my requests still fail to return a response every now and then.
This is problematic, because the script needs to know whether the subscription has been successfully created or not. Often times, when the script times out, the subscription was successfully created. But Once and and a while that's not true, and it is causing inconsistencies in my system.
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Jun 5, 2014
I understand it is not possible to move a domain to another subscription, or to create a new subscription with an existing domain name.The problem I have is I wish to use a different IP address for a domain within a single subscription. I need to do this to establish SSL cert on one of the domains.
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Jul 21, 2014
I have plesk 12.0.18 Update #9 Fresh installation. When i'm done with adding an subscription i get this error:
New configuration files for the Apache web server were not created due to the errors in configuration templates:
Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error = Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 67 code: 0. Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files. See the details in Configuration Troubleshooter
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Aug 31, 2014
I have an Issue with API.
I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...
if we set login name and password
API shows this error
While creating subscription
Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...
Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.
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Aug 27, 2014
I have a problem with e-mail management. I have 4 subscriptions and for 3 of them I do not have problem.
For one of them, mail tab not showing. Obviously I check the checkbox "Enable mail management functions in Panel"...
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Jun 1, 2015
I am trying to transfer a subscription to another customer but it fails with this error message...
this subscription requires more resources than can be provided by the new owner's provider
I can't find any limits for a customer so I don't know why it won't transfer. This is plesk 12.
Is there a limit somewhere as to how many subscriptions a customer can have?
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Oct 9, 2014
I manage 1 server with 5 domains. I use the panel as power user (unique user)
I want to assign a new IP to a domain. In the hosting setting there is no IP to choose and in the IP tab if I click on the IP there is no domains to choose becouse all the domains are assigned to the primary IP...
I'd like to set IP in the hosting setting of the domain...
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Jun 18, 2015
We get this same error on every subscription we create. It doesn't seem to affect anything but it's more of an annoyance than anything. It did it on plesk 11.5 and now with plesk 12.
[2015-06-18 08:35:13] ERR [util_exec] proc_close() failed
PHP Fatal error: Uncaught exception 'PleskUtilException' with message 'glmng failed: ' in /usr/local/psa/admin/plib/Service/Agent.php:243
Stack trace:
[Code] .....
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Jul 1, 2015
Is it possible to set the subscription shell option of an subscription via xml api? I see it is possible via cmd "/usr/local/psa/bin/subscription -u {subscription} -shell /usr/local/psa/bin/chrootsh" But how is it possible via xml api?
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Jul 2, 2015
I'm using plesk with PBAS to provision subscriptions.I have it set to allow all users all applications in their permissions.However, on all the subscriptions, under the "General" -> "Customize" -> "Applications" tab, it always has the checkbox: "Provide only applications that I select" checked, so they can't see any applications.How can I get the checkbox unselected for every subscription (and any new subscriptions) ?
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Jan 19, 2015
When you create a subscription for a customer, there is a php max memory assignment in the service plan. I am wondering if the max memory is based on per website customer creates or it is based on per account..
if it is based on per website, that means if a customer create 100 website under one subscription....and per php max memory is 256m, that means they will be using max. 256mx100...is that correct?
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Nov 20, 2014
Is there any way to do resource throttling by subscription?What I would like to do is limit the CPU resources to all of the subscriptions equally, as some subscriptions are eating away the CPU all the time.
Version Parallels Plesk v12.0.18_build1200140606.15 os_Debian 7.0
OS Debian 7.7
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Jun 29, 2015
Can't download a full plesk backup.
When i'm trying to download a backup from parallels plesk to local it takes like 3 minutes then timeout.
SO CentOS 6.6 (Final)
Plesk 12.0.18
Backup size: 1.82 GB
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Jul 14, 2013
I am using Plesk Panel 11.0.9 (latest updates applied) on CentOS 6.4. at Strato. Unfortunately I can not send email from outside of the server (thunderbird). As I am not familiar wwith mail server configuration at all I would expect that plesk panel does that for me (right?)
* I can send emails via web mail.
* I can receive emails in thunderbird, but sending runs into a timeout.
* The plesk firewall configuration does have a rule for smtp (but I don't see for which port), so I would expect it is not a firewall issue
* I would like to send with some security (starttls and encrypted password), but sending does currently also not work with any combination of (non-)security setting.
My domain has been migrated from another provider, I added it myself via Plesk panel later. The only mail-related change I did without plesk panel was to copy the mailboxes from my old server to /var/qmail/mailnames. But this should not effect sending email...
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Jul 14, 2015
I have a problem with an account. The client connects and starts getting his mails, like this:
Jul 14 07:39:04 host courier-pop3d: LOGIN, user=*****@*****.com, ip=[::ffff:*.*.*.152], port=[*]Click to expand...
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Apr 25, 2014
Which Event Handler gets fired when a subscription is created? I've tried both "Hosting settings created" and "Default domain (the first domain added to a subscription/webspace) created" but those don't seem to be firing when I create a new subscription. After creating the Event Handler the psa service was restarted each time. I have a script setup to just log the NEW_DOMAIN_NAME to a file, but that isn't happening.
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Dec 10, 2013
I have a problem with "502 Bad Gateway" errore when I'm trying to create a new subscription.
Here my logfile:
/var/log/sw-cp-server/error_log:
2013/12/10 12:47:03 [error] 11827#0: *100 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: XX.XXX.XX.XXX, server: , request: "POST /admin/subscription/create HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxxxxxxxxxx.xx:8443", referrer: "https://xxxxxxxxxxxxx.xx:8443/admin/subscription/create"Click to expand...
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Nov 13, 2014
When creating a new subscription via the API (Plesk 12) is there a way to specify the Mail settings? More importantly is there a way to turn off Mail when setting up a new subscription? Each time I create a subscription via the API Plesk spits out the following error:
Code:
New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: Empty content was provided for config file /etc/httpd/conf/plesk.conf.d/webmails/horde/demon3zxc.e-worksmedia.com_webmail.conf file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 47 code: 0.
Here's an example of the request I'm sending:
Code:
<packet version="1.6.3.0">
<webspace>
<add>
<gen_setup>
<name>{{domain}}</name>
<ip_address>{{ip_address}}</ip_address>
[Code] .....
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Jun 5, 2014
When changing the subscriber of migrated (or new subscriptions) from a normal customer to another normal customer or reseller customer I sometimes get the following message:
Code:
Reassigning Selected Subscriptions
ERROR: PleskFatalException
Picker not supported
When going back to the subscription overview I get the following error message:
Code:
Error: External exception. SQLSTATE[21000]: Cardinality violation: 1241 Operand should contain 1 column(s)
There are related forum entries:
Does not apply, vendor_id is never null: [URL] ....
Does not apply, it was a Plesk 11 > 11 migration: [URL] ....
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Aug 25, 2014
When adding a subscription with a certain plan, I get this error"Error: The plan was not applied: Custom changes in PHP settings" almost instantly after I initiated the creation of the new subscription. Another service plan doesn't have the issue, and though I tried finding the reason why one works while the other doesn't I simply wasn't able to. The service plan in question is used for over 40 others without a problem just when I select it for a new subscription, I get the mentioned error message.I am using Plesk 12 on Linux, all latest updates installed.
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Feb 20, 2015
I just changed some PHP Settings for one of my Subscriptions and saved it to sync it with all my customers.
But the sync process doesn't stop?? What should I do? Sync runs for alsmost 2 hours. I even tried to reboot the server and no change...
Screenshot: [URL] ....
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Jan 31, 2015
Since about a week, we've been having trouble creating new domains in an existing subscription, we always get this error message:
Error: mailmng-outgoing failed: ERRORutgoing:domains.subscription_id may not be NULL
We tried the suggested fix in the KB [URL] .... but we get this output:
# /usr/local/psa/admin/sbin/mchk
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
[Code] .....
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Jun 12, 2014
Error when trying to set atomic subscription rule:
Failed to install the ModSecurity rule set: SecReadStateLimit is depricated, use SecConnReadStateLimit instead.
Syntax error on line 70 of /etc/httpd/conf/modsecurity.d/rules/atomic/modsec/00_asl_zz_strict.conf:
Error creating rule: Could not add entry "127.0.0.0/8" from: 127.0.0.0/8.
In directory /etc/httpd/conf/modsecurity.d/rules I have only: atomic.new modsecurity_crs-plesk tortix tortix.backup
There is no file 00_asl_zz_strict.conf
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Feb 14, 2015
I can't switch a subscription to another service plan, my conf is very simple.I have on reseller account with service pack "Default Reseller".This reseller account contains 1 client with custom subscription.
When I want to switch the pack to another service plan, I have only one choice : "No change" so I cannot.I have 4 service plan so I don't know how to solve this problem.
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Oct 29, 2014
I have done many tests and always fails.= Plesk 9.5 to Plesk 12 =
I perform a migration with several domains from Plesk 9.5 and Plesk 12, it runs well. Then I remove all the migrated domains in Plesk 12 server. Then I perform a new migration with the same domains from the same server with Plesk 9.5 to the same server with Plesk 12 and it fails.The reason is that Plesk 12 doesn't remove the databases attached to the subscriptions. The new migration tries to deploy the databases and it can't because the same databases with the same users are deployed already.
I tried to remove the databases with `plesk bin database` and it was not enough. Maybe the same error will show when you migrate from Plesk 11.5/12 to Plesk 12.
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Aug 23, 2014
I have a problem in PLESK.I want to create in an existing subscription a second domain to host another site (this subscription already contains a domain).Clicking CREATE DOMAIN (in the subscription), here's the error message I get: IP addresses of domain for email services are not set (thus the domain can not be created).
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Jun 16, 2015
We are seeing intermittent slow responses from SMTP on a RHEL6 server running Qmail on Plesk 11.5. The response is being measured from a remote Zabbix server.
The response time seems to be slow (>10s) for a period of 2-3 minutes and then returns to normal (<1s). All other services continue to be ok during the period of slowness.
The server_args line in /etc/xinetd.d/smtp_psa already contains "-Rt0" and all the DNS servers in /etc/resolv.conf are resolving properly.
From looking at the maillog file the server was receiving about 35 SMTP connections a minute at the time of the slowdown. We have the server configured to use 2 x RBL's.
I wonder if we are hitting a limit on the maximum amount of SMTP connections. The file /var/qmail/control/concurrencyincoming does not exist so, according to the Qmail manual, there shouldn't be a limit on the number of incoming SMTP connections.
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Jul 26, 2014
Not sure if all notifications are working or not but I do know that when I create a new customer with a new subscription no notification is received. I have tested with several email addresses.
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Dec 9, 2014
I have a subscription and I'm able to switch the subscription to a given service-plan, but I'm unable to sync the subscription with the plan, using the CLI. These are my commands:
/usr/local/psa/bin/subscription --switch-subscription <domain.com> -service-plan Hosting
result => The subscription <domain.com> is now associated with the service plan Hosting..When watching the webinterface in Plesk, I see the domain is "connected" to the service plan, so far so good. However, I notice that the subscription is not synced.
Back to the CLI, I've tried some combinations, but I can't get the subscription synced. The webbased interface keeps telling me that the subscription is unsynced. Here is what I've tried:
/usr/local/psa/bin/subscription --sync-subscription <domain.com>
And I also unlocked it (just in case it was locked) like so: /usr/local/psa/bin/subscription --unlock-subscription <domain.com>
The funny part is that the CLI tells me: "Subscription <domain.com> was synchronized with the associated service plans." but unfortenately it's not if I look through the GUI. Only if I click the sync-option webbased the subscription get synced. we have to transfer over 1000 domains and need to sync these domains with a given service-plan.
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Dec 16, 2014
if i create a new mailaccount in the power-user panel and i dont log in into the webmailer, so the "subscription" file is not created.
that means there is no way to sent emails with the new created account with external mail clients (Thunderbird), because there is no "sent" or "drafts" folder.
the problem disappears, if i log into the webmailer after creating a new mailaccount.
is there any other way to fix this bug? i want plesk 12 to create the "standard" folders (Trash, Drafts, Sent, Spam) automatically.
something to the used system:
- Ubuntu 14.04 Server
- Plesk 12.0.18
- IMAP/POP3 Server: dovecot
- SMTP Server: postfix
(logfiles are not showing anything..)
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