Plesk 11.x / Linux :: Unable To Setup Apple Mail Email Account
Mar 3, 2014
I registered a domain name and setup a Linux server on GoDaddy, choosing Plesk panel with Power Pack. Inside the panel I created an email address, which I can access from the webmail interface without problems. I decided to setup my clients as well, using the IMAP configuration, as I'm using multiple devices.
I followed the instructions for Outlook express and I was able to setup the account on my virtual machine, with Windows 7 and Windows Live Mail.Though, speaking of the host machine, a MacBook Pro, I normally use Apple Mail that comes with MacOS. Instructions for setting up Mail are updated back to Snow Leopard at least and they do not work properly. I tried various configurations, but I was only able to receive mail on the account, while sending won't work at all.
I'd like Parallels to update the guide or, at least, to open a KB page with the solution(s) to this issue: I googled it and found out that it is a common issue.
In Plesk (V. 12.0.18) there is no possibility to create mail accounts for subdomains via web interface. The KB article [URL] ..... describes this problem. The article suggests two possible ways.
I don´t want to use option 1 (create subdomain as additional domain) because a subdomain as domain wastes a domain in the license model.
Instead of that I tried the second way (command line interface). I can execute the first command without problems. When I try to execute the second command, I get the following error: "An error occured during mailname creation: Unable to set password: Domain of type subdomain selected".
PROBLEM DESCRIPTION when I try to access a domain to make changes, the system gives me this error
Message : Unable to load object of type Account with id = 18: Account: unable to select: no such row in the table file common_func.php3 line 3327 Type PleskFatalException
STEPS TO REPRODUCE In ADMINISTRATION panel, clik DOMAIN -> click on one of 9 domains (only one don’t work)
My Plesk Panel stopped to send notifications a while ago, I don't receive mails when the backup are done, the clients can't receive their passwords if they need to reset...
The mails are not being forwarded when they configure it in the panel (I receive a mail in mail1@mydomain.com and I want it forwarded automatically to mail2@gmail.com or wherever).
I don't see nothing about the plesk panel mail in the postfix log and I don't know what else to check.
after i migrate from Plesk 8.6 to Plesk 11.5 some of my Domains have trouble.When I want to open one of the Domain i become this error here: Internal error: Unable to load object of type Account with id=340: Account: unable to select: no such row in the table
In the databases i found some of errors here:
Previous error: Template_Exception: Unable to load object of type Account with id=1080: Account: unable to select: no such row in the table (select `id`, `type`, `password` . from `accounts` . where `id`=1080) file: /usr/local/psa/admin/plib/Template/Processor.php line: 27
[code]...
I have already do this here: [URL] .... and reconfigure all my domains again, but the issue dont fix.
Whenever trying to send an email using roundcube it just seems to fail... No error code is given - see attached image:
I've tried following the article here: [URL] ....
But it didn't seem to work and incidentally the main.inc.php file didn't even exist only a main.inc.php.rpmnew was there. I tried copying it to main.inc.php but it made no difference. Normal SMTP usage via thunderbird works, and everything works when trying to use horde.... it's just a problem with roundcube after the upgrade from 11.5 to 12.
Not sure if I labeled that correctly, but I am looking to setup a multi-server where I offer a cloud ssd hosting plan, and sata hosting plan. The current setup has ssd hosting, but id like to add another ip address, as well as its hard drive to host other websites on that specific server, which is sata based.
For example, I add a domain to my plesk 12 admin account and choose the added Ip address (the sata based one), where it points to that server to access the files for that specific website.
At the moment, cloudflare handles all of my dns settings.. but I am totally lost on how this needs to be setup and if I am required to purchase another plesk license. I am trying to avoid purchasing another plesk license and having to setup a whole new plesk installation just to do this.. This is a vps by the way, not a dedicated server...
A second problem, also qmail is that I can't send to the server using TLS on the submission port, only if I do plain text. But the first problem is bigger because we can't send at all.
This is a new plesk installation and it has never worked.
Fehler: Unable to create notification: Unable to create Note object: Note: unable to select: no such row in the table and Fehler: Benachrichtigung kann nicht aktualisiert werden: Unable to create Note object: Note: unable to select: no such row in the table
In tools&settings -> Email Notifications
I run plesk 12.00.18#7 and i have upgrade from 11.5.30 ....
I'm running Plesk 12.0.18 update 39 on Centos 6.6 with postfix and courier-IMAP
However I can't send emails from mobile devices or outlook - the security settings are invalid, I've tried all 4, SSL, SSL/TLS Accept all certs, Start TLS etc.
I am having trouble with setting up an email account to set up the email I go to Mail > Create Email Address > and enter email address (info@example.com) and check the "access to control panel" and create a password and also check "mailbox" .
But in the email client, when I go to use SMTP and I enter the following info:
- SMTP Server: example.com - username: info@example.com - password: password I created above - port 25 - user TLS
I get this error: Your other email provider is responding too slowly. Please try again later, or contact the administrator of your other domain for further information.
I just got a vps server with plesk 12 on it. I've added domains and so far so good. But I can't figure out how to install the email accounts.
I've made de email accounts and when adding these accounts to my mail program I wanted to use mail.domain.com or imap.domain.com But it doesn't work? And I need to use the smtp host of the internetprovider?
How can I use imap.domain.com and smtp.domain.com to get and send my emails?
Also Is there any way how to check if my server is installed ok and there are no security issues? Because I'm a noob I don't know what the best settings are?
I have a VPS server now with 1and1.com (no wait times with tech support, and very friendly and helpful), only problem is... they haven't been able to help me resolve one of my problems.
My client has their domain registered with Network Solutions. I've already changed the DNS settings to point to my VPS where I've created the domain within Plesk. I can log into my FTP, change the site, yadda yadda yadda just like any other site. So everything works there!
Now, when I create an email account in Plesk I put in my user/pass etc... and create an email account... Great, awesome.
I go into Outlook and put in the email information, incoming/outgoing mail settings, user/pass, etc... and nothing works... It pops up and pretty much nothing happens.
What am I doing wrong for this to not work? Do I have to create a sub domain within Plesk for my domain? If so, I've already done that.
Must I change something over at Network Solutions to reflect the mail server? If so, I've added the MX records of mail.mydomain.com with prio of 10.
When I change an email address on a user's account I get this error?
Code:
Internal error: mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/mydomain.com/stevebrown/@attachments: No such file or directory System error 2: No such file or directory
Message mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/bullochrec.com/stevebrown/@attachments: No such file or directory System error 2: No such file or directory File Agent.php Line 243 Type PleskUtilException
As the admin user, change the setting for a particular email account called "The maximum number of outgoing email messages" to a value beyond the default. For example if the default is 35, set it to 75. This is common -- often we have customers who send larger quantities of messages than the average user.
Login as a reseller with access to manage the email account and attempt to change any *other* value. For example, you could completely ignore the outgoing mail messages value and change just the Auto-Reply value
Plesk refuses to allow the change and kicks me back to the first tab with the following error:
The value must be in the range 0..35. Only the Plesk administrator can adjust this setting.Click to expand...
One of my domains has been moved to another hosting company, and now I need to export all emails from the mail account in Plesk in order to import them to the new mail system. I figured the easiest way to IMPORT is to access the new mailbox via Outlook, and import as a .csv file. But I need exporting all the emails from the inbox and sent folder into a .csv file.
I've found the location of the mail box (var/qmail/mailnames/domain.com/user/maildir) but now I'm stuck and don't know how to proceed. Is there an easy way to export all emails?
I've tried through webmail (Roundcube) and there is a "download mail" feature that downloads the message in eml format, but that doesn't work on bulk, only for one mail at a time (and this isn't an option for me since we are talking +1000 emails). Also I'm a bit usure on how to import eml files to outlook (drag'n'drop doesn't work), so a csv option would be perfect.
PROBLEM DESCRIPTION When triggering the events 'Mail account created' or 'Mail account modified' the returned variable NEW_MAILBOX will always state TRUE regardless of the mailbox option being ticked or not ticked on the 'New mail account' option located on the 'Mail' tab of a subscription.
STEPS TO REPRODUCE 1: Log in to plesk. 2. Select 'Tools & Settings' 3: Select 'Event Manager' 4: Select 'Add New Event Handler' 5: Select Event 'Mail account updated' 6: Enter in '/usr/bin/php /root/scripts/dbmail/mail_mod.php' to the Command box.
[Code] ....
ACTUAL RESULT
[NEW_MAILBOX] => true
EXPECTED RESULT
[NEW_MAILBOX] => false
ANY ADDITIONAL INFORMATION
I submitted this with parallels support and they stated that the variable NEW_MAILBOX will always return as TRUE regardless of if the mailbox option is ticked or not. They also stated the NEW_MAILBOX variable will be true regardless of any action taken on the panel with mail accounts. The actual documentation on this variable is very sparse
Component name/description Old component value New component value Mailbox old_mailbox new_mailbox
We previously had some code that would trigger on this variable and would create a mail account on our mail server with or without a mailbox.
if (!strcmp(getenv('NEW_MAILBOX'),"true") && !strcmp(getenv('OLD_MAILBOX'),"false")){ //Create a mailbox on the external mail service } if (!strcmp(getenv('NEW_MAILBOX'),"false") && !strcmp(getenv('OLD_MAILBOX'),"true")){ //Create a mail forwarder on the external mail service }
At some point this variable has stopped working with newer versions of plesk. Having a variable that is always true regardless of what is done when creating a mail account seems pointless and requesting a new feature that was already there in older versions doesnt seem like something that should be requested on a new feature request.
QUESTION: Is there anyway to get this functionality restored other than requesting it gets re added via [URL] ....
I can receive email from all accounts and all domains.
The problem is that when sending an email to an external email (gmail., hotmail, outlook.com .... etc) this is sent to mail queue and do not leave that place.
Since 12.0.18, when I go to Tools & Settings > Mail Server, I get this error message on the page:
"Error: The limits on outgoing mail will not work for the subscriptions that have IP addresses from the white list. To make the limits work, remove IP addresses from the mail server's white list".
However, the whitelist page just contains 127.0.0.0/8 and ::1/128, and all my subscriptions have an external IP address which is clearly not in the whitelist.
Plesk delivering email locally to a not existing mailbox instead of sending it to an external party. First I was using a local mailbox, but my client wanted to control the email using their own server. So I've changed the MX records to this new server. Deleted the inbox in Plesk and turned off Mail support for this domain.
New situation: DNS server for domain.com is hosted on a different location and points to my Plesk server for the website and the MX records point to the clients server for the mail.
Email send from email addresses like gmail are send correctly to the clients server. Email addresses from my PLesk server and forms from the website are send locally.
