Plesk 11.x / Linux :: No SFTP Access To New User?

Nov 2, 2014

I use Plesk 11.5.30 on my vServer. I created a new domain with a new web user and /bin/bash (chroot) setting. I can't login with a SFTP connection to this domain only normal FTP connection works. With existing users I don't have this problem.

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Plesk 12.x / Linux :: How To Give Users SFTP Access

Feb 16, 2015

My reseller have got one plan, where option "Gestion de l'accès au serveur via SSH" (Manage SSH access to server) is on "Peut autoriser l'accès uniquement à un environnement chrooté" (Can autorize access only in chrooted environment).

This plan contains only one subscription in which I would like to permit users to use sftp. If I go in the subscription, and then I click on "Customize subscription", I can see option "Gestion de l'accès au serveur via SSH" (Manage SSH access to server) is on "Peut autoriser l'accès uniquement à un environnement chrooté" (Can autorize access only in chrooted environment)...

=> So same than in the plan.

After that, when I click on subscription => WebSites and Domain => One domain => FTP Access and I choose a ftp user, I don't have any option to allow ssh access to the user.

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Plesk 12.x / Linux :: SSH Access (user Based) Doesn't Work?

Jun 16, 2015

For the first Time now i was trying to grant a User SSH Access via Plesk Panel (chrooted/non chrooted), but it doesnt work out really .. Abonnement > Edit Permissions > Allow Access chrooted (or non chrooted doesnt matter) doesnt change anything when im trying to Login with the created System User by Plesk. Login doesnt work!

Regular SSH Login as root works as always without any problems, but even via "su user" it doesnt works.

Till now I didn't had any Problems with my VPS Setup based on Centos 6.6 and Plesk 12.0.18 #50.

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Plesk 11.x / Linux :: Unable To Connect To Database / Access Denied For User

Nov 9, 2013

when I try to access to my plesk I obtain:

ERROR: PleskFatalException: Unable to connect to database: Access denied for user 'admin'@'localhost' to database 'psa' (auth.php:142).

If I restart with ssh /etc/init.d/psa start and I check plesk_11.5.30_reset_instance_data.log

I note: ERROR 1044 (42000): Access denied for user 'admin'@'localhost' to database 'mysql'.

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Plesk 11.x / Linux :: SSH Or SFTP - How To Enable

Oct 21, 2014

FTP is a very old transfer technology with a lot of security problem.

Why don't enable directly SSH or SFTP on Plesk by default or by a simple way?

It's very difficult to enable it now

I'm loosing a lot of time to find how to enable it on plesk 12 and still not undestanding why do not work.

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Plesk 12.x / Linux :: Chrooted SFTP Not Working

Jun 17, 2015

Since the migration from Plesk 11.5 to Plesk 12.0 the "chrooted" SFTP accounts do not work anymore. Along with the Plesk migration we have changed the operating system too. We've migrated from CentOS 6 (x86_64) to CentOS 7 (x86_64).

When trying to connect using SFTP on the command line I get the following error message: debug1: Exit status 127...When using an SFTP client such as WinSCP I get logged out immediately without any message.

The OpenSSH configuration is saying:
<...>
Subsystem sftp /usr/libexec/openssh/sftp-server
<...>

The mentioned binary from above does exist:
ls -l /usr/libexec/openssh/sftp-server
-rwxr-xr-x 1 root root 83984 2015-05-12 21:41:56 /usr/libexec/openssh/sftp-server

I have attached the debug output of the SFTP command (plesk_sftp_issue.txt).When I change the option "Access to the server over SSH" to "/bin/bash" the SFTP access works again. But when "chrooted" it stops working.

Plesk 12 under CentOS 7?

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Plesk 12.x / Linux :: FTP / SFTP Is Not Working For Users In One Specific Domain But SSH Is

Apr 30, 2015

I am experiencing a weird issue after a Plesk upgrade (from 11 to 12, installed on Ubuntu 12.04).

FTP/SFTP is not working for all users in one specific domain. When using the latest Filezilla client, I receive the following error when I try to connect in SFTP with the main user of this domain

Error: Received unexpected end-of-file from SFTP server
Error: Could not connect to serverClick to expand...

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Plesk 11.x / Linux :: SuexecUserGroup - Bad User Name

Mar 20, 2015

I have manually removed a user from the Ubuntu OS. The user isn't present in the Plesk-UI too.On my Vhosts SuexecUserGroup is still set to this non existent user. So the apache can't restart...

Apache message:
bad user name xxx
Action 'configtest' failed.

Are there corresponding UI-fields in Plesk or can I edit any Plesk-Db-Table to fix this?How is SuexecUserGroup set by Plesk?

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Plesk 12.x / Linux :: VPS Template - User Already Exists

Feb 10, 2015

I've been messing about a lot recently and I've had to rebuild my VPS template a lot in the past month. For some reason, Plesk is finding user data from a bunch of previous instances, so I've got to a point now where it's saying users exist when they can't be found in the panel interface.

I don't know how my VPS provider's infrastructure works but I'd presume that when I rebuild the server it's a total new instance and no data should carry over.

Is the the user data stored locally, and how would I go about clearing out the obsolete data?

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Plesk 12.x / Linux :: Set Subscription User Shell Via Xml?

Jul 1, 2015

Is it possible to set the subscription shell option of an subscription via xml api? I see it is possible via cmd "/usr/local/psa/bin/subscription -u {subscription} -shell /usr/local/psa/bin/chrootsh" But how is it possible via xml api?

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Plesk 12.x / Linux :: Restrict SSH User To One Folder?

May 15, 2015

I need to create a SSH account for an subscription. This account is not allowed to access other domains. How do i do that?

I know how to create an SSH account with remote access.

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Plesk 12.x / Linux :: Cannot Change User File

Jan 19, 2015

We have a website under httpdocs/. We can change/delete files with a ftp user : "ftpold". All is ok. We must create another ftp access for another company which can access only to httpdocs directory (not to logs/, error_docs/...).

So we have create a ftp access in Plesk. But with this ftp connexion, we can not update/delete files ou update rights.

So we decide to change rights on the files/directories under httpdocs with the new ftp access :

httpdocs# chown -R ftpnewsacln *

The is no errors but the files:directories are always with the old ftp user :

httpdocs# ls -l
ftpold psacln ... libs/
ftpold pscln ... index.php

Why ? How can i create another ftp access ?

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Plesk 12.x / Linux :: Add New Domains In Power User

Jun 30, 2014

I have a virtual server linux with Strato. When I have upgrade from 11.5 to 12.0.18 in spanish I have seen that I can´t add a new domain in power user. The user has ilimited domains and I have less that 10 domains. I see the buttom of "add domain" as in 11.5 and appears all the fields to complete, but there is not buttom to accept o decline. There is no problem with alias or subdomain. I have reinstall 11.5 and dissapeared the problem, but when I upgrade again to 12.0 this buttom doesn´t appear.

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Plesk 12.x / Linux :: Proftpd - No Such User Found

Jan 30, 2015

I'm running a brand new installed VPS with CentOS 6.6 and Plesk 12.0.18. I created a subscription and by default a FTP user is created. However, I cannot login with these credentials. I also created a new user but the same problem presists. I'm 100% sure that the username and password is correct.

Filezilla gives me and 530 Login incorrect. But if I look at the /var/log/secure file, I see this odd message (FTP username = test):

Jan 30 16:01:45 transip proftpd: PAM unable to dlopen(/lib64/security/pam_stack.so): /lib64/security/pam_stack.so: cannot open shared object file: No such file or directory
Jan 30 16:01:45 transip proftpd: PAM adding faulty module: /lib64/security/pam_stack.so
Jan 30 16:01:45 transip proftpd: pam_listfile(proftpd:auth): Couldn't open /etc/ftpusers
Jan 30 16:01:45 transip proftpd[18085]: 127.0.0.1 (x.x.x.x[x.x.x.x]) - USER test (Login failed): No such user found

No such user found, although it is created with Plesk.

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Plesk 11.x / Linux :: How To Create FTP User Read-only

May 28, 2015

How can I create an FTP user read-only in plesk 11.5?

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Plesk 12.x / Linux :: Mail Folder Accessible To Each User

Nov 26, 2014

I would like my Plesk users to each have access to the mail folder for their domain. cPanel appears to do this by default by creating a folder named /home/user/mail which contains a subfolder for each domain name. Plesk, however, places all email folders together in the /var/qmail/mailnames folder. I would like to end up with a structure similar to how cPanel does it, but it looks like there are at least a couple of ways to accomplish that and I'm not sure what would be the most safe, reliable way to do it.

One way I can think to do it would be to override the Plesk dovecot config by adding a new config file to /etc/dovecot/conf.d. I think changing the values for mail_home and mail_location as follows would possibly work.

Old values:
mail_home = /var/qmail/mailnames/%Ld/%Ln
mail_location = maildir:/var/qmail/mailnames/%Ld/%Ln/Maildir​

New values:
mail_home = /var/www/vhosts/%Ld/mail/%Ld/%Ln
mail_location = maildir:/var/www/vhosts/%Ld/mail/%Ld/%LnMaildir​

I see a potential issue with this solution; the %Ld for an add-on domain will probably be the add-on domain, and there will not be a folder within /vhosts/ with that name. Perhaps there is another variable for the primary domain that I could use there.

A second way I can think to do it would be to add a symlink in /var/www/vhosts/domain/ named "mail" that points to the actual mail folder for a domain. Again, issues would probably occur here with add-on domains, and I also can't see a way to automate this. I also predict permissions issues with this solution.

I am using Dovecot if that makes a difference.

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Plesk 12.x / Linux :: Scheduled Tasks For User Root

Jun 27, 2014

Looking at a server with Plesk 12 installed there is no root user shown in tools & settings / scheduled tasks.

Login as root and crontab -l shows root has some tasks.

On a similar server with Plesk 11.5 installed can see root user shown in tools & settings / scheduled tasks.

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Plesk 11.x / Linux :: Find Spam Relaying User?

Jun 20, 2014

I facing a serious problem with my qmail and plesk 11.0.9.I found the way spammer did with my server by listening everything on port 25. Maybe he know the RCPT hosts of mine, and they send emails with random username but with domain hosted on my Plesk. (user1@mydomain.com, user2@ my domain.com, ... userxxx@mydomain.com).

qmail only check domain in RCPT if spammer input:"mail from user1@mydomain.com" - (with out ":") - no email address on my server.then server reply: 550, no mailbox here by that name. (#5.7.17)

But qmail check username and domain if spammer input:""mail from: user1@mydomain.com" - (with ":") - no email address on my server. Then server reply: 250 OK..This is really weird! I tried with all my plesk server, this bug still effected.Click to expand...

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Plesk 12.x / Linux :: Modify Permissions On User Www-data

May 6, 2015

We cant' modify any files of my website in WordPress that contain user www-data.

How can you can change the permissions to this user (www-data).

The version is Plesk 12.0.18 Actualización #44

We have also Plesk 11.5 with WordPress and never has www-data user.

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Plesk 11.x / Linux :: Active Sessions Unknown User / IP?

Aug 28, 2014

i saw very often in the active sessions site following line:

Username Empty IP empty Date Nov 30, -0001 12:00 AM Idle time 00:45:39

What is that and how can is stop this or get it fixed ?

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Plesk 11.x / Linux :: Make New User And Give 1 Database Only

Apr 14, 2015

1 have to create a new user, for example "webmaster" with ftp access, plesk access and database access.

My problem is: after i make all, this user can see all database for this domain. Can i show him only 1 database (him database)? If yes, how i can do?

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Plesk 12.x / Linux :: Can't Change MySQL User Password

Mar 31, 2015

I try to change a mysql user password, but I get an error message:

Fehler: attribute name is invalid: status
Search for related Knowledge Base articles

I'm running12.0.18 Update Nr. 39

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Plesk 12.x / Linux :: Can't Switch To Power User Mode

Oct 16, 2014

I can't find how to swith my Plesk into PowerUser mode. There is no such menu in Tools & Settings -> Interface Management. This is what I see:

I had bought Web Pro Edition license so I can host up to 10 domains but while adding of new domain I'm getting the next issue:

What is going on? I'm using the same license and everything is fine there.

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Plesk 12.x / Linux :: No Such User In Mail Authorization Database

Aug 4, 2014

After upgrading to plesk 12 over the weekend. None of my mail users can authenticate.I'm receiving quite a few error messages such as this for my ipmap users

authpsa[3822]: No such user 'bstewart@mwfbooks.com' in mail authorization database
courier-imapd: LOGIN FAILED, user=bstewart@mwfbooks.com, ip=[::ffff:69.176.116.106]

I've tried running mchk --with-spam command. But it hangs at the mail_auth_dump for several hours. Checking the cpu on that command and it is sitting idle.I've tried running the mail_auth_dump.worker manually and no better luck. Still nothing on the screen just hangs as if it's asleep.

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Plesk 12.x / Linux :: Change Main User Admin?

Nov 20, 2014

It's possible to change the main plesk user "admin" I would chenge the "name" only because chrome make me crazy with password stored

How can I change from panel or from everywhere the "admin" username without any problem of course in the plesk functionality

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Plesk 12.x / Linux :: Health Monitor In Power User?

Aug 1, 2014

i can't seem to get access to the health monitor in power user mode. As my plesk license was "upgraded" from a usual 11.x 10 Domains-License to new WebAdmin Package, i can't choose service provider view anymore. How can i get access to the health monitor now?

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Plesk 12.x / Linux :: Unable To Create New Database User

Jun 22, 2015

Connection to the database server failed: Unknown column 'plugin' in 'mysql.user'

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Plesk 12.x / Linux :: How To Change Power User View To Administrator

Jul 28, 2014

I changed the Administrator view to Power User. How to change back?

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Plesk 12.x / Linux :: After Migration - Email User Can't Login With Roundcube

Nov 24, 2014

I have done the migration with the Migration Manager from Confixx to Plesk 12.0.18. Users can login tho the mail account with Outlook, thats no problem(old password is working). If the webmailer is set to Hord the user also can login. But if i switch to roundcube it is not possible to login to the Webmailer! You get the message "Die Anmeldung ist fehlgeschlagen." (Login failed)

After changing the email password in plesk, it is then possibe to login(even if the new password is identical to the old one)?!?

Is this a known bug? Is there a solution for that?!? I really don't want to email every customor to ask him to change his password?!

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Plesk 12.x / Linux :: Spamassassin Errors - Unable To Find User

May 24, 2015

I just migrated a bunch of domains from plesk 11.5. Everything appears to be working well however when examining the maillog, I am seeing some strange errors... In this example, the message was delivered and had the spamassassin stuff in the header.

spamd: handle_user unable to find user: 'jason@xxxxxxp.com'

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