Plesk 12.x / Linux :: How To Change Power User View To Administrator

Jul 28, 2014

I changed the Administrator view to Power User. How to change back?

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Plesk 12.x / Linux :: Service Provider View Missing On Ubuntu 14.04 (only Power Panel Show Up)

Jun 18, 2014

We are unable to change the view to service provider in plesk12. Only power panel seems to show up.

Tried to do a bootstrap repair but that hasn't fixed it.

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Plesk 12.x / Linux :: Add New Domains In Power User

Jun 30, 2014

I have a virtual server linux with Strato. When I have upgrade from 11.5 to 12.0.18 in spanish I have seen that I can´t add a new domain in power user. The user has ilimited domains and I have less that 10 domains. I see the buttom of "add domain" as in 11.5 and appears all the fields to complete, but there is not buttom to accept o decline. There is no problem with alias or subdomain. I have reinstall 11.5 and dissapeared the problem, but when I upgrade again to 12.0 this buttom doesn´t appear.

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Plesk 12.x / Linux :: Can't Switch To Power User Mode

Oct 16, 2014

I can't find how to swith my Plesk into PowerUser mode. There is no such menu in Tools & Settings -> Interface Management. This is what I see:

I had bought Web Pro Edition license so I can host up to 10 domains but while adding of new domain I'm getting the next issue:

What is going on? I'm using the same license and everything is fine there.

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Plesk 12.x / Linux :: Health Monitor In Power User?

Aug 1, 2014

i can't seem to get access to the health monitor in power user mode. As my plesk license was "upgraded" from a usual 11.x 10 Domains-License to new WebAdmin Package, i can't choose service provider view anymore. How can i get access to the health monitor now?

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Plesk 11.x / Windows :: Changing Email Address For System User (Administrator)

Oct 28, 2014

Basically what I want to do is to change the "From: "email address for system user "Plesk Administrator" when sending the automated notification with subject "Parallels Panel Scheduler notification". Where would I do this?

Plesk version is 11.5

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Plesk 12.x / Linux :: Cannot Change User File

Jan 19, 2015

We have a website under httpdocs/. We can change/delete files with a ftp user : "ftpold". All is ok. We must create another ftp access for another company which can access only to httpdocs directory (not to logs/, error_docs/...).

So we have create a ftp access in Plesk. But with this ftp connexion, we can not update/delete files ou update rights.

So we decide to change rights on the files/directories under httpdocs with the new ftp access :

httpdocs# chown -R ftpnewsacln *

The is no errors but the files:directories are always with the old ftp user :

httpdocs# ls -l
ftpold psacln ... libs/
ftpold pscln ... index.php

Why ? How can i create another ftp access ?

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Plesk 12.x / Linux :: Can't Change MySQL User Password

Mar 31, 2015

I try to change a mysql user password, but I get an error message:

Fehler: attribute name is invalid: status
Search for related Knowledge Base articles

I'm running12.0.18 Update Nr. 39

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Plesk 12.x / Linux :: Change Main User Admin?

Nov 20, 2014

It's possible to change the main plesk user "admin" I would chenge the "name" only because chrome make me crazy with password stored

How can I change from panel or from everywhere the "admin" username without any problem of course in the plesk functionality

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Plesk 12.x / Linux :: Changing Administrator Email Address

Mar 26, 2015

The Plesk Health monitor is sending alerts to the wrong email by default. How can it be changed?hanged" notifications by "Health Monitor" are triggered by the default address that has been setup in My Profile > Profile & Preferences or is there a different way of changing this setting.

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Plesk 11.x / Linux :: Administrator-email Sent To Wrong Address

Jul 9, 2014

This is on Ubuntu 12.04 with Plesk 11.5.

I set this up for someone, and temporarily changed the email for the administrative account to my address.

I have since changed this back to the original email, but Plesk keeps sending the administrative emails to my account.

I've pretty much grepped through the entire server for my email in order to stop it sending me emails, but I can't for the life of me find out why it keeps sending these emails to me.

How do I make Plesk send these emails to the right email-account?

The server is using Qmail.

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Plesk 11.x / Linux :: Auto Reply Sends Email To Administrator

Jun 21, 2013

when somebody send email to hisname@hisdomain.com I'm getting that email in my mailbox (administrator email in Plesk settings).There is no CC or BCC in email recipient.I've tried to turn off the auto-reply and I'm not getting any emails.

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Plesk 11.x / Linux :: Can't View Subdomains And Webmail

Sep 28, 2014

I have a server in my house. My IP local is 192.168.1.61 and i have other ip static public. I can view my domain and one subdomain, but i don't view other subdomain and webmail.

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Plesk Automation :: Change Of Permissions For User

Jul 2, 2014

I believe the product we are using is Parallels Operations Automation.

We have a customer that we want to be able to give the right to unlock user accounts. The only way to do this seems to be to enable "Billing" as one of the privileges. Unfortunately this gives them more access than we really want to. Is there some trick we can use to give this user only these rights?

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Plesk Automation :: Change Subscriptions User / Customer

Mar 20, 2014

I have a Customer with 22 subscriptions associated. Can I assign some of these subscriptions to another customer?

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Plesk 12.x / Linux :: Change Plan Via WHMCS Causes Dedicated IP To Change To Shared

Feb 21, 2015

I have a client on a dedicated IP, today we needed to downgrade the web hosting plan. As the web hosting plan puts users on a default shared IP, this plan change also changed the dedicated IP to the shared one causing some propagation issues for a small period of time.

I have contacted WHMCS about this asking if they had a way of changing the clients plan but keeping the IP address intact as this could lead to some very undesirable outcomes. They explained that it is not their fault and to contact Parallels.

I know I can change the plan directly in Plesk however by initiating the plan change via WHMCS, everything is automated.

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Plesk 12.x / Linux :: Activating Emails (making Them Work) In VPS System View

Aug 19, 2014

I have a Cloud VPS with 1and1 and Plesk is installed on it. I happen to have a VPS view that doesn't include DNS functionality for the domains.

So, i have added domain to the system, create an email address... because i dont see on how i can manage DNS settings I have set up cloudflare and pointed domain to the cloudflare and cloudflare is pointing to server.

so I have email: me@domain.com

on cloudflare i have:
A domain @ IP
A www @ IP
CNAME mail @ domain
MX 10 mail.domain

In plesk i have set up an alias, mail.domain for domain, that has access to email.

I go to the network-tools.com to look up me@domain.com:
[Resolving mail.domain...]
[Contacting mail.domain [IP]...]
[Timed out]

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Plesk 12.x / Linux :: View Detailed Maillog To Find Spam Scripts

Apr 15, 2015

We have just had reports of SPAM being sent from our CentOS 6.x server running Plesk 12.

Services like Plesk Premium antivirus, SpamAssasin, watchdog(rkhunter) and mod_security are enabled on the server to enhance security and none of these seemed to stop the scripts.

The issue is that multiple domains are sending out mail from this server, so it is difficult to find the script sending out SPAM.
When we were running Plesk 11.0 we had a seperate log-file where we could see the file sending any mail going out from the postfix mailserver. I have check both /var/log/maillog and /usr/local/psa/var/log/maillog, but there is nothing in those files to tell me the file that sent the mail.

How would I go about finding this file from either the Plesk Control Panel or through SSH (using log-files)?

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Plesk 12.x / Linux :: Web Admin Edition / How To Set Interface To Service Provider View

Sep 11, 2014

I just installed Plesk 12 Web Admin Edition, installed and activated all licence keys and everything works fine.The only thing, I can't find the "Service Provider View" in the Interface Settings, there is only a "Power-User" view provided, even I've selected the Service Provider View during Plesk Setup, I was moved to the Power User view and now I can't switch the interface.I am really missing the server health monitoring from this Service Provider View like got it on all other servers I have.

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Plesk 11.x / Windows :: Limit Notification Emails To Specific Administrator

May 21, 2014

The 'Additional Administrator Accounts' feature enables a Plesk login to be created for each administrator, so they don't have to share a login, which is good practice.

However, Plesk sends notification emails (e.g. Notification of problem domains) to all the administrators. How can we control who is sent notification emails? In our case, we only want them to go the main admin account.

In the 'Additional Administrator Accounts' form, the 'email' field requires a value. We could set this to a dummy value, but this would probably generate non-delivery emails.

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Plesk 12.x / Windows :: Unable To Update Administrator Information - Some Fields Are Empty Or Contain Improper Value

Mar 7, 2015

Problem after upgrading to 12

Error: Unable to update administrator information:Some fields are empty or contain an improper value.

('login' = '')

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Plesk 11.x / Linux :: SuexecUserGroup - Bad User Name

Mar 20, 2015

I have manually removed a user from the Ubuntu OS. The user isn't present in the Plesk-UI too.On my Vhosts SuexecUserGroup is still set to this non existent user. So the apache can't restart...

Apache message:
bad user name xxx
Action 'configtest' failed.

Are there corresponding UI-fields in Plesk or can I edit any Plesk-Db-Table to fix this?How is SuexecUserGroup set by Plesk?

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Plesk 12.x / Linux :: VPS Template - User Already Exists

Feb 10, 2015

I've been messing about a lot recently and I've had to rebuild my VPS template a lot in the past month. For some reason, Plesk is finding user data from a bunch of previous instances, so I've got to a point now where it's saying users exist when they can't be found in the panel interface.

I don't know how my VPS provider's infrastructure works but I'd presume that when I rebuild the server it's a total new instance and no data should carry over.

Is the the user data stored locally, and how would I go about clearing out the obsolete data?

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Plesk 12.x / Linux :: Set Subscription User Shell Via Xml?

Jul 1, 2015

Is it possible to set the subscription shell option of an subscription via xml api? I see it is possible via cmd "/usr/local/psa/bin/subscription -u {subscription} -shell /usr/local/psa/bin/chrootsh" But how is it possible via xml api?

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Plesk 12.x / Linux :: Restrict SSH User To One Folder?

May 15, 2015

I need to create a SSH account for an subscription. This account is not allowed to access other domains. How do i do that?

I know how to create an SSH account with remote access.

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Plesk 11.x / Linux :: No SFTP Access To New User?

Nov 2, 2014

I use Plesk 11.5.30 on my vServer. I created a new domain with a new web user and /bin/bash (chroot) setting. I can't login with a SFTP connection to this domain only normal FTP connection works. With existing users I don't have this problem.

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Plesk 12.x / Linux :: Proftpd - No Such User Found

Jan 30, 2015

I'm running a brand new installed VPS with CentOS 6.6 and Plesk 12.0.18. I created a subscription and by default a FTP user is created. However, I cannot login with these credentials. I also created a new user but the same problem presists. I'm 100% sure that the username and password is correct.

Filezilla gives me and 530 Login incorrect. But if I look at the /var/log/secure file, I see this odd message (FTP username = test):

Jan 30 16:01:45 transip proftpd: PAM unable to dlopen(/lib64/security/pam_stack.so): /lib64/security/pam_stack.so: cannot open shared object file: No such file or directory
Jan 30 16:01:45 transip proftpd: PAM adding faulty module: /lib64/security/pam_stack.so
Jan 30 16:01:45 transip proftpd: pam_listfile(proftpd:auth): Couldn't open /etc/ftpusers
Jan 30 16:01:45 transip proftpd[18085]: 127.0.0.1 (x.x.x.x[x.x.x.x]) - USER test (Login failed): No such user found

No such user found, although it is created with Plesk.

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Plesk 11.x / Linux :: How To Create FTP User Read-only

May 28, 2015

How can I create an FTP user read-only in plesk 11.5?

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