Plesk 12.x / Linux :: Proftpd - No Such User Found

Jan 30, 2015

I'm running a brand new installed VPS with CentOS 6.6 and Plesk 12.0.18. I created a subscription and by default a FTP user is created. However, I cannot login with these credentials. I also created a new user but the same problem presists. I'm 100% sure that the username and password is correct.

Filezilla gives me and 530 Login incorrect. But if I look at the /var/log/secure file, I see this odd message (FTP username = test):

Jan 30 16:01:45 transip proftpd: PAM unable to dlopen(/lib64/security/ /lib64/security/ cannot open shared object file: No such file or directory
Jan 30 16:01:45 transip proftpd: PAM adding faulty module: /lib64/security/
Jan 30 16:01:45 transip proftpd: pam_listfile(proftpd:auth): Couldn't open /etc/ftpusers
Jan 30 16:01:45 transip proftpd[18085]: (x.x.x.x[x.x.x.x]) - USER test (Login failed): No such user found

No such user found, although it is created with Plesk.

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Plesk 12.x / Linux :: Installation Stopped While Psa-proftpd

Oct 15, 2014

During the installation procedure, the script stopped unexpectedly

Errors were encountered while processing:

E: Sub-process /usr/bin/dpkg returned an error code (1)

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Plesk 12.x / Linux :: How To Remove Psa-proftpd On Server

Jan 25, 2015

How do I remove psa-proftpd on my Server? or make config by proftpd-basic?I have problems with Game Panel Easy-Wi..or is there a tutorial about this problem with Plesk and Easy-Wi?

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Plesk 12.x / Linux :: Proftpd Default Folder Change?

Feb 11, 2015

I am noticing that several of my users are wiping out their user root folders ( logs, error docs, etc...) when they fail to use '/httpdocs/' as the root directory when publishing with FTP.

I fixed this by editing the proftpd.conf to use ~/httpdocs/ as the DefaultRoot folder ( instead of just ~/ ).Would it be safer(better) to go through all the ftp users and make the home directory '/httpdocs/' instead of '/' in the admin UI? If yes, what is the best way to do a mass update of this setting for multiple users ( multiple domains ) ?

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Plesk 11.x / Linux :: Possible To Enable NLS Support In Psa-proftpd Package?

Apr 4, 2014

Is it possible to enable NLS support in psa-proftpd package?

root@server :]> proftpd -V | grep NLS
- NLS support

Is it possbile for proftpd to support not English filenames ( for example russian, greek etc )?

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Plesk 11.x / Linux :: ProFTPD Not Working On Fresh Ubuntu 12.04 LTS Install

May 10, 2014

I had a HDD crash recently on my Root Server. Replaced HDDs, installed Ubuntu 12.04 LTS, since Ubuntu 14.04 LTS is not supported by Plesk yet. Anyway...

I had 2 issues:

1) Could not create Customers, because IP Pool was empty. Changed IP Type from Dedicated to Shared. Fixed issue.
2) Cannot connect to the FTP Server using the Login Data from one of my Domains.

FlashFXP and FileZilla both show the same error, which is:

Response:220 ProFTPD 1.3.4c Server (ProFTPD) [*ip removed*]
Command:USER *user removed*
Response:331 Password required for *user removed*
Command:PASS **************
Response:530 Login incorrect.
Error:Critical error
Error:Could not connect to server

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Plesk 12.x / Linux :: Fail2ban Module Fails To Activate Proftpd And Ssh-jail

Mar 4, 2015

I have a brand new Plesk 12 Installation with just a first Subscription/Domain for my test. Enabling fail2ban jails brings me the following error for the jails plesk-proftpd and ssh. All others went on.

error 'f2bmng failed: ERROR No file(s) found for glob /var/log/secure'.

I see that /var/log/secure is missing, althoug I already used ssh and ftp to log in once. I can go to touch the /var/log/secure file or adjust the jail configs to proper log file location? Which is the way to go? 

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Plesk 11.x / Linux :: CentOS 6.6 Based System - Activate Mod Rewrite With Proftpd

Nov 13, 2014

My company and I are currently discovering Plesk on a CentOS 6.6 based system. We are migrating from an old system on which FTP usernames could hold uppercase letters, which apparently is not the case in Plesk 11 (or is it because of CentOS?).

Anyway, as we can't change these FTP account names, I was thinking about creating a rule with mod_rewrite in the proftpd.conf file.

So the question is: how can I reinstall/reconfigure proftpd with this module activated? I don't even know where to find the corresponding package (which repo, correct version, etc...)

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Plesk 12.x / Linux :: 404 File Not Found

Jul 23, 2014

When trying to access any files or pages I'm getting the error:"Not Found...The requested URL /wp-login.php was not found on this server.Apache Server at Port 80"

The standard default page displays but my Wordpress installation does not (nor does anything for that matter). I've looked in the file manager (and via ftp) and all the files are there like they should be. This is the same for any of the subdomains that I've setup as well.

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Plesk 12.x / Linux :: Wordpress 404 Not Found Nginx

Dec 19, 2014

i went to server setting and checked manage php with nginx then start getting 404 Not Found nginx. It was clear that it s a problem with the wordpress permanent links so i went in wordpress back-end and switched to default links then it start working but when i switched to permanent link againi got the previous error again

I searched for a while on internet and i found . URL.... So the problem that i have is that i added this piece of code manually in : /var/www/vhosts/system/ it s mentioned above


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Plesk 12.x / Linux :: Mailboxes Of Two Domains Not Found

Apr 20, 2015

Unfortunately today the mailboxes of two domains were "gone". The mailbox was still there physically but no mails would be delivered into the mailbox, nor could the user connect to it.

The log said:

Apr 20 07:22:11 plesk dovecot_authdb_plesk[30678]: No such user '' in mail authorization database
Apr 20 07:22:11 plesk dovecot: auth: Debug: master in:
Apr 20 07:22:11 plesk dovecot: auth: plesk( Mail account information for user='' was not found
Apr 20 07:22:11 plesk dovecot: auth: Debug: userdb out: NOTFOUND#0111
Apr 20 07:22:11 plesk postfix/pipe[27105]: 7DD5F5DA02D: to=<>, relay=plesk_virtual, delay=90585, delays=90585/0/0/0.03, dsn=4.2.1, status=deferred (Message can not be delivered at this tim$

The only solution that worked for me was to delete the mailbox, create it again and copy the old mails back. That problem only occured in two cases (two domains of one customer). All his other domains worked like a charm and no other customer was affected.

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Plesk 12.x / Linux :: After Last Update 404 Not Found Nginx

Aug 27, 2014

I've got VPS from OVH and on all my websites have problem. Any graphics / layouts / themes are not displayed but only texts and links on white background.

For example see this: (WordPress) (OpenCart).

Don't know why. I was doing nothing this night on my server. I'm just uploaded new image file with screenshoot from wordpress admin panel here: [URL] ....

404 Not Found




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Plesk 12.x / Linux :: No Migration And Transfer Agent Found

Dec 20, 2014

Plesk from plesk server Migration, I want to do

I get the following error.

Error: No Migration & Transfer Agent found. Data migration cannot be performed.

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Plesk 12.x / Linux :: Internal Error - Package With UID - Not Found

Dec 19, 2014

Trying to access any APS installed in Plesk i obtain this error: Internal error: Package with UID 'fb00f4ad-620a-4052-96b7-398bd99d9d6d' not found.The error panel.log:

[19-Dec-2014 13:17:19 Europe/Berlin] Exception: Package with UID 'fb00f4ad-620a-4052-96b7-398bd99d9d6d' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519


This post change the error, but i think that is not the correct way: [URL] ..... Any way to reinstall/regenerate APS database and anything related with it?

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Plesk 12.x / Linux :: Site With UUID Not Found After Upgrade

Jul 7, 2014

my Plesk 12 upgrade went very smoothly. There is only one domain that I can not access from within the Plesk panel (it happens to be my primary domain). I get the following error:

Internal error: The site with UUID "54797500-0c96-d851-03e5-92b81c643cb3" was not found.

MessageThe site with UUID "54797500-0c96-d851-03e5-92b81c643cb3" was not found.
File Site.php

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Plesk 12.x / Linux :: PHP Fatal Error - Class Vz Not Found

Jul 21, 2015

I have reboot the system and I have follow messing when i will open the plesk panel:

ERROR: Class 'vz' not found (Manager.php:142)

What can I do?

When I make /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/ repair

Then I become follow messing from log /var/log/plesk/install/plesk_12.0.18_repair.log, see the attachment.

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Plesk 12.x / Linux :: Update Bootstrapper Failed (404 Not Found)

Jun 30, 2014

I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:


WARNING: The following packages cannot be authenticated!

Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I tried with apt-get but there is no update available.

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Plesk 12.x / Linux :: File Not Found Error After Upgrade From 11.5

Jun 19, 2014

After upgrading Plesk today the panel is reachable however the content area displays the message "File not found." for all pages.

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Plesk 11.x / Linux :: Installing Fail2bain And Configurator (nginx 1.5 Not Found)

Nov 30, 2014

I have Plesk Panel 11.5.30 # 48 installed on my rented vServer, which is virtualized with Parallels Virtual Automation / Plesk Power Panel. I cannot upgrade to Plesk Panel 12.x because my contract just includes a license for 11.x.

Installing fail2ban 0.8.6-3wheezy3 trough Power Panel works, but installing its configurator "plesk-fail2ban-configurator 12.0.18-debian7.0.build1200140526.11" fails.

Operation with the Container "*.*.de" is finished with errors: Can not install packages: ' vzpkg install -q -p * plesk-fail2ban-configurator' exec failed - W: Failed to fetch 404 Not Found
W: Failed to fetch 404 Not Found
E: Some index files failed to download. They have been ignored, or old ones used instead.
Error: /usr/bin/apt-get failed, exitcode=100
Error: Can not update metadata for pp11.5-nginx. Skipped.
E: Unable to locate package plesk-fail2ban-configurator
Error: /usr/bin/apt-get failed, exitcode=100
Click to expand...

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Plesk 12.x / Linux :: WordPress Tab Internal Error - Package With UID Not Found

Jul 7, 2015

I am getting Package with UID '9f03febe-57f4-4233-ace8-23f5ce964198' not found error.

I have applied this => [URL] ...

But problem is not solved this time I am getting same error but different UID number.

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Plesk 11.x / Linux :: URLs With Special Characters - Error 404 Not Found

May 28, 2014

I'm migrating some websites from old server with virtualmin, some websites have files with special characters as à,ö,ç etc...

On the other server the files (images for example) are served well but on the new server with plesk 11.5 error 404 appears. (Nginx reverse proxy is activated)...

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Plesk 12.x / Linux :: IMAP Sent Folder Not Found In Outlook / Thunderbird

Oct 15, 2014

I am running CentOS Linux 7.0.1406 (Core) with Plesk Version 12.0.18 Update #19.

Customers who use Outlook or Mozilla Thunderbird cannot send Emails through IMAP (Courier) because their mailclients say "Cannot write to sent Folder" even when there is a "Sent" Folder in the IMAP Structure existing. It is also subscribed by the Client.

Outlook Users have to go to: file - account settings > account settungs > Change > more Settings > advanced > root Folder path and enter the word inbox

Mozilla Users have to enter "INBOX." under advanced IMAP Settings in Thunderbird.

So my question is: Why is that ? And cant i Change something as admin on the Server side so all customers dont have to Panic and set an inbox Folder path in their mailclients ?

For customers it has to work without Client-side configuration...

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Plesk 12.x / Linux :: CentOS 7 - 404 Not Found When Hitting Port 8443

Jun 4, 2015

I have been using managed servers for all of my webhosting career. I just decided to try to do it all on my own and of course, here come the growing pains.

I went with Linode for my new hosting provider. I followed their guides to get the initial setup done, minus setting up MariaDB.

I then went ahead and installed Plesk 12. The install went off without a hitch. But, now that I try to hit my hostname:8443, I get a 404.

I have done the following in an attempt to resolve the issue:

- Restart the server
- Restart the sw-cp-server
- Remove the /etc/sw-cp-server/conf.d/agent.conf (which didn't exist)

I do have the following firewalld rules in place:

firewall-cmd --zone=public--add-port=8443/tcp --permanent
firewall-cmd --zone=public--add-port=8447/tcp --permanent

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Plesk 12.x / Linux :: Not Receiving Emails - Host Or Domain Name Not Found

Apr 29, 2015

I currently migrate from cpanel to plesk12. Everything is working fine, but the emails are no been received, I´m able to send, but not able to receive.

The error is this one:
Apr 29 16:40:14 server postfix/smtpd[26799]: connect from[]
Apr 29 16:40:24 server postfix/smtpd[26799]: warning: RBL lookup error: Host or domain name not found. Name service error for type=A: Host not found, try again
Apr 29 16:40:28 server courier-imapd: Connection, ip=[::ffff:]

[Code] ....

I thinks it´s permission on the folder, but already run the code : /usr/local/psa/admin/sbin/mchk --with-spam

It did not solved, is there anything else I can do?

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Plesk 11.x / Linux :: Micro Update Halted - No Suitable Solutions Were Found

Dec 23, 2014

I just applied yum updates and then attempted Plesk microupdates on a Mediatemple dv4 VPS running CentOS release 5.11.

I ran the 'up' alias (as I have done many times with success):

alias up='/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base'

It halted with:

ERROR: Unable to install the "psa-updates-11.0.9-rhel5.build110140930.15.noarch" package.

The following could cause the installation failure:

1) psa-updates-11.0.9-rhel5.build110140930.15.noarch: No suitable solutions were found for the "sw-engine >= 2.5.2" dependency.

2) sw-engine-2.5.2-201409301549.rhel5.x86_64: No suitable solutions were found for the "" dependency.

Here are the RPMS updated just beforehand:

bind.x86_64 30:9.3.6-25.P1.el5_11.2 bind-libs.x86_64 30:9.3.6-25.P1.el5_11.2
bind-utils.x86_64 30:9.3.6-25.P1.el5_11.2 kernel-headers.x86_64 0:2.6.18-400.1.1.el5
mysql.x86_64 0:5.5.41-1.el5.remi mysql-bench.x86_64 0:5.5.41-1.el5.remi
mysql-devel.x86_64 0:5.5.41-1.el5.remi mysql-libs.x86_64 0:5.5.41-1.el5.remi
mysql-server.x86_64 0:5.5.41-1.el5.remi nss.x86_64 0:
ntp.x86_64 0:4.2.2p1-18.el5.centos php.x86_64 0:5.4.36-1.el5.remi

[Code] .....

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Plesk 12.x / Linux :: Upgrade From 11.5 To 12.0.18 Completed OK But No Interface Page - File Not Found

Jul 11, 2014

Upgrade from 11.5 reported it had completed but when I log in, I get the grey bar on the left with various options - Hosting Services, Tools & Settings etc. (only Profile & Preferences works) and a main white screen with the words 'File Not Found' in large font black lettering.

see attached screen shot and log file.

trying to restart psa gives the following

[root@eateasy /]# /etc/init.d/psa start
Starting psa... Starting sw-engine-fpm: done
Starting xinetd service... done
Starting sw-cp-server service... failed


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Plesk 12.x / Linux :: CentOS 6 - After Upgrading From V11 To V12 - File Not Found In Central Frame

Jul 1, 2014

After upgrading from V11 to V12 : file not found in the central Frame

After upgrading from V11 to V12 version, I enter my credentials to login and when I get the main page, I have in the main frame : "File not found". : See screenshot

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Plesk 12.x / Linux :: Deleting Email Users - No Autoresponder Found For Mailname

Jul 20, 2015

There is a bug when trying to delete E-mail accounts in Plesk 12.1.26. It only works if I create a fake Auto-Reply text. If not, I got this error:

mail_responders_control failed: mail_responders_control[31710]: No autoresponder found for mailname (
mail_responders_control[31710]: Unable to prepare SQL statement for query 'DELETE FROM autoresponder WHERE mn=?': library routine called out of sequence

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Plesk 12.x / Linux :: Checking Stats - Requested Document Was Not Found On Server

Aug 19, 2014

When i try to check my stats, i got this error : Not Found

The requested document was not found on this server.

URL : domaine.nld/plesk-stat/webstat/

I tried a lot of commands, to repair too..

# /usr/local/psa/admin/sbin/statistics --calculate-all

WARNING during statistics_collector execution: : Executing logs preparation...

But nothing... Always the same error.

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Plesk 12.x / Linux :: Page Not Found / Timeout / 502 Bad Gateway Error Creating Accounts

Jun 22, 2015

As I read, when Plesk and WHMCS are in the same server, you may have 502 bad gateway errors when creating an account through WHMCS..Page not Found/Timeout/502 Bad Gateway error creating accounts with Plesk 10+..By default Plesk 10 and above performs a forced restart of apache when an account is created or suspended which causes WHMCS to lose connection to the server, and if your WHMCS is on the same server, you will also lose connection to WHMCS at the same time.

In order to resolve this please refer to the following knowledgebase article for instructions on configuring Plesk to perform a graceful restart instead: URL..

But when I activate nginx in Plesk the 502 bad Gateway problem comes back.Is there an option to activate Nginx graceful restart in Plesk?

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